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    Marlene Martin, DVM

    4.5 (31 reviews)

    Services - Marlene Martin, DVM

    Pet physical or wellness exam

    Pet vaccinations

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    Ask the Community - Marlene Martin, DVM

    Review Highlights - Marlene Martin, DVM

    Martin suggested I keep my dog's body awhile, a day or so even, instead of having her take the body with her.

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    Modern Animal Berkeley - Modern Animal Berkeley Exterior

    Modern Animal Berkeley

    (113 reviews)

    West Berkeley

    I'd like to update my review on Modern Animal. When I posted the initial review, I had someone from…read moreMA contact me that same day and ask to speak on the phone. I will say that I do feel that my concerns and frustrations were heard and that they took appropriate actions to make it right. I have continued to go to MA and since have not had issues of my appointments being cancelled. I would also like to say, even with my original review, the staff at MA are ALWAYS very kind and attentive, and I feel that they have my dogs best interest at heart, from day one. I appreciate MA for contacting me and trying to make things right, and it makes me feel more confident in continuing using them in the future.

    Huge thank you to Dr. Dianicia Valencia and the team for taking such good care of Ben today. I was…read morehonestly very stressed and worried when his dew claw injury suddenly became worse, especially after already bringing him in the week before. What I appreciated most was not only the care for Ben, but also the kindness and understanding toward my financial situation. The doctor took the time to explain every recommendation clearly, never pressured me, and helped work with me to find a treatment option that was still safe for Ben while being more affordable. As a pet owner, that level of compassion means a lot. Veterinary emergencies can be overwhelming, and being treated with patience and understanding made the entire experience so much less stressful. Ben may have been a little dramatic today but he came home safe, cared for, and already acting like himself again (especially after snacks). Thank you again for your kindness, honesty, and for truly caring about both your patients and their owners. We really appreciate you so much.

    PETS Referral Center - Lobby

    PETS Referral Center

    (856 reviews)

    West Berkeley

    We've had to come here twice now. The first time, in 2023, our tiny kitten was diagnosed with…read morepanleukapenia. They were so kind, as we said goodbye to our tiny boy that we had bottle fed and raised from birth. The in house diagnostics are great. We didn't have to wait long at all for the test results. The 2nd time, we brought in our elderly girl. She was 16. When her vet turned us away when we came to tell them we were coming in (they told us "maybe tomorrow"), we headed here. She'd been sick a while, we knew it was coming. Of course, that didn't make it any easier. The staff here was absolutely wonderful. As soon as we walked in, they took us out of the lobby so we wouldn't have to sit with all the happy/healthy animals. They didn't question us, they saw her and told us we were making the right choice. They brought her a soft cat bed to lay in. They gave us all the time we needed to hold her and love her, until we were ready. No pressure. Then they allowed my 16 year old daughter to hold her beloved girl until she was gone. We were allowed more time with her. Then they gave us each a vile of her beautiful fur. We weren't rushed. We did everything on our terms/time. And our girl left this world surrounded in love. I would 100% recommend PETS Referral Center. I hope we never have to go back. But, we would of we had too.

    Let me start by saying that I've been going to Pets Referral center for over 20 years now and have…read morespent close to $30,000 in that amount of time at their Emergency center because they are 100% worth it and I have Never had a problem with any of the doctors that we've seen there. My issue is with Dr.Kim Shaffer in Oncology at their specialty building. I was referred by my cat's doctor. As soon as she walked in the room I noticed that her demeanor seemed like she was irritated. Right off the bat She would barely let me get a word in trying to explain my Cat's complex situation before continually cutting me off. She even scolded me saying I needed to stop living in the past while I was trying to explain a timeline of how my cat's health had progressed to where we're at now. When I would ask about things to try and help my cat I was met with such hostility. I asked about cancer medication, she said none of them work. She told me there was nothing that could be done even though we don't have a definitive diagnosis that this is Cancer. I asked about palliative care as my cat's vet suggested she should be on reassuring me that Dr Shaffer would surely do that for us even sending over notes to Dr.Shaffer reiterating that. Well Dr Shaffer said she wasn't going to do any of that but would maybe only give her pain meds for me to take home to give by mouth when I told her it was hard to give by mouth since that's where the tumor is she acted like it wasn't her problem. I asked if she could give her an injection for pain instead which she's had in the past and she said No that wouldn't work, and that I should probably then euthanize my cat. I said she's still running around playing and eating and she snapped at me and said she's not eating! She's lost weight so she's not eating, insinuating that I'm lying to her. Everytime I turned around I was met with resistance in such a disrespectful manner and tone so I finally said to her why are you speaking to me so rudely i'm just just trying to help my cat by asking questions and why do you have such a lack of bedside manner towards me right now? I told her I was shocked by her behavior. what had I done to her to make her have this attitude towards me the minute she walked in the room and she said you just don't want to accept what I have to say which was not the case at all, I know that we're in a dire situation. It was her lack of Empathy and unwillingness to even give an inch to help my pet in any capacity while also being combative towards me, that was the problem. As a last effort I asked if we could at least run some bloodwork while we're there so I could get an idea of what my cats numbers looked like so I could make more informed decisions and she again said No! Bloodwork won't show anything. At that point I was so frustrated and I said this has been a complete waste of time and your refusal to help us with anything is unbelievable to me and then she said we're done here and I said yes we are and I said why would you waste our time if you're not even willing to do the bare minimum to help us navigate this. She then said I'm not going to take this verbal abuse and told me to leave the building! I've never been kicked out of anywhere in my 55 years on this earth. I said I'm just trying to be an advocate for my cat and I'm trying to understand why I'm being met with such hostility every step of the way and she then said I'm not giving your cat any pain medication now you'll have to go find it somewhere else. I mean, that is so INHUMANE to take it out on a helpless animal who's been waiting for this appointment for so long and not to mention UNETHICAL!!!! if you knew you weren't going to help us at all with even palliative care, then why would you even have us come in? She had all of our records weeks ahead of time to call us and let us know that. I had to sedate my cat and withhold food for 10 hours for nothing. I am still in shock over all of this as I'm sitting here watching my cat in pain. I've never had a doctor treat me like this and then act as if I'm the problem. I guess expressing discontent about the way someone is treating you constitutes as verbal abuse to her? So now my cat is still suffering and we have to try and find another Oncologist which is going to take so long. I'm just so disheartened. I've seen another oncologist here two years ago for one of our other cats that was given two months to live, and that Doctor was so helpful at making him as comfortable as possible giving us pain meds, anti-inflammatories, appetite stimulants, steroids, breathing treatments you name it and my cat actually lived another six months! That kind of caring made all the difference in the world. Unfortunately that doctor no longer works here. To treat someone the way this Doctor has treated me and to withhold treatment from my cat when we're at our lowest point right now with trying to navigate this difficult time is incomprehensible and completely Unacceptable.

    Marlene Martin, DVM - vet - Updated September 2026

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