Went there to purchase a mini refrigerator. This complaint…read moreis not about the mini refrigerator--it is a great product. My concern is about the customer service I received. When I arrived at the refrigerator display, I needed assistance moving the unit to the front of the store. I am 74 years old and was not willing to risk injuring myself by moving it alone. I saw an employee walking nearby and said, "Excuse me." He turned and looked directly at me, and I raised my hand to get his attention. Despite clearly seeing me, he continued walking without acknowledging me or asking whether I needed assistance. I asked my wife whether she had seen what happened because I could not believe that he had completely ignored me. What should have been an enjoyable purchase became a frustrating and upsetting experience. I then approached another employee named Daniella and asked for help taking the refrigerator to the front and loading it into my vehicle. She was very kind, attentive and eager to help. When I described the employee who had ignored me, she identified him as Gilbert from the electronics department. At my request, a manager named Chris came to speak with me. I explained what had happened and told him that Gilbert's behavior was discourteous and completely uncalled for. I eventually purchased the refrigerator and received the assistance I needed, but none of that assistance came from Gilbert. I remained upset on the drive home because of how I had been treated at Target that evening. Please counsel Gilbert about the importance of acknowledging customers and treating them with basic courtesy and respect. Employees should understand that older customers may genuinely need assistance with heavy merchandise. If this behavior continues after management has been made aware of it, then management must also accept responsibility for allowing it.

Do NOT buy any pumps from here. I bought a bump and it was…read moredefective . It did not work and they will not let me return it. I paid $369.99 dollars for it to be defective. This company sucks.

A very DIRTY STORE, especially in a time where COVID is a BIG thing. Bathrooms should be kept up…read moreand sanitized. Have never walked into a dirtier bathroom than this.

got all the stuff I needed. the store wasn't a issue. THE EMPLOYEES are what made me leave a 1 star…read morereview I was in line for about 15mins and the whole time I was in line Cashier on Lane 2 on 12/20/20 @ 18:12 (who i believe was the manager on duty) had her mask below her nose and when she would talk to costumers she would pull her mask down. when I finally got to the counter I nicely asked MARCIA to let her fellow employee to put her mask on properly to which she gave me a ugly look and then ignored me and then the girl on Lane 2 YELLED at MARCIA what she needed to which Marcia replied "i need quarters" not once mentioning the mask. so of course I called her out and said "pulling down her mask was not necessary to talk to you. let alone YELL from across the room" and marcias response was "things have been a little crazy here because of the holidays" so I replied "There are people dying during this pandemic and your complaining cause you work retail??!! i'll tell her myself since you won't." so I told the lady and her response was "it keeps falling." THEN GO GET ONE OFF THE SALES FLOOR THAT WONT FALL DOWN!!!

Well maintained, organized, clean and stocked. I enjoyed shopping for dupes and my bf always gets…read morehis candies here. For back to school items, it's loaded but the popular items you need to hurry up. Dollar tree is budget friendly and does cater to the items essential on a daily basis. This store has two staff I saw actively making sure all customers are taken cared of. The skin care has its own lane! And so does the medical otc stuff. Dupes are surprisingly great alternative!

Ever since the manager left, this store has gone down hill. Not as organized. Went in to look…read morearound and it's messy.

Nordstrom at La Cantera is one of the nicest locations around. The store is incredibly clean,…read morebeautifully laid out, and everything was in stock. I ended up needing some help finding a specific size, and the salesperson went above and beyond to grab what I needed.

Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

I placed an online order for pick up and to me, that means not having to wait in line to get my…read moreorder. Am I wrong? I guess I could be. Anyway, I wait to be recognized as there was only one person on the checkout and she did not address me at all. I looked around for someone else to see if they could grab my order and be on my way. To my relief there was a staff member working nearby. When I asked for assistance, she hesitated and I could tell she was about to tell me to stand in line. I had my id ready but she wanted the email that I was sent with a barcode. I told her I got a text it was ready...? I searched for an email as it took a minute, she asked for my id. At that moment I found my email, she scanned it and I was on my way. I try to consider reasons why the employees behave the way they do, and I suppose they wanted to get out on time and were doing their duties before they close, but I still think the priority should be the customer. That being said, I was happy to be able to place an online order and pick it up same day! I love the sales and being a cardholder has some nice advantages. I'd like to see more variety for toddler and boys clothes.

Convenient location - can be hard to get out of the parking lot and onto the access road at times,…read morebut it's really as good as any other Old Navy. Selection, pricing is fine, store cleanliness, and staff friendliness are perfect.

This is one of my favorite stores ever! Love love love pop shelf. For the location however this one…read moreis my second favorite! Definitely a good shop to stop at. They always have majority of items stocked up! They are the perfect place to find almost anything you could want from snacks, to makeup to home goods! Anything! The prices are usually really good for almost anything you buy here. If you need help finding anything the staff will always check on you to make sure you are getting taken care of! I've never had a bad experience at any popshelf and I think this will always be one of my favorite store!

My complaint is not about Pop Shelf as a company (I love the products and convenience of getting in…read moreand out). My complaint is about the service specifically at this location. While I understand the convenience of self check out when it's really busy within the store, I do not understand why the customer reps there wait behind the counter until all the customer self checkouts are full before they open up their register. Literally two cashiers were standing there, chatting away with each other like it was their primary job, while customers with 15 items or more are expected to self checkout, reach around the counter to grab their own bags, and bag their groceries. They waited until the two self-checkout slots were full to open up their register and was able to checkout a customer in half the time it took for me to bag up and pay for my items. Literally had a "register closed" sign while standing behind the register and talking with each other. So this is what they're getting paid for?

I come here about once every couple of weeks at least. I look for clearance items I can find a…read moregood deal on or come to run into and buy a household necessity without having to wait in a long line or walk around a large store just for 1 or 2 items. It is convenient in that sense if you're looking for somewhere to be able to be in and out quickly. They sell a little bit of everything, including toiletries, baby items, clothes, groceries and even small electronics. The store is small so the selection is limited but they have most necessities like diapers, bread, milk, eggs, paper goods, laundry items, garbage bags, etc. This location is always clean (compared to other ones I've been in) and the staff is quiet but friendly when you ask for help. Always check the clearance on things like razors and body wash... I've come across amazing deals here!

The worst experience with customer service for sure! This one guy that was at the register was so…read morerude and sarcastic!

I love H-E-B, coming from a place that doesn't have these grocery stores sucks! Any time I am down…read morein Texas for a period of time, I hit up the HEB. The best selection. The best produce availability. I like they have their own vegan ice cream. I have anaphylaxis to milk. Due to that, ice cream that is dairy free tastes like trash. Not at HEB. Their selections are phenomenal. The service has always been excellent. Are the stores crowded during peak hours. Yes they are. Best time to come is at 6AM right when they open. I do that and have no issues.

THIS review is based on curbside pickup. Love the store because it has all the things I want but…read morealways too busy to go in, so I thought I would try the curb side pick up. It's free as long as it is way ahead of time. It was easy until I got there, couldn't find it coming from the west of Military street. I saw one sign but had no idea. Drove around, HEB gas station, HEB car wash, found it with the pharmacy drive up. It is adjacent but a separate drive way. This location is an accident waiting to happen. You have narrow pick up parking, one way drive in, no signs, and you are competing with the pharmacy drive through as well as ppl trying to beat the traffic off Goliad and driving past behind you. THEN when I pulled into the spot, I waited, and was not sure if I was to go get my cart that was ready or wait for someone to come. WHY? Because there was never details on the pick up and I saw numerous different people coming and going that looked like regular pedestrians. I kept waiting and watching, finally saw some staff wearing blue uniform tops, others looked like they were off the street and the car they approached was their personal car, yet turned out to be staff afterall. Finally saw someone that looked like they had my items pushing a cart. BTW you cannot see their station and where they are coming from, suddenly they appear in the lot. Not safe for them either! Friendly and the order was correct but not a pleasant experience. Think they should move this to the opposite side of the store where it is quiet Don't say I didnt warn you.