Let me start by saying I really like Marshall's and Homegoods. The combined store is huge and awesome. It has revived this shopping center. The store is well stocked, clean and bright. Displays are easy to navigate. Extra time is needed to get around both stores as there is a lot to see.
So why just two stars? Unfortunately, several reasons...
First...being such a big store there are no seats for handicap people to rest for a bit. My 91 year old Mother got winded and we could not find a seat for her to sit down. I saw other people with walkers probably needing a chair as well.
Secondly, trying to check out is difficult. The maze to get to the cashier is ridiculous. There has to be a better way.
Thirdly, I encountered an issue today. I was shopping for matching luggage. I found just what I wanted. One price was $59 and the exact other one was priced for $79. I took both up to the register, waited in the long line. Finally I made it to the cashier. Since nothing is simple anymore I waited again (with my Mom standing...no seats) while "three" people tried to figure this out. Finally I was told I had to pay the prices the way they appeared on the price tag. Hmmm...same exact luggage and I have to pay two different prices. Does this make sense? I don't care that they came in stock at two different times...the store should have figured that out before they put it on their floor because the customer should not have to pay two different prices for the exact same item. I was expecting the Manager to honor the $59 price for each suitcase however that was not happening. So I left without the luggage and a bad taste in my mouth. Strike one. read more