First time going to JSN…read more Bought a used Jeep and took it in for an oil change. I told them that I had just bought it, so they took it out for a short drive and gave it a once over. Told me that everything looked good and that I did well with my purchase. Talked to me and gave me a quick education about some things I needed to know and when I needed to change some of the fluids (not for many miles). Never tried to upsell me, just give me advice and educate me. I will absolutely go back. Appreciated the approach they took.

I initially left a respectful review on Google, but it appears to have been removed, so I'm sharing…read moremy experience again Here to prevent bias. My oil was overfilled by an entire quart, forcing me to have the oil change redone during a road trip in Northeast Florida. I also received my well-maintained 2022 VW Jetta back with a dead battery and check engine light. My VW app showed accessories and battery-draining functions had been left on during the 1.5-hour service. I understand the battery may have already been weak and that this may not have been caused by the shop, but the immediate blame placed on me and push to sell me a new battery was unacceptable. When I called several times with reasonable questions, I was met with rude and dismissive responses rather than empathy or accountability. I was also quoted $67 and confirmed three times that an advertised special applied. I later learned parts and labor were excluded, making the oil change around $120. While my final price was fair, customers should be aware that the advertised price can be misleading without the additional costs. Mistakes happen. The bigger issue was how they were handled. As a woman, I was also uncomfortable with conversations I overheard such as ways to add additional services for "her" and sincerely hope I misunderstood their context. This is my second attempt at posting this review. I've attached documentation supporting my experience and hope honest, critical reviews are allowed to remain.

After getting tired of sitting in the dealers for 2 1/2 hours only to have them come out to tell me…read moreI needed more services that I suspected I really didn't need, I decided to try a local repair shop. Am I ever glad I did! Much shorter wait time, cost less and no laundry list of additional services. I recommend.

Since I moved here 2 yrs ago I have been using This auto…read moreservice. They ck throughly and let you know what's needed. I feel they are trustworthy and honest. I'm satisfied with their service

They do great work here, they are my primary go to place. I would definitely recommend them.read more

We were vacationing in Venice and needed an oil change. I got a recommendation from an acquaintance…read moreto use Masella's. I made an appointment to have the oil changed at 1:00 on a Friday and it went really well. The service writer was very helpful and courteous. It took about 45 minutes and the cost was reasonable. No upsell, no delay, just quick service. I overhear several phone calls with customers while I was waiting that sounded very professional and honest. The waiting room was the cleanest that I have ever experienced in a small shop like this. They had water and seltzer in a mini fridge. They also had a Kurig for coffee. I recommend them to anyone needing service. Thanks for a great service experience.

My son took his truck in for an oil change, 150.00 ( was synthetic ), and they came back with…read more1500.00 in upsells. He made an appointment and took his truck back to repair all on the list. One of the issues was a brake light and they literally broke the dash out of his truck trying to find the light problem. Worst part was that they said nothing about it, nothing. They just laid the pieces that they broke on the passenger seat. The manager picked him up with the shuttle van and took him back to get his truck and HE NEVER SAID A WORD. Part of this issue was found on a previous visit and was unable to repair at that time. We were unaware of the brake light situation because his father previously took care of this. For some reason, they called his father and they agreed to take the labor off and still charged over 200.00 for whatever they did besides break the dash. Not recommending this shop in any way. We are all adults here. Don't take advantage of a young man that is just starting to understand repair shops since his father previously took care of all of it, and is now gone. It was weird that they called him because he now has nothing to do with this. Be better and don't take advantage of customers.

I had my Volvo towed here with minimal notice... they were able to fix it within a few days and…read morethey were very transparent about the issue and services needed. Yes... their hourly labor rate is expensive, but that is relatively standard for auto shops. I appreciated the compassion with which the employees treated me.

First time !! They were very nice did a great job !! Definitely will do more business with them in…read morethe future!!

I would leave half a star if I could. Save your money and frustration with these guys and beware of…read moregrumpy Jeff! Ken is polite but Jeff has some serious attitude issues. I went to them to get a radiator and t-stat swapped out along with replace the battery, and I had an issue with the steering. I payed for the diagnostic. Originally they gave me an outrageous quote, I think they tried to price me out the roof just to make me walk. That estimate was close to 7k so I told them I couldn't afford It. I also asked Jeff if they had ever done a rack and pinion before and he said yes once for his son's vehicle. This made me start to lose confidence because that can be dangerous for me if not done correctly. He said he would get back with a price for that but never did. Then they called me a couple months later with an attitude about why I haven't decided to move forward or not with work because the vehicle had been there. I told them I travel for work so I would be willing to pay a storage fee and get the work done in segments. They said "that would be ok", but they still didn't give me a price for the rack and pinion. I was waiting for a price to change rack and pinion like I was promised, instead I get another voicemail of Jeffs attitude saying he's waiting on me to move forward or not. I returned the call and told him that I was waiting to hear back with a price for rack and pinion, apparently he was helping his son for Christmas or whatever excuse he gave me. Even after all that, I said ok we can start with the battery replacement and even though I provided the battery, they still charged me over $300 for labor. It can't take more than 30 min to swap out my cars battery I've done it before without the tools they have. After dealing with the attitude from Jeff and paying that crazy amount for the battery, I went and got a 2nd opinion, the 2nd opinion was way more reasonable and they even gave me an option to get the parts myself and only pay for labor unlike JSN. After I got the 2nd opinion I decided to decline JSNs ridiculous estimate and I still offered to pay for storage since I'm always traveling. I was told by Ken "its fine, I'll let Jeff know" and "it wouldn't be much". Apparently Ken never spoke to Jeff, or Jeff's memory is horrible. I say that because about a month later I get another nasty voicemail from Jeff threatening to tow my vehicle. I returned the phone call and Jeff is obviously frustrated and he said nothing about rack and pinion price and even though I gave him proof of the person I spoke to and the time and Date, he resorted to just saying "I'm tired of looking at the thing" in reference to my vehicle. They dropped the ball multiple times and then treated a paying customer like a nagging child while failing to communicate. After this experience I'm not surprised of the 3 star rating. Ken was great but Jeff needs to cool down or retire if he's not going to learn how to treat people who need his company's services, If this how he treats paying customers, then God bless His Son!

We take all of our vehicles tot his establishment: BMW 740i, Ford Ranger EXL, Kia Sorento and our…read moreclassic Plymouth Prowler. When we go, to Gibson Auto Care, we know we can trust them to help with fair prices.

I heard great things about Gibson's from some church members, and they all mentioned how fair and…read morehonest he is. I decided to give him a try, and I was so pleasantly surprised! I received accurate answers and honest opinions. Plus, I feel like I got a fair price. I'm planning to come back for service on my other vehicles.

The best! I was travelling through with a window that would not go up, and temp had dropped to 50…read moredegrees. 1 Stop got me in right away, and Charles fixed the problem. Was so grateful. Thank you!!

Each time I bring my car into 1-stop, I'm reminded how glad I am that I started bringing my car…read morethere. While the issue today was a minor one, when I called I was told I could drop my car off later that day. I like that the same people are working on my car each time I bring it there and I've gotten to know each of them. Matt and Charles are both amazing, and so helpful....and honest. I was initially aware of 1-Stop through AAA reviews. There are other shops of course in Venice, but I highly recommend A-Stop, and I'm quite confident you will too once you go there.

Came in on short notice and was able to get an appointment fairly quickly, did a complete safety…read morecheck on my vehicle, with photos, which was nice. And fixed my problem, on time, Only met the ladies out front, very kind and helpful Thanks

I would never recommend this auto repair show. They will take your money!! I took it too another…read moremechanic, in Venice and this is what they found. Rates nest in the Blower motor, less then $100.00 Paid over $800.00 for Xperthech and they never even seen this..