They guys are fantastic! They provided exceptional communication, very professional advice and…read morehelpful recommendations. We need to have the water filtration system replaced and they explained the process thoroughly.

I scheduled a service call for a boiler issue that was causing a loss of hot water. The tech came…read moreout, reset a button on the boiler, and left without identifying the underlying cause of the problem. The technician's only action was to reset a button on the boiler. No root cause was identified, no diagnosis was provided, and the exact same problem returned shortly after the tech left. I called back immediately and only receptionist would speak to me and said nothing could be done as it was the weekend and no management was available....UNACCEPTABLE. As a result, my household was left without hot water for the entire weekend! What is MOST frustrating is they charge a non-refundable diagnostic/scheduling fee and state that the purpose of the visit is to inspect, diagnose, and provide solutions. I expected a professional diagnosis and repair, not a temporary reset that failed almost immediately!

Looking for a great plumber? Look no further than Jim Addessi. He redid most (if not all) of the…read moreplumbing in my nearly 100-year-old house, and we have never, not once - not even a little bit - had any trouble with it. That's actually pretty amazing. When we gutted and renovated our house, Jim made sure everything worked properly. We installed three new bathrooms, along with all new appliances and Addessi did everything. We've had plenty of issues with our old house over the past four years, but the plumbing isn't one of them. Jim is extremely sweet and very friendly -he's a genuine Rhode Islander without a bit of pretense about him. He's down to earth, says what he means, does what he says he'll do, and does it perfectly and for a very reasonable price. He even labeled each and every pipe valve in our basement so we would know which part of the house it runs to should anything burst or go awry - that's serious attention to detail!

Excellent service and good advice. Would use in the future. I appreciate this company.read more

We've worked with T Gomes with our Hvac units in the Providence area a few times, and everytime…read morethey were up front, honest, and easy to work with.

Fast, efficient and reasonably priced! They answered the phone and scheduled service same day…read more Professional and knowledgeable. Highly recommend.

I'll start with the good:…read more 1. Techs are always friendly and courteous 2. Customer service phone service is always great 3. They generally do an okay job with the maintenance Now for the not-so-great... 1. They will absolutely fleece you on anything your purchase. Their flat rates are roughly 1.5-2.5x higher than most other competitors, and if you compare quotes with smaller, local companies, it can be on the higher end of 2.5x or more expensive. For example, I received a quote for a tanked water heater for $5900 and $8900 for a tankless. I shopped quotes and found the average for tankless was ~$3000 and tankless was ~$4500. I confronted them on the asinine price, and they bumped it down to $4500 and $8300, respectively. The same goes for a fix for the furnace. I was quoted ~$1000 for a part that was under warranty (and not the actual fix). I shopped around and found that the proposed fix averaged $300-750, but the actual fix was ~$100. 2. There are no itemized breakdowns of parts, labor, or items that you are quoted for or purchasing. 3. They are sales-first. They'll get you and you'll think you won't have another option. Their techs or service managers will attempt to upsell you on repairs you may or may not need 4. I'd say there's about a 50% chance that they'll cancel or reschedule your maintenance visit that you scheduled, and you won't find out until you hit your scheduled maintenance window for service 5. I found that they didn't perform combustion tests on my furnace or vacuum out any of the hoses/condenser ports. I only knew after I had someone come compare quotes on the suggested repair 6. I found that their suggested repair wasn't actually what the issue was, and that the actual fix was much cheaper than what they wanted to do I wouldn't recommend their actual job services and would highly recommend shopping around. Their prices are far from transparent and they have no qualms about fleecing their customers. Their maintenance package ($50/month) is okay, but I found other maintenance packages for $20-$30/month. You can search reddit or other forums for what people have to say, but my experience seems to harmonize with what others have said. Other companies and contractors also seem to cringe when you mention their name, which is generally not a great feeling.

UPDATE: After months of trouble with our previous oil company, GEM initially felt like a huge step…read moreup. Harrison came out expecting to be working on a gas system despite us telling the dispatcher we have an oil system. He and made a real effort to help us. But we were expecting him to give a quote and instead handled most of the major issues the same day. Or so we thought... His initial repair ultimately took three more separate visits to get right. The issues we ran into after the first visit could have been avoided if the initial work had been completed correctly, but I appreciate that GEM honored their warranty and kept coming back without charging us extra. The final technician, Steven, was the one who fully resolved everything. He corrected the earlier mistakes, updated the piping, bled the system properly, and fixed problems that had been building for years, even parts that weren't effected by the initial repair were replaced to ensure efficiency and to avoid further damage to the system. Our heat now works better than it ever has, and Steven genuinely deserves five stars. Because of the multiple visits and avoidable setbacks, I can't give the company a full five stars, but I'm grateful for the Steven seeing it through!

My husband found a large puddle of water in our basement. We could see the water dripping from the…read morefloor above and traced it to our master bath. Put a large pail under the dripping water and started making calls to plumbers. Some of the plumbers he called weren't available and some just didn't return his call. Very frustrating. Then there was Jeff. He called back soon after my husband left the message, which was on a SUNDAY. He normally doesn't work on Sunday, but understood our concerns with a leak. He asked a series of questions about the leak and said he could be there on Tuesday morning. He showed up on time, diagnosed and fixed the problem within an hour. Cleaned up the small mess, paid him and he was on his way. We were stunned that it was that simple! Jeff is a solid guy who is personable, straight forward with you on what needs to be done to resolve the problem and able to quickly provide an estimate that is very close to the actual cost of the job. His pricing is reasonable and he clearly explains the problem and what needs to be done to fix it. We liked him so much we just had him come back a week later to remove 3 old toilets and install 3 new ones. He was on time, thorough and fast. Our home was spotless after he was finished. He's a caring, hard working professional and we'll keep calling him for further work. We just recommended him to some friends and a family member. Give him a try. You'll be pleasantly surprised. Great tradesman!

Asked him to fix a problem w/my furnace. He replaced a part and charged over $1000. The problem…read morepersisted and he did nothing about it. Would never let this man inside my house again. Doesn't know what he is doing and refuses to admit to that, and btw when i looked up the cost of the part he replaced it was a mere $200. He really overcharged me.

I had been looking for an honest, reasonably priced HVAC guy since last year as I wanted to replace…read moremy very old HVAC system. I know what this job should cost having had it done at another house I own but the quotes I was receiving were pretty outrageous to be honest, so I kind of gave up looking for a while. Posted the project again on Yelp in the spring and M Heller replied asking for a discussion. After we talked I received a very reasonable quote - much more in line with what I expected. I did my due diligence in terms of exploring the company's background and was completely satisfied. Long story short, if you need plumbing or HVAC work do not hesitate reach out to M (Matt) Heller. He took out an antiquated system and installed a state of the art replacement and it's working great. Anything I requested he acknowledged and accommodated without debate or up charge - he honored the original quote. If you ever need plumbing or HVAC system work, do not hesitate to call on M Heller. You won't be disappointed. His operation is great and he will be doing all my plumbing and HVAC work from here on out.

Matt was super responsive and informative. He was at my house within 24 hrs during the heat wave of…read moreJune

Excellent service, very friendly and knowledgeable. I would use them again. Very affordable.read more

This service was able to come out within a couple days even though they said they had a back up for…read moretwo weeks because my heat was not working. The service person who came was very professional and informative. It did cost about $90 just to get the system looked at which I was not expecting at the time. The total ended up being larger than I had expected, but I was willing to pay it because I needed my heat turned on immediately. I would suggest them if you need someone quickly, but it might cost you a little bit more.

Always does great work for me. Thank you Tom!…read more He installed a new bathroom for me. Made sure everything was going to work right in a weird little space. Thank you!

After several calls and several so called reason why our furnace was not working correctly Tom…read moredecided to tell us to hire someone else... Working on reversing payment on the check he quickly cashed after he supposedly "fixed" the problem after the first call... If you like to have someone give you the run around and cold nights in New England, Tom is your guy... If you prefer someone who knows what they're doing, call someone else...

CJ Plumbing was highly recommended. Honest plumbing contractor…read moreThe city is upgrading the street lead pipes. With this upgrade, the homeowner is responsible for resident upgrades. Main service upgrades (check valves) and exterior (back flow hose bibs). James was assigned. He was very professional and ensure the install was code compliance. He reviewed the operation and thoroughly clean up the areas. Photo's confirm his expertise and pride in the project.

Excellent service!! Highly recommend. They removed our oil tank and old boiler and installed a new…read moregas boiler and a tankless water heater. Very friendly and professional, on time and great people to work with. They informed us every step of the way about their work. We are very happy!!!

Castillo & Daughters Affordable Heating and Cooling Repairs did an amazing job servicing my A/C…read more From start to finish, they were professional, knowledgeable, and genuinely committed to making sure everything met my expectations. You can tell right away that this is a company that takes pride in their work and treats customers with honesty and respect. The service was thorough, the communication was clear, and the pricing was more than fair -- especially for the quality of work they deliver. It's rare to find a company that's both skilled and personable, but they truly are. My A/C is running perfectly now, and I couldn't be happier with the experience. Highly recommend Castillo & Daughters to anyone looking for reliable, affordable, and trustworthy HVAC service.

Very pleased with this company. Bought a new home that had been neglected and Jonathan "fixed"…read moreeverything that was wrong with the heating and AC units. Thank you for the great service!