UPDATE: After months of trouble with our previous oil company, GEM initially felt like a huge step…read moreup. Harrison came out expecting to be working on a gas system despite us telling the dispatcher we have an oil system. He and made a real effort to help us. But we were expecting him to give a quote and instead handled most of the major issues the same day. Or so we thought... His initial repair ultimately took three more separate visits to get right. The issues we ran into after the first visit could have been avoided if the initial work had been completed correctly, but I appreciate that GEM honored their warranty and kept coming back without charging us extra. The final technician, Steven, was the one who fully resolved everything. He corrected the earlier mistakes, updated the piping, bled the system properly, and fixed problems that had been building for years, even parts that weren't effected by the initial repair were replaced to ensure efficiency and to avoid further damage to the system. Our heat now works better than it ever has, and Steven genuinely deserves five stars. Because of the multiple visits and avoidable setbacks, I can't give the company a full five stars, but I'm grateful for the Steven seeing it through!

EXTORTION! AVOID AT ALL COSTS! I had a refrigerant leak in…read moremy whole house heat pump system. Gem came and refilled the coolant and charged over $800. They also added UV dye to find the leak, and said they should come back in a few months to track down the leak. All the coolant they added was gone (and the heat was not working again) in less than two days. Gem came out again and identified the leak in the curve of a copper pipe. They quoted almost $10,000 (!!!) to replace the line and refill the coolant. Another company came and did it for $1,800. Half of the price they quoted (almost $5k) was for the cost of the coolant, which shows that they put a MASSIVE mark-up on it. This made me realized that they had probably overcharged us for that $800 coolant refill -- which did not fix the problem anyway -- so I wanted to file a complaint and get my money back. But I couldn't because (get this!) THEY DON'T HAVE AN EMAIL ADDRESS. You can only call them. What kind of reputable company doesn't have an email address? I think that tells you everything you need to know about them.

I couldn't be happier with every aspect of Martel's team and services. After another company quoted…read morean astronomical amount to replace our boiler, Kyle from Martel came by to give an honest and fair quote. Not only was it MUCH less, but he also gave us options so we could find the best setup for our needs. A few weeks later and our new boiler is installed and working perfectly. The crew was quick and friendly, and made sure to show me how everything worked. Even better, everyone involved from Kyle to those in the office to the crew was readily available, friendly, and easy to talk to. Long story short: Martel is great and I strongly recommend them.

The plumbers were very polite and on time. The woman in the office was impossible to deal with…read more She hung up on me several times while I was trying to pay my bill. It was crazy

Excellent service and good advice. Would use in the future. I appreciate this company.read more

Quick to respond and very helpful and informative; explains everything and prides himself on…read morequality parts and workmanship. Highly recommended and will be using for all future plumbing needs.

I highly recommend Cortes Plumbing. Victor Cortes did excellent work at our house…read more We renovated a bathroom plus he did a few other projects for us. The work was done quickly and efficiently. He offered excellent advise and he's a super nice guy to boot!!

From the owner: Cortes Plumbing has been in business for over 18 years. No job ever too small. We provide free…read moreestimates. Plumbing repairs and hot water tanks.

CJ Plumbing was highly recommended. Honest plumbing contractor…read moreThe city is upgrading the street lead pipes. With this upgrade, the homeowner is responsible for resident upgrades. Main service upgrades (check valves) and exterior (back flow hose bibs). James was assigned. He was very professional and ensure the install was code compliance. He reviewed the operation and thoroughly clean up the areas. Photo's confirm his expertise and pride in the project.

Excellent service!! Highly recommend. They removed our oil tank and old boiler and installed a new…read moregas boiler and a tankless water heater. Very friendly and professional, on time and great people to work with. They informed us every step of the way about their work. We are very happy!!!

I just called this company because I had water leaking in various places throughout my house, which…read morewas very stressful. He came over and stopped the water from leaking. He was very helpful in explaining what caused the leak and next steps we should take in fixing the bigger problem. Not a company trying to make a quick buck. He guided us in the right direction. Very trust worthy man. I would defiantly call this company again.

I call Bob Martel Plumbing after finding him online. After a brief conversation he advised me on…read morehow to remedy the problem myself, when he easy could have came out and charged me. I give this guy 5 stars for honesty!!

Prompt, courteous, thorough and reasonable, you can't ask for more! I'd hire him for anything.read more

Had a home warranty service that Derrion choose to answer the repair request. Very happy he did…read more Young man but very respectful in appearance, language & business presentation. He is taking trying to build his own business very seriously. The original appointment was made about 5 days out so he could order parts necessary. (He came prepared on 1st visit)! Morning of visit, I texted Derrion to try to get a closer time based on his schedule for the day. He did give me a 2 hr window so I could go & do other errands. He called me about an hour prior to his earliest estimated arrival & said he was running early, if I wanted he could be here in 20 minutes. He arrived, took care of anything that needed to be moved, fixed each unit quickly..put thing back where they were & on his way..easy peasy..no troubles here.

Always does great work for me. Thank you Tom!…read more He installed a new bathroom for me. Made sure everything was going to work right in a weird little space. Thank you!

After several calls and several so called reason why our furnace was not working correctly Tom…read moredecided to tell us to hire someone else... Working on reversing payment on the check he quickly cashed after he supposedly "fixed" the problem after the first call... If you like to have someone give you the run around and cold nights in New England, Tom is your guy... If you prefer someone who knows what they're doing, call someone else...

All of our experiences with this business have been very positive. They respond promptly, treat…read moreyour issue with urgency, and show consideration. Both times we called on this company, DrainPro pinpointed the problem and resolved it efficiently, offering high quality work and very fair pricing. If we have another problem, we'd be happy to work with them again.

Joe and his crew are AMAZING! We purchased a new house in Providence and IMMEDIATELY discovered…read morethat everything we flushed, showered, etc. was being backed up into our brand new finished basement. We discovered this on a Sunday evening. Joe became our plumber that night because he made himself available to come out the following morning. And he arrived on time. What he found was a catastrophe that involved a crew to rip out a whole section of sidewalk in front of our house to clear the several feet of city tree branch that had grown into our pipes. He got the right people in to do that job, was onsite to oversee it throughout, and he fixed a few other plumbing hiccups during the interim and even offered to install the new toilet seats we had sitting in their boxes while his excavation guys were doing their thing. He's a really helpful, friendly, and dedicated person who seems committed to making his customers' homes "right". He also put us onto the most fantastic crew to mitigate our basement disaster. After how happy we were with those guys (who were in our home to fix our basement properly for five weeks), I will take recommendations from Joe for anything we need. In fact, we are already working with an electrician he recommended to sort some crazy-wired switches out and move a junction box (not a small job). I recommend Joe and his crew with a 5/5, no question. These guys are great.

I had a recent satisfactory house call for my heating system. So far, I am very pleased with both…read morethe service and price. If I experience any issues in the future, I will report accordingly.

These guys are great. We had a nasty tub leak and they responded quickly, found the issue and was…read moreable to solve the problem. They were professional, responsive, experienced and reasonable. When we had a furnace issue we didn't hesitate to call them again.