They guys are fantastic! They provided exceptional communication, very professional advice and…read morehelpful recommendations. We need to have the water filtration system replaced and they explained the process thoroughly.

I scheduled a service call for a boiler issue that was causing a loss of hot water. The tech came…read moreout, reset a button on the boiler, and left without identifying the underlying cause of the problem. The technician's only action was to reset a button on the boiler. No root cause was identified, no diagnosis was provided, and the exact same problem returned shortly after the tech left. I called back immediately and only receptionist would speak to me and said nothing could be done as it was the weekend and no management was available....UNACCEPTABLE. As a result, my household was left without hot water for the entire weekend! What is MOST frustrating is they charge a non-refundable diagnostic/scheduling fee and state that the purpose of the visit is to inspect, diagnose, and provide solutions. I expected a professional diagnosis and repair, not a temporary reset that failed almost immediately!

Looking for a great plumber? Look no further than Jim Addessi. He redid most (if not all) of the…read moreplumbing in my nearly 100-year-old house, and we have never, not once - not even a little bit - had any trouble with it. That's actually pretty amazing. When we gutted and renovated our house, Jim made sure everything worked properly. We installed three new bathrooms, along with all new appliances and Addessi did everything. We've had plenty of issues with our old house over the past four years, but the plumbing isn't one of them. Jim is extremely sweet and very friendly -he's a genuine Rhode Islander without a bit of pretense about him. He's down to earth, says what he means, does what he says he'll do, and does it perfectly and for a very reasonable price. He even labeled each and every pipe valve in our basement so we would know which part of the house it runs to should anything burst or go awry - that's serious attention to detail!

Excellent service and good advice. Would use in the future. I appreciate this company.read more

We've worked with T Gomes with our Hvac units in the Providence area a few times, and everytime…read morethey were up front, honest, and easy to work with.

Fast, efficient and reasonably priced! They answered the phone and scheduled service same day…read more Professional and knowledgeable. Highly recommend.

I'll start with the good:…read more 1. Techs are always friendly and courteous 2. Customer service phone service is always great 3. They generally do an okay job with the maintenance Now for the not-so-great... 1. They will absolutely fleece you on anything your purchase. Their flat rates are roughly 1.5-2.5x higher than most other competitors, and if you compare quotes with smaller, local companies, it can be on the higher end of 2.5x or more expensive. For example, I received a quote for a tanked water heater for $5900 and $8900 for a tankless. I shopped quotes and found the average for tankless was ~$3000 and tankless was ~$4500. I confronted them on the asinine price, and they bumped it down to $4500 and $8300, respectively. The same goes for a fix for the furnace. I was quoted ~$1000 for a part that was under warranty (and not the actual fix). I shopped around and found that the proposed fix averaged $300-750, but the actual fix was ~$100. 2. There are no itemized breakdowns of parts, labor, or items that you are quoted for or purchasing. 3. They are sales-first. They'll get you and you'll think you won't have another option. Their techs or service managers will attempt to upsell you on repairs you may or may not need 4. I'd say there's about a 50% chance that they'll cancel or reschedule your maintenance visit that you scheduled, and you won't find out until you hit your scheduled maintenance window for service 5. I found that they didn't perform combustion tests on my furnace or vacuum out any of the hoses/condenser ports. I only knew after I had someone come compare quotes on the suggested repair 6. I found that their suggested repair wasn't actually what the issue was, and that the actual fix was much cheaper than what they wanted to do I wouldn't recommend their actual job services and would highly recommend shopping around. Their prices are far from transparent and they have no qualms about fleecing their customers. Their maintenance package ($50/month) is okay, but I found other maintenance packages for $20-$30/month. You can search reddit or other forums for what people have to say, but my experience seems to harmonize with what others have said. Other companies and contractors also seem to cringe when you mention their name, which is generally not a great feeling.

Shameful Leadership, Broken Promises, and Absolutely Zero Accountability…read more My experience with GEM Plumbing & Heating was hands down the most disgraceful and unprofessional hiring experience of my career. After multiple interviews with executive leadership, including company president Jeff Gemma, I was explicitly told the Sales Manager position was mine. The only remaining step, according to them, was finalizing my compensation and sending the offer letter. GEM knew I was turning down other job offers because I trusted their word. They knew exactly what was at stake. For three weeks, I was strung along with repeated assurances, missed deadlines, and excuses. Then, after allowing me to pass up other career opportunities, they casually informed me the management position was no longer available and offered me a sales representative role instead. The sheer lack of accountability is astonishing. I have a wife and a one-year-old daughter. GEM's leadership knew I was making decisions that directly affected my family's financial future, yet apparently had no problem allowing me to continue believing their promises. What may have been a minor inconvenience to GEM created real financial uncertainty for my family. This wasn't simply a hiring decision that didn't work out. It was an appalling display of how poorly executive leadership can treat someone who places trust in their word. For a company of GEM's size, the complete lack of professionalism, transparency, and basic human decency I experienced is embarrassing. If this is how the president and executive leadership handle their commitments, I would seriously question placing my career in their hands. To anyone considering employment with GEM: Their word meant absolutely nothing in my experience. Get everything in writing, and don't sacrifice another opportunity based on their promises. GEM didn't just lose a candidate. They destroyed my trust in their leadership and left my family dealing with the consequences. One star is generous. An absolute embarrassment of a hiring process.

My husband found a large puddle of water in our basement. We could see the water dripping from the…read morefloor above and traced it to our master bath. Put a large pail under the dripping water and started making calls to plumbers. Some of the plumbers he called weren't available and some just didn't return his call. Very frustrating. Then there was Jeff. He called back soon after my husband left the message, which was on a SUNDAY. He normally doesn't work on Sunday, but understood our concerns with a leak. He asked a series of questions about the leak and said he could be there on Tuesday morning. He showed up on time, diagnosed and fixed the problem within an hour. Cleaned up the small mess, paid him and he was on his way. We were stunned that it was that simple! Jeff is a solid guy who is personable, straight forward with you on what needs to be done to resolve the problem and able to quickly provide an estimate that is very close to the actual cost of the job. His pricing is reasonable and he clearly explains the problem and what needs to be done to fix it. We liked him so much we just had him come back a week later to remove 3 old toilets and install 3 new ones. He was on time, thorough and fast. Our home was spotless after he was finished. He's a caring, hard working professional and we'll keep calling him for further work. We just recommended him to some friends and a family member. Give him a try. You'll be pleasantly surprised. Great tradesman!

Asked him to fix a problem w/my furnace. He replaced a part and charged over $1000. The problem…read morepersisted and he did nothing about it. Would never let this man inside my house again. Doesn't know what he is doing and refuses to admit to that, and btw when i looked up the cost of the part he replaced it was a mere $200. He really overcharged me.

I had been looking for an honest, reasonably priced HVAC guy since last year as I wanted to replace…read moremy very old HVAC system. I know what this job should cost having had it done at another house I own but the quotes I was receiving were pretty outrageous to be honest, so I kind of gave up looking for a while. Posted the project again on Yelp in the spring and M Heller replied asking for a discussion. After we talked I received a very reasonable quote - much more in line with what I expected. I did my due diligence in terms of exploring the company's background and was completely satisfied. Long story short, if you need plumbing or HVAC work do not hesitate reach out to M (Matt) Heller. He took out an antiquated system and installed a state of the art replacement and it's working great. Anything I requested he acknowledged and accommodated without debate or up charge - he honored the original quote. If you ever need plumbing or HVAC system work, do not hesitate to call on M Heller. You won't be disappointed. His operation is great and he will be doing all my plumbing and HVAC work from here on out.

Matt was super responsive and informative. He was at my house within 24 hrs during the heat wave of…read moreJune

Excellent service, very friendly and knowledgeable. I would use them again. Very affordable.read more

This service was able to come out within a couple days even though they said they had a back up for…read moretwo weeks because my heat was not working. The service person who came was very professional and informative. It did cost about $90 just to get the system looked at which I was not expecting at the time. The total ended up being larger than I had expected, but I was willing to pay it because I needed my heat turned on immediately. I would suggest them if you need someone quickly, but it might cost you a little bit more.

Always does great work for me. Thank you Tom!…read more He installed a new bathroom for me. Made sure everything was going to work right in a weird little space. Thank you!

After several calls and several so called reason why our furnace was not working correctly Tom…read moredecided to tell us to hire someone else... Working on reversing payment on the check he quickly cashed after he supposedly "fixed" the problem after the first call... If you like to have someone give you the run around and cold nights in New England, Tom is your guy... If you prefer someone who knows what they're doing, call someone else...

I used CJ's once on a smaller repair (replacing garbage disposal) and was pleased enough with their…read morework to hire them for a much larger job (replacing lots of pipes). I cannot offer enough praise about the quality of their work. If you have any plumbing problem, call CJ's--you will not be disappointed. CJ's offered a quote and stuck to it--they said the job would take two days and that's what it took. You don't want surprises in contracting, and we had none. CJ's will also go above and beyond. As we had water damage from our plumbing failure, we had to replace floorboards. CJ's took care of it and we did not have to hire another contractor/carpenter. Our bathroom floor and walls were disgusting due to damage from the aforementioned water failure, and CJ's cleaned those as well. CJ's plumbers were also friendly, professional, and confident. They were willing to work around our schedule and agreed to come while we took a brief, two-day vacation. We came home and couldn't be happier. Please use them!

CJ Plumbing was highly recommended. Honest plumbing contractor…read moreThe city is upgrading the street lead pipes. With this upgrade, the homeowner is responsible for resident upgrades. Main service upgrades (check valves) and exterior (back flow hose bibs). James was assigned. He was very professional and ensure the install was code compliance. He reviewed the operation and thoroughly clean up the areas. Photo's confirm his expertise and pride in the project.

Castillo & Daughters Affordable Heating and Cooling Repairs did an amazing job servicing my A/C…read more From start to finish, they were professional, knowledgeable, and genuinely committed to making sure everything met my expectations. You can tell right away that this is a company that takes pride in their work and treats customers with honesty and respect. The service was thorough, the communication was clear, and the pricing was more than fair -- especially for the quality of work they deliver. It's rare to find a company that's both skilled and personable, but they truly are. My A/C is running perfectly now, and I couldn't be happier with the experience. Highly recommend Castillo & Daughters to anyone looking for reliable, affordable, and trustworthy HVAC service.

Very pleased with this company. Bought a new home that had been neglected and Jonathan "fixed"…read moreeverything that was wrong with the heating and AC units. Thank you for the great service!