Let me start off by saying I have never wrote a bad review. I work in customer service and understand how ridiculous customers are. However, the older lady with the short fiery red hair (matches her fiery attitude lol) treated me like absolute crap. She talked to me like I was an idiot and acted like she was above me. A friend of mine even heard her be extremely rude to other customers as well. Like I said, I'm in customer service. I know people are ridiculous which causes us workers to have a bad day. But, to not even acknowledge that I was there, respond rudely to me, and talk to me like I am stupid is completely unacceptable. So yeah, maybe don't be in customer service if you can't handle it? I will have a few positive things to say about this store though. It's pretty organized, you can find cute things here, and the cashier at the front was awesome! read more

I had come here and say the cashier there ana Diaz was a wonderful person and very helpful I was struggling with a purchase and other cashier couldn't help me and ignore me but Ana help me understand the situation of my purchase SHE NEED A RISE and she children friendly . read more

I found the ladies room absolutely disgusting. Both soap dispensers were not only empty, they didn't have the vessel that would hold the liquid hand soap. I approached two employees about to enter the staff area that is near the ladies room and informed them of the station. Knowing full well they were not gonna do anything about it. I told them I would be waiting for the soap replacement. Just as I predicted nothing happened. No one came to refill the soap dispensers. However, what did happen was just unforgivable. Female employees knowing full well that there were no liquid soaps went in and out of the bathroom without washing their hands!! I on the other hand asked for my companion to grab me a liquid soap pump from sale area near the bathroom. I opened it and washed my hands and left it at the sink for everyone else to use it after using the bathroom ! Absolutely unforgivable and disgusting! read more

I like this Marshalls, it's busy , but has a lot of gems hiding through the store. There's a lot of customers that frequent so things are flying off the shelves. It's not the best area, but it's safe and and the security is always walking around. I found a lot of recently stocked girls clothes that were cute and beauty/bath products and walked out of the store under $100. Can't do that at Target. read more

I purchased a pair of jeans at a different Marshalls location. I took the jeans to the Ontario location to return and because the cashier failed to remove the sensor at the original time of purchase I was told by the manager (AJ), that although I provided MY RECEIPT for my purchase I would need to return the jeans to the store where they were purchased. He informed me that they may need to check the cameras because the sensor was on the clothing therefore he was not able to honor my return. What an inconvenience and I am extremely offended by his choice of words. I held back all frustration and kindly asked for the number to contact the corporate office. This incident occurred today and I am in disbelief at how I was treated. There are no promises that I will continue to support this establishment. read more

Marshalls - Manager AJ , refused to return these jeans ( although I had the receipt) because the cashier failed to remove the sensor - Department Stores Near Me - Ontario, California

Old shop worn merchandise that has hand made price tags. Markdowns are not taken in a timely manner at this location. Do yourself a favor and shop another location. read more

Selection was horrible. I'm used to the service being horrible and people being rude. Most the stuff I wanted to get, someone tried to steal so the packaging was done for. When I went they weren't crowded but they had a line for the dressing room. And the woman had an tude bout it. How the hell do you have a line for a place that's not busy Do yourself a favor and go to nordstroms rack it's only a few dollars more but it's alot better. read more

I have to say for being a Marshalls in an outlet mall this one is kinda disappointing. First the layout of the store is confusing. Everything seems to be spread out & not organized. Also the service is on the lower side. Many times I would just give up & leave the items behind. If lucky, you are able to find your CROCS... :) read more

This is probably the worst experience I've had at Marshall's. I just moved to the area and was looking at some pillows. I decided not to keep them so I left them in the same section. I then hear someone yell at me, "REALLY?!" I turned around and saw an employee named Byron yelling at me because I didn't put the pillow back at the same spot. I told him I was indecisive and he said like I couldn't put it back where I found it. Okay, you don't have to be an asshole. I wasn't throwing or being destructive with the merchandise. He was straight rude and supposedly a manager. If you hate your job, don't take it out on customers. Asshole. read more

This is a very hit and miss store, even worse then other Marshall locations. I have found killer deals on odd items such as winter gloves, and button down shirts. But I have walked out of here more times then not empty handed. I refuse to make a special trip out to the mills just for Marshalls, but if I happen to be in the area and I have a good idea of what I need I will stop in. read more

Since this store has reopened their customer service has been wonderful. The people greeting at the doors are so warm and friendly that I've been going in more than usual. Thank you for making us feel so welcome! read more

place is okay but the prices are good but the clothes are not the greatest they are normally dirty or stained and the place is messy meaning clothes are normally all over the place and the electronics are normally just cheap don't recommend. read more

No matter how many times I've been to this location inside Ontario Mills, random days, random times & over several years, my experience is 'meh' at best. This store (perhaps all Marshalls a bit) has gone downhill over the years. The merchandise quality and variety is never as good as other Marshalls locations. I found this glaringly obvious in the clothes department. Both men's' & women's, but more so with women's clothes . This specific location appears dirty, tired, old. While not know to have 'bad' employees, they aren't exactly known for their friendliness or helpfulness either. One of their employees, 'Melanie' made our experience that much worse! She needs customer service training in friendliness, helpfulness & professionalism. It must mostly be this location. Thinking of other locations, I have definitely encountered much more friendly & helpful employees. While I know they are related, I much more prefer TJ Maxx. The brand & stores appear fresh, new & clean. The merchandise quality and selection is almost always great & I have experienced super friendly & helpful employees at all TJ Maxx locations. (I love HomeGoods even more, but since their merchandise is different enough, I am not comparing them to TJ Maxx or Marshalls). read more

Have been to this store a few times and i can say all visits have been pleasant. Have always found great deals on items for my family just like on this last visit found shoes for myself and the kids the worker was very friendly and helpful with answering my questions. One thing I've seen is the store does get more busier on the weekends especially been attached to the mall so their is more traffic but all you can do is bring your patience, beverage and your headphones to listen to some music while you shop. Will be back soon to do some more shopping and see what else me and the family can find. read more

Around 11:38 am today the young woman in the dressing room was extremely rude to me. She was busy gossiping so I left my dressing room number card on the counter . I left and as I was already in accessories she then decided to ask if I tried on the clothes. I said yes, she asked where my card was I told her that I put it on the counter. She told me that I had to come back so she can count them and I told her that I already went in front of her but she was too busy talking and not Paying attention. She rolled her eyes. And I kindly told her that she didn't have to be so rude if it's her job. I've never met someone so careless about a job before. Hopefully this location can improve on customer service or even hiring people who want to be there. read more

Just wanted to acknowledge the store manager Rick, yesterday I lost my phone and was told by manager, that he talked to his employees about honesty and how it's very important that when customers lose items such as phones wallets purses Excetra that they are to turn it into management I see it to be very true I thank all the employees for their honesty! read more

This review is for the store employees and management. My wife slipped and fell on some spilled food that had not been cleaned up. I went and told the manager and did not even get a hint of an apology. In fact he barely acknowledged I was there. Luckily, my wife did not get injured or they'd be staring down a barrel of a lawsuit. Extremely unprofessional people working there. Just as in other reviews, the customer service is atrocious. read more

horrible horrible service. You can spend a 1000 dollars and you cannot take cart to car. Many of employees stand around and watch you struggle to make multiple trips to car. Never come to this location. Redlands Marshalls way better!!!! Spend your money there if you intend to go to marahalls!!! read more

Couldnt find any nike windbreakers for winter but the enviroment is clean coped a obey hat for 12 bucks got a clearance shirt for 10 saw a jacket there but it was a little pricy regret not getting it read more

Marshalls is a really cheap place to shop. With that said, you get what you pay for. Its really disappointing when your digging through the xxl rack and its a messy mix of medium and xl. Employees seem lazy and don't care. I observed a couple employees walking by and one kicked a shirt on the floor under the rack like hes a kid cleaning his room. Really sad. read more

Customer service is horrible. If I tell you I don't want a credit card please don't ask me three additional times. Also I don't like the fact I have a regular rewards card yet she was trying to discourage me from using it. Why? Because she kept pushing that master card. read more

I love Marshalls but I never seem to find any good deals at this location. Its location is within the Ontario Mills Outlets so I'd assume I could find some really great deals here but No. They have a very small selection of kids and mens shoes. They seemed to have a larger selection of shoes for women. Also I couldn't find many clothing items that were plus size. They have a large selection that is considered juniors and has lots of trendy cute items. There is no jewelry section like most other locations. Overall its a hit and miss to find a good deal. read more

Wow let me just start of by saying this is the most outrageous customer service I have ever had! My experience here on friday 1/26/18 was the worst ever and just not by any employee but the manager himself his name is Byron where does lead by example fall into place here when you have someone like him working discriminating and judging on a complete different level only if there was another manager I could have complain about him but just like him josefina the other manager in that store at that time was not as helpful and sided with him I'm upset with the care they give their customers I will not be returning here other than 2 useless managers cashier dianna was pleasant read more

This marshalls is located in Ontario Mills. I come in here just to look at the shoes but their selection isn't as good as some of the others I have seen even though very rarely they have a nice pair of shoes available. One of the reasons why I dislike this place is because it's so messy and they rarely have the sizes that I need. I look through the fragrances too and it's hard to find what you want because everything is scattered all over the place. I never ever see an employee so I can never get them to help me if I do need help. Just kind of a meh marshalls, I would recommend going elsewhere because there are other marshalls that are so much better. read more

first off i love marshalls and i will never stop doing so despite this very negetive experience i just had. They told me they close at 8:00 pm and the fitting room at 7:30 pm, which is very reasonable except that it was only 7:22 pm, i only had two shirts to quickly try on, but they told me the fitting room was closed. I understand no one wants to go home late but c'mon marshall. u can do better read more

This is a huge store for the amount of people that work there and they are always hard to find there isn't much but a hanging lanyard tag to identify them from. I believe I asked the manager a question once and she was really rude did not seem to be doing anything except talk to some of her employees, i dont know her name i think it started with a C? She did not seem to care about what i had to say much. I left completely empty handed and annoyed at the unprofessional expressed by the manager. Also, while I was there I did see the manager completely be a b**** to one of her employees, it completely irks me when managers are like this, you need to respect your workers so that they can provided good service. read more

I bought a sleep wear that comes in top and bottom in one. I only bought one piece realized I got charged twice after I got home. Came back 2 days later and told the manager and he said he needs to check the camera and it will take a while. What an waste of my time for their stupid checker s mistake. Of course I do not expect customer service at outlet store but I guess I got my feeling hurt for them not believing me lol read more

The customer service is to bad Richard is the manager and is to rude he doesn't have education to be a manager maybe is better work outside washing cars read more

This place is a hot mess. Small selection for men's wear. Not much of anything going in there. Save your time visit a different Marshall's.