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Brandywine Coach Works

3.8 (23 reviews)
Open 7:00 am - 5:30 pm

Services - Brandywine Coach Works

Bumper repair

Dent removal

Auto detailing work

8 More Services

Auto frame testing

Auto mirror repair

Auto mirror replacement

Auto steering and suspension repair

Rear-end damage

Auto window repair

Auto window replacement

Auto windshield repair

Brandywine Coach Works Photos

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Recommended Reviews - Brandywine Coach Works

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Damaged start button

Brandywine Coach Works is contracted with USAA. I have a 2011 Range Rover HSE and damaged my front bumper in a collision. The truck was fully operational, everything still worked, and I drove it for two weeks before any repair. I brought the truck into Brandywine for an initial estimate and Paul examined it. As an example, Paul showed me where the right headlamp bracket was damaged, but the left headlamp was fine. The initial estimate submitted to USAA was $4,307.02 before my $500 deductible. On the original estimate, replacement cost for the right headlamp damage was $900 (among other things). I dropped off my truck on 3/26. On 4/8, I got a text from Brandywine stating that the estimated date of completion was 5/2 - which was bad enough. However, the VERY NEXT DAY, 4/9, I got a text from USAA that my truck was deemed totaled. Paul was used as the 'appraiser' for my truck, then submitted a supplemental estimate that totaled $6,902.09. In the supplemental estimate, now BOTH the right and left headlamps were allegedly damaged, and the cost increased from $900 (on the original estimate for the right headlamp), to over $1,018.75 and the left headlamp estimate was $1021.25. It was no coincidence that the Brandywine appraised value for my truck was above the original estimate but now slightly below the supplemental estimate. To add insult, when I dropped the truck off, my key fob worked fine. Brandywine claimed that it didn't work and had their technical staff find a workaround. They damaged the start button and now the key doesn't work at all. I would never, ever recommend Brandywine Coach Works to anyone for any reason - they are only out to pad bills and make more money or total out your vehicle to sell or sell for parts.

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Ask the Community - Brandywine Coach Works

Review Highlights - Brandywine Coach Works

Brandywine Coach Works did an absolutely amazing repair job on my car!

Mentioned in 2 reviews

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Crawford's Auto Center Inc

Crawford's Auto Center Inc

3.6
(21 reviews)

I can only repeat what was said in the other reviews about the Crawfords! They are the absolute…read moreBEST repair business - I would say business in general - that I have EVER dealt with! I drove in without an appointment in late August after having been rear-ended in my SUV. Coincidentally, my husband was away for a week and I had no one else to help me decide one repair shop over another and I did not want to make my husband concerned because he was on a much-deserved trip! So I was trying to navigate this on my own. Barb met me with a smile and was extremely sympathetic and understanding of my plight. She called Steve to come out and look at my car and he immediately said it should not be driven and I wasn't safe in it, so they took over as my ADVOCATES and fought all the battles on my behalf. Wow, am I ever glad I went there instead of somewhere else! They explained, briefly and completely, all my options and MOST IMPORTANTLY, all my legal rights! They are experts at how the insurance systems work and they know what they can and cannot do legally. I was completely taken care of! They got me a rental car which was delivered right to the shop and I was able to drive home from there without any problems and didn't pay a PENNY to the rental agency because they knew how to deal with the insurance company of the person who hit me. They stayed in touch with me and we worked out all the issues as time went on, even though they ended up having to keep my old car, which was declared to be totaled, on their lot for over 2 months until the insurance stuff was all figured out. The whole experience was so positive, warm, and supportive that I would recommend their business to anyone and everyone who needs them! I can't say enough about their high abilities, concern for their customers, and unstinting kindness and helpfulness! Thank you, Crawford's!!!

The woman behind the front desk did not like me asking questions. She seemed very frustrated,…read morealmost as if she didn't know how to do her job. She became very argumentative and confrontational. It is like she never dealt with a customer. I know most times when the police are involved you don't gat much of choice as to where your car is towed to. If you do have a choice do not take it here.

Magic Motorz

Magic Motorz

4.6
(20 reviews)

This rating is not based on their service, as I was unable to take advantage of that. Instead, this…read morereview is for their communication, or lack thereof. I have been trying for months to reach this business by phone, and have not had one phone call returned, despite leaving a couple of messages. I finally decided to try reaching out through Yelp. I thought that I'd finally made some headway, as shortly after filling out the form, I received a response with a list of their services and their prices. But it turns out that was merely an automated system response. Where it gets worse is I responded with the service that I would have liked. . . But crickets. Even though Yelp showed that my message was "Read". I gave them a few days, assuming that they were just busy. But I can't believe that a business can be so busy as to not provide at least an acknowledgement. My final communication was reaching out to thank them for their initial automated response and mentioning that I assume they have no availability. And again. . . crickets. The final straw was the notification that my message on Yelp had indeed been received and "Read", yet still ignored. I really wanted and tried to support this women-owned business, but I am extremely disappointed in their lack of communication. Reply to Business Owner's Response: A quick search of my cell phone's call history shows that I did in fact call the correct number. The screenshot below shows that I have been trying to reach out to you since May 2025. And if you look closer, you will see that each of the icons are outgoing calls. Not one call back was ever received from you, despite the voicemail messages that I left. Additionally, I still have my landline, so a couple of calls were also made using that phone number. However, I don't feel that it's necessary to provide a screenshot of those call records. After my last call of October 28, 2025, I finally reached out to you through Yelp in November 2025, which leads us to this review. Thank you for your response to my review, although I wish that I could have received a proper response outside of this forum. Good luck to you in the future.

Great service and car looked wonderful! Used valet pick up and delivery. Communication was great…read moreand very positive

Brandywine Coach Works - bodyshops - Updated July 2026

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