Joy.. not sure if that's her real name or just the shop title, either way Joy is an amazing artist…read morewho is skilled at her craft. Her and all her assistance can sew.. I've gone to her multiple times over the years. Her work is impeccable. When I moved here in 2006 I needed someone to take some clothes in. I look through the yellow pages and I found her just recently. She took two pair of slacks for me. I go in try them on. She knows exactly what to do and it's complicated work. It's more than just taking them in at the waist and depending on style and pattern, it just can't cut if you don't know what you're doing and she does. I highly recommend her. She's a little pricey, but i her expertise and knowledge is worth every penny. The way she cut the pants you can't even tell and they still moved and flowed when I walk.

Needed a quick turnaround on alterations and Joy & her team absolutely came through beautifully!…read moreThe quality of the alteration was well worth every penny.

I've been searching for a tailor and place to get items altered. I finally found the place!!!…read more Kind, professional, and helpful but also very talented and willing to make recommendations on how to improve the look of a dress/item. I took in eight items including dresses, pants, and also a leather jacket. Very reasonable pricing considering what needed to be done on them. I definitely will be back! Tip: the storefront is in the back of the shopping area and has a dedicated parking spot for customers. Cash is preferred but you can pay with electronic payments if you're willing to cover the fee.

Updated review: once again, I can't say enough wonderful things about Sotelo's. My daughter's…read morebirthday dress came in the mail a bit too large in the waist and long in length. We called to see if there was availability for us to come in same day for a fitting and they got us in 30 minutes later. The staff is so sweet and accommodating for my daughter to feel comfortable to change. She tried on the dress, addressed our concerns, and the owner understood everything we were needing. We came back a week later to a dress that fit her like it was made for her! They even fixed the zipper attachment at no cost. What a wonderful small business - we will continue to use them and recommend. See photos of before and after!

These women might just be my fairy godmother. Who else can take shapeless dresses and turn them in…read moreto beautiful gowns? Tucked away, off of 116th street, in the track houses across from Handels Ice Cream, it would be easy to overlook them, but don't make that mistake. The place is small with a few changing rooms and their workplace, but what they lack in size, they make up for in dependable services and good prices. I have been using these ladies for the past ten years and have always been happy with their work. Their most recent undertaking for me was a lace bridesmaid's dress that was 4 sizes too big and reworking the entire gown to fit me. I can't imagine how many hours this took, but the dress turned out beautiful and fit perfectly.

I really wanted to have a great experience here, but unfortunately, my wedding dress alterations…read morewere filled with miscommunication, mistakes, and ultimately disappointment. At my initial appointment, I discussed several fairly straightforward alterations: taking in the dress, adding sleeves, closing the slit a bit, and adding a bustle. I was quoted for those services. At no point was I asked to put on heels to determine the hem, so I was surprised when I received a call days later with a new quote including hemming--something we hadn't discussed and couldn't have accurately determined without heels. At my second appointment (wearing heels), we agreed the length was perfect and no hem was needed. We finalized the price without the hem. The seamstress was unable to pin through the material to properly assess how much the dress needed to be taken in, but I trusted her judgment and was told we'd evaluate it again at the next visit. When I came back, a different seamstress informed me that the dress had already been hemmed--despite the prior agreement--and I'd be charged for it. I was told the hemming had already been done before my second fitting. To resolve it, she asked if I'd pay to finish hemming the remaining layers and I reluctantly agreed. She also had to take the dress in more--again, something that should've been handled earlier. At my final appointment, we added the bustle. I asked if the dress would be steamed and was told that it wouldn't be, as we hadn't agreed on that earlier and that the dress had come in "dirty" (it hadn't--it was brand new from the boutique). I was offered a discounted price for steaming and accepted it. When I arrived to pick up my dress, they had trouble locating it--it took about 10 minutes. Once I got it home, it was clear the dress had not been steamed. The sleeves that were added were poorly sewn and I had to reinforce them myself. A clasp that was supposedly fixed fell off just days before the wedding. I had to take the dress elsewhere to fix the clasp and have it professionally steamed. I did reach out to the owner about these issues, and to her credit, she reimbursed me most of what I paid via check (since their payment system was down). But even after all of that, on my actual wedding day, the bustle broke less than two hours into the reception, and I had to change. The dress also never fit properly despite asking at every appointment to take it in more. It was visibly too big and I spent my wedding day pulling it up constantly. I would not recommend Donna's Alterations for wedding dress alterations. My dress didn't require anything overly complex, but the experience was inconsistent, the quality was disappointing, and the lack of attention to detail created unnecessary stress during what should have been a joyful time. (All photos are work from Donna's Alterations before having it all fixed) I wish I had taken more photos

I didn't need an immediate alteration so I can't speak to how fast the turn around time is if…read moreyou're in a pinch but I brought two dresses in for alterations and both were done in less than two weeks. They ask when you pick up to try on your garment. Anything needing more adjustments is done on the spot. Quality of the work was great, staff were friendly and knowledgeable. I will be back for future alterations.

BUYER Beware! I never leave reviews but this place is dishonest and wanted to charge me twice…read more Very disappointed in the quality of a repair to my husbands shorts. His shorts had torn right in the crotch, and he really wasn't looking for any attention from the public so we decided it was time to take the shorts in for a repair. The repair looked suffice to my non-professional alteration eyes except for when he put these on for the first time post-repair he ended up getting another torn hem adjacent to the repair site. When I explained this to the gal at the desk, she had several reasons as to why the new hole appeared. She said this was a brand new hole and had nothing to do with the repair site. She stated the fabric was pretty worn in the area and that a repair couldn't prevent it from happening again. And then she tried to ring me up to pay again! I had already paid once for the repair and it didn't work. At the least this is what I'd expect: 1- fix this for free considering I already paid. 2-someone from the shop to tell me the fabic is very worn and a repair may not likely work (to which I wouldn't have wasted my money to begin with). 3- decent customer service I didnt get any of the 3. Save your money and go elsewhere! Buyer beware.

don't patronize this business, stay away!!!! the lady…read morebehind the counter can't speak good english for one!!! they act like it's my problem they can't speak very good english!!! you are sadley mistaken you have to get a better understanding of the english language, take a english class!!!! your work is not that good anyway. i think a blind person could do a better job, frankley. i live in nora, and refused to be traeted this way. i'm notifying the bbb and the chamber of commerce for nora. businesses like yours don't belong in nora. i'm also posting this on every social media platform i can. everyone needs to know.

Do not patronize this sleazy shop. They took my cardigan to which I had pined embellishments…read morearound the buttonholes (testing to see that they still opened/closed) and asked her to sew it in place. I came back a week later, fifteen minutes before the requested time and it was not done. I returned and they needed additional time, seemingly quickly sewing the whole front in place so that the buttons were unusable. When I complained she first stated that my request was impossible (but never called to discuss this,) then changed her story to say that this over -the-head sweater mode (which now made the sweater completely unusable with a dress,) was what I had initially requested. At home I did the work myself, so obviously her "expertise" was a sham. Now calling the Better Business Bureau to obtain my money back.

I got a pair of jeans a couple of years ago and then proceeded to lose 80ish pounds up until now. I…read morewent back to target hoping to find the same pair of jeans because they're super cute, but unfortunately seasons passed and they aren't sold anymore. I took my massive jeans to Kim's alterations as a last ditch "maybe they can fix these" before I gave up and donated them. When I tell you these jeans fit like a glove. Kim's alterations perfectly fit them for me. I can't even tell the jeans were altered. They fit me better than they did when I first purchased them. I also took a swimsuit to get altered and it also fits beautifully now. I'm a very happy camper at the moment. I will be coming here for every alteration / clothing repair for as long as I live in the area. Can't recommend them enough.

Great service and quality workmanship! Speedy turnaround time and fair prices. Will definitely…read morereturn

Had several jackets tailored and they were perfect…read more This place does amazing work. When you want or done right, this is the place. They are very detailed, courteous and professional.

This is the best shop in town. I have taken my clothing here for over 30 years and have never been…read moredisappointed, not even one time. Bang (this is his first name) has done everything perfectly. He and his wife moved to the US in 1974.

I like to come here for my clothing alterations and have for years. My theory is that this shop has…read morelived for years via word of mouth recommendations, which is great, but I'm a bit frustrated that they don't have any kind of digital presence to keep patrons updated, especially when things are changing consistently during the pandemic. Found out today that they are *closed Sunday-Tuesday*, but only after I drove over and was standing outside their door. Would recommend that they at least put a sign up on their door with their adjusted days/hours of being open, especially since I'm sure they want folks' business. That being said, the owner of the shop is the sweetest little lady and does very good quality work. She has advised me several times on what makes most sense with altering clothing and I'm always happy with the end result. It's a little pricey, but worth it if you really love the clothing piece and want to make it last a long time/look like it was made for you. They often have a cute little dog in the shop. For those wondering, I was told they're open Wednesday-Saturday from 10 am to 3 pm.

Their service was just fine, however beware these guys still require you to wear masks ‍read more