Honest, Fair, and Thorough , and a credit to their craft. They exemplify trustworthiness

We were vacationing in Venice and needed an oil change. I got a recommendation from an acquaintance to use Masella's. I made an appointment to have the oil changed at 1:00 on a Friday and it went really well. The service writer was very helpful and courteous. It took about 45 minutes and the cost was reasonable. No upsell, no delay, just quick service. I overhear several phone calls with customers while I was waiting that sounded very professional and honest. The waiting room was the cleanest that I have ever experienced in a small shop like this. They had water and seltzer in a mini fridge. They also had a Kurig for coffee. I recommend them to anyone needing service. Thanks for a great service experience. read more

They did a great job replacing my brakes and rotors. Great family-owned business. I selected them because they had such good reviews and they fulfilled their rating. read more

Always great service and fit us in quickly for service!! Honest and fair! Great people at Masellas! I tell everyone I know about them!! read more

Dealing with auto repairs can be a nightmare. Before all the counters in cars I used to do many repairs myself, it now I would attempt it. I've had vehicles repaired for one thing or another three different times at Masella,s and have been satisfied each time. Two of those times I had much higher quotes from other repair shops. The 3rd time I realized it makes more sense to just stay with them. Once you have an auto shop you can trust, stay with them. read more

Quick and transparent service with great communication,no pressure, and even go out of their way to help you make the best decisions, not to spend the most money. read more

Since moving to FL I have had some not so honest experiences so was hesitant to try another garage. Masella's came highly recommended! From gear shit replacement, brakes, tires, etc, they have never let me down. I also have found them to not overcharge the way other businesses have been known to do. I recommend them to anyone new to the general South Sarasota/North Charlotte Counties area. A good family business that proudly stands behind the family name that has earned respect of many in the greater Venice/Englewood/Nokomis areas. read more

Venice Honda gave me estimate of $4,800 to replace oxygen sensor, both valves and gaskets, $1050 for oxygen sensor. Masella's automotive replace sensor for $342 and said my 2007 Honda Pilot didn't need valve or gasket replacements, since car with many miles always has some valve/gasket issues but not needing replacement, so I saved almost $4,300 Kudos to Masella's and totally distrust in Honda for trying to take advantage of a situation that wasn't necessary read more

Went for an oil change as a first time customer and new to the area. Seems like a fair, honest shop. I'll be back for future repairs on our Honda and Toyota. Venice Toyota I think overcharged me on oil change/tune up 2020 Corolla. read more

Having spent large amounts over the last 7 years, I was recently disappointed and will not be returning. Simple oil change for one make of car is one price and then certain imports, require a doubling of price. Synthetic oils compared to other synthetic oils apparently cost higher amounts and European labor rates must be higher than Korean, Mexican and US based repair labor rates. Why? Most important is that one of the other reasons car was in shop was not 1) Addressed, 2) reviewed at time of payment, or 3) offered suggestion for next steps to order part or how to address. Something has changed here and it appears to have volume focus and less on quality and reasonableness. read more

Requested an estimate for a rear driver side Moog wheel bearing. Got a response of $1,500....are you guys out of your mind. Parts about $80-$150 max. Where are you getting these prices? I am taking my business elsewhere. read more

A friend recommended Masella's Auto Repair and they really got it right. We have a 2007 Jeep Liberty that has an oil leak. It's been that way a while, but I'd done some research and knew that changing the oil pan gasket was a major job on this vehicle and wasn't going to be cheap, plus it was time for it's 120K mile maintenance, which was going to cost several hundred dollars. Anyway, I took it Masella's and asked for them to check it out. He called later in the day and told me he could change the oil pan gasket... but, he recommended I NOT get it done. He said oil was leaking from a couple of places and that it also has a coolant leak. He said that he could certainly do the work to fix those things, but he felt like the Jeep had reached its end of life unless I wanted to invest a LOT of money in it. He recommended I not get the work done and spend the money on a replacement vehicle. The fact that he could have done the work and charged me accordingly, but didn't because he didn't feel like it was in my best interest is really commendable. He certainly has a customer for life for any future car repairs I need done. read more

very very happy with the service at Masella they are honest and do great work went to Toyata for 90mile check up the price was outrageous. went to Masella and all i needed was a air filter very professional and reasonable read more

Great service by knowledgeable staff. Reasonable cost for services rendered. They do the work, without going on a fishing expedition looking to up charge the repair. read more

We left our car there to be fixed. Tim was great he called & informed us of the issues. He was very thorough, polite & friendly with explaining the problems in layman's terms. He was honest with what needed to be done. We were very happy with the service, they were very professional & reasonable with the pricing. We would highly recommend their company to others. read more

Masella's was the BEST! First time ever coming there. Such a positive experience, in every way. Very communicative as the work progressed. Very knowledgeable! Highly recommend! read more

Great quick service, reasonable price, very pleasant to deal with. Explained problem and repair. In and out same day. Finally found an honest business that cared about the customer and quality of work. Fixed my cars A/C and it works perfectly now. read more

I cannot thank Marcellus auto repair enough today they took care of our problem immediately without an appointment and got us back on the road for our trip to our daughters house for Christmas tomorrow if you need repair work done on your automobile truck I highly recommend Marcellus auto repair Tony Black Albion Indiana read more

Needed repairs to the front brakes on my 2015 Jeep Wrangler and an oil change. Local Jeep dealer quoted an outrageous price. I found Masella's on YELP, with 5 star customer rating. Fast same day service on the repairs and a very nice price. Thank you Marsellas, I plan to have any future work done there. read more

They were very professional and stayed with the diagnosis until they figured it out. I would certainly recommend them for your car needs.

No complaints here. Polite, friendly, good service, affordable. Took my classic 1969 Chevy El Camino in for a few basic services: Transmission cooler hose/clamps/fluid replacements, new battery, oil change and power steering pump replacement. Service was quick and the car is running smoother than it had been in a while. Total was around $700 for everything, including parts and labor. Very reasonable. I moved to Sarasota from California and this is definitely my new go to mechanic here in Florida. read more

Always good service. Always competent. Have never encountered significant upselling. Everyone is knowledgeable. Always fair prices. Not much to complain about. Highly recommended! read more

Found a roofing nail in my tire this morning. After going to the manufacture dealership they indicated it could not be plugged due to location. Not what I wanted to hear on a brand new 2023 car! Got a quote for a new tire installed. Decided to take to another location for 2nd opinion. Based on reviews I chose Masella's. Fortunately they were able to fit us in immediately! They too agreed we needed a new tire. However they agreed to patch it so we could use it as the tire was leaking. Cost for new tire with installation was $75 less then manufacturer dealership. We will also get our oil changed when due instead of dealership. Thank you for putting the customers first! Icing on the cake, today was no charge! read more

If I could give more stars I would. While visiting I happen to pick up a piece of metal in one of my tires. So I went on line and found Masella's and stopped in. In less then an hour we were back on the road with a repair and Masalla's pick up a new customer. Thank you Andy and the crew. Carl read more

We took our vehicle into the dealer and were given a laundry list of repairs, at the end they offered to buy it for 1000 because of all the repairs. Brought it in to Masellas for a second opinion, they agreed with a couple of the same repairs but gave us some options and explained everything. They didn't even charge us. Honest, good people! Will be back with any other vehicles that need repairs! read more

I arrived with no appointment to address a nail in a tire. They took me in right away! Turns out the nail did not puncture the tire. They sent me on my way no charge! This is a well run well organized outfit. I would definitely recommend it. read more

Definitely recommend this business! Completed a tire repair during end of day rush. First time there but treated like a long time customer.

In full disclosure, I worked in the car business for almost 50 years - as a technician, foreman, service manager, independent repair shop owner, and as a manager for a luxury vehicle manufacturer. I've seen the good, the bad, and the simply awful. So to say I'm particular, is an understatement. With the virus outbreak, I have been staying in Nokomis much longer than planned (tough duty, I know!). I don't have any tools here so when my truck's power door locks stopped working, I decided to find a repair shop. After doing some research on line to find a local repair shop, I chose Masella's. From the way they answer the phone, book appointments, keep their customers informed and the actual repair, I can enthusiastically recommend this local business. As it turned out, the problem with my 16 year old F250 originated as a water leak over the driver's door. From that leak, water got into the fuse block and the resulting corrosion stopped the door locks. Mike at Masella's called and gave me two options: replace the fuse and hope for the best or, replace the fuse block - and of course, fix the water leak. I chose the more expensive option because I need to rely on this old truck and who knows what other problems I could have in the future - water and electricity are rarely a good combination. Giving customers options is the right way to do things. Kudos to the staff at Masella's, well done! read more

Very pleasant personnel. Fair price on tires. My first experience but will definately be back.

From Jim the Owner to Chris and Dave, all were professional and very courteous. Furthermore they performed work on my vehicle in a timely fashion. I'm new to the area but would highly recommend this Auto Repair shop for all types of work to the complex repair to a routine oil change. Nice, honest business. I'll be back Mike read more

Had some work done on my car in Venice,fl ,and had trouble after I left.I brought the car back ,and they said there's no trouble.The problem was after I had the front tires replaced I had a vibrating feeling in the steering about ever 45 seconds.Tried another place they did a test drive for 5 minutes,and then put it up on the lift and found out the front struts were bad .They replaced them and the problem was gone!!They are very friendly to deal with. read more

Great service & honest employees!! They only do what needs to be done. Friendly employees& very knowledgeable !

I brought my 2008 Cadillac in for repairs earlier this week. The original diagnosis was to replace my rear shocks which would have cost about $500 which I wasn't thrilled about. Mid morning after I left it off I got a call, on the golf course, saying they had good news...the shocks were ok, the problem was a loose bolt connection. My playing partners all had the same reaction..they were impressed. They could very easily have replaced the shocks and not said anything about the real issue. Every interaction I've had with the employees at Masella has been helpful, friendly, professional and most of all honest. Masella's is definitely my 1st choice for auto repairs. Several of my golf buddies plan on using them as well, Frank read more

My girlfriend mo recommended him highly so i sent my grandaughter there. Very kind very helpful very fair. She had a clucking sound in her engine that was just recently rebuilt and had no idea why it was making the noise they were very thorough and they found that there was an extra bracket put in there and that was a noise instead of charging her for something Obscene, they went above and beyond and found the real problem great people! read more

Fit us in at the last minute needed an oil change really bad really nice about doing that and they did a great job

I recently took my 2003 Eurovan to Masella's as the oil pressure light was flashing- yikes! They did an outstanding job repairing the problem. They were able to schedule the van for service right away and the communication thru out the repair was exceptional. Terrific service! read more

I am very impressed with this business. They are highly reviewed here so I called on the off chance I could get an appointment in a reasonable time. The initial phone contact was excellent. I got an appointment almost immediately. Amazing. They were not worried about the slightly different nature of my vehicle. On the day of my appointment I watched as a very busy shop worked smoothly and cheerfully through the logistical problems of the day. Jim diagnosed my a/c issue personally and gave me a reasonable estimate and time frame. During the repair he discovered the compressor was not the original. No worries. He found a different part, made the repair, called me sooner than I expected and told me what happened.... and that it was less than agreed upon. I was impressed. Jim was like.. just another day. They are obviously busy because They are good! read more

Great place. Very Friendly People. They went out their way to take care of my car. This is my goto place for GREAT Service!!! read more

I had used Masella's for a couple of years and was satisfied. There was a younger guy as a job writer who was friendly, helpful and honest. So I don't write this negative review happily. I would rather still be going to this shop. However, a couple of months back, the older guy who writes up orders told me I needed upper/lower ball joints and tie rods replaced. I thought this odd as just two months earlier they had checked both sides and said they were fine. The older guy's estimate was $1980+ ($470 parts and $1210 labor. when I asked how long the work would take, he said they need it for the day it was 6 hours of labor. (Hmmm $200 an hour). So I decided to get a second opinion from a very trusted local mechanic, a chain repair shop and a dealer. I did not mention Massela's diagnosis, just thought I heard a noise from the front. None of them said I needed ball joints or tie rods. I even asked to make sure they looked and all three said they were fine. My experience. read more

We arrived in Florida with no air conditioning in our car. Based on good reviews we called Masella's. They got us in promptly and were able to fix the problem. The customer service was outstanding. They are knowledgeable, transparent and trustworthy. read more