The guy is totally loopy, but he is nothing short of an eye god. Seriously, I have the worst and most difficult eyes ever, and other places couldn't help me (prescription wasn't right, contacts hurt...) Finally, one of the failed eye doctors (who actually got good reviews on Yelp) gave up and said since he couldn't do it, only Mark McAdams could help me (it was indeed that dramatic). Made the appointment, even though he is in DUBLIN and I work in MENLO PARK. But it was worth it and I can't, and won't, ever go to anyone else. read more

The only thing I agree with the last review is "loopy." I don't usually give below two stars because I think people get the picture with anything lower than 3 stars, but this guy is the WORST people! I've had to go back to his practice more than 5 times and I still don't have glasses I can use. I don't have the worst and most difficult eyes like the last girl, so maybe that's his specialty. I just wanted regular glasses that I can see with, but apparently tha is too much to ask for from an eye doctor. And I know I'm not the only one complaining because on one of my visits back, another woman was complaining about the same thing to me, and telling me that she's been back several times and still has glasses that make her dizzy. He ended up having to send my glasses back to be remade, but then charged me for it! Even still, I had originally paid for the most expensive high-index lense, and when it came back, I can tell it was not the lense I had paid for. Even his receptionist told me that it was not the high-index lense, but that most people cannot tell the difference. What kind of BS is that?! I will be sure to stay far away from this place in the future. There are tons of optometry in every corner with much better service, better technology, and more sanitary. read more

Yah I really hate to leave a bad review but I feel must warn people. I have had glasses most of my life. I figured I would go get my prescription updated and then get my glasses there or costco. Well this wasn't going to happen here. His equipment is very outdated and to be honest I'm not sure if it was cleaned beforehand. After numerous attempts with the machine in his office to get my vision tested we went outside to see if this setup he had worked out for me would work. Well my old glasses worked about the same so no progress there. I also noticed a guy waiting in the waiting room for his appointment. So we go back to his room and explains that he wants me to come back so he can do a good job and some other long confusing story about dizziness. Loopy doesn't begin to describe this guy. I have two small children so me getting away for a appointment is difficult enough let alone needing to come back for additional appointments. I really think another reason I was rushed out of there had to do with that guy waiting for his appointment and them not blocking enough time for me. In the past I have seen many doctors and never had to go back. Shoot 3 years before I went to Lens Crafters and had my eye appointment and had my glasses made the same day. Anyway I'm so thrilled to need to go through this whole progress again with a new doctor for a updated prescription. Something tells me I will have better luck at Costco. read more

This poor rating is for the receptionist only. I have had glasses since 4th grade, and contacts sense 8th, so I have been going to Dr. McAdams for as long as I can remember and I have never had any problems with the service. He always have been really sweet, funny, and does a great job. He had the same receptionist for a long time, but sadly one day about 2 years ago I came in and there was a new receptionist. That's when all the problems started to happen. First, one day I called and ordered a few boxes of contacts. I currently live near San Francisco but continue to drive out for visits and to pick up my contacts. I asked the receptionist what day they would be ready so I could plan some other errands in the area. That day I called and asked if they were in yet and she said they still hadn't made the delivery but they would be by the end of the day. Around 3 I went to the Starbucks next door because I obviously didnt want to drive all the way back home and then drive back. Around 4:45 still no call about my contacts and they close at 5. I called, no answer. I walked over...no one there!!!! I know its only 15 minutes but doesnt matter, if they are open until 5 someone needs to be there until 5! I called the next day and explained how frustrated that I was that I waited and never even got a call saying that they wouldn't be in that day and all I got was attitude. All she said was "Well they didn't make the delivery." I never got an apology of I'm sorry that I didn't call and never addressed that she closed early. Basically no customer service skills whatsoever. Got her to mail me my contacts which she said would be there by the end of the week, but came a few days after that. Next I called a few months later asking to order more, even though I knew my prescription was a few months expired. I really really need some but with the distance and how busy I have been with work, internship, and school I dont have time to drive out there for a while. She says no because I havent been there in 2 years, which isn't true, I went a little over a year ago and have the prescription. She starts arguing with me that it doesnt matter because she doesnt have it in her file. I start explaining how I have had no problems, basically until she started working there and she just goes "Sooooo, do you want to make another appointment?" With tons of attitude. I tell her how I won't be coming anymore because of her service and she just ends with "Ok, Ill let him know." Once again ZERO customer service or apologies. Lets just say I feel bad for Dr. McAdams. Hoping she doesnt drive away all of his customers. read more

He is great ! I always wished for a right prescription and it came through by him. He is the only Dr. I saw besides my dad that had a sweet sense of humor , it helps you to feel comfortable specially on the very first appointment. He is so sweet that even gave me advises for my allergies and my dog's dry eye. 555555555555555555 starrrrrrrrrrrrs indeeeeeeeeeeeddddddddddd. His receptionist also is a very sweet and helpful girl. I was gonna give 4 and it is only because of the lab where they send their cases to. I gave my frame (which is a pricey designer) to replace the lenses ,they tightened the screw too much and the handle fell off when I tried to bend them to put in the case. No big deal to me though, some super glue did the job for me read more

Even though his sense of humor, is indeed, a little odd, I am very happy with my prescription. He took the time to walk me outside with different lenses, inside with a book and even in front of a computer to test the lenses. This is the most accurate prescription I have ever had because he really did take the time to find the right prescription for me (my right eye is worse than my left). Yes, he is a little odd, but smart, patient and does a great job. read more

I love this office. Dr McAdams really takes as much time as you need to get your prescription just so. Since that is the only reason I go to see this sort of physician, I have to give him 5 stars. The selection of frames is great as well, and his new office manager Noi (sp??) is super helpful. If they don't have the frame you want, she will do everything in her power to find it for you. They are also pleasant. Pleasant and reasonable are underrated. They are both of those things. read more

I go to Dr. McAdams and will go back. I wouldn't describe him as loopy, but eccentric does come to mind; a pleasant and cheerful eccentric. He enjoys talking and is quite interesting. I found him professional and skillful. At my first visit, which was my first necessity for reading glasses, he actually told me I could just get the basic three pack at costco if that was all I needed. I wanted something nicer for the office so I got one pair from him and the three pack at costco to have some around the house and one in my vehicle in case I found myself out and forgot to bring glasses. That was great advice. He could have just tried to sell me more pairs, but that is not what he is about. Some time between that first visit and today (a few years now), one of the bridge rests on my glasses fell off and was lost. I went to him, thinking I would have to order a new pair. Instead, even though I just walked in, he took me to the back, matched a replacement and fixed my glasses on the spot... no charge. It is time for me to go back as I can tell that the books are getting farther from my face again. I was looking up his phone number when I found these reviews. What I found peculiar when reading these is that there are mostly five star reviews (including mine now), but no one ever finds those "useful", but they find the one star reviews "useful". Have we degraded as a society so much that we only find value in negative news. I know this is true in mainstream media, but do we not find value in genuine positive reviews about individuals. If there were mostly bad reviews here, even I would probably rethink my next visit, but that is not the case. I'm going to make my next appointment now... read more

Dr. McAdams is the best eye doctor I've ever been to in the over 20 years I've been wearing contacts. He is professional, kind, and meticulous. It is a real treat to find someone this absolutely expert at their job. read more

I have only had my eyes looked at once before by some stupid Dr. at Kaiser that said and I quote "your eyes are fine, why are you here?". That is not good customer service. I have never worn glasses and wanted to get my eyes completely checked out because I have only done this once and I also wanted the glaucoma test as I am "getting older"and that is what you are supposed to do. Dr. McAdams was so nice and funny, he made the whole visit relaxing and actually kind of fun. The receptionist was nice and the Dr. was great. I will be going to Dr. McAdams for my yearly eye checkup, every year. Big plus, my kid who is shy with almost every new person we meet, was not shy at all with this guy. He talked to her and to me for quite awhile. I found him to be very funny , nice and competent. read more

I've been seeing Mark for years - really knows his stuff, reliable, and very patient - I went thru several sets of contacts until I had the right ones and he got me free trials, etc. read more

I hate going to any king of doctor. However I dont mind going to see Dr. McAdams. I think he is friendly and makes you feel comfortable. I would rather have loopy than doctors that dont have time for you. I even came back multiple times (both scheduled and unscheduled) trying to find the perfect contacts for my picky eyes. They were even patient with me when I didnt like the frames I ordered. Also the Dr. gave me good advice about getting lasik. I dont think anyone else would. I have worn glasses my whole life and never did anyone consider over all health before giving a final advice. a few years ago I bought contacts that didnt seem right after awhile, I have a good reason why that might be now. read more

Our family has been going to Dr. McAdams for over 5 years. We always receive very professional service and advice. I highly recommend Dr. MCAdams to anyone looking for quality eye care! read more

I don't know who this Dean guy is but he is totally off-the-wall. I moved out here from Ohio several years ago. I am so near-sighted that eye surgery is not an option. Even more so retina detachment is also ever so likely down the road. Dr. Mc Adams is a true "eye god". He was not only able to fit me with glasses to see an incredible 20-20 but he was able to fit me with contact lenses. Over the years, I had 3 children who have had their share of eye conditions. (one of which will someday have to have a cornea transplant.) Dr. McAdams is truly the most knowledgeable, personable eye physician of his time. He found us a great specialist for my son's condition and he continues to be monitored. If he seems a little quirky, even more power to him that he feels comfortable with his patients. He is the best, so to you "Dean L" you're missing out!! Dr. McAdams and staff are definitely "Number 1" read more