Went here for the first time for a checkup and new script for glasses. Excellent service- the…read morereceptionist, assistant, and Dr. Kikuchi were courteous and highly professional , and efficient without being rushed. The

Dr. Kimuchi is extremely patient. He is very knowledgeable and tries every method before medication…read moreparticularly with kids. We have been visiting him for quite some time and we feel very comfortable on his diagnosis. Staff members at the optic are very kind, friendly, and helpful when choosing glasses. That's is very needed because you're going to weat the glasses at all times. So better be something that suit you, you like, and fit. They even helped me with billing! The Receptionist has been changing a couple of times, but they are very nice. The only thing is that some nurses (because they changed) were rude (young one a couple of years ago), or very slow (last year). She even asked me to dictate all her report 5 times! We were very late for the appointment. It took 45 minutes because she was late with someone else beforehand. I also would suggest not performing some tests on little toddlers because they hardly follow instructions stay in one place. Dr can easily take a look to their eyes and diagnose. He's been pretty good by doing it directly. I guess at the end trying can't hurt though. I've always found parking. Almost all nearby spots are taken. Therest are compact. I don't know whay small cars or motorcycles take the big ones making people with trucks or SUVs to park in very tight spots.

I came in for (another) pair of glasses, and the whole experience was just as nice as the last one…read more (Your people are SO kind and patient with helping me find the glasses style I was looking for. (I'll be in for the new ones in a week or so and REALLY looking forward to it!) Linda Loba

Lazy and uncaring front desk staff. I'm disabled and walk slowly with a cane. My appointment was at…read more4:20 PM and I arrived at 4:34 PM. The front desk girl took all her time checking me in. Then after it turned 4:35 PM, she said, "Oh you're 15 minutes late. So we can't see you today and charge you $75 for no-show." I paid $75 and left.

I have somewhat complicated eye needs due to multiple sclerosis. I have come here before for…read moreglasses and was happy with them. This time it went even better. Everyone here is very knowledgeable and friendly. Dr. Liaw really took time to listen to me and understand my situation. She also addressed the extreme dry eye that my fancy neuro-ophthalmologist completely blew off; she gave me a prescription that after YEARS of suffering, finally works. Choosing and purchasing the glasses was also a good experience, and I did not feel like I was being upsold or pressured to get more than I needed. I'll be happy to return here in the future.

This is a very convenient location near Crossroads mall. I saw Dr Sam Hsu and was very pleased by…read morehis attentiveness and his knowledge. However I cannot say the same about the optical department. They tried to oversell me on some things I did not need and were not even willing to show me the breakdown. They just expected me to pay the amount! I did go ahead with the purchase since I really liked the glasses. However I would purchase glasses again from then since not only is the selection limited, they will oversell you on things you don't need just to make an overinflated sale. I would recommend going to the doctor for an eye exam, but doing a purchase elsewhere.

Dr. Morton is a highly knowledgeable and professional ophthalmologist in Bellevue who has provided…read moreexcellent care for my entire family. While the receptionists are a bit stern, they are efficient and keep things running smoothly. Overall, I highly recommend Dr. Morton's office.

Receptionists are extremely rude over the phone. They need training. I'll be looking somewhere elseread more

3 stars because I had to reschedule at last min because there was no doctor available and another…read morestar off for not being transparent with their patients. Check in was easy and fast and inside is updated and clean. Plenty of parking. You will do usual eye check in stuff like measuring eye pressure and vision check. The only difference I had with this place was they didn't do dilation. At the end of appointment, they told me that retinal imaging isn't covered and i have to pay out of pocket after exam was finished. It would've been nice to let patients know ahead of time to choose either dilation which is covered under insurance vs retinal imaging for convenience but not covered by insurance. Ended up paying for $40 dollars for the scan and checked out in an hour. Overall staffs were friendly, but the experience left bitter taste in my mouth.

Amazing Service Experience Yesterday, the screw holding one…read moreof my eyeglasses arms on fell out. Obviously, I can't wear the glasses without the screw in the arm. I tried several repair kits, but none of them had the right-sized screw. I thought perhaps there would be an eyeglass store in Woodinville that might be able to help me. Fortunately, I picked The Optik. I sent an email as well as a text to The Optik. Approximately 20 minutes later, I got an email back from an associate named Lilly. Her email was very pleasant and inviting, so I drove over. A sign on the door indicated that they were short of staff and there might be a wait, but I didn't have to. Lilly was sitting right at the desk. She recognized me as I walked in. She took my glasses and said Please sit down and make yourself comfortable. I'll be right back. Who does this nowadays? In about 10 minutes, she was back out and said that she wasn't able to find the exact screw, but she did find a screw that she cut and used to repair glasses. Remember this: I had no appointment. I had not purchased my glasses there, and she didn't know me from Jack. I haven't had better service from anyone in the past few years than I received from her. Thank you to Lilly, and thank you to the owners at The Optik, who hire the right people with the right attitude and training. If you need new glasses or a minor repair, like I did, I highly recommend that you go to The Optik.

I've been going here for several years for my yearly optical visits. The past few years, I've seen…read moreDr. Zheng and she's very nice and knowledgeable. There's never much of a wait after checking in.

Today I had a terrible experience visiting Dr. Zheng Zheng. She was very rude and inattentive, and…read morealso sick and wearing a mask. She immediately started speaking to me in a raised voice, didn't say anything about the condition of my eyes, and simply wrote a prescription for the contact lenses I showed her and which I'm currently wearing. And for all this I paid $145. I do not recommend this doctor.

I have been going to Dr. Eng for 10+ years now and have received excellent service. The office…read morestaff are gracious and very friendly. I enjoy going in for my appointments and being greeted with a smile and a familiar face. Dr. Eng is great person and very kind. He does a very thorough examination and takes the time to explain what he is doing and why. Laurie (Ophthalmic Assistant) is cordial and will do whatever she can to make you feel comfortable. Hannah (Optician) has really good taste and has a great talent for picking out the right style of frame for clients. I would highly recommend Redwood Eye Clinic to the public. Thank you, Eileen Wallace

Very clean. Very modern. They handled our double appt really efficiently (my young son and I)…read more Being new to the world of having to need glasses they were very helpful and knowledgeable and answered all of my naive questions in detail. Highly recommend.

We've been patients of Dr. Lim's for the last three years. He is amazing along with his staff…read more With our youngest being on the autism spectrum, he is patient as he explains what he'll be doing and is thorough in our appointment explaining the results of the different diagnostics he applies to assess health of your eyes. I appreciate his sense of humor and kind demeanor. Tatiana who works at his Kirkland Optix location has a great eye for what frame works best for your face and takes the pain out of finding that perfect pair of glasses. We look forward to heading to our annual check ups despite the eye drops!

First they take your medical insurance information saying they take it just in case they provide…read moremedical service. Then they charge your medical insurance just for looking at your retina image. However, they disclose that the medical insurance will be charged only after the retina image is taken and looked at. When you tell them that they should have disclosed the retina imaging will require charging medical insurance, they get offended saying they were transparent with you. They think transparency means that they told you your medical insurance will be charged after imaging has been already done. Very interesting perspective at transparency of services rendered.