This DICK'S Sporting Goods location sits directly on Gallatin Pike in a large shopping center…read morealongside a few other major brands such as Best Buy, and for the most part is your standard DICK'S. I popped in on a Saturday afternoon to scope some new running shoes. The store was busy and well staffed, however 9/10 staff members that I encountered on the sales floor never said one thing to me, or even acknowledged me. Normally I get stellar service at DICK'S, but this location seemed a bit off brand. The store was well stocked, clean and in good condition. They definitely take care of it. I did purchase some shoes and the checkout process was pretty seamless and the cashier was friendly. Overall, odd service wise, but other than that it was your standard DICK'S experience. Happily pop back in when needed.

On 04/24, I purchased a STEPR from Dick's online, including delivery (up to 1 flight of steps) &…read moreassembly. The first delivery attempt was on 05/15; the window was 11am to 3pm. The delivery crew arrived about 2 hrs 45 minutes past 3:00pm. While waiting, I called the delivery company to find out where they were; I was told that they couldn't look that up. The delivery crew finally called to tell me they were on their way. I told them we had to pick my niece up from the airport. We couldn't wait for delivery & assembly to be completed. The crew insisted on coming into our home to complete delivery. Their insistence was so intense that I felt uncomfortable. I finally told them to reschedule & I went inside. I requested another delivery date ASAP. I contacted Dick's about the issue but Dick's had no sense of urgency. Our delivery was rescheduled to 06/09. I received a phone call from delivery company Select Express stating delivery would be late "due to a flat tire." The window was now 4pm to 7pm. Previously, I requested a different crew but it was ignored. My husband watched from the front door as the crew struggled to move the item onto a dolly; he watched as it fell off the dolly onto our driveway. It was placed back on the dolly. We do not think it was damaged. Next, they attempted to bring the item onto our front porch to go up 3 steps. My husband met them at the door & they told him they'd need to use the dolly to take the item upstairs on the hardwood stairs in our new build home. We asked why they didn't have straps or other equipment (like other delivery companies) to prevent damage to our floors. We were told if anything was damaged we could file a claim. One of the crew said he was physically unable to carry anything because he has a bad hip and he could use the dolly if he took breaks!! The other crew member was of small stature and he acknowledged this fact when I told him that. He would've been of limited help to the man who has a bad hip. We called our neighbor to come to give his opinion & to be a witness. With no prompting from us, our neighbor independently said he would not allow anyone with a wet, dirty dolly to move the heavy item over his hardwood steps. We didn't want the hassle of very likely having to file a claim for damages. It was clear they could not properly move the item upstairs. It was too heavy for them. Period. It was pouring rain that day. The item was left on our front porch & again we requested an appropriate crew to make delivery. The smaller man said he'd file a report but could make no promises! We had to find tarp to cover the item. We contacted Dick's again. Again, Dick's said they had no control over the delivery. My husband told them that we purchased the item from Dick's so we were looking to them to make it right. We've never asked for any money back, any discount. We only want what I paid for almost 2 months ago to be safely & properly delivered. Dick's has done absolutely NOTHING to help us. The last Dick's customer service person said he was at home in Chicago & couldn't do anything about it but would email someone!! Most recently, we received a call from a female at AIT (one of the delivery companies used by Dick's). She began the conversation by saying "I understand you refused delivery." I was furious. My furious husband took over the call as I was by now in tears. AIT's representative told us this was their best crew. We told her that the item couldn't stay on our porch for 2 weeks. As the item will sit on our front porch for another 10 days. Today, I received notice that delivery could be made on 06/19 10am to 1pm. We were forced to make a concession to have the delivery completed & assembled in our garage. This is not what we wanted. However, since none of these companies (especially Dick's) cares about us as customers, we've been forced into making the change for them. I paid over $4,000 for the equipment to include delivery up 1 flight of stairs & assembly. I can tell you that it wasn't worth it. By the next offered delivery date, it will be 57 days since I made the purchase. Don't make the same mistake I made. If you choose to purchase any large ticket item (or probably even socks), please prepare yourself for massive, widespread indifference from Dick's and any vendor.

I really don't know why this location only got 3 stars…read more The staff here have always been very helpful to me and have always done so with a smile. I prefer this chain for sporting goods if I am shopping at a " big box" sporting goods store. In the past I received poor customer service at Dick's so I always try to use Academy. Dick's left a bad taste in my mouth after they pulled so called "assault rifles" from the shelves after a school shooting. Funny how they are back on the shelves now. Pretty hypocritical to sell guns and support the 2nd Amendment but only when it is PC. This is my go to sporting goods store for everything. Great selection and they often have sales.

Academy Sports is situated on Gallatin Road just beyond or before the Walmart shopping center…read more While I have no certainly loyalty to a big box sporting goods store, I will say that if I had to commit to one, after my recent visit to Academy...it probably would not be them. Popped in on a Saturday morning after shopping online. Figured be best to look in store before purchasing. The store is large and laid out well from a section standpoint. Everything is labeled, easy to find and easy to navigate. The store has seen better days. After walking around, some sections of the store give off "closing" vibes with empty or disheveled shelves and displays, or products on display that definitely need to be replaced. To go along with that, the floors are worn and stained in multiple places, shelving units are in disrepair, ceilings are stained, and more. The store needs some TLC. While I was in store to look at very specific items, I decided to wander the aisles and look for any deals or items of interest. I walked around the store and through each section for over 15 minutes, and passed by no fewer than 12 Associates and not one time was acknowledged or spoken to. Not that I needed help, but it is wild that no one took one moment to greet a customer, not even when I was leaving the store and passed by 4 Associates huddled by the registers. Overall, the store is not a good representation of Academy, or at least the Academy Sports I remember visiting. From condition of the store to service, or lack thereof, this location did not show well. Selection if solid and prices are not the worst, but without that, this would have certainly been a one star review.

Binks Outfitters is located in The Streets of Indian Lake in Hendersonville, and is your standard…read more"outfitter" store that features all the brands an outdoorsman/woman would enjoy. Mostly clothing, but also offer other goods from coolers, hats, shoes, accessories, glasses, etc... I popped by out of curiosity, as I had never heard of Binks, and I was in the market for a new hat. They had a wide variety of hats, which I enjoyed. While looking at the hats, I saw several polos in style and material that I like, however the prices were a bit steeper than I am interested in paying. With that, outside of the clearance/sales racks placed at the entry doors, there were no true "sales" inside of the store. Service was essentially non-existent. I was in the store for close to 10 minutes, not one person spoke to me, and I walked around the entire store, even near the register where the two associates were huddled. Overall, nothing special about this spot for me. It truly is just OK...solid 2.5.

I came in for a pair of on clouds for my beautiful daughter. I was so lost in the store due to me…read morehaving a condition but a young blonde man helped me find what I was looking for. He was nothing but kind and genuinely helped. I'd love to thank him one day I appreciated him deeply.

The best outdoor gear shop in Nashville! Like all REI co-ops, this one is clean and has friendly…read morestaff who are well-educated in the products. The store is large, but the team here goes above and beyond to guide you toward what you need. Just recently I returned an ill-fitting item I purchased online and an employee helped me find a better option for me in store - somewhere I never would have looked. I trust this store and would recommend to anybody in need of supplies for an outdoor adventure!

I do like this REI store, the only location of this franchise in the entirety of Middle Tennessee…read more They have a great bike shop, tons of camping equipment, and extensive outdoor clothing. I wish it were a little less expensive and that the various options for cargo pants were a little less comfortable and not so rigid and unforgiving. Regardless, it's a solid REI location. PRO TIP: This is the only place I know of in Williamson County that sells freeze-dried mint chocolate chip ice cream sandwiches, my favorite dessert!!

My company needed nearly 300 hats and 700 T-shirts printed up for a military exercise. I worked…read moreinitially with Sales Team Member Carley on getting the artwork and estimate put together. Ink & Screen's pricing came in well below the vendor we had used for the last 8 years and are much more user-friendly, so they won our business. Carley is great to work with! She is so efficient and knowledgeable and kept me updated throughout the process. Our order was completed and shipped out perfectly on time. We were totally satisfied with how our hats and shirts turned out, exactly what we had asked for. L2 Defense highly recommends Ink & Screens and we will definitely use them again in the future. Many thanks to Carley and the rest of the Ink & Screens Team!!!

I couldn't be more happy with my shirts. We needed shirts done quickly for our office staff and…read morenot only did they get them done in a timely manner but they were perfect! Yvonne and David are very professional and a pleasure to work with. Will definitely have them help me again when we are ready to order more.

I was shopping with my very picky 13 year old daughter and running out of options for Skinny Jeans…read moreand suggested American Eagle. Generally, I despise the store because the clothes are ugly and the staff are ALWAYS rude in any of their stores. Desperate, we went it. The first thing to hit you is a smell of barn animal. It literally smells like a barn and animal poop in here!!! A sales girl came up to us while we were looking at jeans and I said we were just looking for jeans for my daughter. Her comment back was that they had jeans on clearance that I could probably afford. I have never been so offended. The jeans are not even expensive. We walked right out and found a place to spend our money. I am surprised this store is still in business.