I'll start with the good:…read more 1. Techs are always friendly and courteous 2. Customer service phone service is always great 3. They generally do an okay job with the maintenance Now for the not-so-great... 1. They will absolutely fleece you on anything your purchase. Their flat rates are roughly 1.5-2.5x higher than most other competitors, and if you compare quotes with smaller, local companies, it can be on the higher end of 2.5x or more expensive. For example, I received a quote for a tanked water heater for $5900 and $8900 for a tankless. I shopped quotes and found the average for tankless was ~$3000 and tankless was ~$4500. I confronted them on the asinine price, and they bumped it down to $4500 and $8300, respectively. The same goes for a fix for the furnace. I was quoted ~$1000 for a part that was under warranty (and not the actual fix). I shopped around and found that the proposed fix averaged $300-750, but the actual fix was ~$100. 2. There are no itemized breakdowns of parts, labor, or items that you are quoted for or purchasing. 3. They are sales-first. They'll get you and you'll think you won't have another option. Their techs or service managers will attempt to upsell you on repairs you may or may not need 4. I'd say there's about a 50% chance that they'll cancel or reschedule your maintenance visit that you scheduled, and you won't find out until you hit your scheduled maintenance window for service 5. I found that they didn't perform combustion tests on my furnace or vacuum out any of the hoses/condenser ports. I only knew after I had someone come compare quotes on the suggested repair 6. I found that their suggested repair wasn't actually what the issue was, and that the actual fix was much cheaper than what they wanted to do I wouldn't recommend their actual job services and would highly recommend shopping around. Their prices are far from transparent and they have no qualms about fleecing their customers. Their maintenance package ($50/month) is okay, but I found other maintenance packages for $20-$30/month. You can search reddit or other forums for what people have to say, but my experience seems to harmonize with what others have said. Other companies and contractors also seem to cringe when you mention their name, which is generally not a great feeling.

Furnace service was needed, GEM is the incumbent , I'm new homeowner at the property. GEM Service…read moreteam gave me a long story about age of the heating system (the home inspection was very good) and a proposal for $2000 in repair and service. Charged me $149 for the visit. I got A&B Heating & Cooling for a second opinion. Adam Bick is excellent , he made an adjustment that got the system running in 5 minutes. He checked for CO2 and recommended the correct filter replacement. And all for less than I paid GEM for the visit that solved nothing and tried to get me to do an unnecessary $2000 project.

They guys are fantastic! They provided exceptional communication, very professional advice and…read morehelpful recommendations. We need to have the water filtration system replaced and they explained the process thoroughly.

I scheduled a service call for a boiler issue that was causing a loss of hot water. The tech came…read moreout, reset a button on the boiler, and left without identifying the underlying cause of the problem. The technician's only action was to reset a button on the boiler. No root cause was identified, no diagnosis was provided, and the exact same problem returned shortly after the tech left. I called back immediately and only receptionist would speak to me and said nothing could be done as it was the weekend and no management was available....UNACCEPTABLE. As a result, my household was left without hot water for the entire weekend! What is MOST frustrating is they charge a non-refundable diagnostic/scheduling fee and state that the purpose of the visit is to inspect, diagnose, and provide solutions. I expected a professional diagnosis and repair, not a temporary reset that failed almost immediately!

Excellent service and good advice. Would use in the future. I appreciate this company.read more

Great value and well done, thank you so much Jim! Highly recommended and expertise plumber.read more

I highly recommend Cortes Plumbing. Victor Cortes did excellent work at our house…read more We renovated a bathroom plus he did a few other projects for us. The work was done quickly and efficiently. He offered excellent advise and he's a super nice guy to boot!!

From the owner: Cortes Plumbing has been in business for over 18 years. No job ever too small. We provide free…read moreestimates. Plumbing repairs and hot water tanks.

CJ Plumbing was highly recommended. Honest plumbing contractor…read moreThe city is upgrading the street lead pipes. With this upgrade, the homeowner is responsible for resident upgrades. Main service upgrades (check valves) and exterior (back flow hose bibs). James was assigned. He was very professional and ensure the install was code compliance. He reviewed the operation and thoroughly clean up the areas. Photo's confirm his expertise and pride in the project.

Excellent service!! Highly recommend. They removed our oil tank and old boiler and installed a new…read moregas boiler and a tankless water heater. Very friendly and professional, on time and great people to work with. They informed us every step of the way about their work. We are very happy!!!

I just called this company because I had water leaking in various places throughout my house, which…read morewas very stressful. He came over and stopped the water from leaking. He was very helpful in explaining what caused the leak and next steps we should take in fixing the bigger problem. Not a company trying to make a quick buck. He guided us in the right direction. Very trust worthy man. I would defiantly call this company again.

I call Bob Martel Plumbing after finding him online. After a brief conversation he advised me on…read morehow to remedy the problem myself, when he easy could have came out and charged me. I give this guy 5 stars for honesty!!

Prompt, courteous, thorough and reasonable, you can't ask for more! I'd hire him for anything.read more

Had a home warranty service that Derrion choose to answer the repair request. Very happy he did…read more Young man but very respectful in appearance, language & business presentation. He is taking trying to build his own business very seriously. The original appointment was made about 5 days out so he could order parts necessary. (He came prepared on 1st visit)! Morning of visit, I texted Derrion to try to get a closer time based on his schedule for the day. He did give me a 2 hr window so I could go & do other errands. He called me about an hour prior to his earliest estimated arrival & said he was running early, if I wanted he could be here in 20 minutes. He arrived, took care of anything that needed to be moved, fixed each unit quickly..put thing back where they were & on his way..easy peasy..no troubles here.

Always does great work for me. Thank you Tom!…read more He installed a new bathroom for me. Made sure everything was going to work right in a weird little space. Thank you!

After several calls and several so called reason why our furnace was not working correctly Tom…read moredecided to tell us to hire someone else... Working on reversing payment on the check he quickly cashed after he supposedly "fixed" the problem after the first call... If you like to have someone give you the run around and cold nights in New England, Tom is your guy... If you prefer someone who knows what they're doing, call someone else...

All of our experiences with this business have been very positive. They respond promptly, treat…read moreyour issue with urgency, and show consideration. Both times we called on this company, DrainPro pinpointed the problem and resolved it efficiently, offering high quality work and very fair pricing. If we have another problem, we'd be happy to work with them again.

Joe and his crew are AMAZING! We purchased a new house in Providence and IMMEDIATELY discovered…read morethat everything we flushed, showered, etc. was being backed up into our brand new finished basement. We discovered this on a Sunday evening. Joe became our plumber that night because he made himself available to come out the following morning. And he arrived on time. What he found was a catastrophe that involved a crew to rip out a whole section of sidewalk in front of our house to clear the several feet of city tree branch that had grown into our pipes. He got the right people in to do that job, was onsite to oversee it throughout, and he fixed a few other plumbing hiccups during the interim and even offered to install the new toilet seats we had sitting in their boxes while his excavation guys were doing their thing. He's a really helpful, friendly, and dedicated person who seems committed to making his customers' homes "right". He also put us onto the most fantastic crew to mitigate our basement disaster. After how happy we were with those guys (who were in our home to fix our basement properly for five weeks), I will take recommendations from Joe for anything we need. In fact, we are already working with an electrician he recommended to sort some crazy-wired switches out and move a junction box (not a small job). I recommend Joe and his crew with a 5/5, no question. These guys are great.

I had a recent satisfactory house call for my heating system. So far, I am very pleased with both…read morethe service and price. If I experience any issues in the future, I will report accordingly.

These guys are great. We had a nasty tub leak and they responded quickly, found the issue and was…read moreable to solve the problem. They were professional, responsive, experienced and reasonable. When we had a furnace issue we didn't hesitate to call them again.