Masquerade was a fantastic experience and would highly recommend to Phantom of the Opera and most immersive theater fans. *Noting that this review is from the May 2nd, 2026 matinee show at 1PM for some context and as someone who enjoys the Phantom of the Opera musical and many immersive theater experiences. I went into the show knowing some of the basics such as what the show was about and hearing tips from previous attendees from Reddit threads. First, here are some overall tips for those that are going that I found the most helpful: *Come early for sure, at least 15 minutes before your show time. You may not be able to get in if you come a bit late or get moved if there's room to the next show. *You don't need to be fully dressed in formal attire but try your best to stay in theme and color. *You don't need to bring a mask if you don't have one or want to lug one around as they do have fairly comfortable masks with a nice expandable back piece. We were traveling from L.A. and didn't want to store a mask ahead of time. The only note with the mask is that it does tend to move around a bit if you don't have much of a nose bridge (like myself)! And yes - you can wear glasses over the mask, but I did find it to be a little finicky depending on the thickness of your glasses. It took a little bit to find the right positioning for me. *Wear comfortable shoes. There are seats in some scenes but a lot of the show is spent walking around and going up and down some stairs. It's okay to wear sneakers for instance even with a fancy dress or suit. *The show isn't too creepy although there are some scenes that may be a little scary. No real intentional jump scares that we can remember other than two super minor moments that jumped out a little bit and were more part of the atmosphere or action (characters turning their heads in time with an escalation in the music + one action set piece that really had the audience close to what was going on). *At least when we went in May 2026, you did get one champagne given to every guest near the beginning. There is a non-alcoholic option as well (just ask or look for it behind the champagne server). You won't have to carry the glass throughout the whole show either. *There is a bar at the end with some photo opps. Note that if you're in the first show of your group (for instance 1PM or 7PM), note that a lot of the photo opps won't be available for about 15 minutes. Here's my thoughts on the show itself: *Although parts of this show have lessons learned from some of the more abstract immersive shows like Sleep No More, this show is heavily guided with instructions being given by the performers and staff. This is definitely less about running around and trying to piece the story together and more about enjoying a guided, remixed experience. And yes, although most of the show will have the audience watching/not interacting with what's going on, dialogue is allowed in some of the interactive parts and will be usually easy to understand. I was definitely warned by some other Sleep No More fans to temper my expectations on the amount of interactivity and sleuthing needed in this show which helped! And Phantom fans warned that this was a remix with some scenes shortened or placed in odd intervals. But an interactive, remixed musical is a much better way to approach the show and the talent is simply incredible as well as how close you get to see the action in play. Our Phantom/Christine duo were particularly amazing (Kyle Scatliffe and Eryn LeCroy). It's hard not to be impressed by how many moving parts are going on in the show and concurrently with the other groups weaving in and out. And I thought thematically, the show somehow did come together, especially nailing the ending. Yes, there are some moments that sometimes don't quite work whether there is some noise bleed from another scene happening (this happened to us about 3/4 of the way through the show) or seeing some blemishes in the set design (some items you look at will be glued to the table or not given as much care as others), but when you're going through the motions, you really do feel immersed into what the show is trying to do. There are some interactions throughout the show although it's not really a one-on-one and more like little interactive points happening in certain scenes. It was our first time going, and we were able to have several interactive moments such as getting a letter to having the Phantom appear next to us out of the blue and having a fun small moment with us. Masquerade is an expensive ticket but again, if you have interest in seeing a remixed Phantom of the Opera show or a more on-rails interactive show, think it's really worth seeing. read more

As a Phantom of the Opera broadway lover, I am so happy they brought back an interactive version, that I'm still thinking about my Masquerade experience months later! Every scene is beautifully designed, with dim lighting, intricate sets, and that slightly eerie, romantic atmosphere you'd hope for. As cute as those stiletto heels may be, leave them at home. Def wear comfy shoes, as you'll be moving through different rooms, going up and down stairs. If it's the winter, there's a short scene where you move outside, but there's staff that will offer you shawls to temporarily borrow. The performers were incredible -- vocally stunning, and emotionally intense up close. Being just a few feet away from scenes that are usually on a big stage completely changes the impact. Arrive early so you can check in your coat, use bathrooms, and get your complimentary masquerade mask. They also put a big red sticker over your phone's camera lens. There's also a chance you can leave the show with some mementos from the sets. After the show ends, you're escorted into a cocktail area where you can take photos with candelabras, grab a drink or souvenirs and a stone angel statue. Overall, if you're a fan of immersive theater or just want something different from a traditional Broadway show, this is 10000% worth it! read more

Let's talk about the play itself. I'll explain the show. It is so different than any other show you've ever been attended. I can guarantee you that.. This show is unique like no other. I've been going to Broadway plays since I was four years old with my father and mother and now I'm 60 years old and I can tell you that this play was far more better than any other player I've ever been to play was beautiful. I won't give too much away, but I'll tell you this you won't be bored and you will not be elbow to elbow with people and arm to arm next to sitting next to each other in a crappy chair THIS PLAY WILL WOW you be beyond your imagination YOU WILL BE GOING THROUGH ROOM BY ROOM GOING THROUGH TIME WITH THE PERFORMERS PERFORMING RIGHT BEFORE YOU WITHIN 3 FEET IN FRONT OF YOU TELLING THE STORY ABOUT PHANTOM OF THE OPERA YOU ARE PART OF THE PLAY YOU'RE PRETTY MUCH INVOLVED WITHOUT EVEN NOTICING THAT YOU'RE INVOLVED IT IS FUN. IT'S DIFFERENT. IT'S EXCITING. GO SEE IT. IT IS VERY, VERY WORTH EVERY DIME read more

Wow! I was blown away by my experience at Masquerade. I have some friends who have seen it multiple times and they insisted we go for my birthday. Now, I'd seen "Phantom" several times in the theater and honestly, I fell asleep every time, but my friends were so insistent I said I'd go to Masquerade. In preparation, I watched the movie version of "Phantom of the Opera" from 2004 just so had familiarity with the story line, and I'll say that was very helpful. As others mention, this is an immersive, interactive production but even knowing that, I wasn't sure what to expect. You do need to wear a mask (like an elegant eye mask, not an N95) and they encourage everyone to dress up and I'll admit, seeing ladies in gowns and men in tuxes and suits really elevated the experience. The logistics are well thought out...they are moving a lot of people through this experience but it's very well managed. When you go into the first room, you're immediately immersed and it gets better from there. The performers are all interactive and everyone is incredibly talented. The Phantom and the Christine in my performance were both amazing singers. I also enjoyed getting to be so close up to the performers (and even got to hold Christine's dress in her dressing room...it's very heavy). You're on the move quite a bit so the time passes quickly...before I knew it, two hours had passed and the show was over. Then we went to the lounge and hung out for awhile and got photos, merch and drinks. Note, you can't take photos during the performance and that's a good thing because everyone stays in the moment, which is rare these days. This is pretty pricey (about $300 per person to start) but I would say it's worth it. If you're from out of town, get a hotel room for the night, go see the show, go out for a nightcap and then stroll to your hotel. We went to Tanner Smith's after and everyone was going wild for our tuxes and gowns and we saw a lot of other fans there as well (including a couple from Philadelphia who had seen it four times!). It was such a memorable and fun night. If you have a special occasion to celebrate, this would be a great option. read more

Masquerade - Performing Arts Near Me - New York, New York

I'm a huge Phantom of the Opera fan. As a Phan who had seen the show 7 times (2x in San Francisco, 3x in New York during its original run, and 2x in London). If we count Masquerade, this will be my 4th time in New York, 8th time total. But my first time in this Masquerade iteration. I first saw Masquerade at the 1:15pm pulse on 12/26, and I don't know if I can ever enjoy the stage show the same ever again because this immersive experience was ASTOUNDING. Without giving spoilers, I'm thrilled I saw Telly Leung, and I got so many goodies (letters, notes, Don Juan ticket, program) during my first visit. The ending breaks my heart even harder than the original show (in a good way), and the entire creative time and cast have done a phenomenal job immersing audiences into Erik's world. The experience lasted about 2 hours. At the end, the area of the boat scene/Phantom's lair for Music of the Night is transformed into a cocktail bar where you can take photos with candelabras and an angel statue. Lots of goth music is playing, and it feels perfect for a goth club! I decided to go again on 1/6 for the 7:30 pulse, and I was blown away by the legendary Hugh Panaro! He's now my favorite Phantom I've seen live, and I feel so blessed to have experienced the legend, and have him touch my shoulders a few times during my visit, eeeee!!!! Phans, if you are in New York, this is a MUST-SEE. read more

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What's an amazing, immersive production of Masquerade, which is basically the Phantom of the Opera as seen through the OG's eyes. My boyfriend and I had so much fun attending this production. We really enjoyed getting dressed up and being a part of the show. One of the actors in the first scene even asked me to dance. It was so cool! Also, the Phantom ran his hand along my shoulders as he walked behind me! Again, so cool! The cast was super talented and it was really incredible to see the logistics of it because we went from room to room for the different scenes. The whole thing was coordinated like clockwork. I can see why people go to see this more than once because there are different cast members depending on which pulse you attend. We attended the 7:30 pulse on Saturday night. Mind you, we did a lot of walking, even walking very briskly and going up and downstairs so you have to be able to withstand the physical aspect of it. At times you get to sit, if you are lucky, at other times, you stand or lean against something. Regardless, it was a lot of fun, intimate, and up close and personal. This show is a must see for anyone and especially if you enjoyed the original Phantom of the Opera! read more

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If you love Phantom of the Opera this is a must fur you. From the very start of donning a mask to the exit in the well appointed bar it is not a show but an experience. You are immersed in the okay starting with the masquerade party all the way through the play. The scenes are well scripted and the performers are amazing. You feel a part of the show as you travel through the venue with the performers constantly entertained and amazed by the performance. I loved the show seen on Broadway and in London it thus is truly special. Dress the part (black, white or silver formal) as required and be in time as it rolls every 15 minutes. Bring your own mask or you will be provided one and enjoy this truly unique experience. read more

Masquerade - Bar at end of show - Performing Arts Near Me - New York, New York

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They put big red stickers over your phone camera so you can't take pictures but I gotta say, I think that's a good thing. Being robbed of the ability to use your camera forces you to be present and embrace the interactive pageantry that is Masquerade. An immersive journey through Phantom, this experience lets you share the Opera Ghost's pain & passion. You need to go do this! read more

Masquerade - Performing Arts Near Me - New York, New York

WORTH SEEING TWICE! What a strong performance and including so many other talents. Hang around the bar at the end of the show you never know who you may be bumping shoulders with! An intimate production as if sleep no more and phantom of the opera were touseling in the sheets (but you can't take any of the set dressings!). Great date idea, aim to get there early (AND TOGETHER) the time is done in blocks and if your group misses it by 15 min they will be in the following load. Tellers is around the block for a pre or post show cocktail. The masks they give you are actually decent quality if you don't have one! read more

Masqurade.. paper faces on parade.. Masquerade! Hide your face, so the world will never find you! I am not a theater person, nor a die hard fan of phantom and random people paying attention to me makes me feel weird .... but oh my ghost was this all worth it. Immersive theater sounds a little intimidating to an introvert, but it really is magical. The sights, the sounds and the cast interaction were incredible! I played a fake piano, I was in the scenes with actors and I even pulled a nail out of a ladies nose (Hint: wear white, you will stand out). The acting was great, our phantom was dignified and the embodiment of darkness. The other reviews here capture the experience well, but I wanted to share some protips: 1) Come earlier than your designated time. 2) Wear comfortable shoes and be prepared to MOVE and hustle. When they want you to move, you gotta get up and go. Pretty shoes will not serve you well. 3) Wear something fabulous. Not only will you feel great, you will stand out to the cast. 4) Be prepared for hustle at the coat check. This was my LEAST favorite part. I brought sneakers and a fake fur and I only got to put one on in the rushed crowd. It was a small space. Given that a drink was offered with the ticket, it was worth the $$$. Amazing! Amazing! Amazing! read more

This off-Broadway immersive show based on Phantom of the Opera is so amazing! The characters interact with the audience and you move around to different rooms. This is similar to Sleep No More style, but this is guided and led along by staff and the actors, so you don't have to guess where to go. The environments are more intimate too and also mostly in the dark. Formal attire in black, white or silver is required, but you can wear any comfortable shoes in those colors also. Heels not recommended. All bags are checked. That also leaves your hands free to participate in the show. You must wear a masquerade mask during the show. If you don't bring your own, they will give you one included. Depending on the time slot, there are different paired main characters, i.e. Phantom and Christine, for each slot. Each slot starts 15-minutes apart starting at 7pm. The performance is about 2.5 hours. At the end, there is a bar that you can hang out in and buy drinks and merch. There is a glass of champagne at the start that is included too. The settings are beautifully set up and the actors are so talented. The acting and singing are spectacular. It makes me want to see it again and again and to also see the different cast pairings too. It's in previews now. Hopefully it gets extended for a while. I saw it with Telly Leung as Phantom. What a great performance. Definitely worth seeing! read more

Great show ! Typically I don't like most broadway shows, but this one I loved. Very Immersive and slightly interactive at times. All actors were top notch. Staging of rooms and entire atmosphere was amazing. Entire staff from outside on the line, coat check to inside were wonderful. Kudos to the management team for such a quality production. Every aspect from the beginning to the end was an experience we won't forget soon. Would even go again to this one and more immersive shows like this. Some suggestions: on very cold days some hot beverage would be nice and hot days some ice beverage would be nice. Champagne that was served was horrible. Tequila shots were delicious! Can't say enough of the cast and professionalism. 1-10. This entire experience was a solid 9. read more

If you love Phantom, you'll love this immersive experience! I can't say enough good things about the performance, the setting, and the experience as a whole. read more

I LOVE immersive theaters so was very excited when I heard about Masquerade. To be honest I never paid any mind to the Phantom of the Opera or its storyline. I did read a quick synopsis as to what the story is about before going to Masquerade so I won't be lost and I do think it is necessary. It is very different from Sleep No More and Then She Fell because you do not just wander around and explore on your own opening drawers and doors, etc. With Sleep No More and Then She Fell you often miss certain scenes because while you are in one room, your friends may be in another - all the acting and performances are happening simultaneously. It's cool to compare scenes with your counterparts but at the same time there is definitely some FOMO with the scenes you did not see. At Masquerade, you are with the large group from your pulse for the most part and being ushered from room to room, seeing the same thing and all having the same experiences. There were a few props given out (some to keep) and many one on one interactions with the cast! We had Riley Noland as Christine and Jeremy Stolle as phantom whom are both excellent. Apparently Jeremy Stolle is an OG from Phantom of the Opera on Broadway than ran for 15 years! Not sure why he's an understudy for the Masquerade but I sure feel blessed to have him as my phantom and of course thankful for our Christine as well!... I can't imagine any performers doing it any better! 100% wear flat shoes as you are moving quickly and constantly changing rooms every few minutes. Many women wore nice dresses and had sneakers and boots on and it's totally fine! I went the day after a snowstorm when it was below freezing temps and I did not feel cold in the theater wearing a dress with laced sleeves (so obviously not a warm outfit). There is one part where you step outside for about 15-20 seconds as you are moving between scenes so it's not bad. An experience of a lifetime. Do it if you have the opportunity. You will not regret it. read more

The amount of talent in this show is just outstanding. This immersive experience starts outside where they line you up by our show time, make sure you have a mask (or you're given one) and a sticker is placed on your camera so you can't record the show. And trust me, you shouldn't be distracted trying to record anything. You need to absorb every waking moment. This has been one of the coolest experiences! This Phantom of the Opera Masquerade follows the Phantom and Christine along the whole story line and you are basically rubbing shoulders with the actors. You walk along to different rooms, somehow go to the roof, somehow go down escalators and follow along as the scenes go progressing. The singing and acting is immaculate. Yes I sobbed like a baby with the closing scene. It is so powerful and moving. At the end of the performance you're taken to a post cocktail area that is just as beautifully decorated in theme where you can enjoy some cocktails and snap some pictures for your memoir. HIGHLY HIGHLY RECOMMEND for ALL Phantom Phans!!! read more

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Blown away by this production. The talent, the set, the thoughtful perspective placed on the Phantom himself, it was all incredible and overwhelming (in the best way). It felt like everyone involved cherished the Phantom of the Opera as much if not more than I do, which made me feel so free to gush over Piangi and to interact with the performers. Thank you so much for this fabulous experience! Bravo! read more

Masquerade - Front facade - Performing Arts Near Me - New York, New York

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If you like Phantom of the Opera (which I do) you will love Masquerade. Without spoiling too much it's like being on stage with the characters from Phantom as the events of the play unfold. Being mere feet from an amazingly talented performer as they belt out the songs from the musical is worth the price of admission alone. Add to that the overall spectacle, the sets, the immersion...I adore Masquerade and will definitely see it again the next time in I'm NYC. read more

Truly the most incredible experience New York has to offer. This is better than anything on and off Broadway. The actors, staff, and production is the most professional and talented show New York has. I could not believe how the show started, went on, and finished. From the beginning room of live music from a beautiful violinist to the most personal up close and beautiful Opera singing. The wardrobes are immaculate and the experience is timeless! I am so honored to witness such an outstanding performance. I wish this ran everyday so more people could experience this masterpiece. Wonderful job on everyone involved it was the best show I have ever seen in New York over Lion King, Hamilton, Wicked, Mr Saturday Night, and more! The masquerade is phenomenal! read more

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WONDERFUL! Such talent, it was lovely! If you're like...a die hard OG fan, you may not LOVE that they changed the order of a few scenes or (spoiler) changed....something else....at the end.... BUT if you are willing to accept the artistic freedom they took and just GO with it, it is spectacular. BE ON TIME and don't wear heels! I know they tell you this in the email but for reals. I wore my comfy, warm snow boots under my floor length gown AND IM GLAD I DID (this was during the big Jan 2026 snowstorm). I grew up on Phantom because my mom has always been a superfan. When i saw this advertised, i called her up and said 'mom, im planning a trip for us for DATE'. She didnt know where we were meeting up (until she showed up at the airport and typed in the confirmation number i sent her for her ticket and got her boarding pass) and she didnt know what we were doing there. I told her to pack a black tie required outfit in black, white, or silver, but no heels! (This confused her because she never misses an opportunity to show off any cute pair of heels from her vast collection). I told her to trust the process and go with it and BOY WAS SHE SURPRISED. Of course there's no pics from inside, they do not allow that, but it was a spectacle! GO SEE THIS if you love theater, if you love POTO, and if you can climb stairs! read more

Masquerade - Performing Arts Near Me - New York, New York

Amazing evening. Well put together. Great performance. Definitely worth it Dress warm with comfortable shoes. Lots of walking up and down stairs and escalators read more

Masquerade - Play bill, mask, drink - Performing Arts Near Me - New York, New York

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Best broadway experience ever. Dressing to be part of the cast was incredible. 2 hours of pure delight with actors just inches away from you. Being pulled into the scenes to dance was amazing. Epic experience. read more

An absolute MUST go see! What an incredible experience. Definitely wear comfortable shoes and dress up. It's so much fun! The performances are awesome and then interactive experience is one of the best I've been to. read more