I really, really hate that I have to be the first person to give this organization a 1 star, as I'm sure they really do wonderful work for the community, but...
My significant other and I have been looking to rescue a dog for quite some time, and due to personal reasons were looking for a specific breed that doesn't necessarily pop into most shelters that often. We were therefore very excited that on a Friday afternoon, a dog we were very interested popped onto their website.
Now their website is VERY clear about their adoption policy. Like most shelters, this is a first come, first serve facility, and it is written in all capitals on their website that that do NOT take holds over the phone for any animals.
We got up on Saturday morning, excitedly double checked their website, and noted that the dog we were interested in was still located on their website. We don't live in Baltimore or Maryland, and so we left early to make sure that we were there when the shelter opened, as we anticipated there might be some interest in this particular dog.
When we arrived, we were greeted by a very friendly employee, who again explained that once the dog holding area opened shortly, we were welcome to peruse the dogs to find the one we thought would be best for us and to grab a sheet of paper on the cage that we could give to the employees, so that we could meet the dog and potentially begin the adoption process.
So we did as we were told, we walked into the area where the dogs were kept, and found the cute dog that we were very excited to meet and hopefully adopt. I took the paper off the cage, as was instructed by the staff, but right as I pulled the sheet of paper off the door, a man came up to me and said "are you planning on adopting this dog?" I said, "yes, I believe this is the dog we are looking for." He stormed off as his wife tried to calm him down.
I returned to the lobby, anticipating we would go ahead and meet the dog and begin the process, but the gentleman was acting in a belligerent manner to several of the employees up front. He kept yelling, "we called ahead! We called ahead!" "We got here first!"
Another one of the employees up front said, "Oh yeah, he actually did call us to let us know he wanted the dog." I exasperatingly argued, "But your website explicitly says you cannot call ahead." The employees did not seem to care (or perhaps they're not aware?) of what their website actually says.
Once the employees indicated they were taking the side of the belligerent man, he grabbed the piece of paper identifying the dog from me, as the employees began to turn a cold shoulder to us.
At that point, we walked out, incredibly disappointed that we somehow had been turned away, despite following the rules given to us from their website, and also from the initial employee who greeted us.
To those interested in adopting from this organization, despite what their website says, you may want to actually call ahead to make sure they know you're coming to adopt a specific animal. If you're concerned about that, you may want to adopt from another organization. I'm sure there are some other great ones in the DC/Baltimore metro area.
To the organization, this situation was really handled extremely poorly. Your employees explicitly ignored your own guidelines, and caved to a potential adopter because he was throwing a fit in your lobby. If your employees were not aware of what your website says about calling ahead, please educate them on your written policies to avoid this unfortunate and deeply disappointing situation from arising in the future.
Otherwise for the sake of people who wish to adopt from your organization, please remove the wording from your website advising potential adopters that they cannot call ahead, and that it's first come, first serve, because sadly, in this situation, we followed all of the rules and got screwed. read more