The used car gimmick here is $1500 for useless add ons like nitrogen in your tires. Still slightly better value than others we considered but factor this in before you go. read more

I called last week to inquire about service for an error message retrieved after the "check engine" light triggered on my 2021 Mazda CX-5. Information online said to call a local Mazda dealer/service shop because the issue is apparently known/very common and covered under an extended recall. Their service department took my information and said a manager would call me. Over 4 business days later and I've received no follow up. read more

BUYERS BEWARE: Scammed at Marin Mazda then harassed by manager! We regretfully purchased our car with Marin Mazda located at 807 Francisco Blvd. East, San Rafael, CA 94901 and unfortunately made the poor decision to spend over 50,000 at this location which ended up scamming us in the end. We purchased a refundable Vehicle service contract (warranty) for $6,850. We immediately contacted the sales representative Sigmund and finance representative Ahmed along with Rami specifying that we would cancel the warranty within the 30 days according to the terms agreement. After we did this we followed up multiple times with Sigmund and Ahmed. Sigmund replied (via phone calls and text messages) saying that it has been canceled and that we would be receiving our full refund $6850. We did NOT receive our refund. We contacted him again and he said he was busy but would send out the check in the mail. We never received the check in the mail. We saw a pattern of him promising that he mailed the check every time via text but in reality the check was never mailed to us. We followed up every week, but then weeks turned into months & they stopped taking our calls and we began to be harassed on the phone when we did call to get our refund. We opened an inquiry with the general manager Mohammad Khan who stated that he would check in on why the refund had not been issued and that he would speak directly with Sigmund. We never received an update from Mohammad even after calling his cell phone & leaving voicemails. No follow up was given and weeks passed. Mohammad does not meet the competency or professional level to be a manager as he is harassing and yelling at customers. We continued to call only to be disregarded, hung up on and harassed. Last week Mohammad abrasively yelled at us saying that Sigmund never cancelled the warranty to begin with and that he's not sure of the reason why Sigmund didn't do it. He further told us to stop calling the dealership. It has been 8 months since we have been trying to get our refund back only to be subjected to harassment hung up on yelled at just to find that the warranty was NEVER originally canceled by Sigmund 8 months ago. When we questioned this and expressed our concerns Mohammad began yelling at us and saying he didn't know why Sigmund did didn't cancel it 8 months ago and he didn't have any answers as to why the cancellation did not occur. He provided no solution or apology. We asked Mohammed for his superiors contact information as we felt threatened at this point. Mohammad further harassed us by continuing to yell and threaten us clearly saying that we were to never call the dealership or his cell phone ever again and that he was the superior. The level of disrespect, dishonesty, incompetence and harassment that we have been subjected to from Marin Mazda dealership has been astounding. No one should ever have to do that after spending their hard earned money only to be treated this way. read more

Marin Mazda - Message showing he agreed that we asked for cancellation within 30 days - Car Dealers Near Me - San Rafael, California

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Went in to purchase a new Mazda CX-50. I was helped out by Justin. Justin was fantastic. Really took his time with me and the entire process. Wasn't pushy whatsoever, wasn't rushing me out, answered all questions and was overall professional. Later I was introduced to Ahmed the financial manager who was also great. Ahmed walked me through a few plans which he explained in full details and wasn't steering us to purchase but rather educate. All in all, great experience from these two guys. read more

Marin Mazda - Car Dealers Near Me - San Rafael, California

Took 7 hours. They played all of the cheap/tacky sales techniques. Tried to add on thousands in extras. Told us we were not permitted to get our own financing AND nearly sold us a car with a bad battery. Rude and unprofessional, uneducated. Worse experience ever! DO NOT buy a car there. Apparently they changed hands a few years ago, and this new management is driving the business into the ground. read more

I finally bought a CX-5 from Marin Mazda after much research and I had a great experience with Ryan Hughes helping me. I really liked his whole vibe and felt very comfortable with him. I felt like I could relate to him and trust him. He was very knowledgeable about the car and patiently answered my questions and showed me how everything in the car worked. He was fun and made the whole experience a great one. When I decided to buy the car, he initially told me the way I wanted to set up the financing was not doable according to their rules. But he went out of his way to make it work for me and I was able to get everything I wanted and done in the way I wanted it to happen. I appreciated the efforts he put into it. He also set up the car systems the way he knew I wanted them, based on what he had learned about my preferences in the time we spent test driving the car. I got a strong feeling that I was being welcomed into the Marin Mazda family and would have support, and whatever I needed to ensure that I loved my new car and was very happy with my purchase. The car is beautiful and I'm very happy and would highly recommend Marin Mazda and Ryan Hughes read more

I have had the best experience(s) with Marin Mazda over the last 5 years. I'm on my second lease and I want to shout out to DANIEL LLAMA in the service department. He is kind, helpful, caring and very dependable. I had a car emergency that needed to be taken care of before a long trip and he took care of it swiftly and reliably. Plus, they wash my car! I will continue to lease from Marin Mazda because of Daniel! He's the very best! Thank you! read more

Called last Friday and spoke to Claudia. Told her i had a tire problem and needed it fixed ASAP. She didn't have the tire in stock but had it on order for Monday's delivery. Told her about having tires in road hazard plan with Mazda. She said no problem. Daniel called me Monday letting me know the tire is there. Drove to Marin and was greeted by Daniel when I walked in. Place looks new and clean. Waiting room is stocked with amenities and coffee. Bathrooms are clean and well maintained. Hung out for about an hour and Daniel came over to get me. Only paid for the labor to put tire on and tax/fees. Road hazard covered the price of the tire itself. Thank you Claudia and Daniel for making this so easy. Able to make everything happen with ease. Marin Mazda has my business. read more

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Rami and Ahmed... I owe you my life. lol no but seriously... Buying a car is not hard. But getting the best deal, the best quality and the most reliable car while still feeling like I was in a luxury car, was exactly what they understood. I did my research, but I still needed to feel confident in my purchase. They stayed late with me the night before when I came to just test drive, and they stayed late with me the next day when I committed to my car. I'm not sure they can do for you what they did for me but you better come ask because I walked away with a much better deal than I was approved for, and I have never been a fan of purchasing warranties because I've already committed to my monthly, but when they had my best interest at heart with making sure I would never have the experience I had with my last car (not a Mazda and not purchased from them), they found me a warranty that was affordable for me and worked for me as a commuter. My monthly barely increased and I'm learning so much about my car and the coverage. They took their time and I've never had that experience. Thank you Ahmed and Rami. The whole thing there was extremely polite and welcoming, but thank you for getting your hands on me and really making this work. Customer for life! read more

Marin Mazda - 2024 Mazda CX-5 carbon edition AWD - Car Dealers Near Me - San Rafael, California

I am incredibly disappointed after my experience at Marin Mazda. I had been communicating with Franco for a few days via text getting ready to make a purchase on a car. I specifically told him I wanted to see if I could qualify for that offer only. After I was told "You got approved" (in his exact words), after submitting my credit check and also negotiated a down payment. I wanted to move forward. I clearly stated when I called and spoke with Muhammad I was approved for 0% financing and wanted to make sure the car was still available before I DROVE 2 1/2 HOURS. He informed me that he would put the car on hold for me. Upon arrival, I met with Franco, who took me to see the car and to take for a test drive. After we returned we sat down to view my credit check and to see the offer. I was SHOCKED to be informed that I in fact I DID NOT qualify for the 0% and Franco showed me a paper with 4%. When I expressed my frustration he told me I could speak with the finance manager who can call to see if they can lower the rate. It was Muhammad, who I has spoke to on the phone before driving over. He asked me why I could not do 4%. I told him I was told 0%, as he proceeded to tell me THEY DON'T HAVE THAT OFFER (when in fact it is on their website!!). I told him well I was told I was approved and he said "show me conformation that we said 0%?" I asked him why is it on your website and you are advertising that when you dont offer and I was mislead by your salesman. He ignored me and told me he was going to call the loan department. He had the 4% lowered to 2.6% and as we were discussing him lowering it more, someone comes to the door and start banging on it. This man was yelling through the door "I want to speak with you!" the Muhammad yelled through the office "no." and the man proceeded to shout "I want to speak with you for just a sec!" He gets up and goes outside the office and this man starts shouting "You ripped me off! I paid $26,000 for the car and your only giving me $21,000 back!" At this point I knew I was not going to make a purchase with this dealership. They are obviously just trying to screw people, and I was going to be another person. After that outside altercation happened he returned and told me that he could offer me a buy down rate and with these specific words "I'm not going to put that money down, you are." I could not believe how I was being talked to and also treated. He was incredibly rude. I told him I do not want to proceed with any of this and walked out. Its so frustrating to waste my whole day, time, and money for gas to deal with this unprofessional dealership. This experience has made me seriously reconsider buying from Mazda. I expected better communication and professionalism, especially when a customer has gone out of their way to purchase a car. I dont know what kind of business they are running, but with the experience I had and from what I saw, it seems very shady. I will be filing a report with the Better Business Bureau because this situation is unacceptable. A client, as well as a female should never have to endure such as waste of time and effort. I wish I could give them 0 stars. I attached conversation and to show how MISLEADING they are! read more

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Ahmed Mourad helped us with our new Mazda, the service he provided was nothing short of magical. We left happy, and will buying all our future vehicles with this gentleman. read more

I've leased or purchased multiple vehicles from Marin Mazda for myself and my family over the last 10-15 years. Unfortunately, my most recent experience has been terrible. I was promised that Marin Mazda would handle my lease return, but that did not happen. Despite multiple calls and emails, I've received no response or resolution. The new ownership and management appear indifferent and unwilling to stand behind their commitments. After years of loyalty, this has been extremely disappointing. read more

Under new management, motivated to move inventory, one price dealership New sales manager and team less than two weeks at Marin Mazda. No negotiations, firm on pricing, no tank of gas on purchase unless its for a New Mazda or CPO vehicle. read more

Ebin and Ahmed helped my fiancé and i out with our very first experience buying a new car, and it was great! It's a lengthy process but they handled everything for us with ease and patience. We had lots of questions and wanted to see different options for different cars and financing, and i feel confident that we got the best deal for what we were looking for. We really appreciate the help on numbers and making it work for our budget. LOVE the 2025 CX-5! read more

The buying experience we had with Ahmad Mourad was closer to 10 stars. Ahmad exceeded all of our expectations, and left us very happy.

I want to thank Ebin Gramajo for a wonderful experience when purchasing my 2025 Mazda CX-50. I had stopped by on a whim 4 months prior to purchasing my car, I told Ebin that I wasn't ready to purchase yet, but looking. He took the time to give me a test drive and did not pressure me. I can say the same thing about the staff that assisted me that day. When I was ready to purchase my car, you bet I went back to Marin Mazda to buy my car! Everyone there from the finance people, to the shop that prepared my car offered great service. And last but not least, Ebin who provided the best and smoothest car purchasing experience I have ever had. They really made everything pleasant and smooth. This pic is of my car and it's first road trip! I love my CX-50! It performed well on the road, rough terrain and hills! Jenny C (Happy Customer). read more

Marin Mazda - Avenue of the Giants - Car Dealers Near Me - San Rafael, California

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Daniel Llama is wonderful as a service advisor at Mazda. Extremely nice, creative , and helpful. Great attitude and very resourceful. Highly recommended as are all the guys I have interacted with there. Justin Meyer my sales person also is fabulous and gets 10 out of 10 for going above and beyond in explaining things to me, making things happen and taking good care of my car, I never feel talked down to or judged on what I don't know. I had 3 Miatas and now have a Mazda 3. I am a Mazda owner for life. read more

Chris assisted me in my car shopping experience. He was patient, never made me feel pressured, and he took the time to help me test drive multiple cars. Buying a car can be overwhelming, but his calm and helpful attitude really stood out. I'm so grateful for all of his help and would recommend working with him! read more

Buying a car can be pretty daunting, but I can't tell you how much I appreciated working with Carl Dokes at Marin Mazda. He really took the time to listen to my priorities, and his great sense of humor put me at ease. The experience left me feeling confident and well taken care of. I highly recommend working with Carl! read more

I had a great experience at Marin Mazda. Everyone there was super nice and helpful. We had Mel as our salesman and he was great, not pushy at and was knowledgeable with any questions we had. Rami was the sales manager we worked with he was very nice check up on us multiple times made sure we were comfortable and taken care of. Ahmed was the finance manager and he was great to deal with really nice guy, helped us a ton, super laid back in a good way. The Costco and AAA affiliate program for the extended warranty was great and helped us out a lot. 10/10 recommend Mazda Marin I will buy from here again in the future read more

Rez,Rez and Rez! If he is busy with another customer, just wait for him and work with him. Everybody is ok in Marin Mazda, they wanna help but they don't have the experience Rez has. He is the most senior and oldest worker there. Thank god, my salesman who I initially started was busy on my second visit, I had a chance to work with Rez. I am very happy with my purchase, he explained all the pros and cons well and changed my mind from CX5 to CX50 which is the hybrid model. Cx-50 has a more sleek look and it is hybrid! I can do 40 miles with a gallon! I really love this car. Just for the information of the readers, Cx-50 is collaboration with Toyota, it is basically Rav4 but with Mazda cabin and luxury. Same quality but better interior! The details on the dashboard are simple but modern, it doesn't have the cluttered feeling that Rav4 has. Thank you Rez for all the time you spend with me. read more

Just came home with a Jeep grand Cherokee the service there is phenomenal. All the guys are so helpful, honest and kind... they gave me a great deal and made me feel so comfortable. I'm a 58 year year-old woman and I went there alone to buy a car and I didn't feel like I was being pushed into anything and I didn't feel it like I was being ripped off. I felt like they did the best they could for me and gave me a great price for my trade-in. I would highly recommend this dealership... big shout out to Rami and Rez.. thanks again guys read more

Stay away from Marin Mazda unless you enjoy being lied to and overcharged. This dealership operates with zero integrity and relies on misleading sales tactics to push damaged cars onto unsuspecting buyers. We were originally told we were buying a 2019 Lexus ES350, only to find out during paperwork that it was actually a 2014 model. Salesman Kirby L. also falsely claimed the car had Apple CarPlay and a multi-CD player--neither of which were true. Due to heavy rain, we couldn't closely inspect the vehicle, but Kirby assured us it was in top condition. That was a complete lie. Once we got the car home, we discovered extensive damage to multiple areas of the car, including the front and rear bumpers, doors, and quarter panel. When we tried reaching out to Kirby, he conveniently disappeared, and the dealership refused to take responsibility. The general manager, Gerry, dismissed our concerns, offering only a referral to a body shop--at our own expense. Then, after pressing them for answers, they finally sent us photos they had of the car--CLEARLY showing the damage before we even bought it. So, they knew all along but still chose to hide it from us, had the audacity to charge us $1,500 for 'paint protection,' and never disclose the truth. And after all this? Still no accountability or apology from their end. We took our car to a local body shop and they quoted us $7,000 to repair what the dealership intentionally concealed. Marin Mazda is a shady, unethical dealership that knowingly scams customers. Do yourself a favor--shop elsewhere. read more

Ebin was great, he answered all the questions I had, I would definitely recommend my friends and family to go with him

As a female buyer, and purchasing solo, I was initially a little weary going alone but I had a really GREAT experience at Marin Mazda. I never felt pressured at any point, Justin and Rami really tried hard to find me exactly what I wanted and were SO patient. By the end of the evening I wanted to sleep on it to think everything over. After all the time they spent, they didn't get upset at all, or pressure me, they actually encouraged me to sleep on it because customer satisfaction was important to them. I did end up coming back and super happy with my experience!!! Thanks to Rami and Justin for trying to get me a great offer and a car I am happy with. Would definitely recommend and come back when my lease ends in three years! read more

We just bought a 2025 CX-30 from Marin Mazda. We are very happy. Special shout out to Justin, our salesperson. He was really on his game, and so genuine and nice. He showed me how to run the car, and the transaction could not have gone better for us. Justin was a gentleman from start to finish. Highly recommend! read more

Contacted dealer by email, then spoke to someone on the phone and also exchanged texts with someone. Drove over an hour to get there to be notified at the sales table when ready to purchase they charge $1495 for dealer accessories, basically a detail job and stickers at the door handles to protect from scratches. Would never have made the drive had this been disclosed. Just list your true price instead of this dishonest business practice. Sales Manager was downright condescending. read more

First service on used car. 5 stars. They use the latest technology to keep you updated on a regular basis while you wait for your car and you can approve each step as you go along and authorize payment if needed. I'm besides that they just have exceptional people. Great job Mazda. read more

STAY AWAY from Marin Mazda. I got a KBB "guaranteed cash offer" to sell my car. Marin Mazda was the first dealership they recommended I sell my car to. In fact they sent me an email that possibly they could give 10% over what KBB guaranteed. Great! I drove there and one of the representatives inspected the car and said it was in "showroom condition." Great! Well, until I go inside and was lured into the old car dealer "song and dance" where he has to talk to his manager and then his manager gives me a lecture of how hard it is to resell my car and then lowballed me $3500 less. WELL below trade-in value. What an extraordinary waste of time and old-school scuzzy illegal car dealer practices. "Bait and switch" at its best. I will be reporting Marin Mazda to the California Attorney General's office. read more

I would like to give 5 stars but my experience with Marin Mazda deserves 1 star-being a loyal Mazda customer for more than 10 yr I have never experienced such customer dissatisfaction. Bought a brand new 2025 Mazda CX-5 in June, 3 days later " Check engine light" illuminated, took to Marin Mazda service department, diagnosed with " need software update" and " take the car, it is safe to drive". Per Service " manufacturer is working on it". Mazda USA and the dealership insisted the car is " safe to drive". No fix available. Moreover, Mazda USA threatened to charge for a loner, yelled on a phone by Betty, Customer Experience representative who escalated case # to her manager. Took the car back. No repair is done. This is the last Mazda I will ever own. read more

Amazing and friendly service, and got a new car at a fair price!! It was a blast working with Mazda on getting my new vehicle

Ebin helped my daughter find her dream car ! It took her a while to find something that she really liked, we looked in different dealers but no one helped us like Ebin, giving her recommendations and asking about what she needed in a car, he was really taking care of us. Thanks Ebin ! read more

These guys at the dealership reserved a car for my friend and ended up selling it to someone else before the date that they scheduled between them for purchase. Who does that? read more

I have reached out to the dealership on 4 occasions and no one has reached back out to me. I was reached out to by Lily Martinez. I called and called and was redirected with no resulutuon. So I will tell my experience. This has been a nightmare honestly and I am still not happy with the paint job. I showed up last month to buy the car and it had damage to the trunk that wasn't originally there and happened while in your care. You guys said you would fix it. I leave the car with you and come back to get it. The trunk is fixed but one or your porters buffed a hole through the paint all the way to the metal of the door. Your team attempted to return It to me in the at condition with a new hole in the door. I said absolutely not and they said they would paint it. They paint it I come back. The door is a different color than the rest of the car. Your team tells me that the paint will lighten up after a few days and not to worry (spoke with an auto body shop who told me this is bullshit and once the paint is dry and clear coated that's the color). I bring it back again and you paint it again. I will admit it's closer but the color still doesn't match and you can clearly see where the near color starts and stops. Never let them touch your car. They will lie cheat and steal. Now they are actively lying to me read more

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Last week when I took several large bags of clothes and other stuff to the Good Stuff Thrift Shop the back hatch wouldn't open. I texted Lilly and received no response, so I called and was directed to the service department, leading me to believe she was no longer there. I left a couple of messages on that line and Sumit, the service manger, and I played telephone tag for a while until we finally connected. We scheduled an appointment for yesterday at 11:15 and I arrived shortly after that. I had made arrangements w/ my friend Nancy to pick me up there and to go to lunch. When I left the car my service advisor, Joshua, warned me that they had a lot of cars that day and it would probably be late, around 4, before it would be ready. I was dismayed, but there was nothing for it. He said it might be my battery and I authorized a replacement if it was. Nacy picked me up and took me by her house to see some work she had had done, then to Insalata's for lunch. After lunch she took me on a driving tour of the Marin Headlands. In all, we had a wonderful afternoon and she brought me back to the dealership a little before 4. When I returned Joshua told me it wasn't ready yet so I went to the waiting room. Again, I brought nothing to read but was content to do some texting and people watching. The technician texted me the video of the inspection, which I love, confirming that the battery was the problem. It was the original and the car is a 2018, so it was time. I had a memory of replacing a battery via AAA but realized that was my Lexus. Joshua came into the waiting room to tell me it was ready about 5:30. I asked him about Lilly and he told me she was now at their used car dealership. I also asked about TJ and he told me there had been a complete turnover in the service department. I paid for the work and he gave me a 10% discount. Nancy had told me that yesterday was going to be a high traffic day, which made me more worried than I had been before. We saw long backups on Highway 101 exits leading to Highway 580. She suggested I talk to the dealership staff about taking Francisco Blvd. beyond the stoplight where I normally turn and get on the bridge near San Quentin. That seemed like such a good idea I didn't even bother to ask. I took that way and there was no traffic. I liked it better than getting on the freeway, so I will do that in the future. read more

I highly recommend Milo for showing me cars. Rami for getting me a good deal, Sigmund got me protected, & Carl for being a sweetheart:) Yasin was great too!! read more

After passing us between four different salespeople, these guys quoted us nearly $41000 on a 2024 CX-5 Turbo premium, when MSRP is $38,295 plus delivery. Most Bay Area dealers are doing as much as 2500 -under- MSRP but Marin Mazda wouldn't budge more than $500 off their offer. We had written offers as much as $3500 below MSRP from other dealers. Then they made a joke offer on our trade-in; 1500 less than the already bad offer rejected at another Mazda dealership the same day. Hey, we were looking to buy two 2024 Mazdas but we sure as heck will not be buying them here. Yuck. read more

i've been buying cars for over fifty years. Yesterday I purchased an almost new previously owned car from Marin Mazda and they provided me the best service I have ever experienced. If all car dealers, shop owners, big businesses and public service organizations treated their customers so well, the world would be a better place to live in! From the moment I walked in, until I drove out with my new car the staff made me feel like I mattered. Unlike so many public and private "service" organizations I was treated like they were going to do whatever they could imagine to make my experience better. Here are some illustrations. 1. I was on a bit early for my appointment but they were expecting me so they greeted me by name and I immediately was ushered into the sales office to complete paperwork that had already been started. No waiting. 2. Carl was my personal "concierge" who walked me through from initial paperwork, the test drive where he gave me clear instructions where to go, what car features to use, how they worked, to the finance manager, to the final purchase and drive away. He was very knowledgeable about the car, extremely respectful, and pleasantly, especially for the car sales business, he was a very good listener. 3. Ahmed, the financial manager, was extremely clear on what my financial responsibilities would be, and went out of his way to find me the best financing plan. No hard sell. Just information that I could use to make my decisions. He found for me a car warranty that was basically too good to pass up that would provide me peace of mind for ten years at a price that was unbeatable since my Costco Executive membership saved me 50% off. 4. I heartily recommend Carl and Ahmed, who went out of their way to help me through the process. Since I had driven a rental car to the dealership, Ahmed asked me if I would like them to return the car for me so I could drive away my new car. Ahmed called Avis and they agreed to accept the car. Carl went with me to gas up the rental before returning it, I gave him a ride back to the dealership, and off I drove with my new car. (After Carl showed me how to sync my phone to the car, use the important safety features and get into the GPS so I could get home)! This saved me two days of hassles getting rides to return the car and to the dealership so I could drive the new car home. Marin Mazda deserves kudos for their staff training. Ahmed and Carl deserve a raise for the quality of their connection to clients. They made me feel like I mattered. read more

Excellent experience with salesperson Nick - called ahead about a particular car, and he had it ready and was prepared with the CarFax when we arrived at our ETA. Didn't buy the car, and Nick gave us plenty of time to figure that out. The showroom is comparatively small, but it's modern to the point of being a fresh take on car presentation probably a few years into the future. Impressive. read more

Mazda Of Marin the jimmy and mike show... Worst dealer experience. Tried to give them money, didn't haggle, wanted to buy an early birthday gift for myself only to have these guys sell the vehicle from under me. Technical issues prevented me from giving them a down payment electronically since I was out of town and I wanted to secure it. After being told they'd get hold of me over the course of 4 hours, I finally get a text from Mazda of Marin saying they'll get back to me, 2 hours later the next text was that they sold it!! Sold the vehicle underneath me without trying to take my money, no call, no effort. Being first in line equals nothing to these slimy sales peeps. Terry and Mike are just the epitome of used car sales people. #badform #shopelsewhere #truereview read more

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