Made buying a Camry super easy. Super friendly staff and I would highly recommend buying a car from here.

It's the nearest dealership so I continue using. Had a 120,000 check maintenance service yesterday which included a long checklist of tasks to the tune of $1,824 When the service was complete they sent a video and a list of actionable items to 'accept' (for more $$$ of course) or 'reject.' I'm watching every penny, so of course I'm opting out of tasks I can do significantly more cheaply elsewhere or by myself. I was shocked to see the recommended wheel alignment for $200 when it was ALREADY included in the original scope of work. I brought that to the service guy's attention who of course said this was an oversight. Perhaps so, but in this very affluent area (southern Marin) perhaps he thought a distracted female might not realize it was already done and get a quick $200 for the coffers. We'll never know but I'm jaded at dealerships markup in general. . read more

Unbelievable experience with Mario in the service department! I'm on my 4th Subaru from Marin Subaru, and pretty much get treated like family there. Yesterday, I called the service department at 5:25pm because my Electric Solterra wouldn't turn on, and crazy lights were flashing. Mario said that it was probably the accessory battery and I just needed a jump. I said, I'd call AAA. Well, 5 minutes later, out of the blue Mario shows up in The Whole Foods parking lot and jumps my car for me on his way home from work. Such an incredibly kind and caring gesture! I as blown away! I also love their service department because they will set you up with a loaner car for all of their services. Such a great dealership! Thank you again Mario!! read more

Guy in the loan office helped with the loaner return. Stated he would be "right back" then proceeds to sit there with his two fellow employees talking, occasionally looking over at us just standing there waiting. We stood in the service department for 20 minutes. Two service advisors were just sitting there. There was no one else waiting. Various employees were walking by and ignoring us. Not one person acknowledged us, let alone asked if we needed help. I guess we expected the loaner car employee to coordinate or direct us on next steps to getting our car back from the service department. After noticing me staring at him, he eventually came out and asked if we were waiting for something, when we told him we were waiting for him to come back as he said he would and that we were waiting for help with getting our car back, his response was "oh I don't help with that, that's the porters that get your car". So we stood there for longer waiting to be acknowledged. He went back in the office. Eventually I told my friend (it is his car we were waiting for), to go up to one of the service advisors sitting at the desk and explicitly ask for some assistance. Then they printed out a repair summary and the porter quickly brought the car. I don't appreciate the lack of coordination, direction, or customer acknowledgement. Why else would we be standing there just looking around unless we just needed some help? I came with my friend to the dealership because I was considering purchasing a Forrester, but after that experience, maybe I'll look elsewhere. read more

Made an appointment to get a new set of tires. Showed up early and got checked in. Was told it would take about two hours so they gave me a loaner. I come back 3 hours later and they haven't even stated on my tires. The service advisor was kind enough but waiting 3 hours to get my tires changed with an appointment is crazy. I promptly call Big-O and they got me in and out in under an hour for a quarter of the cost. 0/10 in my book. Maybe that will change but probably not unless institutional change happens within the dealership. read more

I would give them zero stars if I could. My car was in their service department twice in May, then a week later my radiator hose burst on an LA freeway. When I did get home I took it to another Subaru dealer where they found a washer had been placed inside my radiator cap rendering it useless. Actually placing something inside something else is not a normal mistake.... It is a human being doing something deliberate. When I went to file a formal complaint, I found out they are NOT accredited by the Better Business Bureau. Should have looked into that sooner.... BAD BAD BAD read more

I made an appointment in advance for a simple oil change and tire rotation. When I booked it I let them know I would be waiting at the dealership while the work was done. I am still here. I was sort of shocked to learn I would have to wait here 2.5 hours. I figured, Ok , I'd been here before and they have a comfortable lounge area with coffee, tea, etc and snacks. Nope, no more coffee, tea or snacks etc. Only water. I'm assuming they can do the service work so I'm not complaining about that. It's the surprising waste of my time. Oh, I forgot to mention, Marin Subaru now also adds a 3% charge to the bill if you use a credit card. I'm not sure they are worth it. read more

If I could leave a zero I would Terrible people! If you're a young girl do NOT go here alone they will try to take advantage of you when it comes to Subaru repairs! Ingenuine and not transparent at all. They lie about the services needed and hike up the prices. Insane read more

Horrible experience. All they care about is how much money they can con you out of. I was given an estimate to replace my Engine Control Unit. The estimate was $1500 for the ECU and $295 to install it (it was an hour of labor to install). I ordered the ECU through their "Order Parts" feature on their website. The ECU was $1000. I brought my car in first thing Monday morning in June 2026. They finished the paperwork and moved my car into the shop. After I approved the work, they asked if I could leave it overnight. It's an hour to do the job. They told me 3 of their best mechanics had all quit at the same time the week prior. I reluctantly agreed. What's one more day? They gave me a loaner car. Tuesday, I finally got a hold of the service writer (con person). I got a text saying they were working on my car. That afternoon, I got a call. She told me she couldn't tell me through a text or email. They said they had to remove the dashboard and that it would cost $900. I work on cars for a living, but I needed the dealership to program the new ECU. Before I ordered the new ECU on their website, I needed to verify the ECU's part number, so I removed it from my car and brought it into the house to show my wife. It took me 10 minutes to remove it and another 10 minutes to put it back in. I told her how to replace it, but Gary, her boss, insisted they had to do it their way. Then she started crying, saying she was being pressured by her boss, Gary. I wanted my car back, but I was told they had already started the dashboard removal. I reluctantly agreed. I just wanted my car fixed. Later that day, I texted her that I didn't want the work done and that I would come in the next day (Wednesday) in the morning to pick up my car. She was off that day. Another service writer stepped in. He couldn't find the paperwork. Then he told me they were still working on my car. He said it might be done on Friday or the following Monday. It's an hour job, but the short staffing was the problem, he said. Thursday, I sent an email to both service writers and asked for progress pictures. Half an hour later, while I was at the dentist, I got a text and an email saying my car was done. I picked it up Friday morning. I was told the price went up because I had declined a job they had quoted me a few weeks earlier, after they identified my need for a new ECU. Marin Subaru is under new management. Hearing that 3 of their best mechanics quit is telling about the new management practices. read more

I took my 2023 Subaru Crosstrek Sport in to Marin Subaru for its 36k mile Check-Up in January 2026. Mario Rodriguez was the most efficient and thorough service advisor that has ever helped me in my many service maintenance schedules. He reviewed and explained everything involved in the inspection process. I waited the alloted time of 1 1/2 hours in the comfortable lobby. There is a coffee machine with all the different choices, and a wide screen TV with interesting programs. All in all, I have never experienced any problems with the service department at Marin Subaru. read more

Paid for a 10year, 100,000 mile bumper to bumper. Warranty the new owners DO NOT accept it. NEVER TAKING MY OUTBACK HERE AGAIN New owners are Super Greedy & 5.5 HOURS TO DO AN OIL CHANGE.‍‍‍‍‍ read more

I too don't usually write reviews unless it is really bad and I must say the negative interaction with her in the service department was unbelievable!! When I asked her about a certain problem with my car, the first thing out of her mouth was " That doesn't pertain to your model!" (WRONG). When I pulled up a service bulletin for my car she said, "Whatever! What's your issue?" Rude right out of the gate! She would not answer my questions and side skirted the recall/service bulletin questions I had in order to protect Subaru. I spoke to her calmly and she was so rude to me that she told me I should take my Subaru to another dealership if I didn't like her answers. She did not get her manager to answer my questions either. BAD customer service. I wrote to the Service Manager and he did write back to me but I feel it was a cut/paste answer. I feel that no one will correct the person's attitude/customer service issues and it will continue to happen. Sad. read more

Service department is not trustworthy. In my opinion, the mechanics are not competent when identifying issues with my Forrester. Will not be returning my vehicle for Service at this dealership. read more

Earlier this week I went car shopping for a Subaru Crosstrek at Marin Subaru. I was looking for a Limited and at 1st there were no used ones, Then I was informed that there was one available. I took it for a test drive and liked it. I wanted to trade in my 2020 BMW and was informed of the trade in value which was low because the front windows did not operate correctly. I showed the sales guy that the windows were operating fine and he agreed to offer me $500 more for my car. After that I did not feel warm and fuzzy about the dealership that would make up something untrue. I drove off and never will visit this delaership again. read more

Marin Subaru is the best! I brought my car in for a routine tune up. Mario was extremely efficient and helpful. He explained everything regarding my care policy and even had my car cleaned! It is always a very pleasurable experience at Marin Subaru! read more

Took 3 hrs to do an oil change. broke several plastic clips under my hood and replaced with zip ties, also brakes started squeaking afterwards I took to another shop that said it was not properly reinstalled when marin subaru checked my brakes. these people do not care about your time, vehicle, or safety stay away!!! read more

This review is for Marin Subaru's service department: I brought my 2017 Subaru Impreza here for service 7 times between March 2018 to October 2020. The issues started after 70,000 miles. During a routine service, they noticed that my rear wheel bearings were worn out. I could tell when I was driving and wasn't shocked that they needed to be replaced at that point in the car's life. Unfortunately, things started to pile up shortly after this. My coolant light came on and was blinking, so I brought it in, and they confirmed what was happening. Upon inspection, they found that the coolant system had oil mixing with coolant, and the upper radiator hose had a cut/gash and was leaking. How that came to happen is something I'm still unclear on, as I had it serviced and the fluids replaced regularly. They recommended an engine tear-down at $1,074, which I agreed to. At that point, they discovered that all of my car's valves were gummed up, and I needed a new short block assembly. My total cost for that visit (including a major service where my oil filter, air filter, cabin filter, fluids, spark plugs, and more were replaced), plus all drains cleaned, came to $4325. They also replaced my PCV valve and ignition coil, which were recalled and covered under warranty. Nothing like this had ever happened to the only car I'd owned before this, so I hoped that would be the end of it. No such luck! After this, my check engine light, hill start assist (this was in my flat driveway), and vehicle dynamics control warning lights all came on at once, and the car began shaking and vibrating while idle- I brought it in immediately. They did a diagnostic and replaced my catalytic converter; there was a recall for ignition coil short-circuiting, so they took care of that and performed a test drive. I had noticed a sloshing noise (similar to when the radiator hose had a cut/gash), but they couldn't verify what was causing it and told me not to worry about it. Shortly after that, my car gave out on Highway 101 (this happened three times, and an additional two times on surface streets). This was caused by fuel leaking on the engine from the fuel injector. They replaced the fuel injector seals, test-drove it, and told me not to worry about it. Next, the check engine light came on again. They found that a sensor was faulty and replaced it, moved and replaced my oil control valves which had somehow gotten messed up and contaminated, and replaced both intake control valves. At this point, I was extremely concerned as the issues were piling up rapidly. I was scared to drive my car but couldn't in good conscience sell it to someone else when I felt so unsafe every time I drove it. I spoke with the service advisor and expressed concern that my car was a lemon. He immediately clammed up and dismissed my concern. After picking my car up for the last time at their service department, I drove it home (16 miles). The next time I drove it (13 miles), I felt uncomfortable and scared but decided to push through it. After all, the service advisor had told me when I picked it up that I could rest assured the issues were all taken care of and they'd see me at my next regularly scheduled service many months from then. Reader, what could possibly go wrong? A lot. While driving home on the 101, I suddenly smelled gasoline and saw the fuel gauge drop from almost full to empty. I was scared (this was during rush hour), and there was no shoulder or emergency lane to pull into. I managed to get from the fast lane to an exit, and my car ground to a halt. Every warning light the car had was on. People in other cars were blasting their horns and screaming at me. I couldn't move my car, and I was frozen with fear. As a woman screamed at me from across the intersection, "GET OUT OF YOUR CAR! GET THE **** OUT!" I opened my door and ran. My car was on fire and billowing smoke. I will never forget the sense of complete and utter helplessness and horror I felt while crying and watching it burn while waiting for the police and fire department, praying that no one else would be hurt by my car. After my car was extinguished and the firefighters had finished scraping the melted plastic and rubber from the road surface, the car was taken away on a tow truck, and that's the last I ever saw of it. Almost three years later and I'm still scared of driving. Last I heard, my insurance company sued Marin Subaru for some of their costs associated with the total loss. I didn't get a new free car or anything that other people seem to expect when I talk to them about my experience with this. What I got is a phobia of driving, being a passenger in other people's ICE cars, nightmares, flashbacks, and I lost a lot of money on a car I'd hoped would last at least ten years. I'm genuinely grateful to be alive, and for a long time, I'd tried to let it go and focus on that, but some experiences have such a profoundly lasting impact they warrant a negative review. read more

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My newer car had an oil drip. I scheduled an appointment, brought it in, and later in the day they called to say it only needed a new gasket. But they said they were too busy so they wouldn't be able to start the work for TWO WEEKS!!! It didn't matter that I had made an appointment. They expected me to leave my car that long, which of course I was not going to do. So I went to pick up my car around 5pm, but all the service people had gone home at 4:30 and nobody was able to give me my key! I had to go back the next morning. Very poorly run shop. Later that day I took my car to a different Subaru dealer, and the work was done in two days (I had dropped the car off late in the day without an appointment), including new tires and routine maintenance. I shouldn't have to leave Marin to get good service! read more

After taking my Subaru Impreza to Marin Subaru for annual inspection, I have never been disappointed with their service! I want to give a special shout out to Service Advisor Bruno Rodrigues! I took my Subaru in on June 16., 2025 to find reasons for loud banging noise and steering wheel squeaking! Mr. Rodrigues took it immediately for a short drive, to identify the noise, he found the right front strut was loose! The problem was solved and fixed! As a customer of many years, there was not charged Thank you Bruno Rodrigues and Marin Subaru! read more

It's been a couple of years since I wrote my first review of Marin Subaru. Well, they are still the greatest in customer service. My service advisor, Bruno Santos, provided exceptional service when I brought my car in for a Check Engine problem. I've been thinking about getting a new car in the near future, and leaning towards a new Subaru since the service here is great ! read more

This used to be a great dealership when it was owned by the Rossi family... now, not so much. I own two Subaru vehicles and went to purchase a headlamp bulb. When they quoted me the price, at more than double the MSRP, I decided two things, first to buy the headlamp elsewhere, and most importantly, 2. I will NOT be replacing my Subaru vehicles from this dealership, nor will I continue to recommend anyone do so! Buyer Beware!!! read more

I've been a client of Marin Subaru for 20years and 4 of my 7 Subarus. Ownership changed last year and the employees now seem visibly less cheerful (one told me they no longer feel valued or cared about; the new owners are "corporate" and the prior was literally a family). And prices have increased remarkably! I had a windshield replaced w/the previous owners 2-3 years ago and paid $600 for recalibration of the lane guidance system. Last week, it cost me $938 for the same service! I called Hansel Subaru in Santa Rosa and they charge $435 for recalibration (that's really $500 less for the very same service!). I bought the car there and they were stellar, and I'm switching my service (and my son's Subaru's) to Hansel. Too bad for Marin Subaru...when the word gets out, the business will eventually fail (treating the employees poorly and overcharging the patrons is a bad combination)! read more

FALSE AND MISLEADING ADVERTISING BY THEIR SERVICE DEPARTMENT. Received a call from Marin Subaru stating my first 4 oil changes are free because I purchased my vehicle from them. When I went to schedule my service, they said that was not the case and I would be charged full price. When asked why, they said they "made a mistake." They were not even willing to give one free oil change as a result of their mistake. Unacceptable. Reporting to better business bureau. DO NOT GET SCAMMED BY MARIN SUBARU SERVICE - STAY AWAY! read more

If you select the "call" feature on yelp. It leads you directly to a scam center. I clicked it bc I was driving, and it gave me 1. Sales 2. Service and 3. Parts option. I selected #2 and the computer operator said I won a $100 gift card. I got connected to a live Person who asked for credit card info, and 3 times I said "no thank you, please transfer me to service I'm not interested" each time he got more aggressive and reassured me it was safe.. and eventually hung up. I then realized it wasn't the same number as marin Subarus website. So not cool yelp! I gave it 3 stars bc I don't entirely trust Subaru. I had to aggressively advocate that a transmission issue was under warranty but prior to escalating 2 times, they expected me to pay out of pocket without discussion. Thankfully I asked to speak to a manager, and he agreed the "part" was related to a drive train warranty. But what if I never spoke up? I hoped warranties would be better than that read more

Marin Subaru - Car Dealers Near Me - San Rafael, California

I am a pleased owner of an Outback Turbo. I love my Subaru. However my feelings towards the brand have been tarnished by poor service at the service dept of Marin Subaru. Today I took my car in for oil change service. 1) cost me $207 after tax. I told the agent I had a coupon which they sent me but had forgotten it. Completely ignored. 2) I saw my car brought up and parked ready to be checked. After 1/2 hour waiting to be called to checkout I went and had to ask. 3) and this one stings the most. At checkout I was told my brake pad had to be replaced immediately. It was unsafe. I asked why wasn't I told this while I waited for 2 hours during an oil change. Response: we were very busy. So my safety was secondary to them being busy. Not good. I will take my car for now on to another local mechanic who will appreciate my business and respect my time and Saftey. Service at Marin Subaru has regrettably gone backwards. read more

I had a great experience with the team at Marin Subaru purchasing a certified pre-owned Impreza from Jon Elvenia. The process was as smooth as a buying a car could be. No pressure, no fake fees, relaxed conversation & test ride. They worked with me on several points, which I appreciated. Of course, do your research and go in clear about your numbers & needs. This will always make the process smoother for both parties. Oh, and this was my first and only interaction with the dealership. read more

I purchased a used car for my daughter from Marin Subaru and had a first class experience, especially because of our salesman Hans. Hans and Subaru of Marin went above and beyond fixing every issue we found with a used car on their lot, to the point where it was literally like new. They put in a new steering wheel, fixed a dent, fixed a squeaky driver seat motor, did a full safety inspection, new tires, and regular service including oil/filter change, etc. Hans is a very trustworthy guy, very unlike any other car salesman I worked with in the past. No pushiness, no pressure. I would buy a car from Hans again in a heartbeat Even the finance department was great. Yes they made a half-hearted attempt at selling a service contract, but after one 'no' they left it alone. I will definitely be back should a Subaru be in our future. If you go to Marin Subaru, ask for Hans!! read more

Marin Subaru - 2016 Mazda CX5. Low miles, great condition. - Car Dealers Near Me - San Rafael, California

Marin Subaru Fails its Community 1. Shopping here could have cost me my life. Marin Subaru doesn't care enough about its customers. Looking at a used Prius a few months ago and my husband mentioned that the windshield wipers were broken. They called us to tell us to come back and that they had taken care of it, while we were out taking a test drive it started to down pour, only thing is the wipers were still not working! Straight out of Hitchcock movie- except it was really happening. We learned this as we were driving on the highway at 65 MPH on 101 when a torrent of rain down pour and we had pretty much no visibility on the highway as we managed to follow a white line and pray to the exit. 2. We have bought three vehicles from Marin Subaru. One was a Subaru "hybrid", friendly salesperson assured us that it got 10 miles more per gallon than it actually did, turned out to be just like a regular SUV- with very poor gas mileage. Jokes on the customer. Guess it's ok to mislead the customer. When we complained they said there was nothing we could do. 3. Locked out of my car for 5 hours while on vacation recently Lost my keys while on a long awaited vacation 3 hours drive up in Northern Ca. Both service and parts at Marin Subaru graciously refused to help me or give me the Key ID to get a key made. I called and pleaded. They insisted that I would have to somehow magically drive back down to Marin Subaru- without a car? where I had actually bought the vehicle in thhe first place to prove it was me. Know this corporation could do better, but They really could not care less. This place is about $$$. Locksmith arrived and took a photo of my license and registration and got the key code from another Subaru dealership. Took 5 hours on my one day off. Jerry in sales appreciated my predicament and was trying to help me, even though person in service definitely recognized my voice but refused to go to bat for me. Don't be fooled by the feel good ads. I miss Jesse! who used to go out of his way for customers and used to work there. Staff in financing was also always really good. read more

This was the absolute worst experience I've ever had at a dealership. It's like they're all trying to get you to not buy a car with them. I foolishly did because they were more convenient than crossing the bring to Albany and I do regret it. Salesman, Jon, told me he was too busy to help me, yet he was sitting alone at his desk. He finally got keys to the car I wanted to test drive and didn't bother to tell me anything about the vehicle. One of the managers told me he was "sick and tired of you Marinites who expect to get everything for nothing." He was mad that I negotiated a good deal for myself. They could have said no but seemed desperate to sell a car, as I witnessed no activity there. The only bright light was Kathleen, the other manager. She seemed not to belong there because she's a complete professional. I would highly recommend you stay away from this place. They are a joke. If you notice, all the positive reviews are from 2 plus years ago before they had new ownership take over. A company called Sunrise bought them and apparently they are cheap and incompetent, as is the GM Bruce who sits in the East Bay BMW location. I reached out to him twice and never heard back. Really? That's how you treat customers??? I mentioned to a friend that I just got my car there and he strongly advised that I go elsewhere for service. From the top on down, the worst. read more

I took my Subaru here to be serviced and was disappointed. First they reiterated to me what I was already aware of...I need a new timing belt soon. They quoted me a whopping $1800 to do this. I found a timing belt kit (OEM, not after market and the manufacturer of this kit was recommended to me by a mechanic) for around $200. I asked them what the price would be if I provided the kit and suddenly it went down to $1100. It's obvious they are marking up their parts an egregious amount. Then they told me I had a gasket leak that would be 2.5 minimum but could cost me up to $4,000. I told them I was open to doing the timing belt replacement but wanted to wait on the gasket. They said the gasket could leak oil onto the new timing belt and destroy it but that they "didn't want to scare me," by telling me this. Ultimately, I opted not to make any repairs and brought the vehicle to Askim's; an independent mechanic specializing in Subaru's. He told me the gasket leak was so minor I could drive the car for years before it truly needed to be replaced. He also had no issue replacing the timing belt without doing the gasket simultaneously and reassured me that would not be a problem. Ultimately I would get a second opinion from an independent Subaru mechanic before making any repairs this dealerships suggests. read more

Hans in sales is remarkable, he made the entire experience of buying a car enjoyable! He was never pushy and really did a great job of displaying the cars in a way which helped us understand our best option. We are a couple with a large dog and young baby, & excited for the growing full electric inventory. read more

Agreed on internet price for WRX TR - talked to Ashley Axume. She scheduled an appointment for next day with Hans Wagner. Drove 70 miles to dealer. Met Hans, he gave me the keys to test drive. After I came back from test drive he told me that the car was 'sold yesterday', and they somehow missed it - so refused to sell it to me. Checked a week after - car is still listed on both subaru.com and dealer site. Shady place - stay out. read more

I went to Marin Subaru to buy a pre-owned vehicle, because my wife purchased a used vehicle several years ago from Marin Subaru, and we had a great experience. I purchased a 2021 Outback on Sept. 3, 2024. The salesperson was great; the experience was fluid and cheerful. However, I put a down payment of $5,000, plus traded in my old Outback for $1,800 credit. I financed through my credit union and realized that they didn't incorporate my $5,000 deposit on my loan, which was $5,000 more than it should have been. I tried contacting both my salesperson and the head of the financing office, only to get no response. Two weeks later, the finance person spoke to me by phone and told me that everything would be fine and it would take a few days to resolve. Three weeks after purchasing my car, I had to contact my credit union and have them look into the matter. It is still not resolved completely. Bottom line: I don't trust Marin Subaru any longer. This experience is unacceptable and unprofessional! read more

Terrible experience we agreed on a price I flew out there and they were forcing me into a warranty I did not want.

Took my car here to get it checked out. It was actually my first time at this location so I accidentally walked into the sales area at first. Was ignored for a solid 10 seconds before I decided to just approach a random employee and ask if I was in the right spot (I was not lol!) but the lady who I had approached at her desk had an ultra friendly demeanor and I was able to figure it out eventually. Mario helped me out with the service. Great customer service skills. The waiting area is decent and has those outdoor patio heaters. I wish they at least had a TV playing because I was bored out of my mind. No free snacks or refreshments either. The chairs are comfy but I could tell they don't get sanitized-- customers would come sit on it right after another. Free WiFi, but I couldn't find any outlets to charge my phone. Car service was okay; I think I might have to take it back because my auto-assist drive mode is funky now (was fine before taking it into the shop). read more

I unfortunately don't recommend this dealership. They made all kinds of promises when I bought my car and then as soon as I needed them, they disappeared. Their service department is unresponsive and disorganized. Find somewhere else to buy a Subaru. read more

the salesman acted terribly inconvenienced that we came in without an appointment although the showroom was empty. he was unfriendly and was more interested in his phone than answering questions. we were ready to test drive and buy today. We will be going to another dealership to purchase read more

I had an appointment to test drive 2 cars advertised as having manual transmission. The appointment was confirmed by Steven C. After 15 minutes of being ignored in the showroom, someone finally asked to help. I let them know I had an appointment with Steven. Steven finally appeared, took a brief moment to acknowledge me, and brought the car out. The first car was a mini cooper, the minute I got into it I noticed the car WAS NOT A MANUAL. I promptly got out stating I wasnt interested because it was an automatic. I then asked if the other car was a standard but was told it was also an automatic. The salesperson acted as if this was a misunderstanding on my part, not theirs. I left, then looked again on their website and INDEED, BOTH CARS were described in detail as having manual transmissions. I went back into the dealership, showed the salesperson the details on the website to let him know of the misinformation. I expressed to him my concerns of wasting 4.5 hours of my time and putting 290 miles on my car unnecessarily. He brushed it off as a mistake made by whomever is paid to input information on their website and said he would let "them" know. No apologies, no acknowledgement of my wasted time and money. 24 hours later, both cars are still described on their website as having manual transmissions. I don't expect used car salespeople to know every detail of every car in their inventory, but come on, the difference between an automatic and standard transmission is like night and day. He knew I was coming from a long distance to test drive the cars, but wasn't at all prepared. It's bad for the business and lack of knowledge such as Steven's is what gives used car salespersons a bad rep. read more

i recently bought a used subaru from another dealer, needed 18000 mile oil change. i thought i'd check out the local shop. my gf has had subarus for 20 years and has a satisfactory shop a little farther away. i phoned marin subaru, and a machine scheduled me for 'service' but never asked what service. i got there early and the greeter said it would take 2 hours because there's a long queue. if they have a machine, they should learn to use it better. after 2 1/2 hours, my oil change was done. i mentioned the long time i was sitting there for an oil change. the greeter said 'next time, you should come in at 730 when we open. my fine aged whine is basically, if they spent all the cash for the machine Sunwise (owner of marin subaru) would do their customers better to learn how to use the machine, not schedule everyone and then make us wait on line. while i was waiting, i phoned the shop where i got service for my last car and two women sitting near me said this had happened to them previously and wanted to know the other shop's name. i told them, but won't print it here. when the guy said come in at 730, i said 'next time i'm going to ____'. read more

This review is about the service dept. Came in with a CVT issue and routine maintenance needs. The techs dismissed my CVT concern with unrelated explanation. CVT Issue kept getting worse until car became underivable two months later. As for the routine maintenance part, the service performed tasks that I had not requested, and failed to perform tasks that I had asked for, and charged me for things that I didn't request as well. As for CVT issue, sadly I was *66 miles* out of warranty and Subaru of America didn't cover the repair or even half. Moral of the story, don't buy a Subaru because the company doesn't stand behind their product and warranty. And never go to Marin Subaru, they are an incompetent bunch that will cost you money, time, and grief. read more