One of today's task was to find shoes for our daughter's Graduate Ceremony at Vanderbilt…read moreUniversity. With the Anniversary Sale going on, Nordstrom was our first stop. We circled the shoe area trying to find the one she had in mind. As we were chatting about different options, I looked down and there it was! It was exactly what she described and she was elated. A sales associate approached us to help and placed the request using an iPad. As we waited, he returned a couple times to let us know that they're having a difficult time locating the pair due to inventory moving around because of the sale, but they're working on it. After several more minutes, Kandace was sent to assist us further. She said that the shoe could not be found but offered the option to ship it. Unfortunately, our daughter is moving out of her apartment in a couple days, so this was not ideal. I instead asked for it to be shipped to the store. She didn't hesitate to assist with that. We encountered a couple issues as she was trying to process the transaction. The only solution was for me to place the order myself on the app. She was quite apologetic for the inconvenience, but she was too sweet and helpful to find her at fault. It took me just a few minutes to place the order. We then decided to check-out the sale rack on our way out. The daughter fell in love with a Damson Madder mini dress. It was a perfect fit and 35% off -- I had to buy it. Cidney was the sales associate at the register. She was so much fun to chat with as she handled our transaction. She offered recommendations for other pieces and almost convinced me to purchase a super-cute Free People cardigan. :) Friendly, fantastic service from Nordstrom at the Mall at Green Hills, especially during the weekend at one of their busiest times!

I've walked through Nordstrom a million times, whether I was entering the mall from the adjacent…read moreparking garage or walking laps around Green Hills. I've marveled at the high-class display of exclusive brands, expensive purses and clothing, squeaky clean interior, and charming little restaurant on the bottom floor. This is surely a celebrity destination in Nashville. But I never actually shopped there ... until yesterday. In search of a birthday present for my wife, I perused the clothing on the uppermost of three floors looking for something that would match her style. Under the impression that everything in the store was uber-expensive, I was surprised at the vast range of prices! You could find a $40 skirt on sale, or a designer $1000 jacket, everything from bargains to the pinnacle of fashion! Searching for the right item but (as a typical male) rather clueless about fashion, the most charming young lady named Lindsey emerged and became my personal guide, my guardian angel of fashion. With class, sophistication, and professionalism, this Nordstrom employee offered suggestions, gave expert advice, found additional options for clothes in the back, and truly went overboard to make sure I was happy, comfortable, and enlightened. Because of her, I was able to bring home a truly remarkable outfit for my wife's birthday (which she'll be opening in a few days). Thank you, Nordstrom. And thank you, Lindsey!

This is another one of the stores I would seek out when I went to a bigger city than Nashville…read morebefore we got one here. It's true there were other places you could find Lucky jeans, but having the store is so much better for a few reasons. Firstly, the selection here is much bigger, and if you're short like me, this matters a lot. They have the whole range of sizes in short length. It really bugs me when I have to buy jeans and then pay for them to shorten them and move the hem up. It's possible to have them look like the jeans you bought, but it's an expensive way of doing things. So I would rather go here and buy jeans in the right length, even though I might pay a little more, it's worth it to buy them and be able to wear them the same day. It actually ends up costing about the same in the end too. Secondly, I love wearing jeans, but I HATE the process of buying them. I can never find the right size and I can never judge how much they are going to grow when I wear them and I end up buying them too big. The salespeople here are so patient and they know what they're doing. They'll look at you, take you to the changing rooms and keep bringing you jeans until you find the right ones. They'll also make sure you buy the right size. It takes all the stress out of buying jeans. I bought some about a year and a half ago and wore them practically every day and they held up really well. I could do with another pair and I'll definitely go back and shop here.

I absolutely love this location. The staff is super friendly and the layout of the store is…read moreawesome. They recently expanded. Coming off a negative experience at Macy's, I was particularly thankful for the cheeriness of a couple gals working on a Friday night. One was named Laney and we loved her. When you check out, you get to sit down at a gorgeous counter (let's face it-sitting down after walking around the mall all day is just nice) and get served bottled water. I'm a fan of this place. Plus their flannels are amazing so there's that.

Best place to bye shows nice staff a guy named Benjamin Sutton who works there is really nice and a…read moreawesome and cool to be around so will recommend giving him a raise so I recommend this location to every one

Great experience I just wanna take that little boy Chris that works their home with me. He's so…read morecute and plump they had sketchers which I love. Chris helped me find my size. He's so nice. I love his little hair and his earrings.

This is an incredible store with incredible atmosphere. The clothes are beautiful and the owner is…read morelike everyone's girlfriend. She will tell you straight up whether or not something looks good. Her clothes are different, not like all the other stores that's why I love it. Roxannas is simply unique, upscale, extraordinary clothing!

Luxury homeware and clothing!…read more West end location is the best for parking! Staff is always wonderful and willing to help. They're honest if something doesn't look they way you want. They are not pushy on a sale. Do spend time because there is lots of hidden gems

UAL has great clothing, unique pieces, and some really good finds, but their return and exchange…read moreprocess is beyond frustrating. Honestly, if you shop online, you better be sure you're keeping what you buy because returning or exchanging something is unnecessarily difficult. Even though they state a 14-day return policy, you can't simply take your item back to the store--even if it's only been one day since pickup. You have to email, wait for approval, and sometimes make phone calls just to arrange a basic return or exchange. If it happens to be the weekend, good luck, because there's no one available to handle it. I love their merchandise, but the return process makes me think twice about ordering online again. Great clothes, terrible return and exchange experience.

Excited to have an Alo store in Nashville! Great quality clothing and great customer service. No…read moreyoga studio here, but hopefully in the future they will have one.

If i could give zero stars i would. Everytime i have been in this store the employees are so rude…read more They never ask if you need help and they will literally just walk away when you walk by. I thought it could be because of the day so I can back another day and they were just as rude. It really puts you off from buying the product if that is the way they act.

I called and asked to speak to the manager. The girl said, "Let me get her" and put me on hold. I…read morehad my phone on speaker, and after 25 minutes of being on hold with nobody ever coming back to the line, I hung up. I then called back and had to once again listen to a lot of information up front from a very slow voice that made it seem like it was longer than it actually was. When someone came to the phone I asked for the manager and the girl said, "That's me." I told her about calling and being on hold 25 minutes and asked her if she thought that was acceptable, and she said yes. I said are you? So you think it is acceptable to leave a customer on hold for 25 minutes without ever coming back to the phone, and she again said yes, we're short staffed. I then explained the reason for my call was because I had purchased several wildflower scents but have to keep buying the plugins because they burn out so quickly. She indicated she knew that they do. I told her I know someone out of town who had the same problem and that location let her trade them for new ones, and I was calling to see if this location would do that as well. She responded no, it's against our new policy. I asked about the policy, and she said that they've had so many problems with these that they no longer exchange them unless they haven't been used, have a tag still on them, and within 90 days of the receipt. Through my questions she confirmed this is a problem that the company has dealt with for a long time, so they can no longer afford to swap them out when new ones go bad. I told her I've already bought so many and have these scents I can't use, and asked her what was I supposed to do. She told me to not let a scent run out before switching to another scent. Then she told me that when I switched scents I should keep the unit unplugged for 3-4 days to let it reset. I questioned that. She said they aren't supposed to be plugged in all the time. I told her that is what they are made to do. Also there is no documentation anywhere to tell me this so how was I supposed to know. She said when I bought them the salesperson should have told me. I said with everyone I've bought, nobody has ever mentioned anything like this, and it doesn't make sense. She then said, well at least keep them unplugged for 24 hours. At that point, I asked, are you making this up. She of course said no. I said, well it seems like you are just pulling stuff off the top of your head, and you are giving me conflicting information. I said to summarize this, your company knows that they are and have been making and selling a inferior product, one that isn't cheap at all, and one that although more than twice as expensive as Walmart, lasts only through a few scents, and sometimes not even through 1. And you tell me that it is because I need to do these things (above) in order for it to not go bad. She said yes. I said, well I'm sure you don't care, but I'm not sure I want to shop with your company any longer. Have a nice day. I hung up and am still shaking my head at this entire conversation. I thought Bath and Body Works was better than this.

Ordered on-line to take advantage of sales that were ending on a Sunday evening. It was easy to…read moreshop on line. The line inside the store was very long but moved swiftly. All registers were open. Plenty of salespeople on the floor. I really appreciated the parking at the door for picking up orders. Lovely store. Very friendly.