DO NOT USE THIS DRY CLEANER. I am absolutely disgusted by my experience and would not trust this…read morebusiness to clean anything that touches my body.
I specifically drove from Southlake to Irving because the owner, Ahmad Farzana, quoted me $16.99 each to clean four double-lined Pottery Barn curtain panels. Every cleaner nearby wanted over $40 per panel, so I thought I had found a great deal.
Instead, I wasted my time, gas, and approximately $75 for curtains that, based on the condition in which they were returned to me, were not cleaned AT ALL.
I waited five days, drove all the way back to Irving to pick them up, brought them home, removed the plastic, and was honestly in complete shock.
THEY WERE STILL DIRTY, DUSTY, AND COVERED IN PET HAIR (I don't have pets) AND OTHER DEBRIS. Even more disgusting, there were dark human hairs on them that were not mine most likely from laying on their dirty floors. They appeared as though they had simply been pressed, put back on hangers, covered in dry-cleaning plastic, and handed back to me.
I immediately called the owner and requested a refund. He insisted that he had personally cleaned them and told me I was welcome to bring them back.
Absolutely not.
I already drove approximately 40 minutes each way TWICE and went five days without curtains in my living room. Why would I make another 80-minute round trip, wait again, and trust the same business to redo a service when I have no confidence was performed the first time?
I then sent the owner photos and videos documenting exactly how the curtains were returned to me. His response was that I should have told him beforehand that there were "stains."
I'm sorry--isn't removing dirt and stains literally the purpose of professional cleaning?
And these supposed "stains" included a few marks from WASHABLE Crayola marker from my toddler. I sprayed Dawn dish soap on one of the marks at home and it disappeared immediately. (See video).
But forget the washable marker for a minute. Explain the dust, dirt, pet hair, human hair and debris that were still on curtains I had just paid a professional cleaner to clean.
That is what disgusts me the most.
If a business advertises unusually inexpensive dry-cleaning prices, customers should still be able to expect that their belongings are actually being CLEANED. Pressing something, putting it on a hanger and wrapping it in plastic does not make a dirty item clean.
I have photos, videos, my receipt and my communications with the owner documenting this entire experience, including the condition in which the curtains were returned.
I will be submitting a formal consumer complaint to the Texas Attorney General's Consumer Protection Division regarding the service I paid for and the condition in which my belongings were returned. I will also be contacting the Texas Commission on Environmental Quality (TCEQ) Dry Cleaner Registration Program to verify that this location is properly registered and operating in compliance with Texas requirements applicable to dry-cleaning facilities.
BUYER BEWARE.
Based on my experience, I would NEVER bring a shirt, dress, bedding, curtains, or anything else here--especially something that touches my skin. If four curtain panels can come back from a professional cleaner still dirty, dusty and covered in unknown hair, I have absolutely no confidence in the cleanliness of anything coming out of this establishment.
I drove out of my way because the price seemed like a great deal. It wasn't.
Cheap dry cleaning isn't a bargain if your belongings come back dirty. I would gladly have paid the $40+ per panel somewhere else had I known this would be the result.
I strongly recommend taking your belongings--and your money--somewhere else.
