My experience with Martinizing Cleaners on Long Prairie Road in Flower Mound was extremely disappointing. In my opinion, they are among the most expensive cleaners in the Dallas area--and the level of customer service did not justify the cost.
I was charged $8.29 for a single shirt. I specifically requested that it be laundered, but it was dry cleaned instead, without any notice or explanation. On top of that, I was charged an additional $0.41 labeled as an "ENVIRO" fee, with no clear disclosure upfront.
When I asked about the charge, I was told it relates to environmental costs such as waste disposal or regulatory compliance. However, this fee was added without prior explanation, which I found frustrating.
What concerned me most was the response when I raised these issues. Instead of addressing the concerns, I was told that if I didn't like it, I shouldn't come back.
Overall, the pricing, lack of transparency, and dismissive customer service made for a very poor experience. read more