I started seeing Dr. Khoo after moving to the area, and after a few years of dismal care, I chose a…read moredifferent provider. What really made me choose to drop her as my primary is that I had severe, unusual fatigue and exhaustion, came to her and described everything that was going on with me. She then took her stethescope, barely put it on my chest, listened for about 5 seconds, looked at me and patted my shoulder and said, get more rest. And walked off. I was so appalled by her lack of listening or care. I would avoid Dr. Khoo.

It was the most rushed appointment I have ever had. The…read moreentire appointment took about 40 seconds. After listening about the symptoms and a 5 second exam, she immediately stated that she is prescribing meds. Didn't say what her diagnosis was. I had to ask her what she thought the problem was. Not a good experience at all and I am not even sure her diagnosis is correct.

I am on the same page as Erin K. I was scared to get a new doctor but I felt I needed a change and…read moreI'm so thankful I found Dr. Pabla. She was welcoming, caring, and very knowledgable. I loved how she was very thorough in going over my lab results line-by-line with me and how she looked back at my past history as I had questions. She welcomed my questions and I felt confident that I can now take control of my health with better eating habits and exercise. I also loved how she let me know of the resources available such as a therapist if I needed one. I felt my mental health needed a little more attention since the pandemic and for her to let me know how I can access that, I was loving my decision of having her as my new doctor.

This is my first review ever.....Dr. Pabla is truly phenomenal. She is kind, caring, genuine, and…read moreso easy to talk to. I am one of many women, that have been a bit scared to go to a doctor, after many years of not going. Dr. Pabla was understanding, with absolutely no judgement. And simply said, it's ok, and I am glad you are here. Dr. Pabla set up all the tests and referrals I needed at that moment, walked me through each one, and explained the reason for the referral. I feel so lucky , I landed with her. She is new to the practice, and I am new to seeing a doctor again. Thank you Dr. Pabla!

We've been seeing Dr. Radhika Varma as our primary care physician for over four years now, and I…read moretruly can't imagine going to anyone else. She has that rare combination of deep medical knowledge and genuine empathy. Her bedside manner is incredible--calm, attentive, and always respectful. She takes the time to really listen, never rushes through appointments, and explains everything in a way that's clear and balanced. Dr. Varma doesn't withhold information or make assumptions--she gives you the full picture and helps you make informed, thoughtful decisions about your health. Her advice is always reasonable, grounded, and personalized. You walk away feeling heard, respected, and cared for--not just treated. We feel incredibly lucky to have found her and will continue to see her for as long as she's practicing.

Dr varma is awesome she's been my doctor for years highly recommend very knowledgeable and…read morecompassionate. Video calls and in house visits she does it all

Dr Ferris is a wonderful & caring doctor in an established clinic with other physicians. She is…read moreattentive, spends time with her patients during an appointment, asks questions about your health, goes the extra mile to figure out the root of any issues a patient might have. She will find the right test or specialist for you if you need additional care. She responds to her messages in a timely manner. She's helped some of my other family members when their usual doctors were on vacation and they too were very impressed by her professionalism and helpful treatment. She recently won an award for providing top care in Family Medicine by Sutter Health in the SF Bay Area; it's well deserved.

I've seen Dr Ferris twice for my mom's health checkups. Knowing that my mom is nearly deaf, she…read moretalks to her loudly and enunciates her words very well. She takes the time to go over my mom's past health history (having just moved from southern CA) and medications. She's very attentive and caring. I've seen other doctors for my parents and there's no one that truly has cared and gave much attention to my folks. If you ever need a family practitioner, you won't be disappointed with Dr Ferris. Truly a professional and yet provides personal attention and care!!

I want everyone to be aware of my story if they ever go to Sutter Health Palo Alto Medical…read moreFoundation for any type of check up. In July 2021, I went to see Qia (Andy) Zhang at one of their hospital locations in Burlingame for a regular annual physical exam. I am a healthy individual going in just for a check up. My health insurance is one of the premium levels of insurance provided by Apple. Between my husband and me, we pay ~$300 per month for this premium health insurance. Since August, I received multiple bills from Sutter Health charging me excess of $300 dollars for various tests that I had no clue were administered. After multiple calls to both the billing department and UHC, I found out that I was tested for a variety of things including rubella antibodies and more. They were all coded as "preventative - general adult medical examination without abnormal findings" but in speaking with doctor friends, these are generally not needed in a normal, healthy adult's annual check up. Even if the doctor did want to test something special, he should have disclosed it and coded it appropriately. If you are a doctor, you can let me know. I tried calling Qia Zhang to find out more. I never received any call back. The billing department was worse. I talked to multiple people who outrightly blamed me for getting charged. Saying that it's my responsibility to know what I need to be tested for and exactly which tests are covered under my insurance. To be clear, the doctor did no disclose to me anything about what he was going to test me for. I also never received any results from any test. Another billing rep said that if it was just a regular physical, I should not have disclosed any discomfort to the doctor which could have triggered the doctor to run extra tests. The only thing I told Qia Zhang was that my stomach was feeling funny for a couple months back but now I was fine. This is not my first, second, or third annual check up. I am 30+ now and have done enough annuals but I have never been told that I shouldn't disclose to the doctor if there is anything wrong with me at an annual exam. I have never experienced a bill for an annual even when I had much worse insurance at other companies. In sharing my story with other Apple employees, we found out that many people have had similar experiences with Sutter Health, one of whom was charged over $1200 just for an annual exam. Right now, we are at a limbo where UHC says it's Sutter Health's issue and vice versa and I'm in the middle stuck with a large bill. It really is not the money at this point, it's the principal of the matter. My husband and I are lucky enough to have full time jobs during this pandemic. What if this large bill landed on someone who was less fortunate? Everyone, please be careful when you go to the doctor's, especially Sutter Health. We have since heard too many horror stories about their tactics. It is really sad that the medical and insurance system cannot be trusted.

Dr. Zhang is professional, kind and caring. I am impressed by his manner and the care I received…read more He is responsive to my concerns. His team is also very efficient. I usually don't have to wait to be seen after the check-in process. Overall glad to have Dr. Zhang as my doctor.

I've read all the 24 existing reviews and agree with almost all of them, positive and negative. Dr…read moreLing is indeed very knowledgeable and very skilled. But she's also over booked and rushed. She's sometimes running late. She's been my primary care physician for over 2 years, and except for my first appointment with her, every encounter has been very quick and a bit cold. Transactional I guess. The only reviews I didn't understand were the ones that say she is warm and caring. I'm of Chinese descent but I don't speak Chinese and my family isn't culturally Chinese. So maybe the definition of "caring" I have is different. Most of her front desk staff are cranky and don't smile or make eye contact. Maybe they're stressed. But there is one, a young man, who is very nice. He is American like me and feels culturally like me. Dr Ling's impeccable skills and this young gentleman are two of the three reasons I give this practice 4 stars. The 3rd reason is because Dr Ling does try to squeeze people in (likely the very reason she's so busy), and I recently got lucky to be one who was squeezed in. I'd been experiencing "female organ" pain but my obgyn didn't have appts for over a week. I got a video call with Dr Ling minutes after I called the office. She had my chart, reminded me of the same issue I had 18 months ago, and prescribed the same medication. She also gave another prescription for prevention. Her staff sent in the 2 medications to Walgreens. Awesome! But this Walgreens in ssf turned out to be really bad. They kept losing the main one I needed. So Dr Ling's staff kept trying, finally resorting to a phone call, which is unusual these days because it takes time. So it turned out that one of the women at the front desk, and the nice young man pulled through for me even after 5pm when their office closes. So all in all, my net rating of Dr Jie Ling and staff is very positive. And maybe they're getting better at being more caring and nice by my definition. It seems so!

I believe Dr. JL is excellent based on her profile; however, try to get past her front desk staff…read morewho give attitude and create issues when things are simple to become established as a patient. If you are Asian and speak Chinese you will be treated better than if you are a non-Asian/non-Chinese speaker. You never have the chance to speak with JL directly as everything is filtered by staff who miscommunicate and misunderstand the situation in English.

This review is a mixed bag. Dr Fulleman is a good doctor I…read morelike her and would give her four stars without a doubt. She listens, takes her time with you, and actually examines you. On the other hand, Dr. Leykina is a DISASTER. I have seen her twice now when I've needed a same day appointment- both times I've had a sinus infection. And both times she's asked me what type of antibiotics I would like to take. DO NOT SEE DR LEYKINA. She is also habitually late. I waited a half hour for her once, and today I waited one full hour. On a positive note, the woman who does lab work is so good at drawing blood you barely notice when she's poked you- even though I hate having my blood drawn, I am not afraid to have it done here. While often overwhelmed and a little bit disorganized, I have to say the front desk staff is very nice and I've never had billing issues or had to wait too long for an appointment.

I agree with the negative experiences others have had here. The people at the front desk are quite…read moredisorganized; every time anyone called me to "confirm" an appointment, I was given a time that was different than my original appointment time. I was also recommended several tests that were not covered by my insurance; a fact which I only discovered when I received the bills in the mail. Granted, insurance is as much a confusing nightmare for practices as it is for consumers, but just a warning of "your insurance might not cover this and you should call them before getting it done" would have gone a long way, as opposed to "I recommend you get this test and you might as well do it right now." I was also given a blood allergy test with no warning that it can return a false positive. My allergy tests indicated that I was allergic to everything that they test for (including onions, rice, potatoes...pretty much every component of a human diet). This seemed like a pretty obvious sign of a false positive, but the doctor I spoke to didn't seem to be aware this was possible. Near as I can recall, our conversation was: "So, you're very allergic." "Um, I guess so." "You must be very sick." "Actually, I feel fine." "Oh." I then waited for a follow up response--any kind of insight beyond "Oh". Eventually, sensing none was forthcoming, I excused myself, because I had work to get to. (And due to the aforementioned lack of warning regarding insurance coverage, I later received a bill of over $250 for the test.) I had other experiences here that were less negative, but never any that rose above adequate. I would definitely recommend that you seek your health care elsewhere.

Do not trust this doctor! She was rude, dismissive and consistently told me I was just getting…read moreolder. She actually rolled her eyes at me when I said I work out but was feeling very out of shape. I had multiple complaints and no other history of illness. There was no reason for her not to believe me and she delayed my getting real help for months. Moving from unpleasant to incompetent: she told me my test results were fine (PTH) but when I read the report the test WASN'T EVEN RUN. Upon pointing this out to her, she indicated it was probably fine anyway. I insisted we re-run it and it was a very typical clue to my diagnosis. It turned out I had a 3.5 cm nodule on my thyroid which was cancerous and a parathyroid that had to be removed as it had stopped working. Even if I could forgive the miserable attitude, giving patients wrong test results is downright incompetent.

My employer has a tie up with One Medical…read more I visited Dr Maricar for a checkup. She was patient with her exam but unfortunately, all she did was to suggest to monitor my symptoms by downloading a generic wellness phone app. This was one of the worst diagnoses I have received from any doctor. The next day, I made an appointment outside One Medical with someone who could provide more helpful medical advice. On top of this, I received $$$ bill from One Medical. When I called their billing department to check on the bill, they thought I was calling to negotiate and they automatically reduced it in half. I complained to my employer who had to follow up with One Medical to sort out the coverage. Such a hassle, avoid and go to a real clinic and a real doctor.

We met Dr. Gopi Desai for the first time today. We entered the consultation room worried sick, but…read moreleft with a lighter heart and a spring in our step, thanks to her knowledgeable, calm, and wise consultation. She took the time to understand the big picture, helped identify the underlying cause, and then outlined a plan that is holistic and doable. We are so very grateful to her for being so thorough and caring. Thank you, Dr. Desai. We are blessed that you touched our lives!

From the owner: This provider is part of Sutter Health, dedicated to creating a more personalized healthcare…read moreexperience.

I stopped by to get my typhoid vaccine. On the app it showed that for Sept 25th, the lab was open…read morestarting at 8am on Monday. The app did not list any limited restrictions. The app listed a restriction for September 19th only. I arrived promptly at 8am. I was greeted by a nice person at the front desk. She unfortunately told me that I could not get my vaccine at this time. She stated that it was because there was no physician in the office and that their lab is limited to just blood work and the basic flu shot. She proceeded to tell me that a doctor will be in at 0830 if I wanted to wait or come back. I decided to come back at 0830 and run a few errands in downtown Burlingame/ wait in the car. I came back at 0830 and a provider was in house. I checked in and was able to get my shot. It took about 10 minutes from checking in to getting the shot to leaving the facility. The same person in reception helped me and she was very nice about it. I just wished the times and restrictions were more up to date.

Clean, friendly and functions well. Happy to have this resource for a doctor and labs.read more