I started seeing Dr. Khoo after moving to the area, and after a few years of dismal care, I chose a…read moredifferent provider. What really made me choose to drop her as my primary is that I had severe, unusual fatigue and exhaustion, came to her and described everything that was going on with me. She then took her stethescope, barely put it on my chest, listened for about 5 seconds, looked at me and patted my shoulder and said, get more rest. And walked off. I was so appalled by her lack of listening or care. I would avoid Dr. Khoo.

It was the most rushed appointment I have ever had. The…read moreentire appointment took about 40 seconds. After listening about the symptoms and a 5 second exam, she immediately stated that she is prescribing meds. Didn't say what her diagnosis was. I had to ask her what she thought the problem was. Not a good experience at all and I am not even sure her diagnosis is correct.

I have been seeing Dr. Beltran for almost 20 years and I would put my life in his hands!…read moreHe is the best doctor in the San Francisco Bay Area! Leslie Heizler

Very disappointed by the lack of professionalism and communication. After waiting weeks for my…read moreappointment, it was canceled just one hour beforehand without any notice, explanation, or phone call. I had to call customer service and wait on hold to find out why. They told me they had the wrong insurance information on file, even though I had already emailed my updated insurance information and called to provide it. This was a very poor patient experience and a frustrating waste of my time. I would recommend looking elsewhere for care.

We've been seeing Dr. Radhika Varma as our primary care physician for over four years now, and I…read moretruly can't imagine going to anyone else. She has that rare combination of deep medical knowledge and genuine empathy. Her bedside manner is incredible--calm, attentive, and always respectful. She takes the time to really listen, never rushes through appointments, and explains everything in a way that's clear and balanced. Dr. Varma doesn't withhold information or make assumptions--she gives you the full picture and helps you make informed, thoughtful decisions about your health. Her advice is always reasonable, grounded, and personalized. You walk away feeling heard, respected, and cared for--not just treated. We feel incredibly lucky to have found her and will continue to see her for as long as she's practicing.

Dr varma is awesome she's been my doctor for years highly recommend very knowledgeable and…read morecompassionate. Video calls and in house visits she does it all

Dr Ferris is a wonderful & caring doctor in an established clinic with other physicians. She is…read moreattentive, spends time with her patients during an appointment, asks questions about your health, goes the extra mile to figure out the root of any issues a patient might have. She will find the right test or specialist for you if you need additional care. She responds to her messages in a timely manner. She's helped some of my other family members when their usual doctors were on vacation and they too were very impressed by her professionalism and helpful treatment. She recently won an award for providing top care in Family Medicine by Sutter Health in the SF Bay Area; it's well deserved.

I've seen Dr Ferris twice for my mom's health checkups. Knowing that my mom is nearly deaf, she…read moretalks to her loudly and enunciates her words very well. She takes the time to go over my mom's past health history (having just moved from southern CA) and medications. She's very attentive and caring. I've seen other doctors for my parents and there's no one that truly has cared and gave much attention to my folks. If you ever need a family practitioner, you won't be disappointed with Dr Ferris. Truly a professional and yet provides personal attention and care!!

I want everyone to be aware of my story if they ever go to Sutter Health Palo Alto Medical…read moreFoundation for any type of check up. In July 2021, I went to see Qia (Andy) Zhang at one of their hospital locations in Burlingame for a regular annual physical exam. I am a healthy individual going in just for a check up. My health insurance is one of the premium levels of insurance provided by Apple. Between my husband and me, we pay ~$300 per month for this premium health insurance. Since August, I received multiple bills from Sutter Health charging me excess of $300 dollars for various tests that I had no clue were administered. After multiple calls to both the billing department and UHC, I found out that I was tested for a variety of things including rubella antibodies and more. They were all coded as "preventative - general adult medical examination without abnormal findings" but in speaking with doctor friends, these are generally not needed in a normal, healthy adult's annual check up. Even if the doctor did want to test something special, he should have disclosed it and coded it appropriately. If you are a doctor, you can let me know. I tried calling Qia Zhang to find out more. I never received any call back. The billing department was worse. I talked to multiple people who outrightly blamed me for getting charged. Saying that it's my responsibility to know what I need to be tested for and exactly which tests are covered under my insurance. To be clear, the doctor did no disclose to me anything about what he was going to test me for. I also never received any results from any test. Another billing rep said that if it was just a regular physical, I should not have disclosed any discomfort to the doctor which could have triggered the doctor to run extra tests. The only thing I told Qia Zhang was that my stomach was feeling funny for a couple months back but now I was fine. This is not my first, second, or third annual check up. I am 30+ now and have done enough annuals but I have never been told that I shouldn't disclose to the doctor if there is anything wrong with me at an annual exam. I have never experienced a bill for an annual even when I had much worse insurance at other companies. In sharing my story with other Apple employees, we found out that many people have had similar experiences with Sutter Health, one of whom was charged over $1200 just for an annual exam. Right now, we are at a limbo where UHC says it's Sutter Health's issue and vice versa and I'm in the middle stuck with a large bill. It really is not the money at this point, it's the principal of the matter. My husband and I are lucky enough to have full time jobs during this pandemic. What if this large bill landed on someone who was less fortunate? Everyone, please be careful when you go to the doctor's, especially Sutter Health. We have since heard too many horror stories about their tactics. It is really sad that the medical and insurance system cannot be trusted.

Dr. Zhang is professional, kind and caring. I am impressed by his manner and the care I received…read more He is responsive to my concerns. His team is also very efficient. I usually don't have to wait to be seen after the check-in process. Overall glad to have Dr. Zhang as my doctor.

A Doctor Who Truly Cares About Her Patients I came to know…read moreDr. Ling through my husband. At the time, I wasn't having a good experience with my previous doctor's office, so my husband suggested that I ask to see Dr. Ling. I'm very grateful that Dr. Ling was willing to accept me as a patient. From my experience, Dr. Ling truly cares about the individual health of each of her patients. She doesn't just treat a test result or prescribe medication and send you on your way. She takes the time to understand the issue, orders the appropriate tests, reviews the results, and develops a plan to address the problem. One example is my blood pressure. It had been difficult to control, and several doctors had tried different medications. Some of the medications caused unpleasant side effects. Dr. Ling patiently worked with me, trying different medications and combinations until we found an approach that works. Today, my blood pressure is under control and, importantly, I'm not experiencing the side effects I had before. Another example is my bone health. I needed treatment that involved injections, but I really don't like shots and was also concerned about the cost. Instead of simply telling me that injections were my only option, Dr. Ling was willing to discuss a pill alternative and let me try it. If it works for me, it could save me both the inconvenience of injections and a significant amount of money. I really appreciate that she considers both my health and my concerns. Recently, I also needed a special lab test because of a hereditary health issue in my family that could potentially affect me. I brought the request to the office, and they were able to schedule me for an appointment the very next day. When I arrived, I waited less than 10 minutes, and Dr. Ling reviewed the request and signed the lab order right away. The office staff are also very thoughtful--they routinely ask whether I need any medication refills when I'm there. The office staff are friendly, helpful, and responsive as well. One time, my husband and I discovered that our online pharmacy had significantly increased the price of one of our medications. We asked the office to change the pharmacy, and they took care of it right away so I could get my refill the same day. They even allowed me to keep one particular medication at a different pharmacy because it was much less expensive there. Overall, my husband and I have had a wonderful experience with Dr. Ling and her staff. What stands out most is that we feel like real patients, not just numbers. Even though the office is busy, we never feel like Dr. Ling is simply trying to rush us out the door. She listens to our concerns and genuinely wants to find solutions that work for us. With all the stories we hear these days about how difficult it can be to find a good primary care doctor, we feel very fortunate to have Dr. Ling as our PCP. Knowing that we can see her in a timely manner for regular checkups as well as unexpected health concerns gives us tremendous peace of mind. Thank you, Dr. Ling, for taking such good care of us!

I believe Dr. JL is excellent based on her profile; however, try to get past her front desk staff…read morewho give attitude and create issues when things are simple to become established as a patient. If you are Asian and speak Chinese you will be treated better than if you are a non-Asian/non-Chinese speaker. You never have the chance to speak with JL directly as everything is filtered by staff who miscommunicate and misunderstand the situation in English.

Update! PROS:…read more Dr. Ali is legit and listens to her patients. You can almost always get a last minute appointment. CONS: (THIS IS A BIG CON) Their automated system will call me EVERY DAY saying: "Please contact our office." Then I do contact the office and then they say they have no idea why I'm calling. Also, they will send me bills and then when I call to pay the bill they say I don't owe anything. Then I receive another bill and the daily phone calls will resume saying "We have an urgent billing matter..." So I call back and I STILL DON'T OWE ANY MONEY. It's frustrating and for someone who pays cash for her treatments, it's a deal breaker.

This review is a mixed bag. Dr Fulleman is a good doctor I…read morelike her and would give her four stars without a doubt. She listens, takes her time with you, and actually examines you. On the other hand, Dr. Leykina is a DISASTER. I have seen her twice now when I've needed a same day appointment- both times I've had a sinus infection. And both times she's asked me what type of antibiotics I would like to take. DO NOT SEE DR LEYKINA. She is also habitually late. I waited a half hour for her once, and today I waited one full hour. On a positive note, the woman who does lab work is so good at drawing blood you barely notice when she's poked you- even though I hate having my blood drawn, I am not afraid to have it done here. While often overwhelmed and a little bit disorganized, I have to say the front desk staff is very nice and I've never had billing issues or had to wait too long for an appointment.

I was raised on Kaiser and had it my whole life until I changed jobs and they offered another…read moreprovider. I was so nervous about not having everything all in one location but I read great things about One Medical. I signed up and made an appointment with Dr. Pacquing. I have been with her since 2012 and she is amazing. She is kind, considerate, takes her time, asks questions about health, lifestyle, family etc. She really wants to know all about her patients. She always makes me feel comfortable. She also listens to you and your questions and provides feedback or advice when needed. She is a very comforting and compassionate doctor. I would highly recommend her.

Do not trust this doctor! She was rude, dismissive and consistently told me I was just getting…read moreolder. She actually rolled her eyes at me when I said I work out but was feeling very out of shape. I had multiple complaints and no other history of illness. There was no reason for her not to believe me and she delayed my getting real help for months. Moving from unpleasant to incompetent: she told me my test results were fine (PTH) but when I read the report the test WASN'T EVEN RUN. Upon pointing this out to her, she indicated it was probably fine anyway. I insisted we re-run it and it was a very typical clue to my diagnosis. It turned out I had a 3.5 cm nodule on my thyroid which was cancerous and a parathyroid that had to be removed as it had stopped working. Even if I could forgive the miserable attitude, giving patients wrong test results is downright incompetent.

We met Dr. Gopi Desai for the first time today. We entered the consultation room worried sick, but…read moreleft with a lighter heart and a spring in our step, thanks to her knowledgeable, calm, and wise consultation. She took the time to understand the big picture, helped identify the underlying cause, and then outlined a plan that is holistic and doable. We are so very grateful to her for being so thorough and caring. Thank you, Dr. Desai. We are blessed that you touched our lives!

From the owner: As part of Sutter Health, a not-for-profit organization, Dr. Gopi D. Desai provides personalized,…read morepatient-centered care with a focus on your long-term health and well-being in Burlingame. As a specialist in Family Medicine, Dr. Desai takes time to listen, explain options and guide you to trusted care resources as needed. With access to advanced services across Sutter, Dr. Desai is committed to helping you stay healthy and feel supported.

I recently had a physical with Dr. Susan Runyan, who made me feel comfortable from the moment she…read moregrabbed me from the lobby! I get very nervous at doctor appointments - and she took such good care of me with compassion. Abby, the phlebotomist, made getting labs a breeze! I barely felt a thing! She messaged me on a Saturday to let me know my labs looked good (I was concerned about them), and scheduled a Zoom follow up appointment to review them and put my mind at ease. I needed a referral to a specialist, and she connected me with a wonderful one in my area. I cannot say enough wonderful things about Dr. Runyan - she explained everything clearly, was genuinely interested in my well-being, and calmed my nerves. I can't believe I'm saying this, but I'm looking forward to my next appointment!

I stopped by to get my typhoid vaccine. On the app it showed that for Sept 25th, the lab was open…read morestarting at 8am on Monday. The app did not list any limited restrictions. The app listed a restriction for September 19th only. I arrived promptly at 8am. I was greeted by a nice person at the front desk. She unfortunately told me that I could not get my vaccine at this time. She stated that it was because there was no physician in the office and that their lab is limited to just blood work and the basic flu shot. She proceeded to tell me that a doctor will be in at 0830 if I wanted to wait or come back. I decided to come back at 0830 and run a few errands in downtown Burlingame/ wait in the car. I came back at 0830 and a provider was in house. I checked in and was able to get my shot. It took about 10 minutes from checking in to getting the shot to leaving the facility. The same person in reception helped me and she was very nice about it. I just wished the times and restrictions were more up to date.