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    Marlene Martin, DVM

    4.5 (31 reviews)

    Services - Marlene Martin, DVM

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    Ask the Community - Marlene Martin, DVM

    Review Highlights - Marlene Martin, DVM

    Martin suggested I keep my dog's body awhile, a day or so even, instead of having her take the body with her.

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    Senior Helpers - Dementia Care

    Senior Helpers

    (25 reviews)

    I am an independent professional caregiver with a lot of experience watching local agencies provide…read morepersonal care, and I have the utmost respect for Senior Helpers. They are a company with a sincere mission of providing skilled, dependable care. A well-run company with both brains and heart. Both my own experience with them, and the experiences others have reported to me, have been outstanding. I highly recommend talking to owner Susan Grant at the El Cerrito Senior Helpers' office about your caregiving needs for yourself or a loved one. I do not hesitate to refer potential clients to them when my work schedule is full, and I love visiting their office in El Cerrito Plaza, because it is an oasis of calm and peace... full of friendly people who really want to engage and help you. I would encourage anyone thinking about getting into this field as a professional caregiver to talk to Susan about a career with Senior Helpers. They are a fair and equitable employer, and care as deeply about their employees as about their clients. There is no other agency I know of that I would make any of these claims about. Nor is there any other agency I would recommend working for. In my observation and based on my research, most are exploitative and poorly run. Save yourself time and energy and start with the best when you are looking for a caregiver, or for work in the field...call Senior Helpers in El Cerrito.

    I am writing this review to document serious concerns regarding the care my family received from…read moreSenior Helpers while providing in-home assistance for my mother, who was terminally ill with glioblastoma brain cancer. It has taken me over a year to write this, as the experience was emotionally draining and deeply upsetting. Senior Helpers was originally recommended for light assistance, but my mother required hospice-level care. Management represented that caregivers assigned to our home would be trained for this level of care. Based on our experience, this was not consistently the case. Multiple caregivers demonstrated limited training in personal hygiene, patient mobility, medication handling, and overnight monitoring. I personally had to step in or assist on numerous occasions. Some caregivers stated their training consisted primarily of instructional videos. While several individuals were kind and well-intentioned, they did not appear adequately prepared for end-of-life care. There were several patient safety concerns, including: A medication administration error in which more than the intended dose was given, despite clear instructions that caregivers were not to administer medications at all. Improper assistance with patient mobility, even though appropriate equipment was available. Overnight shifts where required monitoring did not occur. Specific instructions regarding my mother's physical limitations being ignored, resulting in a fall (thankfully without serious injury). Caregivers sleeping or using personal phones for extended periods during scheduled shifts. Additionally, a member of management charged me cash during a home visit that I was later told was supposed to be free. When I raised this issue, it was denied despite the interaction being documented on in-home cameras. These incidents were documented and shared with management. Responses generally focused on staff replacement and billing rather than addressing broader concerns related to training, supervision, or systemic issues. Staffing reliability was also inconsistent. Some caregivers arrived late, some shifts went uncovered, and continuity of care was limited. A small number of caregivers were excellent, but they were the exception rather than the norm. When I raised concerns with management and ownership, communication was difficult and unprofessional, and many questions went unanswered. Contractual notice requirements limited our ability to immediately discontinue services despite ongoing safety concerns. We eventually transitioned to another care provider. After doing so, my mother's care stabilized, and the overall stress in our home decreased significantly. Based on our experience, I would urge extreme caution when considering Senior Helpers for hospice-level or complex medical care. Families in similar situations should carefully evaluate caregiver training, supervision practices, and escalation procedures--and read the contract closely. Update: 1/7/2026 In response to the owner's reply requesting that I reach out by phone, I did so today. I left a message stating that I was returning the owner's request for contact and noted that I preferred not to speak with the manager due to prior communication difficulties. Approximately 15 minutes later, I received a call from that same manager. She was polite, expressed surprise at my experience, and stated that she did not recall our prior interactions. I responded calmly and professionally. The call lasted approximately three minutes. The conversation was brief and respectful on both sides. Later this afternoon, I was contacted by my local police department and informed that a complaint had been made alleging that my call involved threatening language or profanity. Those allegations do not reflect my recollection of the call, which was professional in tone and made solely in response to the owner's public request for contact. I explained this context and was advised not to contact the company again. I agreed. Thankfully both conversations were recorded by my security cam with time & day stamps. The officer said I could file a false police report, but decided I just needed to more on... and so should you.

    RN3 Loving Care Homes - Bright and Spacious Living Room with View

    RN3 Loving Care Homes

    (11 reviews)

    My mother was there for four and a half years with senile dementia. The attendants were very…read morehelpful and kind and caring. Mina supervised and participated in care and always alerted me when something needed to be addressed. It is a nice house in pretty residential surroundings in the El cerrito hills. I trusted her with my mother and she had a very good quality of life until the end with them.

    Our Mom stayed here for 6 weeks from mid November til the end of the year, 2014. This review is…read moreintended to inform folks considering this place, which is actually a few different homes in same area under same management. Meina Wu, the RN who runs these homes, has a domineering stubborn streak which makes communication difficult, and readily admitted that they "do not give medication" - which in her own unique way says that they cannot handle elders who have a very detailed medication list or have significant care needs. Yet she DOES care about her residents and can handle those with simple needs such as feeding, cleaning, peace of mind, and simple medication. Unfortunately I cannot recommend RN3LovingCareHomes. 921 Elm was the location that our Mom stayed in, among 3 board and care houses in a row where workers shifted from one to the next. The good: the CNA's , caregivers, and helpers are all well intended, caring, sincere, and very hard working people, so again: if your Mom or Grandpa does not need much medication or medical help of any importance, this could be a great place to take them. The bad: if your loved one is in need of important, detailed medicine or has care needs that might include bandaging wounds, physical therapy, intensive care, or simply night care that involves changing a diaper, taking to the bathroom often, or has falling issues, etc, then this is NOT the place to take them. We had to constantly monitor these people: it took numerous visits by Kaiser Home Health Care nurses and PT's just to scratch the surface. They had to train the workers in many basic medical practices such as dressing and bandaging wounds and giving medication properly. In fact I personally had to instruct each caregiver how to dispense my Mom's meds and I do not work in the medical field in any way. The understanding of the English language is so poor here, most of them could not even understand the medication list even when it was clearly revised twice by the HHC nurses ! On so many occasions, I caught them about the give the wrong dose because they could not simply understand adding a 10 mg pill to a 2.5 mg pill to make a total dose of 12.5 ! Again there were major road blocks because of language comprehension. Also of concern is they give medicine by hand, often not washing hands between activities (!) On the first night that we hired night care, Meina told this person to stand outside the room, and we reported this to the agency. Meina told us that her caregivers could sleep on the couch and "hear" if my Mom was having any problems and then take care of it. Beyond the idiocy of this idea, there is the simple fact that on most nights the in house caregiver sleeps way down the hall. If a resident needs help they are out of luck and up a creek without a paddle. The one caregiver provided needs to sleep at night to function the next day and only gets up a couple times to check in on residents. In fact we ended up hiring a night sitter from a 24 hour care company to stay with my Mom. There is no way that an elderly resident with anything like Alzheimer's or recovering from a stroke with a fall-risk or maybe just has to use the bathroom or get changed often, can be safe and comfortable. This extra help costs were about $1000 per week, so that brought our bill for the month to about $10,000 when added to the board and care rent. The upshot is that it is incredibly difficult to find ANY board and care facility that has the medical knowledge and staff to handle ANYONE with significant needs, and Meina's RN3 LovingCareHomes are not exception. Unless your loved on has very simply care needs such as being fed and cleaned, this place will not be safe. I give two stars for the things they do well for simple needs elders, and again they all were really wonderful people, but as described here-in, for our Mom that was by far not nearly enough.

    Marlene Martin, DVM - vet - Updated May 2026

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