Had a great experience here at the Marin County Ford. Despite being the first time I had ever purchased a vehicle I never once felt like I was being led astray with my decisions or forced into a choice. The Employees were super kind and forthcoming especially Tsoai Gordley as well as John Preston. Despite my car only being 5K and a 2015 model, I still felt as if I was being treated terrifically and not someone trying to be rushed out the door for someone trying to purchase a brand new vehicle. Even After I left there was a problem that I caused because I was unfamiliar with all the controls. They took care of it immediately and without any charge. I was so relieved. Always professional and kind. MCF truly deserves a 5 star rating and if this review software went higher I would give it even more. Even with my small budget they were able to find me great used vehicles. read more

BEST CAR AND SALES/FINANCE TEAM EVER!!!!!! Everything was so seamless, stress-free and thoughtful - I was waiting for the other shoe to drop and it never came. Tsoai genuinely works with you on price and putting you in your dream car, and Choy in the finance office walks you through everything so you clearly understand everything you're signing and how you can protect you and your car. I'm genuinely so happy the car I wanted to buy happened to be here - because they really made the experience what it should be - an exciting life moment. Also props to the bell I love a good bell ring. I will never buy a ford anywhere else in California. read more

Marin County Ford - Auto Repair Near Me - Novato, California

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I really enjoyed my experience with this Marin county Ford dealership. They did everything in their power to make sure that I had a wonderful time and I really am happy with my new bronco. read more

I brought in my Ford Escape for service, and Pablo at Marin County Ford made the whole thing smooth and stress-free. He went above and beyond, fitting me in without an appointment and getting my car turned around in just a few hours. That kind of service really stands out. Pablo took great personal care of me, and I'm super appreciative. I highly recommend him and Marin County Ford for service. read more

If you're looking for a smooth, honest, and positive car-buying experience, I highly recommend working with Christian Martinez at Marin County Ford. Gracias Christian por todo, me encanta mi nuevo Ford Escape Christian tambien habla Español. read more

Marin County Ford - Ford Escape. - Auto Repair Near Me - Novato, California

Extremely disappointing experience with the service department at Marin County Ford. I brought in my 2022 Ford Maverick due to a severe vibration issue, which I suspected was related to the transmission or suspension. When I first called to make an appointment, I clearly mentioned this, and they confirmed they would inspect it. But on the day of my scheduled visit, I was told they didn't have a transmission tech available, and I'd need to wait another week. That was the first red flag. After the delay, they claimed they couldn't find anything wrong during the initial diagnosis--even though I had already explained exactly when and how the issue occurred. Only after I insisted and went on a test drive with their technician did they finally acknowledge the problem. Later that day, they called back and blamed the issue on "cold tires." Completely unacceptable excuse. I had to return again and personally show the vibration to the service manager--only then did they take the issue seriously. After that, my vehicle sat for over two weeks. I repeatedly asked to be put on the waitlist for a replacement vehicle--nothing. No updates unless I called them myself. Eventually, they replaced the axles and told me the issue was fixed but wanted to drive it more "to make sure." That added another week of delays, radio silence, and broken promises to call me back. Even after confirming the fix, I requested a transmission maintenance service, which they agreed to--but again, no follow-up for days. I had to chase them down. When I was finally told the vehicle would be ready in the morning, I showed up--and it wasn't ready. They couldn't even locate the keys. I had to come back again just to get my car. The poor communication, lack of urgency, and constant misinformation were unacceptable. I interacted with multiple managers, including Sean and Max, but none of them provided consistent or professional service. Avoid this service department unless you want to waste weeks of your time, be ignored, and have to manage your own repair process. read more

Marin County Ford - My ford - Auto Repair Near Me - Novato, California

I had several very disappointing experiences with Marin County Ford service in the past, so I switched to a different dealership. However, this month, I decided to try them again, partly because they now offer pick-up and delivery. This time, I was extremely pleased with the friendly interactions, ease of scheduling, clear and updated communications, accurate diagnosis, and prompt resolution of the problem. Yay! read more

Had a great experience buying here. Tsoai waited for me and stayed late to help me into the car I had my sights on. Angelo helped and finished up after Choy did the finance part. Overall would recommend this team. Appreciate them so much! read more

The car of my dreams and an experience to match! I can't thank Tsoai (Soey) enough for helping me find the exact car I had been searching for -- a 2025 Ford Mustang GT Premium in Molten Magenta Metallic, equipped with the Black Pony Package, 5.0L V8 engine, 10-speed automatic transmission, and fully loaded with premium features. Soey was incredibly professional, attentive, and genuinely listened to what I wanted. He didn't just find something close -- he found exactly what I was hoping for. His communication throughout the process made everything seamless, and I truly felt supported every step of the way. This car is a total showstopper (just take a look at the photos I've attached!). I couldn't be happier with the experience, and I highly recommend Soey if you're looking for someone who will go above and beyond to help you find your perfect vehicle. Thank you, Soey -- you made this unforgettable! read more

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Fantastic experience at Marin County Ford! We recently bought our new-to-us Ford Bronco from Marin County Ford, and the whole process was smooth from start to finish. Our salesperson, Tsoai, was absolutely fantastic -- friendly, patient, and incredibly knowledgeable. He took the time to answer all our questions, never pressured us, and made sure we felt completely comfortable with our purchase. You can tell he genuinely cares about helping his customers find the right fit, not just making a sale. We couldn't be happier with our Bronco or the service we received. If you're in the market for a vehicle, I highly recommend asking for Tsoai at Marin County Ford -- he'll take great care of you read more

Marin County Ford - Auto Repair Near Me - Novato, California

Im not sure where to even begin, Me and the hubby were looking for a long time for a new vehicle and we agreed on an EV. Ahem, the sexy Mach-E. My husband reached out online and spoke to Jeremy and once we met he introduced us to Sam who is the "Mach-E expert". And Jeremy did not lie!! Sam spent hours going on all of the details of the vehicle and let us drive different trim levels and colors! He also gave us so much info on leasing and financing options which we truly appreciated! Those rebates . We finally settled on our green baby and Derrell worked with us on the numbers and we got 0% interest + rebates. . Honestly, Ive never been a ford person and (many can assume why) but the vehicle and the experience has changed my mind. My husband is considering getting the raptor sometime in the future or soon. I would highly recommend these guys!!! Especially if you are a lady because there was no predatory practices and everything was transparent and straight forward. We will be back! read more

Marin County Ford - My green Mach-E baby! next to my neighbors red baby! - Auto Repair Near Me - Novato, California

I bought a new truck from these guys and they were great. Overall a great buying experience. It was super easy and they even delivered my truck! Thanks, Marin County Ford! read more

Great experience, I was helped by Oscar, Choy in finance and the John the GM. They were all awesome. Can't say enough good things about my experience here. Thanks, I love my new car! read more

I've purchased four vehicles from Marin County Ford, and my experience has been a mix of smooth transactions and ongoing frustration. To give credit where it's due, they handled buying one of my vehicles back efficiently and professionally. Unfortunately, the rest of my experience has been the opposite. The Shelby GT350 I purchased from them had serious issues and spent more time in the shop than I actually had it during the first few months. The dealership eventually admitted they were not qualified to work on it and told me to take it to an outside mechanic, with a promise that I would be reimbursed. That reimbursement still hasn't happened -- and it's been over six months. On top of that, after selling the car, it took three months of repeated follow-up just to get reimbursed for an extended warranty and protection plan. I was repeatedly told paperwork hadn't been received, which became a pattern. Most recently, I was handed a check and asked to sign paperwork on the spot. After thinking about it later, I realized the amount may not even reflect what I was actually owed. At this point, it's not just about the money. It's about the lack of follow-through and accountability after spending roughly $350,000 with this dealership. I expected a lot better. read more

I had a great experience when purchased my car back in 2022, I forgot to leave a review... Since I purchased the car doc maintenance, and membership services. Everyone in the service department has been very helpful. One employee Will Starbuck is his name, he has a great personality, super friendly and very helpful. He always makes me feel welcomed every time I've brought my car in for a service or oil change. There was a time I scheduled an oil change, I was told it would be hours before my car would be ready, due to the number of mechanics working that day. I was bummed because it didn't work for me when usually it takes anywhere from an hour to two hours, (I live 30 minutes away) I was understanding yet disappointed and decided to reschedule. Will had told me for my inconvenience he could note my account to give me a discount for any future services, etc. I thought wow what a way to make it right, I appreciated that. Even if he didn't his customer service alone is top tier and I would have been okay with just the way he communicated everything to me. There was another incident that took place where the mechanic forgot something and I called them up, I was happy Will answered the phone and helped me through that situation. He is very professional and really good at his job! Thanks again Marin county ford and Will at the service department!! read more

This dealership is one of the best you can ever visit and ask for help when it comes down to your automobile financing needs. Customer service is excellent. They don't play around they are straightforward. All sales agent act, friendly, and professional. This wasn't my first or second or third time I've come back to them about six times. I highly recommend them for your next purchase. read more

I got my first baby at Marin Ford! I'm honestly in love with my car, it's exactly what I wanted. I'm so glad I finally found the right one. The whole process was super smooth, and I'm really happy I got to work with Oscar, Jeremy, and the general manager John. They were incredibly helpful and genuinely nice people! read more

Marin County Ford - My perfect first baby!! - Auto Repair Near Me - Novato, California

For the past six months or so, I struggled to get the assistance I needed for an ETransit purchase, often encountering unfulfilled promises of follow-up calls and no progress. Even when I reached out directly to Ford, I learned that I had to purchase through a dealer. All that changed once I connected with Jacob A. In just 15 minutes, he accomplished more than anyone else had in months. He was patient, thorough, and I never felt rushed. His communication and responsiveness were outstanding. Thanks to Jacob less than a week later my E-Transit is finally in progress, and I couldn't be more excited. Thank you so much, Jacob, for turning a stressful experience into a smooth and positive one. read more

Review of Service Department: On two occasions this locations service department has failed to honor our appointment. First visit was based on a notification for a free service to address an issue by Ford. We scheduled with this information and had no problems. At arrival we were told by Joy and her manager we would have to pay over $200 for the free service "if" nothing came back in diagnostics. Odd, since that was never noted in the letter or during the appointment. They said come back if there's a problem. Now we have a very clear issue with the transmission and scheduled our appointment about two weeks ago. At arrival they informed us the transmission employee is allegedly out for two weeks. I think this location has a problem honoring appointments, communicating with their customers, and is proving they do not like to provide service to customers with the complimentary or maintenance packages. I'm sure plenty of people have great experiences but we have not. Don't recommend. Keep your family safe elsewhere. read more

I decided to explore going with an all-electric vehicle after a few years with a PHEV and we had a wonderful experience last week with Oscar Perez and his colleagues of Marin County Ford learning about and test driving the gorgeous Mustang Mach E! Oscar provided a super friendly and low pressure experience - even the paperwork went smoothly and we got a fantastic dinner recommendation out of it as we were over from the East Bay. Well worth the drive and we are LOVING our new Mach E! Thank you Oscar!! read more

Marin County Ford - Auto Repair Near Me - Novato, California

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Amazing experience from start to finish . Easy and efficient , loved working With Jeremy Johnson . very knowledgeable on Bronco Sport . I feel I received the best deal in town . read more

What a great place! I was in the market for a new EV and after checking out a few dealerships, I finally found the right one at Marin County Ford. From the moment I walked in, the staff made me feel welcome and taken care of. Thank you so much to Bill and Oscar for putting the customers first and making a deal with me! I would like to also point out and say thank you to Marcelle, Jeremy, and Choy for making this purchase so easy and fast. The team really listened to what I wanted, explained the EV options clearly, and helped me understand rebates without any pressure. Everything was sooo smooth! I never felt rushed and every question was answered with patience. If you're looking for a dealership that's knowledgeable, friendly, and genuinely cares about your experience, Marin County Ford is the place to go 100%! read more

Oscar was very accommodating in assisting with our truck purchase. He was very nice on the phone and answered questions. He came in on his day off to assist us which we really appreciated. I would definitely recommend Oscar. Thank you Oscar. Bob and Karen. read more

Smooth, easy experience at Novato Ford. John P. (GM), Jeremy Johnson in sales, and Choy Saechao in finance were all great to work with. The whole process was quick and straightforward -- no pressure, no games. Would recommend. read more

Brought my lightning for warranty repair- turn signal/brake light intermittently fails. They didn't do any diagnostic work on it from what I can tell aside from turning on the signal. It was working at that moment, so they then appear to not do anything further. When pressed for more detail on steps taken, they refused to provide anything aside from "couldn't replicate issue". I had video of the issue that I also shared. My service advisor was Luis. I then escalated to both Ford and the Service Manager, John, and that was totally useless- no help whatsoever. When I picked up my truck from another service advisor, I told him that they are knowingly sending me back on the road with a vehicle that was illegal, and dangerous. The other service advisor agreed to take a look at the light with me. Thankfully, he saw immediately. condensation in the tail light, which is likely the reason for the problem and certainly a warranty repair. I followed up with John, but he never got back to me to schedule the repair. This place is not worth my business, and I am now going to hilltop Ford who has service services like mobile technicians and a pick up drop off service from your house. read more

*A quien pueda interesar*: Por medio de esta comunicación quiero recomendar de manera muy sincera los servicios del equipo Ford Marín County, quienes me presentaron una oferta estructurada y con interesantes garantías para adquirir un vehículo con las especificaciones que soñaba y necesitaba. En medio de una visita semestral para que le hicieran mantenimiento a mi anterior carro, fui atendida por el señor Óscar Pérez. Como vendedor y con la facilidad que le otorga el hablar español puso a mi disposición toda la información financiera y las facilidades a las que podía tener acceso para la compra. Tanto Pérez, como el gerente de la sucursal, el señor gerente John Preston y en la parte financiera Choy, me ayudaron con claridad a llevar a cabo todos los trámites de manera rápida, fácil, y eficiente. El servicio al cliente fue increíble. Desde el momento en que entré al lugar tuve una buena experiencia, y contestaron todas mis preguntas. En suma, puedo decir que me sentí muy segura durante toda la transacción. Al final, la calidad del vehículo y el precio estaban acordes con la oferta que inicialmente me hicieron, con lo cual se cumplieron todas mis expectativas. Cordialmente, Mónica Lichtman read more

My experience was amazing start to finish the general manager was super hands on and our sales person Glenn was absolute perfection he chatted with us the whole time and was super easy going and our finance guy was also great! These people are super laid back. Iv been looking for a jeep and everything in the east bay the dealerships told me I needed to put down an insane amount of money dokt when I don't need too because my credit is great and every one in the east bay dealer was super pushy and not welcoming at all. Glenn is a 10/10 General manager 10/10 and Finance guy 10 out of freaking 10!!!!! If you want to buy car I suggest these people and ask for Glenn! He is your guy! read more

Marin County Ford - Auto Repair Near Me - Novato, California

By chance, I found my unicorn vehicle online located at Marin County Ford. I was placed in contact with Tsoai Gordley to help quide me. This was a very unique & stressful process for me buying a car sight unseen & wiring money for something I was assured I would receive at a later date! Yikes! I placed a lot of faith in Tsoai and he did not disappoint me! My Bronco was delivered yesterday during a blizzard to my home in Idaho and it is everything Tsoai said it would be. Tsoai was in constant contact to answer my questions, send videos/photos and to calm my nerves every step of the way! His knowledge, his helpfulness and, most of all, his honesty have been greatly appreciated! Thank you Tsoai Gordley: salesman extrodanire, considerate counselor & knowledgeable finance consultant! read more

Marin County Ford - Bronco Heritage Limited Peak Blue 4-Door - Auto Repair Near Me - Novato, California

I've been bringing my 2018 Mustang GT to Marin County Ford for service since the beginning of my purchase. In that time, I've been fortunate to have Luis Carrillo as my service advisor. For more than seven years, Luis has always been attentive, patient, knowledgeable, reliable, and appreciative of my business. On my last visit, my Car Doc program had expired, but I still went to Marin County Ford for service--not for the competitive prices, but because Luis Carrillo consistently follows through on his promises. read more

To Mr. Angelo Aspillaga. A very great experience from you helping me choosing a nice car that fits on me. Thank you for your help; I'm so grateful. I couldn't have done it without your help and encouragement. Yo are the best staff from Marin County Ford. More Power to all staff and Happy Holidays! read more

Great experience. Oscar was great and helpful. Made the process short and simple. He helped me get my dream car

Horrible service department. They can't schedule there time correctly. No communication, you have to be the one following up with them. Which that alone is a task on to it self, to actually talk to the right person. They kept coming up with excuses. Thought Marin Ford was better than that. read more

DO NOT BUY Anything from these clowns. I purchased a truck over 100k. When I first looked at the truck it was raining. I didn't think anything of scratches or damage or anything of the sort. I put money down and they told me they would work with me and deliver it since I'm a business owner myself and my time was limited. The day came to drop it off and they asked me to come pick it up. Umm ok you told me you were going to deliver it. He fed me a bunch of bs excuses. Fine I will drive over an hour and pick it up. First red flag.....they asked me to pick it up after dark, my first thought was that's odd. I drive down to pickup the truck, I drive it home and right when I park in my driveway my flood light comes on with scratches all over the truck. I was so upset, they asked me to pick it up after dark because they knew it was scratched up badly. I had to pay my own guy to try and fix the paint and he told me "dude they were trying to hide all of the scratches with wax" I had to pay someone to polish a truck for over 8 hours and the factory paint will not be the same. They did nothing for me! They gave me the exact same amount as I paid my guy on a brand new truck wasting all of my time. Gets even better, few days go by and a control arm falls off the truck just from driving. I had to pay $1200 to fix something on a new truck. You guys are crooks! Spending that much money only for you to lie and be sneaky con men is a joke. It's been weeks and I asked them to refund my $1200, still haven't heard back! I have a gt500, black widow, and just bought my wife a new ford bronco. Never again will I buy another ford and I'm going to seek some legal advice. Don't buy from these guys unless you have a good attourney. Appreciate you Angelo, Jon, and Darrel for the terrible experience! read more

If I could no stars I would . The lies staring with Christian having us drive a hour on false promises of buying our van at a amount and them when we get there there cop out was "he's new and offered us 10,000 less then what he offered. Then Zoe what a liar uses God to try and make you think he's a friend , then gives us an offer that we wanted to sit on a couple days, as he told us the offer was good for 30 days after approving it with Bill the joke manager.. With our financial situation we decided to take the offer .. we called 4 days later to accept. He then back petals after wasting our time and says bill ( the manager) wants to offer less and will call us that day. We were pretty upset as we were lied to and BSed so many times with hours wasted . We waited to hear from Bill ( the joke manager ) he never called us. Do not waste your time and give this awful company any of your business. Save yourself the time . Also the mark up on there vehicles are insane you can find cheaper. As we did . This is an awful company beware . I hope this helps somebody ! read more

Had a great experience buying my car from Tsoai and Choy today. They went out of their way to work with me and get me the deal I wanted. I shopped around and found Marin County Ford to be the most personable and up front dealership. It was worth the long drive from my home to have such a positive experience. I would highly recommend Marin County Ford. read more

I just got a new car at Marin County Ford , I got to work with Oscar as my salesman , he treated me with respect, actually listen to what type of car I wanted, and answer all my questions, he was always so friendly and making me feel comfortable to get this car, and the paperwork was fast . read more

Marin County Ford - My brand new Mach-e . - Auto Repair Near Me - Novato, California

I had an amazing experience with marin county ford, the whole entire team was very friendly and knowledgeable. No pressure no hassle. They even have a kids room where both my kids were hanging out, they also empty their snacks and water bottles. Oscar was my sells man and went above and beyond. Im happy to report that i will be recommending this place to friends and family. read more

Marin County Ford - Auto Repair Near Me - Novato, California

right now, I am giving Novato the service department a 2 and they actually do not deserve it because it's one person in that department that literally make their service horrible and it's the rental car area. The young lady in that department is very immature. Do not know what customer and she underestimate the value of a customer. this young lady was really younger than my son and the way she speak to me knowing that me as a customer make this appointment months ago and should have one waiting for me. It's not only that I accept the car, but it was the way she hand it off to me, letting me know that's what they have and if I don't want it, should go, in the meantime she's saying this to me. I could not believe I was there to service my car and this was not customer service and the way how she speak to me. far know she is bringing down the whole customer service department with two stars. until I feel better about my servic. read more

I want to thank the entire Marin County Ford team, especially Jeremy ,Oscar and Choy for their advice and for helping me with my car purchase. Thank you so much. read more

Marin County Ford - Auto Repair Near Me - Novato, California

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Fue una agradable experiencia haber comprado nuestra suv en Ford de marin gracias a oscar que nos ayudó con todo lo recomiendo a todos