Had a blow out that tore the sidewall open on run flat tires. No spare??!! called my roadside…read moreassistance; 1.5 hour wait?! Look up these guys in Birdsboro. Immediate response and showed up within 10 minutes. They also waited a few minutes with no complaints while we arranged transportation for my wife and two small children. Reasonable fee and very polite and professional driver. We now have their info stored in case we should need a tow in the future. They respond 24 hours a day. Good local business that also does maintenance and body work. I will likely take my jeep there for some needed suspension work. Why, because they are locally owned and have earned a shot at my business. A+

I recently had body work done at Harners and it was a terrific experience. From the first phone…read morecall they were on it ! They were wonderful thru the whole process. And in the end, my car looks brand new and perfect!! I can't say enough positive things about this company. Highly highly recommend them Thank you Harners Anne L

So far they are amazing! They helped with our rogue when we…read morehad flood damage and now with repairs to my wife's vehicle. Once it's all said and done I will update this review because I am sure they will earn the last star!!

This shop is quite literally a scam artists' business. My vehicle was disabled on the highway due…read moreto a failed clutch. I had no choice but to allow Sanatoga Auto Body to do the tow, since my roadside assistance was not covering the cost. The tow was a distance of 5.3 miles - a very short distance from their shop. I was charged $150 for the tow itself, and $20 for a fuel charge. I didn't realize it cost $20 to drive 10.6 miles combined distance. That must mean their tow truck gets 1.88 miles to the gallon! WOW! Then, a second tow to a shop for a combined total distance of 21.6 miles, was an other $100. So, why the drastic difference in cost per mile? When I asked the receptionist about this, she fumbled her explanation, saying it was figured out on a "by-job-basis" and negotiated each time. Translation to this: We take advantage of our customers when we can. The receptionist also acted extremely rude on the phone, and hung up on me once. I had to go confront the shop owner in person. I'm a four-year military veteran with a 6-month pregnant wife. I remained calm, nice, and reasonable when discussing this with the owner, Paul, the entire time. They refused to cut even $20 off the total bill, and only accepted cash payments - because people were cancelling their credit card payments, due to the outrageous, scam prices. Do not EVER give this place your business. If they lie about cost and profit on a simple tow job, imagine how they act when they actually figure price on fixing your car.

I recently purchased a 2004 MB SL55 AMG from this dealership. The transaction was simple and the…read morecar was delivered in outstanding condition. Larry and his team deliver what they promise. My friends and family cannot believe the fantastic condition of the car. When you purchase a car like this, you need to have confidence in the dealer because there are things that could be wrong. I can see that Larry chooses his cars carefully. HiLine demonstrated to me they really know the intricate details of the Mercedes SL line and have the expertise to deliver. If you are looking for a collectible or specialty car, I highly recommend you look at Larry's HiLine inventory on their website and buy one of their cars.

Very frustrating experience. I spent nearly two weeks trying to get basic information on a vehicle…read moreI was seriously interested in purchasing. Multiple promises were made to send over details and documentation, yet every follow-up led to another excuse, delay, or indirect response. What made it worse was the constant effort to justify the car's inflated asking price based on supposed maintenance and prep work, while refusing or being unable to provide straightforward specifics on the actual vehicle in question. At one point I was even sent paperwork for an entirely different car, as if that somehow answered anything. Being "busy" is not an excuse for poor communication or lack of basic follow-through. If someone is too busy to provide simple information on a car they're actively advertising for sale, that says a lot about how they operate overall. After nearly two weeks of back and forth, the interaction ultimately ended with me being told they were "too busy" to even assess the car anytime soon. That pretty much summed up the entire experience. The whole interaction came across as arrogant, dismissive, and unnecessarily difficult for no reason. I eventually decided to take my business elsewhere and suggest you do the same before your time gets wasted as well. For clarity: I was never denied financing, never discussed credit approval, and financing was never relevant to this situation in the first place. I was a cash buyer and was prepared to pick the vehicle up the same day I initially called nearly two weeks ago. I was informed it will take time to prepare, which I totally understand, and was willing to give him the nearly two weeks I waited just to get the basic information to me. This review is strictly about the lack of communication, follow-through, and inability or unwillingness to provide straightforward information on a vehicle that was actively advertised for sale. I also have direct text records with the dealership regarding the vehicle and the repeated delays in providing information, so there is no confusion about whether this interaction took place or if it was with the correct dealership. Any attempts by the dealership to discredit my experience are false and would only show the true character of the dealership and how it operates. Edit after their reply: I did NOT ask for a discount, only that I was informed what repairs had taken place so I could comsider what value they added for me personally and decide if I was happy with paying a premium for those repairs being done (whatever they were). I would never negotiate the price of a vehicle before considering its value. I was NEVER informed that a deposit is required for them to even assess the vehicle for a customer, which is a poor business model to begin with- requiring money before even being willing to discuss the vehicles details is extremely shady business. My texts show how obviously dismissive the owner was about my requests, and his false reply shows his true character. BUYER BEWARE.​

had some damage on the passenger side near my mirror that went along side the car. they replaced…read morethe mirror and did some of the paint work but left scuffs on my clear coat and when I got inside my car I found compound smudges all over the passenger side door and little splatters on the seat as well as some splatters even in my engine bay. paid 1500 and I could've done a cleaner job myself.

I went there to get an estimate for a couple of minor things, the office manager was impatient. He…read morequoted me $500 for repairs when he spent less than a minute to look over my car. I took the car to someone in Downingtown. They actually examined my car, recommended DIY both of my issues. They told me if I still can't do them, I can bring it back to them for repair. I spent 20 dollars to fix both issues. Always shop for your services.

A plow truck damaged my X5M BMW. I looked up certified dealers in the area and found Masano…read moreCollision. I was greeted and offered a beverage while I waited. I have never been through this process before. Jarad was my service advisor. Jarad went over what they were going to repair and said he would text me updates. It seemed to easy and I'm not buying it. Being wrong is a welcomed surprise. Jarad updated me through text message. It was done when he said. My BMW was perfect. They even cleaned it inside and out. Highly recommended!!

I had an extremely disappointing experience with this business. The staff was unprofessional and…read morerude, and there was a complete lack of transparency regarding their astronomical storage fees. Rather than clearly explaining costs upfront, they simply referred me to a sign in their office after the fact, which felt misleading. When dealing with customers who are already in difficult situations, I expected at least a basic level of professionalism or willingness to help--unfortunately, that was not the case. They were unwilling to negotiate or offer any assistance, leaving me feeling taken advantage of. I would strongly recommend going elsewhere if you value honest communication and fair treatment.

I've had serious concerns about this shop's integrity. They tried to hold my safety inspection…read moresticker hostage unless I agreed to nearly $800 in repairs. I went to another shop down the road, and they fixed the issue for a fraction of the cost and completed the inspection without any problems.

THE ONLY REASON FOR THE ONE STAR IS BECAUSE THEY WON'T POST WITHOUT AT LEAST ONE STAR!! THIS SHOP…read moreIS HORRIBLE! WARNING WARNING They had a car for over 3 months and charged the person over $5000. Once customer received their car, they did not have it for one week and now they have a major oil leak. When customer reached out they told them to bring car to them and it would cost an additional $2000 to fix the leak. Now, in 3 months you never noticed a major leak! This shop is trying to take as much money from people as possible! You did not fix the car you caused more problems and tried to charge for it! You should be ashamed of yourself! I would NEVER recommend your shop to anyone! What I will do is warn everyone of your shop! Today I took my car to another and guess what it not going to take $2000 to fix it!

My body work was done timely and professionally. The folks at Eckhart are very kind and…read moreprofessional

Quick with the appraisal and an a good cost to repair. The only problem was they wouldn't allow me…read moreto wait while the minor repair was completed. Couldn't get an Uber to work out.

Exceptional in every way. Marked by patience, courtesy, superb repair and restoration.read more

If anyone is looking for a stellar business, that out performs all the rest, this would be the…read morecompany you want to take care of your cars repairs and bodywork needs! This will be our 6th? time using Downingtown collision for our five children and ourselves over the years. From fender benders (our mistake) to oops accidents from others, this team is unparalleled. Staff is over the top accommodating, where it's not even a question when it's time for something as stressful as a bodywork repair to be done. This is who we go to. Great communication, excellent work, support, staff, phenomenal, and best part of all is when the car is returned to us it's in cleaner condition than it was when we purchased it. Thanks once again for a fantastic impression