Great place! They really ask you and work on your problem areas. And the facility has been newly remodeled in March 2017.

I have been a member of Massage Envy for several years and have visited several local sites in Gilbert, Mesa, Phoenix and this one is my favorite. I have even used my membership in California and this one still is my favorite. I usually call at the last minute and my favorite therapist is often booked, Rosa, and so I have had the opportunity to try many of them. I have never been disappointed, they are all very professional and I get a great massage every time. This site has a great front office staff, very personable, and I never had trouble like a previous reviewer stated. I suppose if you are a pleasant person, you usually get pleasant back! I read the coupons front and back and have never had a problem understanding the deal offered. The center is not like the expensive spas, of course because it isn't costing you 150$! But i enjoy the rooms which are always clean, the music which keeps the background noise hardly noticeable. I highly recommend this spa and plan to continue enjoying going there often! read more

Rosa is the best!! I have been coming here for massages for years. All of the therapists are great, Rosa is my fave. The front desk staff are pleasant and make you feel welcome. Get there a little early to make sure to get the most of your hour. Opt for the 90 minute massage, it's amazing!! read more

I have been going to the Gilbert Crossing location for a year. Jordan is my go to masseuse. He is awesome! Jordan is very professional, empathetically listens to his client's issues, and utilizes skillful massage techniques. My experience with the front office staff has been incredibly positive. The staff is always prompt, friendly, efficient and professional. read more

Sept 2016 I still have Tricia as my massage therapist and I will attest that she is amazing and continues to do great things with my muscles and helping me stay active and healthy. Because of Tricia ME is updated to 2 stars instead of the 1 I would like to give them. This location has had much chaos and change in the front desk. It seems like every month there is a new face. I have to request to check out when I check in and I have to request to set up my next appointment. Additionally, this last time I asked the front desk to leave a $25 gratuity for Tricia and when I received my receipt for the gratuity it was only $20. I cancelled my membership today. I have been a member since 2009 (so they tell me, though I swear it has been longer). I received a letter this week from Massage Envy informing me that they were raising their rates $15.01 a month!!! Seriously?! I have paid my membership every month like clockwork for years, even when I probably should have put it on hold. I have never had any issues with payments and as recognition for my "loyal membership" they are raising my rates at a crazy amount. When I originally inquired if this letter was relevant to me at the front desk I was told "No you have been a loyal customer. They mailed them out to everyone. They didn't want to take the time to filter out those that didn't qualify for the rate increase." I thought ok, thats crappy to send people letters saying your rate will go up if they don't mean it. So then I asked that my rate won't increase in writing. I was then immediately told that my rate would increase, that "Since you are only a member since 2009 you are subject to a rate hike." So for a membership it is now $65 for a 1 hr massage. Now don't get me wrong, I am not saying this is a crazy rate, but to not be recognized for past years of uninterrupted monthly on time payments tells me that this is a corporation where making money is priority number one. Customer care and service are not their priority and they are happy to turn and burn through customers. I will not support a company that has such crappy scruples. This company is not interested in helping you feel better or keeping you healthy. They are interested in your dollars and only your dollars. Nov 2014 I have been a member at this location for 6 years. Overall, I am very happy with the office. They recently remodeled, adding a nice quiet relaxation area while you are waiting for your appointment. They are typically able to see you when you need to get in and if you prebook your appointment it's a guarantee! The front desk staff are courteous and helpful and with all massage therapists you need to find one that understands your lifestyle and body's needs. I highly recommend Tricia, she has done wonders with my body. She is always going out of her way to make sure I have the best results, honing in on my trouble areas and giving me feedback on what she finds. read more

My family gave me a massage Envy gift card which was a perfect gift! I have had two massages and both were very relaxing and enjoyable. I would recommend Autumn as she hit all the right spots and listened to what areas I wanted treated. I only gave a 3 star rating because I arrived 15 minutes early and was taken back to the room about 5 minutes after the hour and by the time the massage started it was 10 after the hour. The hour only lasted until 10 minutes before the end of the hour. I like to get what I paid for but did not. read more

Have been going to Roman for 1 1/2 hour deep tissue massages for 3 months now and I must say they have been wonderful.... leave every time feeling so refreshed. Prices are reasonable. No frills like an expensive resort, but hey, it's the massage you are after!!!! Definitely recommend. read more

So, I went to Massage Envy at this Location, and this was my very first professional massage. It was done by a young lady name Autumn. I actually felt relaxed after she was done. I thought the service at the front desk was very professional and courteous. I would definitely recommend this place t o try. read more

I started with a five star review after the first massage and liked it so much I signed up for a membership. Then I had changed it to a 1 star review because of issues getting return appointments in time before my subscription ran out, and one bad massage. Now changed it to 4 because the manager called and apologized and extended the time for me to use my remaining massages. I will definitely give them another chance and consider renewing my membership if it goes well. Much better customer service. Hopefully the next massage is like my first one! read more

I personally haven't had any issues with this location; it's been pretty great for me. I've been a member for almost a year and haven't had any weird issues. I also haven't bought any gift cards so that might change later... read more

I have been going to Message Envy in Gilbert off and on since they first opened. It is convenient and the therapists are usually good, and a few have been outstanding. The only thing I have found to be a negative is that there is a lot of turnover in the therapists, so don't get too attached to one! One bit of advice, try a few different therapists to see which technique is right for you. Sometimes it is trial and error, but you can find someone who will be able to give you the kind of message you need. read more

I had a terrible migraine and my doctor recommended a massage. I called this location and not only were they extremely friendly, they got me in to see Rosa the same day. When I arrived the front office staff were friendly and helpful. They interviewed me to find out my needs and relayed all the information to my massage therapist. Rosa was incredible! She released several knots and a lot of tension in my neck, by the end of my session I was headache free. This place is great and I will definitely be going back! read more

I am currently a member and I like the place. People are polite and professional.

Yesterday was my 3rd massage here. I've had three different therapists which is fine with me because I like to sample everyone's style then decide who I'd like to have regularly. My favorite so far was Josh but he moved to another location :( I like how clean everything is. The counter staff is nice but my only complaint with them is how after someone tells them no about signing up for the monthly membership they keep nagging. I understand it's sales but don't make it awkward for people. It almost becomes embarrassing when you have to tell them no and why...at least that's how my boyfriend felt when I brought him in. I do enjoy that gratuity is put in an envelope with their name on it so I at least know it's going to the therapist. read more

Best massage I have had in forever! Everyone at this location is just fabulous ! Brittney and Ashley really know how to relax a person

Dominique is awesome! I love the heated table too. There is nothing like a good massage with the stress I have, feels good for days. The only strange thing this session and I should have mentioned it, but don't think my therapist could have done anything about it, noise from next room or nearby room like chairs moving around on a hard floor, kind of annoying. Never heard before on any of my other massages there. read more

Best massage I have had yet, Kevin is awesome I would recommend him highly. The staff at this location is great, very helpful, knowledgeable. Great job guys! Mary Helen Sheehan read more

Really a wonderful massage from Jackie. You could tell she was connected throughout the service, I really appreciated her energy. Probably like everyone, its hard to carve funds from your budge for little luxuries, but when the value is there, its a pleasure. Jackie's awesome! 8-3-2016 I am updating my review since my last review I have not been able to schedule any massages with Jackie due to scheduling conflicts. Every other massage save for 1 with Karen at the Dobson location was disappointing. There is absolutely zero continuity between therapists. The contract is a scam as a result. If you don't like your massage, too bad they take $58 out of your account every month. I had a number of massages built up so I gave them to friends who weren't impressed either. Read your contract because once it's up unless you give them 30 days notice it just rolls over to month to month. The contract indicates your 30 day notice needs to be in writing but when you take your notice in In writing they hand you their cancelation form which is 2 pages long and in essence a new contract outlining new rules. Once you cancel if you have any massages outstanding you can no longer access those. They just keep your money. So disappointed and frustrated. read more

I am definitely overdue in writing this review. I have been getting regular massages from Trina since November. Being a hair stylist i am always on my feet so regular maintenance is a must. I must say I am extremely satisfied as her pressure is consistent and her personality is amazing. I will continue to see her once a month for as long as I can. I would love twice a month or even everyday yet my schedule and budget will not allow. read more

Terrible membership cancellation policy, requiring filing paperwork at the original signup location and losing all unused credits. Even if you move you are still tied to your original location. The membership is a scam, don't do it. read more

I had my first duo session today (massage first, facial second) and it was AMAZING!! Renee was my massage therapist and Lynne was my Esthetician...both were fantastic, very thorough, and super friendly and professional! Highly recommend taking the time to invest in yourself with a duo session! You won't regret it when you walk out! read more

**NOT A CANCER PATIENT-FRIENDLY MASSAGE ESTABLISHMENT** I have battled cancer three times and came to Massage Envy after having an issue getting a massage at a different establishment previously. The other business wanted a note from my oncologist, stating is was okay for me to get a massage. My oncologist was infuriated by this requirement, as massage has ZERO correlation with cancer, or the spread of cancer. You can easily find this information on ANY reputable cancer website, or oncology office. I'll add that almost all of them specifically suggest massage therapy as a stress relief tool while you're undergoing treatment! I relayed my previous experience to Massage Envy receptionist, who was worried that the therapist might not be okay working on a client who recently went through treatment. Pardon me, but I'm not a leper. I'm not contagious. In fact, I don't look any different from any other average person. Unfortunately the questionnaire when I arrived asked several cancer-related questions which made my head hurt. It asked information regarding chemotherapy, which made no sense at all! "What location on your body did you receive chemo?" Obviously, the genius who came up with the question is oblivious to how chemo is administered or works. However, the therapist did tell me that in the future, they may require a note if I have a positive scan.... "because cancer travels through the lymph nodes. That is how metastasis happens and massage increases circulation which can spread the cancer cells." Excuse me, but did she just tell me that she was more educated on the subject of cancer, than my oncologist? Yes. Yes she did. As if her 6-8 months at a trade school somehow trumps 10+ years of medical schooling. After the massage, I redressed and headed up front to check out, where the therapist and receptionist were whispering about me. They reiterated to me that I'd need a note from my doctor next time depending on what the results of my scan were. Sure, like I'm going to share ANY further information about my diagnosis with Massage Envy. And what if I didn't bring the note from my mommy? You'd refuse service because of a medical diagnosis... based off of purely false information? That's called discrimination. I am in frequent contact with my doctor, whom I called the next business day. Once again, he was outraged by their ignorance. People undergoing treatment are probably more in need of massage than many other people. He'd be happy to write one note, or ten notes, but I shouldn't be asked for one EVER. At Massage Envy, they aren't oncologists and they aren't involved in cancer research or treatment. The ONLY reason they should not massage a tumor area, is if it's painful. My oncologist suggested a few individuals who are educated enough to know the facts and could provide me with the service I was looking for, and they wouldn't hassle me for unnecessary doctor notes. If these chain massage businesses are THAT misinformed, it has to make you wonder what else they might be getting wrong. Individuals who have cancer are immensely stressed, and to discriminate against them is absurd. Cancer patients are just regular people with an unfortunate medical diagnosis. Massage Envy, you're not a medical office and you're not medical professionals. Get your information straight. read more

I had a massage last night and it was a fantastic experience. The front desk was extremely attentive and polite and the therapist was very professional. I left there feeling absolutely relaxed and it was affordable. What a great way to spend a Thursday night! read more

Got my first massage ever today. It was OK. They spent a ton of time trying to rush me through the introductory paperwork, my massage, and hassling me with promotions. The therapist started late and finished early. I most likely will not be going back. read more

Love this location! They are always friendly, the massages are very thorough and I leave feeling like a million bucks! I've had a couple different massage therapists but recently been in with Daniel...he does a great job and does great communicating with me, during and after! I refer lots of people and will continue to visit this location! read more

This was my second time at this ME location. The fist time, I was happy. This time...meh. My therapist was 5 minutes late getting me from the waiting room. Then he left so I could get undressed and he was gone for at least another 8 minutes. He then bumped my head rest with his stool...kind of ruined the zen I was trying to create. I will go back, but will be sure to not get that particular therapist again. read more

My boyfriend gave me a 90 minute massage certificate for massage envy for Valentine's Day this year. Yesterday I made a reservation for today online. They called me midday yesterday and collected all of the same information that I already gave them online. I'm not sure what the purpose for completing an online registration is if they are just going to ask for exactly the same information again. I got to my appointment a few minutes before 8 AM. The lady at the front desk asked for my name and then told me to have a seat, that my massage therapist, AJ, would be with me in a few moments. I sat down and waited for a few minutes then the lady at the front desk said, "oh, this is your first time here?" I told her it was (i also mentioned that online and over the phone when they asked me again) and she gave me some paperwork to fill out. I gave it back to her when she was on the phone and sat back down. I waited another couple minutes and my massage therapist came out to greet me. By this time it was 12 minutes after eight. I got back in the room to undress and AJ asked me what kind of massage I'd like and where I would like her to focus. I told her that my right side has been painful and that's where I would like her to focus. She left the room and by the time she got back in the room it was past 8:15. She started the massage on my left side and stayed there for quite some time. I mentioned to her that my right side would be a lot tighter because that is where the pain was. I thought that she would move over to the right side to massage that but I realize now that she was focusing on my left side instead of my right. I was surprised when she ended the massage at 9:22 (as per the clock on the wall). My 90 minute massage was actually no longer than 65 minutes. I called just a bit ago and asked them how much massage time someone would get for a 90 minute massage. They said they should get at least 80 minutes hands on. I let them know that my massage did not last over 65 minutes. I gave them my name and they looked me up and said they remembered me. My appointment was for 8 AM and she told me I arrived at 8 AM. The problem, she said, was that I had to fill out paperwork and I needed to be there 15 minutes earlier than my appointment time. I told her that no one told me this prior to my appointment. The place doesn't even open until 8 AM. She said that they should not even take 8 AM appointments if they open at 8 AM because it leaves no time for paperwork to get done. That did not seem to matter. I asked if they could rectify the situation and she put me on hold to talk to her manager. When she came back she told me that I could have a special added on to my massage the next time I came in and paid for one. This was the first and last time I will ever go to a massage envy establishment. My advice to anyone would be to pick a different place for a massage. I should have checked out the yelp reviews first. The front desk people seem clueless and you do not get your money's worth here. read more

Soooo, where do I begin.... once upon a time I bought my husband a Valentine Gift of massage from Massage Envy (Feb). It was a sweet deal of $50+ even though he had been a customer there before because normally it would be $65. And I'm pretty sure at the time it included gratuity. With a busy work schedule & wanting to use it when he felt he most needed it - he put it off until now (July). We called to make an appointment for both of us & I had informed them of the gift & that it should be on record under his name. They found it & said he was put as a valued customer but that they no longer honored the valued customer gift anymore! Needless to say, I was immediately upset! I asked how they could just take back an offer they made anytime they wanted. Apparently if you didn't use the gift in a certain time - it is no longer valid! Which of course was never stated when they were selling me the deal! They specifically stated that he just had to come in & say his name & it would all be taken care of. Their solution was that they would apply the amount to the regular price & he would have to pay the difference! Some kind of gift - eh? I did not hesitate to explain that I was a long time member & that it seemed like a bad business decision to lose a loyal customer over $10+! I asked for the manager but of course she wasn't there. I did not make the appointments after all & they lost business today! I was angry!! It definitely felt like a bait & switch & just plain STUPID!!!!! I guess they are doing so well that they don't need the business. I am going to contact the Massage Envy that I bought it at & see if they would be a little smarter?!?!?!? I'll review the other establishment once this gets resolved - one way or the other! Shame on you Gilbert.... Shame on you!!!!! read more

Day of my wedding I decided to get a massage before my beauty appointments. The ladies up front were very sweet and gave me the introductory price, this was my first time at this location and I'm not sure if they do that for everyone. I walk in with my massage therapist and give her a low down on what works best for my body. Pretty simple, reflexology first to get me to relax and the rest on my neck with deep pressure. She comes in after I've changed and immediately starts working on my neck. Annoyed but I just let her and tried to relax on my own. The part that I was most upset about was, this lady was about in her fifties and she starts asking me personal questions about me and my husband. This lady only works on the weekend and I can't remember her name but she proceeds to tell me that because my husband and me have taken a traditional route in dating/marriage my marriage is doomed because we haven't slept together! How completely unprofessional and RUDE! It was the day of my wedding, I was astonished but I didn't want it to ruin my day so I tipped her and NEVER will I go to this location ever again. Avoid her at all costs! read more

I have been going to Massage Envy for over 5 years. I love this location as it is close to home. I have had nothing but great experiences, and Liz is great. I love that my prepaids never expire, especially since life can get too chaotic on occasion for me to get in regularly. The staff here are friendly and helpful. read more

My first experience with Massage Envy is mixed. I was greeted upon arrival and asked to fill out paperwork. Once paperwork was done Irene came out to me in the reception area to basically review everything I wrote down and ask questions about injuries, pain, etc. Really? In the very public reception area I'm being asked about my health? That's a big HIPAA violation if you ask me. I'm sure Irene isn't aware of it but Massage Envy should be and should train their staff appropriately. My massage therapist, Ashley, came out to introduce herself and take me back. She was professional and informative. My massage with her was great, although not as deep as I like (she isn't able to provide deep pressure right now due to pregnancy so I understand). She found many knots and worked hard on releasing them which I appreciate. She was very quiet during the massage only asking me how the pressure was which was such a nice change from other therapists! Yes, I want to be friendly but I'm also there to relax! At the end of my appointment I was of course provided with Ashley's recommendations and then Irene explained their monthly membership plan to me. She must be new as she stumbled a lot and needed a lot of help with paperwork. It was all very odd feeling to me as there were so many staff members hanging around I felt like they were on the edge of their seats to see if I'd sign up. I don't think it's appropriate for the front to tell me that the therapists are paid on commission and then try to sell me more services. I want services based on what I need, not what will pay the therapists the most money. I decided I would try out their membership and see how I like it since Ashley did such a great job. If I could break up the star rating Ashley would get a 5 but the business itself would get a 3. read more

My service has been good at this location. There was some mixup on my phone number in the begining and I didn't get a reminder call as promised. They called someone else not related to me since they had a number no where near mine in the records. After 2 attempts that was corrected. The front staff as been mostly friendly. My massage therapist Rosa is fabulous! She is knowledgeable and able to release my sore muscles and I feel great after my massages. Thank you! read more

I don't just like massages...I feel like I NEED massages, and a membership here allows me the flexibilty to get one whenever I need one, at a GREAT price! There are some wonderful therapists here, and once you find one that is a fit for you, you can request that therapist every time. read more

Clean, professional but sometime difficult to get same day appointments. But they have multiple locations so you can usually find one near to get into. read more

I had my second 90 minute massage with Jessica today. I highly recommend her. She listens to her client's needs and is professional and knowledgeable. read more

Great massage went due to very sore neck. Josh was my therapist and was very knowledgable and able to find the sore areas. I would highly recommend him for a deep tissue massage. read more

I've been a member of Massage Envy for three years and have been frequenting this location for over two. The staff is friendly and efficient and always remember who I am when I walk in. My massage therapist is Kevin and he is truly the BEST. He's very knowledgeable and always listens to my concerns and shares advice and suggestions. Schedule an appointment today! read more

I came in today for a couples massage. The massage therapists were great, but we all know it doesn't end or start there. A 90 minute $134/hour/person ($84/hr/person introductory rate) turns out to be a 70 minute massage and a 60 minute turns out to be 40 as they take 10 minutes off your time for undressing and another 10 to dress after the massage is over. We all know it takes about two minutes to do this, but ok...that wasn't my main problem. I walked in to book this appt on Thursday. I was originally going to book just an hour, but I inquired about the gift card promotion they had and specifically asked if I spent more than $150 if I could use the gift card as a form of payment for that same day. I figured it would be unusual, but I still thought i'd ask. To my amazement she said yes so for that reason and that reason only, I decided to change it from a 60 minute to a 90 minute massage. As I am checking out, I ask for like a third time if I can use the gift card as a form of payment and the same girl said yes. They swipe my card for $166 (intro rate) and I asked her, why is it $166? I just asked you if i can use the gift card as a partial payment and you said yes. She replied with "Oh, I misunderstood." No apologies or anything. How do you misunderstand the same question three times? SMH, I could've cause a scene and demanded that they used the gift card as I was told I could, but I was more embarrassed than anything and quite frankly, I didn't think i would get anywhere with them. read more

Wonderful massage for my upper back and neck :) felt so much better after! They even accommodated me for a prenatal massage because I had just had surgery! Definitely very professional and top notch service. read more

I am happy with my experience at this location. The front office staff has always been so respectful and helpful. I appreciate the massages that I've received here. A friendly shout out to Ramon and Autumn! Thank you!! read more