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    Martins Collision Repair

    3.0 (6 reviews)
    Closed Closed
    Updated over 3 months ago

    Services - Martins Collision Repair

    Auto maintenance

    Auto repairs

    Auto wheel and tire repair

    1 More Service

    Routine automotive maintenance

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    9 years ago

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    Ken's Master Auto Care - Logo

    Ken's Master Auto Care

    (8 reviews)

    If you're looking for a mechanic who won't rip you off, and will be personable with you and your…read morefamily, this is your place! Ken was very friendly and prices were reasonable. I was impressed with his closing request to bring all our other car repairs and maintenance services to him. You can tell he cares about customer satisfaction as well as his customers safety. I'd expect he'd request any extra services if you needed them but he won't use the scare tactic a lot of other chain mechanics use. Upgraded to 5 star. Ken called me up a couple weeks after the service to make sure everything was good.

    My parents took their car in to have repairs done and I don't care what other people say- they were…read moremanipulated and over charged. What upset me the most is that he charged them over 1000$ which was the MAX they had approved with the provision that Ken call them beforehand. He lied right to my face and told me he called them but no one answered (to approve repairs beforehand). The lying above all else absolutely is unacceptable. Never will I go back nor will my parents go back. **update- we checked my parents phone records and he told me he had called them previous to doing the repairs to get their permission stating that he would always rather have permission before doing said repairs. He did not call. That alone is reason not to trust him, but the unprofessional manner in which he handles himself both in person and in response to this review is unacceptable. He argued with me via Yelp message instead of accepting responsibility for his part in all this. Absolutely not okay. The issue here was that the work was not communicated properly and magically you charged the Exactly what their budget was.

    Oil Rig Automotive - Our Salem location.

    Oil Rig Automotive

    (4 reviews)

    Went in for an oil change the other day and what can I say, the oil was changed. The employee was…read morefriendly and did his job to try and up sell. I never fall for it but every business does it nowadays. The service was quick and convenient. I also appreciated the discount they provide to military members. All in all it was a good experience.

    Our belt snapped on the Freeway this last Saturday and I had my car towed to their location for…read moreassistance. The guy I chatted with was nice and helpful, saying that they were closing and that they would call us on Monday to give us an update. In the past I've gone to them for smaller things and they been helpful, but this was an experience. Come Monday when we drove past in the morning and evening our car still hadn't moved and we never received a call for an update. I assumed they were swamped and just busy, so I said that I would give them a call the next day to see about the progress. Fast forward the next morning I gave a call and was told that the mechanic would call me by the afternoon to give me an update. The day passed and at 4 pm my wife had driven passed their shop and informed me that our car had been moved. I hadn't received a call and thought it was strange that I haven't received any notification since I had my number down as the contact. After I was done with work at 5 pm we drove down to talk with them face to face to see the update. My wife had told me she called them earlier that afternoon, herself, and a guy said that the car had been done for a bit. This is when things went down hill in my opinion of this place. The gal that assisted us was nice and when she informed us that our serpentine belt was fixed I was thrilled, but then she mentioned that there was something wrong with the pulley. I didn't know there was anything else wrong and this is how the conversation went. Her, "No one told you about the pulley?" Me "No." Her "No one called you to give you an update?" Me "No," Her "One of the guys told me today that they called you at your number." Me "I didn't receive a call. We are only down here because my wife said she was the one that called and was told that our car had been done for awhile." Her "I've been here all day and kept reminding those guys to call you about your call and one of them even told me they had called you at your number." Me "I never received a call, my wife was the one who had to call." The gal apologized so much to us and gave us a discount off of our repairs, which was nice. The car itself runs fine, but the windshield wiper fluid cap was off and the brake light stays on, even though the emergency brake isn't on. So after this experience, it was going to be a 3 star but thinking a little more about it now I'll put it at a 2 star due to being told that we would receive a call twice and never did, along with the fact of the gal telling us that someone told her that they had called us to notify about the car, which they never did. Hopefully the rating can be raised in the future.

    Martins Collision Repair - autorepair - Updated May 2026

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