Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

Great customer service from these gals.....fast response and definitely worth looking into for you…read morecar insurance needs !

I wanted a second opinion on my current coverage. Lena Wong appeared with high ratings, so I…read morecontacted her first and it was time well invested since I did not need to contact anyone else. I came away with the sense that she genuinely cares about her customers' success. Thank you for taking your time with my questions, your candidness and honesty. She exposed a gap in my coverage and increased my awareness when interpreting my coverages and offered direction. Thank you Lena (and, go Eagles!...Washington Eagles!...it is forever Wash!) -Matthew

My goal was to get car insurance in 24 hours for my new car. I shopped around, asked for quotes…read moreonline, over the phone, through email and created an excel spreadsheet with all 32 quotes from insurance companies and the possible permutations of insurance coverage (bodily injury, property, medical,etc). Of all the insurance companies I've spoken to and came in contact with, this company was the most honest, the most patient and didn't push me to purchase coverage I did not need. I shot the agent 4 or 5 emails with different levels of coverage and he was more than happy to run the numbers for me. But this is not to say that you should go into buying car insurance blindly without having done your own research. If you want a great deal and make this process less painful, do your research, understand the terms and what coverage you get, and ask the agent questions! You'll be more happy with your final decision =)

Very disappointing and unprofessional experience…read more We contacted this State Farm agency multiple times simply to coordinate a survey appointment with their insured. I was not asking for private information -- I simply wanted them to contact their insured themselves and provide our phone number so the insured could reach out to us directly to coordinate the appointment. Instead, representatives repeatedly hung up on us before we could finish speaking. On the final call, after politely asking, "Please let me finish," a male representative told me that I "smell really bad," and repeated the comment twice before ending the call. As someone with a foreign accent, I found this behavior extremely disrespectful and disturbing. I believe State Farm should not stand behind this kind of behavior or employ representatives who make comments that come across as discriminatory and racist. No one should be treated this way while trying to communicate professionally. I hope management takes this matter seriously.

I have home and auto insurance with Robert Fung and Kimberly since 2004, I recommend highly. I am…read moremore than satisfied with his services and professionalism.

After years of my HO-6 insurance going up despite my years of loyalty and no claims, I decided it…read morewas time for a change, and started looking for another insurance provider. I was referred to Robert Fong by a high school friend and I am so glad he did. I called Robert and told him the insurance coverage I was looking for. He went over the CC&Rs and the Master insurance coverage of my building and went over every aspect of the insurance State Farm would provide. He was very informative and provided excellent professional service. I know who to talk to with all my insurance questions now. I highly recommend Robert Fong as an agent and State Farm.

This review is long overdue…read more Matt has been my agent for the better part of my adult life, at least 7 or 8 years. Obviously, there are reasons to stay with someone for so long. Please allow me to elaborate. Customer service Matt strives to make a customer for life, not just for a transaction. When you call, he typically picks up and if he doesn't, you can bet to get a call back shortly. If your buying a car and don't want to get sold on gap insurance, he'll offer to have everything lined up so after your purchase the insurance is just a phone call away, even on the weekend. If you have questions, he answers. All sounds pretty simple right? However, to find that level of customer service these days is pretty rare, and once you found it you want to keep it. So much so that it is because of Matt that I am with Allstate. I realize that Allstate is great insurance, but its even greater to have an agent like Matt.

I have been trying to contact this office to add a vehicle I purchased and remove a vehicle I sold…read more I've called. I've emailed. No response. Unacceptable. I purchased my new car almost a week ago and I can't drive it if it is not on my policy! I am ready to leave Allstate all together. I have auto, home and life with them and have been a customer over 20 years. If I don't hear anything tomorrow I'm leaving and finding another insurance company. I'm livid!

The insurance team at Limitless are responsive, professional, and experts in the areas in which…read morethey cover. Eugene worked with me to find the best coverage/pricing for my business and home needs. In both cases, Eugene guided me every step of the way and shopped around to get the most competitive pricing for my needs. Limitless Insurance is a trustworthy company that I would come back to again and again and wouldn't hesitate to recommend them to anyone seeking insurance.

I have been a client with Limitless for about 12 months now. After going thru 4 agencies over a 2…read moreyear span, it is nice to finally find a company that cares about their clients and delivers value at the same time. Their hands on personalized approach and extensive experience really stood out as I got to know them. Thanks for taking care of us Gary and Eugene!

I have had Phil Grites as my car insurance agent for 36 years. He and his staff are so helpful…read moreand promptly replies to all my inquiries. We also get Life Insurance and Renter's Insurance through State Farm. A shout out to his staff Kati and Nancy that have helped us numerous times. Thank goodness most of the time it wasn't due to a claim. We just kept adding more vehicles as our children grew up. Want an honest and helpful insurance agent, I would recommend Phil Grites.

Phil has taken care of our family for over 20 years, there is no one I would trust more. His office…read moreis friendly and knowledgable, I never doubt that I am in good hands.

1. Gave me some outrageous quotes. 2. When I told him about…read moremy other quotes he told me they must not include such and such. He was wrong about that and he had not seen my other quotes. How did he make that assessment? Only an attempt to justify the ridiculous quote. 3. The worst part and why I'm writing this review is that now I'm getting a ton of spam from farmers insurance in the mail. I did not ask them to send me these letters. They are often the same exact letter sent 3 times wasting paper and filling my mailbox. Overall, my recommendation is to shop around and don't trust what they tell you.

My wife and I have been with Roger Heighton and his Farmers Insurance team for a couple years now…read more We met Roger after our previous Farmers Insurance agent retired and could not be more happy! Roger is very straight forward, honest and very helpful. We have entrusted him with all of our insurance policies knowing that he is always looking out for our best interests. He has an amazing staff (Melissa, Tom and Diane) that has helped us many times and they are all very professional, attentive and friendly! We highly recommend Roger and staff to anyone!

I have relied on Dion not only for my family's health insurance needs but have also referred…read moreseveral friends and relatives to her services without issue in the past. However, recently it has become increasingly difficult to receive a return call from her or her office. I nearly missed the deadline to change my Medicare plan because, according to Dion, she had been busy. While I understand that business demands can increase, I expressed to her that this explanation was not professional. If she was unavailable, I should have been informed by her or her staff so that I could have sought assistance elsewhere. Keeping clients waiting until the last minute--especially when I had only one day remaining to enroll--is unacceptable. I had left messages months in advance and made multiple attempts to follow up with both her and her office. I have also heard similar concerns from relatives I referred. Business growth is certainly positive, but it should not come at the expense of client service and communication.

I was upset at the delay involved and it turns out that is the fault of CIGNA, when I heard from…read moreDion we changed to another ins co., the process wasn't easy complicated by I had 2 choices which were offered and I clicked on the wrong one setting Dion into action again, poor gal really had to work on my application as well as last minute problems with other clients! she got things corrected and I'm insured. Happy now!

I'm starting a small business and was looking for a commercial insurance agent. Luckily, I found…read morePam at BLW Insurance Agency. First, Pam is wonderful to work with. She is patient, kind, knowledgeable, and thorough. I explained my business and what I was looking for. I even expressed interest to work with her and her firm because they are a local business. And, they are a great local business! Pam reviewed my request and began searching for a policy. Once she found a match she provided me with a written quotation, and then we spent 30+ minutes on the phone discussing my business, its needs, and the different aspects of the policy including general liability, E&O professional liability, and elements of cyber insurance. I was very pleased with Pam's professionalism and her helpful attitude. If you are looking for an insurance agent, you must work with Pam at BLW Insurance Agency.

Shopping for an insurance agent one can trust is always a difficult task. There are many agents…read moreout there who promise the moon but can't deliver the quality customer service when you need to make a claim. I'm happy to say that Ben Wong at BLW Insurance Agency is one agent that comes through on all counts. He is someone you can trust when you need help making a claim. The fact that BLW represents many different carriers means that Ben can find you the policy you need for your car, home, or business. They did that for me helping me save hundreds over my previous insurance carrier. No BS, Ben is just someone who listens to your needs and recommends the correct policy without having me pay extra for something I don't need. Life is just too complicated to worry about finding the right policy or agent for your needs. Ben Wong helps make buying any insurance policy a breeze. It's about as stressfree as I hoped. Certainly beats dealing with those huge single big name carriers that only care about themselves and not me. I currently have my home, auto, and commercial policies with BLW Insurance and I couldn't be more pleased.