I have been using Tuffy's at this Venice location for over 2.5 years. I take all my vehicles here…read more They have the best customer service and most of all, they are fast and efficient. The team here is the absolute best. They are always looking out for the customer first. I will always give this team my loyalty. I will always refer this team to my friends, neighbors and acquaintances.

Oh brother, Rating went from 5 to 1. Because oil plug was not put back tightly. Burt oil smell…read moreresulted and another shop said I had a split oil pan, costing $2,200. Brought car to dealer for confirmation who found oil plug was just about to fall off. That was Tuffy's fault. Imagine if I agreed to have pan replaced. And imagine of oil plug fell off while driving. Another big problem is the service manager speaks very very loudly, It's startling. I bought it to his attention, and he replied "that's how we role". I responded "not when David was the manager. Lesson: go to dealer even if it takes time to get appointment.

Stopped in this morning when my tire warning light went on - chose this store because I knew it was…read moreon my route. They didn't have me wait at all - put air in right away for free. The tech saw the nail while filling and told me to come back a half hour before closing. I did. They found two nails in the tire. Patched them and I was on my merry way. No charge. Very nice young men.

I scheduled a tire rotation appointment online with Tire Kingdom and arrived on time for my…read moreappointment. When I got there, the associate told me they could not perform the tire rotation because my truck was "lifted." I explained multiple times that my truck is not lifted and is completely stock height, but he continued insisting it was against company policy for them to work on lifted trucks. I then asked him to show me where this policy was posted. He said he would check and went to the back room. When he came back, he admitted he could not find any posting, but still claimed it was company policy and refused to service my vehicle. Despite explaining again that the truck is standard height, the manager on duty still refused to accept it for a simple tire rotation. The entire interaction felt dismissive and unprofessional. The staff member was rude and unable to explain or show the policy he kept referencing. Overall, it seemed like they simply did not want to do the work. Very poor customer service and a disappointing experience. I will not be returning to this location.

Each time I bring my car into 1-stop, I'm reminded how glad I am that I started bringing my car…read morethere. While the issue today was a minor one, when I called I was told I could drop my car off later that day. I like that the same people are working on my car each time I bring it there and I've gotten to know each of them. Matt and Charles are both amazing, and so helpful....and honest. I was initially aware of 1-Stop through AAA reviews. There are other shops of course in Venice, but I highly recommend A-Stop, and I'm quite confident you will too once you go there.

The best! I was travelling through with a window that would not go up, and temp had dropped to 50…read moredegrees. 1 Stop got me in right away, and Charles fixed the problem. Was so grateful. Thank you!!

My son took his truck in for an oil change, 150.00 ( was synthetic ), and they came back with…read more1500.00 in upsells. He made an appointment and took his truck back to repair all on the list. One of the issues was a brake light and they literally broke the dash out of his truck trying to find the light problem. Worst part was that they said nothing about it, nothing. They just laid the pieces that they broke on the passenger seat. The manager picked him up with the shuttle van and took him back to get his truck and HE NEVER SAID A WORD. Part of this issue was found on a previous visit and was unable to repair at that time. We were unaware of the brake light situation because his father previously took care of this. For some reason, they called his father and they agreed to take the labor off and still charged over 200.00 for whatever they did besides break the dash. Not recommending this shop in any way. We are all adults here. Don't take advantage of a young man that is just starting to understand repair shops since his father previously took care of all of it, and is now gone. It was weird that they called him because he now has nothing to do with this. Be better and don't take advantage of customers.

I had my Volvo towed here with minimal notice... they were able to fix it within a few days and…read morethey were very transparent about the issue and services needed. Yes... their hourly labor rate is expensive, but that is relatively standard for auto shops. I appreciated the compassion with which the employees treated me.

Went in for an oil change and I was very impressed. The shop was very organized and clean. Prices…read morewere good. I asked for quotes on several services and they were priced well. One of the owners waited on me and he was very knowledgeable. Get your coupon that comes in the mail for oil change at $49.99 with synthetic oil. Very reasonable. I will go back for other services.

I initially left a respectful review on Google, but it appears to have been removed, so I'm sharing…read moremy experience again Here to prevent bias. My oil was overfilled by an entire quart, forcing me to have the oil change redone during a road trip in Northeast Florida. I also received my well-maintained 2022 VW Jetta back with a dead battery and check engine light. My VW app showed accessories and battery-draining functions had been left on during the 1.5-hour service. I understand the battery may have already been weak and that this may not have been caused by the shop, but the immediate blame placed on me and push to sell me a new battery was unacceptable. When I called several times with reasonable questions, I was met with rude and dismissive responses rather than empathy or accountability. I was also quoted $67 and confirmed three times that an advertised special applied. I later learned parts and labor were excluded, making the oil change around $120. While my final price was fair, customers should be aware that the advertised price can be misleading without the additional costs. Mistakes happen. The bigger issue was how they were handled. As a woman, I was also uncomfortable with conversations I overheard such as ways to add additional services for "her" and sincerely hope I misunderstood their context. This is my second attempt at posting this review. I've attached documentation supporting my experience and hope honest, critical reviews are allowed to remain.

Great quick service, reasonable price, very pleasant to deal with. Explained problem and repair…read more In and out same day. Finally found an honest business that cared about the customer and quality of work. Fixed my cars A/C and it works perfectly now.

We were vacationing in Venice and needed an oil change. I got a recommendation from an acquaintance…read moreto use Masella's. I made an appointment to have the oil changed at 1:00 on a Friday and it went really well. The service writer was very helpful and courteous. It took about 45 minutes and the cost was reasonable. No upsell, no delay, just quick service. I overhear several phone calls with customers while I was waiting that sounded very professional and honest. The waiting room was the cleanest that I have ever experienced in a small shop like this. They had water and seltzer in a mini fridge. They also had a Kurig for coffee. I recommend them to anyone needing service. Thanks for a great service experience.

I don't know I was there for about you once cost me $400 says your prices are high, but I don't…read moreknow if I believe that or not but you never know unless you go to yourself and find out they seem to do a lot of business so maybe their prices are good. I don't know.

I never had to schedule. I had my car towed from AAA to Christina Brother Automotive. I requested…read moremy battery to be charged, and they agreed. The issue is that after a 1.5 hours, they did not charge the battery whatsoever. I have evidence that they did not charge the battery and the number from another AAA representative saying that Christian Brother Automotive did NOT charge my battery. Also according to AAA diagnostic, it shows that it was never charged. PSA: CHRISTIAN BROTHERS AUTOMOTIVE WILL NOT CHARGE YOUR BATTERY, BUT WILL CHARGE YOU FINANCIALLY

Needed a new oil change place since moving to Venice…read more Antwaun and Billy did a nice job. They are car guys and really seemed to care.

Went there as usual, it took them longer to reset my oil light then it did to change my oil ,one…read moreguy tried to say my buttons where broke on my steering wheel,, it isn't !!! When done I drove off and got home looked under the hood they left a screwdriver on top of my motor ,,, tired calling them and the number doesn't go to take 5 , I called them and main company and girl hung up on me !!!!! After I was on hold for 20 minutes !! I took the screwdriver back and the kid ever said sorry ,, nothing !!!