I am disappointed,upset and angry and have been.I've been coming to Marlowe off and on for 6 years.I thought let me go back to Marlowe early week of December 2016.Last time i was there was October 2016. I was eager to get tattooed Jen was available.I set up a consultation appointment,and showed her on my phone what I wanted which was shootings stars down my shoulder/collar bone and behind my shoulder blade.I already had black nautical stars on both shoulders from a different tattoo shop.She scribbled what i showed her a photo of it on my phone and made an appointment for December10th 2016.Paid the non-refundable $100 deposit down.When the date came for the appointment,SHE had to ask ME what I wanted again as she said " I forgot what we were going for" What tattoo artist does that?I reminded her but this time did not show her the picture of what I wanted on my phone.That was done during the consultation and not my responsibility to keep reminding her which shows the lack of care for me.We went to a room and she drew on me with a orange'ish marker of "shooting stars."Now I may be at fault because the marker made it look good but i gave the OK.Once it came down to tattooing,I was laying flat on my back and couldn't see the work.I felt like she was in a rush(I overheard some party she was attending in couple hours while tattooing me)After 1 hour she was done.I looked in the mirror and in my mind,was shocked.I take responsibility for not being upfront and honest.Jen assured me once it heals,the colors will fade in more.WRONG.I told Jen I will call in 2 weeks for a touch up.The non-refundable deposit was $100 went towards the tattoo and i got charged another $150 which we agreed on and gave Jen a generous 35% tip.Few weeks later(Sometime early January 2017),the tattoo looked like a child got a black sharpie and drew lines down my shoulders.It did not blend in nor did it look like what I showed her on my phone.I told Jen to blend it in more so it wouldn't look black lines.Again,she did it fast within 45 minutes or less and i felt like she wanted me out of there and told me to let it heal and see the outcome.I even tipped her AGAIN even though it is not required for a touch up as I tipped her in the beginning but I am a very kind,sweet and generous person.2 weeks later,I e-mailed Jen and told her i wasn't happy with the outcome so she told me to call the front desk and schedule a appointment which i did.Couple weeks later I came in and in and showed her how it looks like a misshapen patchy black circle around my shoulder/collar bone around the nautical star.She said coloring in the nautical star a turquoise color SHE choose will Balance out.I told her I could put in $50 into the small areas that need to be colored IN the nautical star(I am no baller.I am a mother and this was a big treat for me,at least I thought it was)Once again,she rushed into it and was done withing less than an hour.I looked in the mirror and again Jen said let it heal and it will look fine.I tipped her AGAIN and asked if we were done,but the receptionist called me in and Jen came out and charged me $100 when i told her $50!At that point,I was so done with her and HATE the tattoo.Its all patchy,not symmetrical,and I spent a total of over $300 NOT including over $100 tips i gave her.I bursted into tears once i got in my car after leaving and was emotional wreck for days.I looked at Jens Instagram and all her other clients she did great work,detail oriented,color vibrant and looked like she took her time.I had been saving for MONTHS and I felt like I was taken advantage of,NO CARE,just wanted my money and me out of there.I shouldnt have tipped her at all.I have never known Jen before this.Left me unhappy who tipped you generously 3 times!Of course Marlowe isn't going to care or give a sh*t.That's why they have the application to cover themselves.It took me now to write this after my friends and a great tattoo artist of 20 years who owns his own shop i met said MARLOWE/JEN should not get away with this or treat there clients as only $ and how dare she still charge me for what SHE forgot,did not plan or even rememeber what i showed her and messed up bad.He said if it was his shop,regardless of the paperwork,he would have refunded me.Be careful everyone,you will be ripped off as I was.I have to spend more money to cover up my shoulders and I never show them off.I will NEVER come back.The receptionist Kim needs a serious attitude adjustment.Marlowe is family to each other and they can defend,talk trash about me all they want,but word will get OUT.Marlowe(with exception of Jackson,James and Jackie)thinks they are better than everyone and untouchable just because you do tattoos.YOU ARE NOT. Everyone look at the photos of Jens "work" on me and see for yourself what $300+ plus $100 tip looks like.Thanks Jen for permanently physically and financially ruining me.My voice is louder than your tattoo gun. read more