food sucks, employees are rude. every time i eat here, i feel like the girls at the front counter are super rude. they also kinda just stare at you while you eat. terrible food and terrible vibes. read more

The spicy chicken terriyaki bowls are pretty good. Fast service, even during the busy lunch time. In and out within 5-7 min on my to go order. Staff has always been friendly with me. read more

Quick. Simple. Above average. Just like this review. Chicken and beef bowl. Can't go wrong. read more

Best customer service I've ever experienced. Really made my day. Not to mention the food was great.

There chicken rice bowls may be great but NEVER order spicy tuna roll!!!!! Its cooked tuna and all rice!!! Just horrible I took one bite and it was too grossed out to finish it... So bad read more

Masaru's Restaurant - Hardly any tuna... All rice and the damn tuna is cooked... Never had a spicy tuna roll with cooked tuna before.... FAIL! - Japanese Near Me - Visalia, California

The food is always good but the service is not, the girls are so rude! They never say "thank you" and usually for phone orders they just say "ten minutes" and hang up. RUDE! read more

This is Japanese food like my grandma used to make. Simple but good homestyle Japanese food. Good service and clean.

Employees are great and service is fast, but my family and I get so ill every single time we order from here. Every time without fail, so unfortunately we no longer go there and choose Healthy Japan instead. read more

I love Masaru's for a fast Japanese style meal. Usually I go with a chicken rice bowl or a chicken salad, both satisfy my taste buds. When the weather starts cooling down, like today, I order a udon bowl. The noodles are tasty and and there's a lot to eat. For $6 you can't go wrong. read more

The girl who answered the phone was difficult to understand and became rude when I said "excuse me?" and asked her to repeat herself. We usually love the food here and am looking forward to eating it! Love their chicken salads and chicken and rice bowls. Great food! read more

Very disappointed. Posted hours say that Masaru's closes at 9 PM. Walk in at 8:30 PM and without even a greeting was told that the woks are off and anything requiring the wok to cook it was not available to order. Confirmed the time they closed was 9 and staff just stood there with a whatever attitude with a look of 'well what do you want me to do about it?' Horrible customer service and very disappointed at the lack of professionalism. Maybe staff should be docked time since they were technically already 'clocked out' read more

Ordered the teriyaki chicken combo plate but that is not what I received. What I got was 1/4 of a chicken bbq'd bone-in. I asked if I got the right food and was told this is how they make teriyaki chicken here. I of course asked if they had ever seen teriyaki chicken before, perhaps from maybe one of the dozen or so places here in visalia that also make it and I was told that all those other places must be just using processed chicken.... Thats why theres is chopped up and served with sauce. Heres a tip for the owners of Masaru's, if you are going to make a dish so far from the norm that it becomes unrecognizable from the real thing at least put up a picture menu so people know all the "special" ways YOU prepare your food so as not to create confusion and of course dissatisfaction. read more

Love this place. I always order their chicken salad because the dressing is delicious. I often order their teriyaki chicken bowl too. Chicken is moist and rice is well proportioned. Their drinks are served with crushed ice, which I prefer. read more

The food is what you would expect from a fast food Japanese restaurant. The employees need to work on their customer service skills and pay attention to their appearance. They look like they just rolled out of bed. The whole place needs a makeover. Slow/rude service + mediocre food... I will not be returning. read more

Fried calamari is over battered. It falls apart when you try to eat it. I only liked the spicy mayo. The calamari is not seasoned at all. The bowls are edible but too basic. It just a bunch of rice, shredded chicken, green onions, & teriyaki sauce. read more

Went here for the first time customer service is rude. The spicy salmon roll made me gag I threw it away not coming back.while I was there a customer even told the staff she was rude.. read more

The food at Masaru's is good. Unfortunately for me, the staff is very short & rude to their customers. This for me is a BIG negative... I have also placed orders over-the-phone, and have had to go back a number of times because my order was wrong. Now I go in and eat so I can make sure my order is correct. I have been so fed up with the customer service this place offers, and finally decided to write this review. If you like good customer service, don't go here. -Matt- read more

Always my go to spot for a quick rice bowl been going here for years close to my home and work makes it easy. Staff is very friendly. Restaurant is clean. read more

I have loved their rice bowl for the last 20 years! A staple local owned place in Visalia. My wife and I crave and get it just about once a week, it's crazy.. I like the beef an chicken combo bowl and the secret is their teriyaki sauce, it's my favorite and you can buy it in bulk at a really fair price. The quality of the rice and the marinated meat is also perfect, I have tried many unsuccessful times to duplicate its perfection. Their potstickers are also amazing. Besides that, we don't get anything else - the other stuff isn't even close to the same level as the chicken bowls in my opinion. If you are craving a rice/chicken bowl, then go here- it even tastes good when you are sick and nothing else sounds good. Our favorite part about the bowls are their utter simplicity - amazing work. Call ahead, usually takes a quick 10 minutes to make. Masaru's has been around for 25 years for a good reason- the rice bowls are truly addicting! read more

I like the spicy teriyaki chicken and rice bowl (with veggies), the tempura veg, the sesame chicken bowl. For sushi I like the California roll with a side of spicy mayo or the spicy shrimp roll is really good too. read more

So tried them again, for sure this time I am never coming back. For the owner you need to come to your restaurant and clean house, get people who want to work there and prepare food that you would like to eat yourself. This crap that your serving now is just that, CRAP. read more

I've ate here many times, usually get an half chicken, half beef bowl. It's usually pretty good, if you get it later in the day the meat doesn't seem as fresh. My biggest issue is that it's always dirty, the floor and the table tops always have food etc on them. Almost like they only clean at closing and just leave the mess all day. read more

Masaru's Restaurant - Japanese Near Me - Visalia, California

Ooops for this place. Spicy tuna was mostly rice with a bit of fishy smelling tuna sludge in the middle and a dark black hair on the first piece. Rice was gummy. Beef bowl was very salty. Shrimp tempura was fine. Service was fast, but a bit on the mean side. Overall it was an oops. read more

Myself and my children love the chicken bowls. Very quick service, only downside is I wouldn't order close to closing food seemed rushed. Other than that overall welcoming clean and good experience. read more

Customer service here is really bad. They act like you're an inconvenience. And when you order a shrimp rice bowl or shrimp soup you get 1 piece of shrimp. A little ridiculous. Sorry but I won't be spending my money here again. read more

My god where do they get these employees I pick up my food and asked for something they got it and just set it on the counter didn't say a word didn't put it in my bag just turned around and said to the other person I don't know what I want to eat tonight great employees our next generation read more

I visited this restaurant on 11/3/15 I have been here many other times. Their choice in employees has changed, in a bad way. This day it was Erica, working the cash register. She obviously hates working there. She silently took my money . I picked up my bag. I gave her the opportunity to say thank you, until I got to the door. I the asked why they do not say thank you...she responded with "thank you?" Management needs to take a hard look at who they are hiring. Their food is even going down hill. read more

Best teriyaki bowls in town! Ridiculously good! My daughter and I have been eating here atleast once a week for the last six months or so. The quality of the food is always consistent. Both of the girls that work the counter are always pleasant and professional, and always acknowledge my young daughter. I will continue to eat here weekly. read more

Good food terrible service! Girls have a terrible attitude. Always busy at lunch and it always seem to tick them off. Love the food but can't take the attitudes! read more

First time eating at this place and I won't be back. I ordered the teriyaki beef combination plate and my beef was inedible. It was so dry. It tasted like teriyaki beef jerky. While eating my boyfriend noticed that the girl working the front counter served one of the cooks a beer from the tap. This happened Friday, 06/10/16 at 8:10-8:15 p.m. If the owner is reading this, I would probably check your cameras. Also, the dining experience here is terrible because the whole time your eating all you can hear is the workers loudly talking in the back. Very rude and very unprofessional place. Food is terrible and I will not be coming back to this location. read more

I love the food here as long as it comes in a bowl. Anything else that comes outside of a bowl do not order!! Although the restaurant is in a new shopping center be warn they have cockroaches in the restaurant. We ate here for lunch and saw cockroaches climbing the wall next to us. Two of my coworkers now refuse to eat here. read more

Ordered the chicken salad which came with a generous amount of chicken, and the dressing was amazing!!! My friend had spicy chicken teriyaki bowl which she said had amazing flavor! Service was efficient and nice, but the AC must've been out cuz it was HOT! Would totally go again considering tho, just make sure you get your order to go! read more

I love the chicken bowl here as well as the chicken salad and cucumber salad. What I don't like is that every time I order a spicy chicken salad I'm given a regular teriyaki sauce. EVERY TIME. Not once or twice but every time I've gone in. I work in a restaurant and I know mistakes happen but really? Like 10 times? Not only that but once I called to tell them after I had picked up and to go order that they didn't give me a spicy teriyaki sauce and the girl asked "what do you what me to do about it?" Terrible girls that work there with terrible attitudes read more

Best teriyaki bowls; I will usually call in my order and pick up without a problem. They are very quick too. I do recommend based on my experience here. read more

Basic Asian "style" food. Mediocre teriyaki bowls, better Chinese chicken salad, if the lettuce isn't old. Live close, so its convenient.

I LOVE the spicy tuna roll & it's a great price... They basically give you two rolls for the price of one. I enjoy the teriyaki chicken bowl. read more

Love the food here but I recently ordered ahead and went to pick it up during my lunch hour while running errands. I came in and there was a very long line and I was told I had to wait even though I ordered ahead....something is wrong. I couldn't wait so I canceled my order. I wish they would ring up to go orders fist that way people will call in and their service will be faster. read more

Just came here for a chicken bowl & chicken salad. Hadn't been here in a while. First, the chicken bowl didn't have as much chicken as they usually do. Maybe because it wasn't "to go", they couldn't tell to fill it to the top without having to put a lid on it. Looked like someone had eaten some of it. Second, my chicken salad was so salty, it was hard to finish it. My husband said the chicken in his bowl was very salty too. Sad to say, this was probably our last visit here. Lay off the salt, Masaru's, it's not healthy for people. read more

Food is good.. haven't ever had a problem there. But the kitchen staff are horribly rude and yell and argue with the cashiers. Not all of them just one guy every time I go in he is yelling about having to do this or that. Or yesterday I came he was yelling at the front girl telling her she was retarded?!?! I don't know if he is the manager or what but they need to get rid of him!! I feel sorry for those girls read more

This place is gross there was a hair in the food!!! First and last time I will eat there!! Atleast I got my money back but the manager acted like a jerk. Like it is my fault they put a hair in the food. read more