Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

This review is long overdue…read more Matt has been my agent for the better part of my adult life, at least 7 or 8 years. Obviously, there are reasons to stay with someone for so long. Please allow me to elaborate. Customer service Matt strives to make a customer for life, not just for a transaction. When you call, he typically picks up and if he doesn't, you can bet to get a call back shortly. If your buying a car and don't want to get sold on gap insurance, he'll offer to have everything lined up so after your purchase the insurance is just a phone call away, even on the weekend. If you have questions, he answers. All sounds pretty simple right? However, to find that level of customer service these days is pretty rare, and once you found it you want to keep it. So much so that it is because of Matt that I am with Allstate. I realize that Allstate is great insurance, but its even greater to have an agent like Matt.

I have been trying to contact this office to add a vehicle I purchased and remove a vehicle I sold…read more I've called. I've emailed. No response. Unacceptable. I purchased my new car almost a week ago and I can't drive it if it is not on my policy! I am ready to leave Allstate all together. I have auto, home and life with them and have been a customer over 20 years. If I don't hear anything tomorrow I'm leaving and finding another insurance company. I'm livid!

I have home and auto insurance with Robert Fung and Kimberly since 2004, I recommend highly. I am…read moremore than satisfied with his services and professionalism.

After years of my HO-6 insurance going up despite my years of loyalty and no claims, I decided it…read morewas time for a change, and started looking for another insurance provider. I was referred to Robert Fong by a high school friend and I am so glad he did. I called Robert and told him the insurance coverage I was looking for. He went over the CC&Rs and the Master insurance coverage of my building and went over every aspect of the insurance State Farm would provide. He was very informative and provided excellent professional service. I know who to talk to with all my insurance questions now. I highly recommend Robert Fong as an agent and State Farm.

Great customer service from these gals.....fast response and definitely worth looking into for you…read morecar insurance needs !

I wanted a second opinion on my current coverage. Lena Wong appeared with high ratings, so I…read morecontacted her first and it was time well invested since I did not need to contact anyone else. I came away with the sense that she genuinely cares about her customers' success. Thank you for taking your time with my questions, your candidness and honesty. She exposed a gap in my coverage and increased my awareness when interpreting my coverages and offered direction. Thank you Lena (and, go Eagles!...Washington Eagles!...it is forever Wash!) -Matthew

My goal was to get car insurance in 24 hours for my new car. I shopped around, asked for quotes…read moreonline, over the phone, through email and created an excel spreadsheet with all 32 quotes from insurance companies and the possible permutations of insurance coverage (bodily injury, property, medical,etc). Of all the insurance companies I've spoken to and came in contact with, this company was the most honest, the most patient and didn't push me to purchase coverage I did not need. I shot the agent 4 or 5 emails with different levels of coverage and he was more than happy to run the numbers for me. But this is not to say that you should go into buying car insurance blindly without having done your own research. If you want a great deal and make this process less painful, do your research, understand the terms and what coverage you get, and ask the agent questions! You'll be more happy with your final decision =)

Very disappointing and unprofessional experience…read more We contacted this State Farm agency multiple times simply to coordinate a survey appointment with their insured. I was not asking for private information -- I simply wanted them to contact their insured themselves and provide our phone number so the insured could reach out to us directly to coordinate the appointment. Instead, representatives repeatedly hung up on us before we could finish speaking. On the final call, after politely asking, "Please let me finish," a male representative told me that I "smell really bad," and repeated the comment twice before ending the call. As someone with a foreign accent, I found this behavior extremely disrespectful and disturbing. I believe State Farm should not stand behind this kind of behavior or employ representatives who make comments that come across as discriminatory and racist. No one should be treated this way while trying to communicate professionally. I hope management takes this matter seriously.

We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan

My wife and i have been with Steve Parker and Parker Insurance team for a few months now. We met…read moreSteve after our previous Farmers agent retired snd could not be more happy ! Steve is very straight forward,honest and very helpful. We have entrusted him with all our insurance polices knowing that he is always looking out for our best interests. He has amazing staff,that helped us many times and they are all very professional, attentive, and friendly! We highly recommend Steve and staff to anyone !!

I recently purchased a new home, and required an Homeowners Policy. Steve Parker is amazing! I…read morereached out to Steve to request a quote and needed to bind coverage the same day due to the close of escrow and having an impound account. Steve's eye for detail and asking the right questions is "Pristine". Steve brought questions to the "table" that I did not think of asking. Steve is razor sharp smart and very professional. Thank you Steve for providing me with the right coverage and your expeditious efforts. Amazing! Steve also quoted me an auto policy which ended up saving me more money compared to AAA. Thank you Steve!

After four months I got my refund and of course Stephen forgot to signed the check I'm beginning to…read morethink this is intentional

Excellent service good take care best communication never ignored . Thanks for your service.read more

The insurance team at Limitless are responsive, professional, and experts in the areas in which…read morethey cover. Eugene worked with me to find the best coverage/pricing for my business and home needs. In both cases, Eugene guided me every step of the way and shopped around to get the most competitive pricing for my needs. Limitless Insurance is a trustworthy company that I would come back to again and again and wouldn't hesitate to recommend them to anyone seeking insurance.

I have been a client with Limitless for about 12 months now. After going thru 4 agencies over a 2…read moreyear span, it is nice to finally find a company that cares about their clients and delivers value at the same time. Their hands on personalized approach and extensive experience really stood out as I got to know them. Thanks for taking care of us Gary and Eugene!

Mary has once again helped most responsively and efficiently with some issues and questions arising…read morefrom the auto-renewal of Covered CA and information update. She immediately took care of all the requests and satisfactorily completed the case within a couple of hours. That was especially important because of the December 31st cutoff. And she is patient in taking questions and proficient in explaining things in easy to understand manner. She is an absolutely great professional.

I visited Mary Wong yesterday to enroll in Covered CA. She was courteous and helpful throughout the…read moreenrollment process. She carefully reviewed my documentation, guided me through the process, and filled out my forms meticulously. Mary was extremely professional, thorough,, and patient. I highly recommend her services to anyone enrolling in Covered CA. thorough,