Sydney is incredible! She's super easy to talk to, very professional, and really takes the time to focus on the areas that are affecting your day-to-day life. You can tell she actually listens and adjusts her work based on what you need, not just a "one-size-fits-all" massage. Every time I leave a session, I feel like a brand-new person -- she's that good. If you're looking for someone who's skilled, personable, and genuinely cares about helping you feel better, Sydney is the one. Highly recommend! read more

My experience is do not trust them from a business perspective. i called to cancel my membership and they put my account on suspension and several month later started charging my credit card. their solution I to come in and use the credits or give them to a friend. Not a customer friendly solution!! read more

My husband got me a 90 minute massage gift card to Elements for Mother's Day. I was so excited as I've had a tremendously hard and physically challenging year and that is truly all I wanted. Especially because Element is so close to where we live and convenient to get away for that amount of time as I am a new mother. When I called, I was dismayed to find out that I had to wait over a month to get my appointment because I wanted a level 4 massage therapist which means they really get in there and work on deep tissue, they are the most requested and therefore the hardest to get an appointment with. It was definitely worth the wait. Upon arrival, there is parking in the plaza lot. Element is located right next to Safeway, pretty hard to miss although the place itself is extremely small. When I arrived, a nice woman handed me paperwork to fill out. It takes about 5 to 10 minutes depending on how efficient you are. After signing away, they offer you a water bottle either room temperature or cold, nice touch. I didn't wait long at all after that for my massage therapist to greet me. She was incredible. Her name is Rayna. She is an elite massage therapist which means that after your first time, it will be 10 additional dollars to schedule in with an elite therapist. It's worth it. She was incredible. She talked to me for a few minutes before the massage about what's been bothering me and went over the paperwork I filled out with me. She wanted a little bit of a backstory of what I do, what areas hurt, what I do for a living, etc. so that she could better focus on those areas during the massage. I thought that was nice because it added a personalized touch. The room itself is pretty basic, they have a heated bed, nice relaxing music, creating a nice and tranquil environment. She really got into the difficult areas for me and I appreciated that because it takes a very strong person to get into those grooves. I have a lot of strain from nursing and she was able to focus a lot of her attention on those areas. She clearly listened to what I said and offered me a personalized experience. You can also have aromatherapy add-ons. I enjoyed eucalyptus which is my favorite scent. They actually give you the sachet when you leave and I've had it by my bedside ever since and my whole room has smelled like eucalyptus. There's also a York peppermint patty right there waiting next to the gratuity envelope. You can choose to leave cash or you can leave it on your card before you leave. The only thing I didn't love about the experience is that, of course and to be expected, on your way out and after you pay, they tell you all of the membership perks. Even though they did make sense, you can share it with a loved one (doesn't even really have to be a relative), you can roll any missed appointments over to the next month, you can cancel anytime, etc. I understand getting the discounts, but I am not someone who treats myself that often so financially it is hard to validate. They really push for you to schedule another appointment so I did, I have one on the books, I told her I might be traveling during that week and she said well let's just keep you on the schedule just in case. I didn't love how pushy they were at the end. Other than that, I truly enjoyed my experience and I will be returning. read more

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Had a gift card for a 90 minute session. This was by far the best. Never had a full body deep tissue massage and I am hooked. I went to the Queen Creek location. My massage. Therapist was Tim and he was beyond great. I will be back. read more

I had an appointment booked, and they just called me and canceled on me. Lol. They have my card information, so if they end up charging me, I'm taking legal matters. read more

Loved my session! The lady who did my session knew what she was doing and listened to all needs.

Wow! I have had many messages at spas around the country. I came for a deep tissue message and have never had one like thus. Alex is amazing, he takes the time to figure out what you really need. He is very knowledgeable about the body and muscle structure to know what needs to be done. I can't say enough about this. read more

They canceled my appointment when I was minutes from arriving. They offered to reschedule but my week is already organized. I needed this appointment. I am a member and there was no incentive to remain a member. I don't understand how our contract specifies a charge to my card if I were to cancel. What happens when they cancel last minute ? Just inconvenience and a statement that they were sorry. read more

I was not happy with my lymphatic massage. I called ahead for appointment days before if not at least a week. when i got there was told my massage therapist that i need a dr. note. told her i had been to elements at least three times before with no problem. she schooled me on why i needed a note, schooled me on what she was going to do and i dont know everything under the sun. The worst part was that she talked for at least 12 minutes and cut that out of my session time. Actually the worst part is she asked me what i was looking for , i told her and she didn't listen at all. i left there feeling like she did not know what she was doing, i wasn't relaxed and i def didn't need to be schooled and waist my time or or money. read more

Today I was refused service because I am a nurse that cares for covid patients. I went to elements massage in queen creek today to use my husbands credit on his membership. He spoke highly of his therapist Jesse, and I was excited to treat myself with a little self care. Jesse escorted me back to the room and started just asking basic questions from my intake form. He then says, oh I see you are a nurse, what unit are you in. I said pediatric icu. He said so you don't work in the covid units? I said no. He then said do you care for covid patients? I said yes, I have taken care of patients on our unit with covid. He then said, well then I am not comfortable with providing this massage. I explained that I was fully vaccinated and had previously had covid in December and I'm not sick. Still he was uncomfortable. I was told by the manager at elements that they wouldn't be able to accommodate me today and would call me to make an appointment with someone else. I left with a pit in my stomach and many mixed emotions. I feel like it was very poorly handled. I understand some have more anxiety about COVID than others and respect his rights to refuse service however, as someone in the service industry and elements as a company in the same industry, this was ridiculous. I hit every single safe metric. PPE while at work, Vaccinated, and I have natural immunity from having COVID back in December. To be denied service because of my job is wrong and policies need to change or be stated. In addition, I am no more a risk than any other person that works out in the community. This left me thinking, would jesse/elements discriminate against physicians, teachers, first responders, any other public service employee including another massage therapist? I don't expect any special treatment as a nurse, but I feel it's completely wrong to be denied treatment because I am a nurse. read more

I love this place. I've always had a great message . The receptionist are amazing . I've had to cancel a few times last minute for different reason and I completely understand the fee because of last minute cancellation but I have no issues here and it has helped me about with my physical health from my job as a groomer and mentally as well! Thanks everyone read more

Signed up for their member package in May 2021. I go once, sometimes twice, a week due to an accident I was in. I have had a great experience until recently. Prices are being increased by 20% specifically for the 90 minute starting September 1! ($100 to $120 for a 90 minute member price; non-member price will be $180 from $140 for a 90 minute). Technically the massage is 80 minutes to allow 5 minutes for changing time before and after. Owner Carlos is definitely not customer oriented. Will no longer be giving Elements Massage my business. read more

If I could give 0 stars or a negative review I would. I have had many massages in the past, and have been getting massage at my chiropractor's office, but this Elements Queen Creek is much closer to my house and was really looking forward to not driving far. After bi-lateral hip replacements & arthritis issues, I lost my husband last year and have had alot of stress. They cram people in the small waiting room in groups, so that the front desk person speaks to the group instead of personal attention to new clients. I had Reyna, and she was hurting me so badly I kept telling her to lighten up. She had no skill in adjusting the level of massage, I kept jumping but she never let up. I've had deep tissue & knots worked on in the past, but most ask if the pressure is OK. I couldn't wait for it to be over. She left the room and went up to tell the front desk before I got up there that they shouldn't charge me. They offered to re-schedule me with someone that could give a lighter massage, but I will never step foot in there again. I have never had such an awful aggressive massage experience like this. read more

Yesterday I had a massage at the new Elements Massage location in Queen Creek that just opened up this month. The front office staff immediately welcomed me and they were so nice and made everything very easy. I had been in contact with Alexandra prior to the location opening and she was incredibly helpful! She made sure to have a maternity table for me to meet my needs and I also had a bad experience at another location so she made sure I had a good experience when I came to this location and that I was taken care of which I really appreciated. My massage was given by Lora, which was amazing. She asked what pressure I wanted and focused on the areas I told her need extra attention, but still provided a full body massage. Lora was professional and very enjoyable to talk with during my massage. Overall this was a great experience and I can't wait to go back next month for another massage! read more

Was looking for an Massage place, stumbled upon Elements Massage and seen it was extremely close. They where offering an grand opening deal & booked appointment. Great communication when booking appointment. Lora was my massage therapist and she really listened and focused on areas that help headaches. Definitely will be referring my family to this place since prices are unbeatable for quality of work. I signed up for membership program and definitely upgrading to 2hr monthly massage since price is extremely reasonable compared to other places that offer less quality work. Great location in shopping center with safeway. read more