Every time I call to see if there any availability, the lady that answers has a crazy attitude and horrible customer service. She'll yell at you when she's the one not understanding what you're saying. They also overcharge for acrylics and all the add-ons. You can show them a picture of what you'd like and they'll say "yes we can do it" then your nails won't look anything like the picture. If you can't do what's in the picture that's fine but don't pretend like you can do it just to charge a crazy amount when you can't. They also need to fix their customer service skills.. read more

Great customer service, and a fun atmosphere! Damaris gave me a pedicure, and asked if the water was to my liking from start to finish which I loved! She did an amazing job I didn't want my visit to end. read more

Girl I know this review is long. But I get my nails done with a regular gel manicure every two weeks. I decided to try this new spot as a walk in. Went in for gel manicure with some nail art. Chill vibe, not busy, and I was seated quickly. They seemed to understand what I wanted right away. BUT Right off the bat the lady doing my nails hurt me with the dremmel tool. I don't know what possessed me to let her try again only for her to hurt me two more times. One time the dremmel went UNDER my nail, the other two times the dremmel was being pressed into my finger, making it hurt and burn. This PMO so much I was nearly driven to tears. By the third time I told her to just clean it up and end it, I was done. She said she didn't understand and had to get the owner to come by and tell her to clean me up. Then the nail "tech" tried to say I was finished even though all the color was not off. I had to point out the BIG spots on three different nails where there was still bright orange color streaks! Next my nails are screwed up, they are not shaped correctly, they were supposed to be round but they are uneven, crooked, different shapes, some tips are cut, all screwed up. She screwed up my cuticles too, they are all flaky and clearly cut way too deep. I screwed up going here, don't make the same mistake I did! I doubt the nail tech I had is certified! At the end she said it was my fault, that my nails were too sensitive to the dremmel. I told her the dremmel wasn't responsible for going UNDER my nails or into my skin. I was not about to go through this awful terrible experience and be blamed for it! The owner seemed nice and she had a client that was happy, I wish I could have gotten the owner. But this other nail tech needs to be let go or go back to school or something. I can still feel where she cut me too deep with the cuticle trimmer, it feels like broken glass in my skin and on my fingertips. My nails look so chopped and unhealthy now. I feel so awful and angry. Terrible nail tech! read more

Marisa Nail & Spa - Orange spot on thumb and ring finger (side), damaged nail beds and cuticles, crooked nails. - Nail Salons Near Me - Anchorage, Alaska

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I went to get a full set and pedi, they said they will do the pedi first which is fine. The lady was on her phone and the pedi water was cold. I told her and she didn't bother to turn it up, thankfully I got the cheapest pedi package because normally I do hot stone and all that. She barely scrubbed my feet, slapped on nail polish and lotion and that was it. My friend got there a few minutes after me and was still getting worked on when I was there. The other tech asked my tech if she was going to use a tool and she said no, she's in a hurry. I left without getting my nails done. read more

The worst nail experience hands down. I left crying. The owner is very rude. The place is filthy, no massage, and terrible looking nails that chipped and cracked after 2 days! read more

Didn't even go in, called to ask a simple question about whether or not they offer gift certificates and the lady on the phone was rude. No thank youuuuu. read more

Cheap nails, ok atmosphere. The woman doing my nails was constantly checking her phone and chatting to other people. You are just a paycheck here. read more

The experience was decent. My boyfriend surprised me with a pedi, and I got the deluxe package. Very relaxing, and a good paint job on the gels. Quite painful as she dug around my cuticles, and I just figured it was due to an ingrown toe, but as the days have passed, my toe has gotten swollen and inflamed. Today, pus was coming out of the area she dug in. I had Wendy and while she did a pretty good job, now my toe is in a lot of pain and it's ruined the experience. read more

Marisa Nail & Spa - Big toe swollen for reference. - Nail Salons Near Me - Anchorage, Alaska

I have come to Ly for several years now. She is very accommodating and has helped me look pretty. I especially love the "American" nail she does which is a shelac manicure with a very thin strip of soft white at the tip and clear base. Even on my short nails (housework!), I look polished and pretty. It is perfect looking for weeks. And her pedicures are heaven ... I've even fallen asleep while she takes care of my feet. I will continue coming to Marisa's. It is clean, pretty, and up to date. read more

Marisa Nail & Spa - Ly's "American" manicure. Clear base with a skinny line of Funny Bunny at the tip. More natural looking than the "French" style, eh? - Nail Salons Near Me - Anchorage, Alaska

Asked for a removal at Marissa's nails next to house of bread and Marissa, the owner, said I should've gone somewhere else and refused to let my nails soak because she was in a hurry to get to other customers. I let her know I was pregnant and my nails were thin but she continued to PEEL and DRILL the nails off. She also said I had to pay after I let her know to stop the service because I started BLEEDING. read more

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As soon as I got there the front desk woman was very rude when I asked if I could get a pedicure, then the tech doing my nails talked and played on her phone the entire time. She was also extremely aggressive and made every single one of my toes bleed. She used her ACTUAL finger nail to clean under my toe nails. The only time she spoke to me was when she asked what color I wanted. I told her a deep/dark pink color. My toes look like there isn't even any polish on it. It is definitely not a deep pink. Then when she was done with my toes she didn't say anything, just immediately got up and walked up to another nail tech and asked her to do her nails. It's been two days since the "pedicure" and my toes are still super sore and the nails themselves are super sore. read more

Marisa Nail & Spa - I asked for a deep/dark pink and it doesn't even look like my toes are painted. - Nail Salons Near Me - Anchorage, Alaska

Easily one of the worst nails salons i've been to in anchorage. Poor service and the owner was very rude. I asked for long coffin and got round uneven nails.. I wanted a refund and to take them off because they were embarrassing. Embarrassinggggg read more

Marisa Nail & Spa - Nail Salons Near Me - Anchorage, Alaska

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Poor service. The female nail tech was on the phone while doing my friends nails. Literally with a nail file in her hands and the phone in between her ear and shoulder?? Her nails ended up uneven, bumpy & round (she asked for slim coffin). Also, there was a dirty, half-drunk smoothie sitting on the nail table. Not my friends, not the nail techs? The male nail tech I had barely spoke, hurt my cuticles with the electronic nail file - he wasn't paying attention. He nicked my skin, and a couple of the cuticle areas were bleeding, but mostly just red, he said sorry but continued to make the same mistakes. I asked for a coffin-shaped, matte, French. He glued the basic, white tips onto the end of my nails and sloppily laid transparent acrylic on top, then filed them down. It was a little thick, slightly bumpy & there were bubbles in some of the acrylics. And a random, glitter speck on my thumb. He finished with a clear, gel top coat. That's it. I think it was $45 (NO RECEIPT?) for my sister & I, not really worth the end result. And, as I said, no recipient, they just continued with their conversations after I had paid. Even before that, as I was waiting to pay, the female nail tech was still on the phone, at the register, making eye contact. I waited 5 minutes before I had to go and find someone myself. Not pleased, whatsoever. A waste of time, and money. read more

Marisa Nail & Spa - Irritated cuticles. Bubbles in nails. - Nail Salons Near Me - Anchorage, Alaska

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I spent a total of 3 hours getting my nails done when in the past I was in and out in an hour. The girl that did my nails was constantly filing my cuticles to the point that they were bleeding. May I add that almost all my nails were bleeding by the end. Along with the bleeding, later that day my nails became very sore so I ended up cutting the tips off and noticed that the acrylic was so unevenly laid onto my nail. the two other times I've went there, I had the male tech and he was amazing but this experience made it so I will not return. Its sad because I really did like their work the other times. read more

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I have been looking for another nail salon for a little while now because my current one has been going down in quality. This place nailed it on the head! My technician did a great job and she consistently asked what I liked and what I wanted. I showed her one picture from Pinterest, and she did exactly what was shown. She was sweet and very nice. The only reason why I'm not giving 5 stars: 1) I had to wait 10 min for the technician to show up even though there were technicians available 2) The technician filed a little too close to the skin and gave me 2 small cuts from the file 3) The atmosphere wasn't the best. It was dark, disorganized, and kids were watching videos on full volume next to me and was hard to relax. My suspicion was that they were kids of the technicians or owner, not kids from other customers. Overall, the main job was done well. But it's the small things that they can improve on. I will most likely come back again. read more

Marisa Nail & Spa - One week after getting my nails done - Nail Salons Near Me - Anchorage, Alaska

OMG this place is filthy. I didn't even want to sit in their chairs. The Mexican women were speaking Spanish ( I speak fluent Spanish) and they were saying racist things about a pretty white lady that was having her nails done read more

They did not wear masks even when reminded them asked. One young lady was doing her own toe nails next to me in the manicure table. Then share a tool. No hygiene standards. read more

Marissa nail is always clean, friendly and consistent with amazing service! I am never disappointed! read more

Marisa Nail & Spa - Marissa Nail is my go to and favorite salon in Anchorage I highly reccomend Den he has has been my favorite since day 1! - Nail Salons Near Me - Anchorage, Alaska

the girl that was doing my nails kept going on her phone, and talking to her friend. Ny nails are all uneven, and she kept kicking my skin. and the girl switched out with someone bc of her lunch break. read more

I don't appreciate spending two hours for crooked nails. The shaping was painful, bubbles in the paint, and horrible service. read more

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I got a pedicure a few months ago and the foot massage and nail art were fantastic. However...THEY GAVE ME NAIL FUNGUS! The lowest rating is a 1 star, and if I could give them a negative rating I would just for this simple fact. I'm sorry but nail fungus is nasty and embarassing. I've never had it and will never go here again. read more

I had the worst pedicure here a few days ago. Luke warm water and start to finish the premium pedicure took 15 minutes. There was no massage. Literally the sugar scrub was put on then rinsed off followed by oil and immediately tensed off. I will not be going back obviously. read more

I was scared to try this place based on the reviews... I'm glad I took a chance and went here. The guy who did my pedi did an amazing job. The massage was long and it felt great. I brought my baby and they catered to my needs and let me stay longer to feed her her bottle. I would definitely come back. read more

Got a shellac mani and it was a subpar experience.. my nails and cuticles definitely needed more care, literally a minute hand massage, and the shellac application was horrible.. the polish is all over the skin despite "cleaning up" .. never ever again. It was obvious they were all cutting corners. ..... Update, I got an infection. read more

Went in a few weeks ago for the first time to get a fill. I loved how it turned out despite the lady filing the heck out my skin. Decided to go back this weekend and also get a pedi. Called to ask how they sanitize the pedicure area after use. Marisa said yes we sanitize but then had the nerve to tell me that if I'm so concerned I shouldn't get it. Excuse me? That leads me to believe they might not. I would never step foot back in that place. Sanitation is very important to me and if someone I have to pay has an issue with me asking...bad for business. read more

I've been to Marisa's a few times. I've only gotten pedicures but I've always been happy with the results. I got gel pedicure this last time since my friend told me that hers never chips when she goes to Marisa's. The pedicure felt really good. read more

Love getting my nails done here. Best nail salon in anchorage if you ask me. This is the only salon in town that I go to. Very professional but calming. Nice staff. Best in town if you ask me. read more

i made a appointment and paid for it and i was turned away from the service i paid for, she is inexperienced and rude to clients and does not schedule appointments well. The salon is nice but for not worth the price. I will never come here again it was very frustrating trying to get my nails and having to re schedule everyday because she would not take me. I would not recommend coming here unless you want to get less for your money and be treated with no respect. I am a regular customer and i have been coming for years but since she has purchased a new business her service has gone downhill. read more

I am giving two stars because my colleague received the best pedicure of her life. If not for that, I would give one star. Although I had a very pleasant experience and my technician was very nice, I would not get a manicure here again. My gel manicure was $46 after tip, and didn't last a week. My cuticles are destroyed, hang nails all over. The polish wasn't put on evenly: it was lumpy, uneven, and didn't get all the way to my cuticles on most nails. After four days, pieces on the edges began chipping off and coming up at the cuticle edge. At 8 days post manicure, I was able to peel off the polish in one piece, from one nail. All other nails are so jagged and the polish edge so loose that I can put my fingernails between the polish and my nail surface, and I cannot put my fingers in my hair without hair catching underneath the polish. Will be getting a new manicure today - nine days later. Horrible. Pictures are from day 8. read more

Marisa Nail & Spa - Nail Salons Near Me - Anchorage, Alaska

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Great foot massage and price compared to the rest of Anchorage! They take off shellac the right way and don't damage your nail beds! I have been going to Marisa's for a few years now, not everyone does the best designs, but there painting is on pointe! read more

It was hard to make an appointment as it appears people using groupons don't get the good times.

I called at 8 pm on a Friday to see if I could come in for a mani/pedi. The woman on the phone told me yes, so I got there as quickly as I could. Arrived at 8:25 to the "open" sign still flashing in the window but the lights all turned off. I waked up to the door to see if anyone was there and there were two women packing up inside. One of them just kept shaking her head and motioning at me for me to leave. Didn't even bother opening the door. I understand if it was time for them to close but then why would you tell me to come when I called? Terrible customer service, definitely never coming back to this place read more

Love this place, they were awesome and did a fantastic job on my nails. Not only that but they were great to my son.

Marisas is the best nail salon in Anchorage. Awesome tips and pedi's are fantastic!! Massages are great on the feet and Marisa can do all the new cool stuff! read more

Worst service EVER. I went in for some relaxation and pampering. The owner dumped me into a chair and ran some cold water and walked away. The water was too cold so there I sat with my feet out. It was more than ten minutes before anyone came to start my pedicure. She saw I didn't have my feet in the water and asked what was wrong. She then got the water warm, but immediately began my pedi so my feet had no time to soak. She rushed through it. Fastest pedi I've ever had. The woman next to me had been there for 15 minutes longer and I was done before she was. I had paid for extras such as sugar scrub, and she basically rubbed it on and took it off immediately. Not only was it the worst massage I've ever gotten but also the shortest, even so, she stopped twice during it to answer her phone. She only did one coat of color. I told her I wanted two. She spoke in broken English, nodding her head, but did not add another coat of color. When I was done, rather than put my sandals on me, she picked them up and carried them to the mani chair and had me walk across the floor barefoot. Manicure was just a repeat of the pedi. Sloppy service, stopping to answer the phone three times. One nice little extra was when she had me walk across the floor barefoot a second time to wash my hands. She did a crap job on the cuticles, putting some sort of cream on them and immediatly imersing them into water. Made no sense to me. The polish was too thick so it didn't even out when applied. She puts polish on like a 12 year old with thick, heavy strokes. I asked for an American manicure. Anywhere I've ever been that is similar to a French manicure, but with an off white tip so it looks more natural. She put some hideous pink polish over the top of the white tips. I said it was too pink, she argued, "No, pink pretty." Oh well......honestly, at this point I didn't care.......I just wanted my nails done, and they were getting done. I wasn't crazy about it, but, oh well....just another nail salon I won't go to again, right? So, nails are done, off she goes.......just leaves me there. I look around. There's no nail dryer in the place. It's pouring rain and about 80% humidity so there is no way the nails are going to dry without help. I wait 15, then 30, then 45 minuters and finally, I'm done. In that entire time, NO ONE came to check on me. I had to put my shoes on myself and in the process messed up three of my just done nails. Now, I'm getting mad. What put me over the edge? When I entered the front part of the salon and saw my manicurist curled up on the couch on her phone. That was it. I told them I wasn't paying for the manicure, that I'd had poor service and because of it the manicure is ruined and I wasn't going to pay for it. Then the boss comes alive.......she threatens to call the cops on me, ran outside and took pictures of my car, then another fat mouthed customer sticks her nose in it and says I'm a scam artist. The owner (the one who put me in a cold vat of water) said she would fix the nails. I told her I had to meet someone for dinner and I didn't have time. She said I could come back anytime. So I said I would pay for both of them but I wanted something saying I had another manicure coming. She refused. Refused up and down. I refused to give the money until I got something. Everyone is yelling at everyone (including nosey, fat mouthed customer) until another man interjected to calm things down. The owner finally gave me a card with $20 manicure on it, but after I thought about it, the last thing I wanted to do was go back there. Especially after I read the reviews here and see that someone got fungus there. Hoping I don't have that also!! The next day my cuticles are dry and jagged. TERRIBLE!!! Horrible service, horrible manicure. I can't stress it enough. Total rip off. read more

I came here with my best friend last Saturday for a pedicure. After my feet were soaking for a while in the water they were stained blue from the water. The lady doing my pedicure was really rough when she was getting rid of cuticles. When she was putting polish on my toes she would get some on my skin, which is no big deal, but she would scrape it off really hard with a wooden stick. I am surprised I did not start bleeding! After the pedicure was done, she sprayed my toes with the quick dry spray. My best friend and I were not given flip flops to go under the fans to have our nails dry, so we just sat on the chairs where we got our pedicures. My polish has bubbles, I will definitely not be coming back to this place for another pedicure. read more

I have been going to Marissa for 3 years since I arrived in Alaska. There is nowhere else I will rather go to get my nails done. The service is excellent they are always willing to please and welcome you with a genuine smile. Marissa goes out if her way to accomodate your needs. It is 5 stars for me no question! read more

Really nice place for a pedicure! I appreciate the attention to creating a soothing environment. The girls did a good job on our toes! thank you! read more

First I went here because they did a great job and understood what I wanted and knew what they were doing. I went in today and asked for a design. The lady drew 3 lines. I said no id like a flower. Then I said I would find a picture of what I wanted and she said "no, I know how to do a flower". So I let her do her thing. It turned out horrible and all I wanted was someone to fix it. Everyone walked away from me and did not acknowledge that I was even there until it was time for me to pay. Then I complained again and asked them to fix it. They said "no". HORRIBLE CUSTOMER SERVICE!!! When I asked a 3rd time for them to fix it they pretended not to understand me and pretended not to speak English then they all walked away again except the lady taking the $. I will never go here again. I was a loyal customer for 2 years and told my friends to go here. Now everyone I know will hear my experience and they will lose even more clients. Do not go here unless you want ugly toes. read more

Poor.Customer.Service.Period. My friend and I wanted to try this place after I noticed it next to the House of Bread. Called and asked if they could fit us in. I was told by the lady that answered the phone that they could at a specific time. I was not asked for our names or any other information for the appointment. So we get there a little early fully expecting to wait for our appointment time only to be told by the same person that answered the phone that they wouldn't be able to help us for another 30 min, but she couldn't be sure since there were still three people waiting. I asked her why she told us they could accommodate us at that specific time if that was not the case. Did not even apologize for inconveniencing my friend and I for the wasted trip there, and then proceeded to ignore us by fiddling with something in her drawer. Good grief, it seems that greed supersedes good customer service when it comes to this establishment. Definitely taking my business elsewhere, and will not be recommending this salon to anyone I know! read more