1. Marin Auto Sales

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Novato, CA

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Novato Toyota - Toyota Tacoma accessories demo.

Novato Toyota

(318 reviews)

Buying a new Tacoma , shopping made easy by Mike L. picking up truck labor day weekend, can't wait…read morealready looking at accesories. Thanks to Doug D. and Mike L for making this experience top shelf!!!!

This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

Kia of Marin - Kia Stinger

Kia of Marin

(175 reviews)

I brought my car to Kia Marin after my local dealership was completely unhelpful. From the start,…read moreKia Marin provided excellent service. They were able to get my car in quickly for a warranty concern, diagnosed the issue promptly, and ordered the necessary part. As soon as the part arrived, I was notified and scheduled for service the very next day. Adrian was especially responsive, professional, and helpful throughout the entire process. He kept me informed and made sure my issue was taken care of efficiently. I truly appreciate the outstanding customer service and would highly recommend Kia Marin to anyone needing service for their vehicle.

I posted this on Google reviews as well! Extremely disappointed with the service we received from…read moreKia Marin in Novato. For over a year, we repeatedly brought our Kia to this dealership because we were experiencing a concerning jerking motion when stopping, as well as instances where the car would completely lose power when pressing the accelerator. Each time, we were told there was nothing wrong because the service department could not recreate the issue. After continuing to insist that something was not right, I finally took the car to another Kia dealership. They immediately identified the problem: the transmission needed to be replaced. Adrian in the service department repeatedly dismissed my husband's concerns and his insistence that something was wrong. After more than a year of bringing the vehicle in and being told there was no issue, all we received was a "sorry" and a response along the lines of, "We never had issues with it." This is the vehicle I use to transport my young child, which makes this experience particularly upsetting. I am incredibly thankful that nothing more serious happened while she was in the car. Thankfully, the full transmission replacement was covered under warranty, but that does not change how disappointed we are with the way our concerns were handled. We trusted this dealership with our vehicle and repeatedly raised concerns about a potentially serious safety issue, only to have those concerns dismissed. We will not be returning to Kia Marin for future service, and based on our experience, I would not recommend purchasing a vehicle here if this is the level of service and attention you can expect afterward.

CarMax

CarMax

(236 reviews)

We had to sell my sister in law's very nice 2021 Rogue as she is now in assisted living and tried…read morethings that worked in the past which was putting FOR SALE signs on it in front of the house and on a couple of Bay Area Websites and got nothing. I also got internet bids from KBB, Carvana, Driveway and CarMax and Car Max offered the most. We ignored those offers though as we thought the car was worth at least $900 more than the Car Max offer based on KBB's private seller values. We waited until it became apparent it wasn't going to sell in the old tried and true way but the original Car Max offer had expired so I renewed it. They came back with a new internet offer that was $100 more than we were asking locally and $1000 more, oddly, than their first offer. We went down there expecting them to drop the offer based on their very rudimentary inspection. The did not an offered the original amount which we accpeted. All in all a great process and result; highly recommended.

Bought daughter a Honda that she LOVES…read more The condition of the vehicle is excellent. The entire experience was straightforward, none of this time wasting back and forth stuff a lot of dealerships do. We requested this specific vehicle from a location in SoCal. It was worth paying for it because again, my daughter loves her car. Why 1 star? In the vehicle image gallery they show 2 key fobs. When we made the purchase? They only had one and told some lame story the place the car came from has the other key in their lockbox. What? We left with ONE key fob which is really inconvenient and very stupid. Now we have to go to the Honda dealership to purchase a second key. This kind of loose end nonsense bodes poorly for their customer service as they've created an unnecessary imposition on a customer that just handed over a substantial amount of cash. This is why I will never leave Peter Pan BMW and will continue to drive BMWs as I have for the last 25 years. I expect consistent high level customer service without being inconvenienced as it should be wherever one purchases a big ticket item, like a car. One star. Do better. By a lot.

Marin Auto Sales - usedcardealers - Updated October 2026

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