1. Marin Auto Sales

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Novato, CA

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W. C. Sanderson Ford - Tire Deal

W. C. Sanderson Ford

(47 reviews)

Recently my check engine light came on and so I scheduled to take it into Sanderson service shop,…read morewhich I usually do because I like that they are not some big Santa Rosa dealership shop. Come to find out that one of my O2 sensors needed to be replaced. They replaced it and I picked it up and 2 days later, my engine light came on again. Brought it back to the service department and they checked it out and said it was another O2 sensor. So left it there all day and when I got the call to come pick it up, the service manager Ron let me know they replaced it for free. Apparently they had replaced the wrong one before(total accident) and out of curtesy, they replaced the one that needed it for no charge. Now think about it, they could've easily said another O2 sensor went out and changed me another $800, but they didn't, and I wouldn't have been the wiser. They did the right thing, they were honest and stood behind their work. I am extremely pleased that a company did this and that they didn't take advantage of the situation.

Went in today for a scheduled service diagnosis. Spoke to Jackie on the phone yesterday. They…read moreagreed to $225.00 per hour. Get in this morning and the employee working the service stall claimed it would be $450.00 up front. Not what we agreed to and I wouldn't have wasted my time if that were the case. Was told by same employee that Jackie doesn't know what she's talking about. So maybe work on communication instead of bait and switch tactics. Won't be back.

Marin Auto Sales - usedcardealers - Updated October 2026

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