1. Roger Heighton

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    Review Highlights - Roger Heighton

    “Roger is very straight forward, honest and very helpful.”

    Mentioned in 2 reviews

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    Allstate Insurance: Derek Prince

    Allstate Insurance: Derek Prince

    (3 reviews)

    I've loved Allstate for years, they have been great and easy to work with. However this last month…read morethe rate of my insurance for a 1984 vehicle jumped $1300 . I was not notified and only charged the auto payment which is when I noticed the error. After finally getting ahold of Donna at The Prince Family Allstate I was met with uncharacteristically sassy attitude and the command to do handle a policy change myself and let her know. She also said I was emailed the update ( I was not, and I had chose paperless) she tried to make me feel like it was my fault this happened. No accountability on their end as the insurance agent. That's not how it was supposed to go, she should have offered to correct the issue and contact me when it was resolved so I could handle the policy move to another state in my own. Citizens beware, if you tell The Price Family Allstate that they messed up, their response will be defensive and say it was on you.

    If I could give less than 1 star, I would! After Allstate bumped me off in 2020, Derek Prince…read moreoffered us homeowners insurance with another company, Pacific Specialty. Mind you, this is insurance on a home I inherited from my parents, who had Allstate through this agency for DECADES. In 2022, this insurance company requested some information regarding the title of the home on county records vs. the name on policy. Since home has always been in a trust, I provided all the documentation to prove this TWICE, to the employee at agency who was supposed to provide to Pacific Specialty. It appears that they did not forward the requested information,. or at least did not have my back and request anything further from me, as I received a letter that we were being dropped for non-compliance to the original request regarding the difference in names. I called and emailed Prince agency various times asking what happened with this. Thank You Derek Prince Agency as I no longer have insurance on the one thing my parents left me from their legacy. It is so difficult these days to get a new policy underwritten as so many insurance companies are leaving CA or no longer underwriting new policies. I am heartbroken over this and contemplating how I can file a complaint regarding this. Beware of the incompetent employees at this agency.

    Brandon Yim - State Farm Insurance Agent - We were honored to be recognized as the best insurance agency in the Bay Area!

    Brandon Yim - State Farm Insurance Agent

    (34 reviews)

    We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

    I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan

    Roger Heighton - homeinsurance - Updated October 2026

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