Worst customer service experience of my life. So this lady who's name is ROSE is doing my nails right and everything I wanted done to them she said couldn't be done like no rhinestone no actual glitter to go on my nails because they didn't have that stuff...should have walked out there. I'm like ok all i want it maroon matte gel polish a normal manicure nothing else. Then she cuts a piece of my fucking finger off!!! like the corner of my nail bed is gone...then she's like "oh sorry" after laughing at me jumping out of my seat ...then she goes and put this stuff on it while it's bleeding I guess to disinfect it and my finger is still hurts from it 2 hours after...ok at this point I'm, like cool ok that shit happens...so then my insurance company calls, and I send it to voicemail but needed to check the text that gets that sent to me from my voicemail ...Then ROSE starts yelling at me like "be careful your nails are still wet don't touch your phone" and I'm like "this is an important message I need to check it", and she keeps yelling at me...so I told her again "this is about work I need to check this message"... she sits there with this stink look on her face, and literally paused in the position she was in to stare at me while I'm checking my message...then her friend comes over and they start talking shit with this attitude, and I'm like kind of mad...so then she is like "ok you pay 35$" and I give her my card and she's all like "you don't have cash" and I'm like no, and she asks if I have a check and I'm, like "only this card" so she says "you go downstairs to get cash" and I'm like "seriously you can't take my card?" She says " ok I'll try but it wont work" so ROSE runs my card 4 times, and her stupid iPhone scanner doesn't work..so then I tell her ok I'm gonna go get cash...and I'm thinking this is the worst service ever...I leave the place to go get the cash, and her cowerker follows me out the store and the the hallway. As I'm walking I start to call back the insurance people that left the message on my phone, and the chick that was following me tells me "you can go get the money downstairs"...and I'm just like "yes I know I'm calling my work its important"...so I'm sitting down like 10 feet away from the nail salon, and she is standing right behind me...and then one of the men workers comes, and stands by the door, and she starts to go talk to him. So at this point I'm like fuck this I ain't paying for this shit. So I walk downstairs to the bank calling my husband to ask him if I should or shouldn't pay... and he tells not to because it was bad customer service...so I'm going back up to the nail place (which is down the hall from my job) to tell them I'm not going to pay and the lady who was following me starts yelling at me "ehh you need to pay" and not wanting to make a scene in front of my job...I tell her like 5 times "ok follow me I want to talk to your manager" and she keeps saying "the bank is that way the bank is that way" and I'm like "no I need to talk to your manager"...so I walk back into CALI NAILS, and they say "ok 35$" and I'm like "I'm not going to pay for this ill tell you why...she cut off a piece of my finger, she yelled at me to get off my phone, and then you guys follow me to the bank " and he was like "you can not go hiding and not pay you need to pay", and I'm like "I wasn't hiding I was calling my work about something important...here is my phone you want to look at my phone?" so all the workers are around me in a circle while I am sitting down, and he stands up with his face in my face standing over me, and yells at me "you need to pay she took one hour to do your nails I am going to call security, and they will call the police if you don't pay"... and I was like "go ahead call security because I'm not paying...if I went to a restaurant, and the server yelled at me I would not pay....if you went to a restaurant, and there server yelled at you ...you wouldn't pay either...you are a service, and this was bad service."..and he brings out his phone and is like "you need to pay" and I tell him " will pay the basic manicure price nothing else" then he is like "you got shellac thats 35$, and he starts dialing on his phone" If my job wasn't so close to this place I would have let him call security, and the cops because I shouldn't have had to pay for such shitty service. So I told him" fine ill pay", and pointed to a random worker, and was like "he will walk with me to the bank not you not her not fucking her either"...mind you at this point I am yelling too, and 3 customers came in and were laughing at the fucking crazy lady yelling...so i fucking paid to avoid having the fucking cops right infront of my work. Pissed read more