Made buying a Camry super easy. Super friendly staff and I would highly recommend buying a car from…read morehere.

Unbelievable experience with Mario in the service department! I'm on my 4th Subaru from Marin…read moreSubaru, and pretty much get treated like family there. Yesterday, I called the service department at 5:25pm because my Electric Solterra wouldn't turn on, and crazy lights were flashing. Mario said that it was probably the accessory battery and I just needed a jump. I said, I'd call AAA. Well, 5 minutes later, out of the blue Mario shows up in The Whole Foods parking lot and jumps my car for me on his way home from work. Such an incredibly kind and caring gesture! I as blown away! I also love their service department because they will set you up with a loaner car for all of their services. Such a great dealership! Thank you again Mario!!

They have a thoughtful front desk who was flexible with the type of payment we wanted to use. They…read morediscounted the price after they allowed us to take the vehicle to a nearby shop to inspect it and found some damage. And they thoughtfully charged the vehicle while we took our time figuring out the payment so we could drive it home.

Unfortunately, I had a very poor experience. I made an appointment to look at 2 cars and discuss…read morepricing as they would not calculate the out-the-door price for me in advance (as every other place I have spoken with has). I drove from out of town to look at the cars and had to hire a babysitter for my children. When I arrived, the cars were not ready to be viewed, the front desk lady had poor customer service, the car was not clean, and the person I had made the appointment with was not there and supposedly only works one day a week (not the day of my appointment). I believe they may employ an AI tool for communicating with customers about vehicles as there was a total disconnect between my communication with the company via text message and my in-person experience. Due to the poor customer service experience, I left without test driving the cars or seriously considering purchasing them.

I saw a Lexus RX 350 F sport online and called to make an appointment to see it the next day. My…read moreappointment was at 10:00, and both Ray (the salesman) and I were running late due to bad weather. Ray called to let me know he was behind, which I really appreciated--it showed he was considerate of my time. The transaction itself went extremely smoothly. After bringing the car home, I noticed a nick in the windshield. I called them, and Omid (salesman/finance guy/owner) told me to bring it back the next day. He had someone there to fix it just like he promised. They also gave me great advice about the extended warranty without being pushy at all. Honestly, they didn't have that typical "used car dealership" feel--they were straightforward, professional, and treated me more like a friend than a customer. I would 100% recommend this place. Their inventory is high-end, and the customer service is great

Marin imports is a great place to purchase a car. We started our process over the phone and when we…read morearrived Ray had most of the paperwork ready for my husband and I. Ray greeted us with a smile and professionalism. Mr Don works with you financially and the experience is positive no matter how you come in you leave happy.. Thank you

I recently set out on what felt like a daunting mission: finding the perfect manual transmission…read moretruck for my husband as a complete surprise. Having never navigated the car-buying process alone--without my dad or husband's guidance--I visited and contacted numerous dealerships. From the very first interaction, it was clear this one stood head and shoulders above the rest. Their professionalism, warmth, and genuine commitment to customer happiness made what could have been stressful feel seamless and joyful. Hugh in sales deserves every bit of praise I can offer. He was extraordinarily patient as I walked him through my vision for this surprise gift, answering every question with clarity and never once making me feel like a novice. What truly set him apart was how far he went to ensure the moment would be perfect. He personally drove the truck to a friend's house and arrived with a huge red bow tied on the hood--turning a simple delivery into something magical. His thoughtfulness and "above-and-beyond" spirit made the entire surprise a resounding success, and I will never forget that kindness. Mike, the manager, brought the same level of positive energy and efficiency. Friendly and solution-oriented, he quickly coordinated all the custom upgrades I wanted, making sure every detail aligned with my husband's tastes and our family's needs. In finance, Josh was equally impressive. He explained every option with honesty and patience, never rushing me and always prioritizing what we truly needed rather than what might look best on paper. His knowledge and straightforward approach gave me complete confidence in my decisions. This dealership isn't just about selling vehicles--it's about creating meaningful experiences and building trust. In a world where car buying can often feel transactional, their team made it personal, caring, and even fun. I left feeling genuinely cared for, and my husband's reaction when he saw his truck made every moment worth it. If you're looking for a truck (or any vehicle) and want to work with people who truly listen and go the extra mile, I cannot recommend this dealership highly enough. Five stars, without hesitation. Thank you, Hugh, Mike, Josh, and the entire team--you've earned a customer for life!

This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

I recently bought two Mazda CX-30 at Marin Mazda in San Rafael, between April and May. The first…read moreone was a used/pre-owned 2025 CX-30 in Jet Black Mica with Sport Select (that had less than 31K miles at the time of purchase and was still covered under Mazda 36K-mile manufacture warrantee). The second one was a brand new 2026 CX-30 in Soul Red Crystal Metallic with Preferred Package. I traded the used 2025 CX-30 for the new 2026 CX-30 as I changed my mind about the color. Soul Red Crystal Metallic is always my favorite color from Mazda, compared to so many shades of red from other brands. To me, Mazda Soul Red is the perfect red shade of all time. Prior to trading in my 2025 CX-30 Sport Select, I scheduled an appointment with Marin Mazda Service Department regarding some concerns that I had with that car. Daniel from Service Department assisted me with knowledge, courtesy, timely manner and sincerity. He was able to help me fix those concerns at no cost to me, during my stressful moving time, while the technicians from a different Mazda dealership that is closer to my new location, were not able to provide me with the fixing solutions after I paid them for their labor invoice. I will bring my new car back for services with Daniel and his team in a near future. Did I also mention that Marin Mazda Part Department was also helpful and fast? They helped me place an order for a small accessory part that is not available in the US and could only be ordered from Canada. I will pick it up in few days. I wanted to take advantage of Mazda's one of the biggest time for promotions. It was around Memorial Day weekend (low financial interest rate with flexible pay plans, veteran appreciation, loyalty promo...) so I decided to upgrade my previous Mazda to a brand new one since I now appreciate the CX-30 with AWD feature more than my Mazda3 in the past that had 2 FWD. AWD offers better control and performance under wet road condition. The CX-30 is also a little "higher" than the Mazda3 and still maintains an aesthetical sporty look. Nick, one of the new sale associates at Marin Mazda had helped me before with the search and he presented me with the color choices and package options tailoring to what I wanted in a short period of time. Nick is young, very relatable, sweet and studious. He has a curious mind of a quick learner/researcher and I guess, he is also tech savvy (lucky for me that I had Nick, as I am terrible maneuvering apps and new techs...). I liked working with Nick right away as I knew that I would be in good hand. I returned to Marin Mazda on Sunday 5/24 to trade in my used CX-30 for the new CX-30 Preferred Package in Soul Red! The transaction went well to my high satisfaction in price and procedure. I got a fair price for the traded car and a fair price for the new car out of the door. A lot of customers already mentioned Ryan Hughes in their reviews with great gratitude. Ryan is Mazda Ambassador and one of the star sale managers at Marin Mazda. I don't need to praise about him here. All I can say is this: Marin Mazda is lucky to have him on board! And there I met with Nick and Ahmed again. Ahmed is one of the financial account managers whom helped me with the 2025 CX-30. Ahmed is very energetic, super fast and passionate about what he is doing. I also got introduced to meet with Rami (I hope I did not spell his name wrong). Rami is a senior sale manager there, whom I found very polite, professional, understanding and empathetic. Overall, I highly recommend Marin Mazda, based on my own experiences with the team from multiple departments.

I called last week to inquire about service for an error message retrieved after the "check engine"…read morelight triggered on my 2021 Mazda CX-5. Information online said to call a local Mazda dealer/service shop because the issue is apparently known/very common and covered under an extended recall. Their service department took my information and said a manager would call me. Over 4 business days later and I've received no follow up.

We had a really great experience working with Raul at VW Marin. He helped us purchase a Jetta SEL…read moreand trade in our 2018 Tiguan. From the beginning he was friendly, easy to talk to, and never pushy, which we really appreciated. They also offered a great price on the Jetta, which made the decision even easier. Raul answered all of our questions and made the whole process feel smooth and straightforward. Trading in our Tiguan was simple and he explained everything clearly so we always knew what was going on. Overall it was a very positive experience and Raul made buying our new car feel easy. If you're going to VW Marin, definitely ask for Raul!

I had a 3-year Tiguan lease, paid on time, and turned it in on time. About 2 months later I was…read moregetting notices that the car was not turned in and payments were due. In the meantime I happily purchased a car from Carvana and was happily driving an ID4. After calling VW Marin repeatedly and 6 months of back-and-forth I learned the dealership had not turned in the paperwork to VW financial. The representative said - "they sometimes forget to do that." Unbelievable that I took care of my responsibilities of paying for the car but that they wouldn't acknowledge having the car on their property for 6 months. And then the bill came. The fight continues as I document the toll tags, and request mileage records. A total nightmare they failed to take responsibility for or fix.

BEST CAR AND SALES/FINANCE TEAM EVER!!!!!! Everything was so seamless, stress-free and thoughtful -…read moreI was waiting for the other shoe to drop and it never came. Tsoai genuinely works with you on price and putting you in your dream car, and Choy in the finance office walks you through everything so you clearly understand everything you're signing and how you can protect you and your car. I'm genuinely so happy the car I wanted to buy happened to be here - because they really made the experience what it should be - an exciting life moment. Also props to the bell I love a good bell ring. I will never buy a ford anywhere else in California.

The guys at Marin County Ford went above and beyond to make my truck buying experience an absolute…read morejoy. Soey, Jeremy, and Derrell walked me through an amazing experience.. no pressure, and very knowledgeable... im thankful for them! Highly recommended. Going back in 5 years for my next truck.

Super friendly helpful great experience Highly recommended…read morethis place In and out doing paper Been looking for a 335i with low mile also great prices

Great deals and a great cotumer service! Best deal on G35 coupe. Low millages and great conditions.read more