Made buying a Camry super easy. Super friendly staff and I would highly recommend buying a car from…read morehere.

It's the nearest dealership so I continue using. Had a 120,000 check maintenance service yesterday…read morewhich included a long checklist of tasks to the tune of $1,824 When the service was complete they sent a video and a list of actionable items to 'accept' (for more $$$ of course) or 'reject.' I'm watching every penny, so of course I'm opting out of tasks I can do significantly more cheaply elsewhere or by myself. I was shocked to see the recommended wheel alignment for $200 when it was ALREADY included in the original scope of work. I brought that to the service guy's attention who of course said this was an oversight. Perhaps so, but in this very affluent area (southern Marin) perhaps he thought a distracted female might not realize it was already done and get a quick $200 for the coffers. We'll never know but I'm jaded at dealerships markup in general. .

Buying a new Tacoma , shopping made easy by Mike L. picking up truck labor day weekend, can't wait…read morealready looking at accesories. Thanks to Doug D. and Mike L for making this experience top shelf!!!!

This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

Fantastic experience buying a car from here. Manny was so helpful in having the car ready for us to…read morecheck out when we arrived. Amazing service definitely recommend choosing Green Life Motors for your next car

Hoodad, Manny, and Jennifer made my 1st time buying a car a breeze!! I had a lot of ?s and Jennifer…read moreanswered them even after hours!! I would highly recommend them if you are in the need of a car!!

We had a great experience at VW Marin finding a CPO car. Our sales person, Jason Arnold, was very…read moreknowledgeable about features of various models and helped us find a car that meets our needs and budget. His instructions during the test drive were excellent, finding a perfect route to test acceleration and handing safely. Thanks VW Marin - we were dreading the haggling, and you made it easy for us.

I had a 3-year Tiguan lease, paid on time, and turned it in on time. About 2 months later I was…read moregetting notices that the car was not turned in and payments were due. In the meantime I happily purchased a car from Carvana and was happily driving an ID4. After calling VW Marin repeatedly and 6 months of back-and-forth I learned the dealership had not turned in the paperwork to VW financial. The representative said - "they sometimes forget to do that." Unbelievable that I took care of my responsibilities of paying for the car but that they wouldn't acknowledge having the car on their property for 6 months. And then the bill came. The fight continues as I document the toll tags, and request mileage records. A total nightmare they failed to take responsibility for or fix.

I brought my car to Kia Marin after my local dealership was completely unhelpful. From the start,…read moreKia Marin provided excellent service. They were able to get my car in quickly for a warranty concern, diagnosed the issue promptly, and ordered the necessary part. As soon as the part arrived, I was notified and scheduled for service the very next day. Adrian was especially responsive, professional, and helpful throughout the entire process. He kept me informed and made sure my issue was taken care of efficiently. I truly appreciate the outstanding customer service and would highly recommend Kia Marin to anyone needing service for their vehicle.

I posted this on Google reviews as well! Extremely disappointed with the service we received from…read moreKia Marin in Novato. For over a year, we repeatedly brought our Kia to this dealership because we were experiencing a concerning jerking motion when stopping, as well as instances where the car would completely lose power when pressing the accelerator. Each time, we were told there was nothing wrong because the service department could not recreate the issue. After continuing to insist that something was not right, I finally took the car to another Kia dealership. They immediately identified the problem: the transmission needed to be replaced. Adrian in the service department repeatedly dismissed my husband's concerns and his insistence that something was wrong. After more than a year of bringing the vehicle in and being told there was no issue, all we received was a "sorry" and a response along the lines of, "We never had issues with it." This is the vehicle I use to transport my young child, which makes this experience particularly upsetting. I am incredibly thankful that nothing more serious happened while she was in the car. Thankfully, the full transmission replacement was covered under warranty, but that does not change how disappointed we are with the way our concerns were handled. We trusted this dealership with our vehicle and repeatedly raised concerns about a potentially serious safety issue, only to have those concerns dismissed. We will not be returning to Kia Marin for future service, and based on our experience, I would not recommend purchasing a vehicle here if this is the level of service and attention you can expect afterward.

I saw a Lexus RX 350 F sport online and called to make an appointment to see it the next day. My…read moreappointment was at 10:00, and both Ray (the salesman) and I were running late due to bad weather. Ray called to let me know he was behind, which I really appreciated--it showed he was considerate of my time. The transaction itself went extremely smoothly. After bringing the car home, I noticed a nick in the windshield. I called them, and Omid (salesman/finance guy/owner) told me to bring it back the next day. He had someone there to fix it just like he promised. They also gave me great advice about the extended warranty without being pushy at all. Honestly, they didn't have that typical "used car dealership" feel--they were straightforward, professional, and treated me more like a friend than a customer. I would 100% recommend this place. Their inventory is high-end, and the customer service is great

Don and Omid were great to work with. I called, we chatted, negotiated, I made my 2-hr drive to…read morethem and we were able to make the deal work as discussed. I appreciate all of their hard work that went into this. Thanks Marin Imports

The people and S M Keith are really nice folks and doing a great job. It may have been nice to…read morereceive an update status call midweek , but no big deal as they completed the engine replacement on time as estimated (They've done many). At 94K miles (always Ford serviced) We just had our Defective (Class Action lawsuit) 2.0L EcoBoost engine replaced for $11,702.00. Lucky the service manager Keith and I discussed the Turbo (which ford typically puts back on the new engine). With only 10 to 15% of its life left I asked him to replace it with a new one. (Extra $1400). 2014 to 2018 Ecoboosts are defective and ALWAYS Fail leaving the customer having to pay for a new motor. FORD is a DIRTY Rotten cheat company with no balls to admit they designed and sold flawed engines that will definitely fail (Ford Motor Company, NOT Hansel Ford). Ford MC continues to refuse help in any way even though the engine has been proven to be defective and will always Fail (around 100K miles or LESS). Dirty stinking lawyers and judges have sealed the lawsuit case information for an undisclosed reason. LOL (liars cheats thieves) Anyway, My only gripe at this point about HANSEL FORD, is that it would've been a nice gesture to to have had the car washed before returning it after we put out (basically had to come up with) $11,702.00 for a repair. But, the folks and employees are good people.

If I can give this business a negative review with negative stars, I would give them the most…read morenegative stars you can give them in the world. These people are 100% crooks that do not stand behind the cars that they sell to their customers. Let me tell you my story. I traded them in my 2017 Mustang GT, which was in mint condition for Dodge which sounds funny because I'm at a Ford dealership I know that.. within one month of taking home the Dodge scat pack. I replaced the tires and was having brake issues within two weeks. I of course happen hearing the brake issues. I make an appointment to take the car back now they tell me there's nothing wrong with the brakes. I end up having to replace the rotors and pads, which cost me $5000. They didn't want to help me with anything. Second issue I I had with the dealership with the same vehicle is that I was not told that the exhaust system had been modified on the vehicle which means guess what all of the warranty for anything exhaust related is voided. I am having issues with the active exhaust system right now that is the box that opens and closes when you hit the accelerator which makes the car louder or quieter depend depending on what you're doing.. I was told to take this to Jeep Chevy Chrysler Dodge because it's a Dodge not a Ford which I did cheap Chevy Chrysler Dodge told me the car has been modified. It's gonna cost me $2000 to get this shit fixed. I take it back down to Ford and Ford says it's been a year Mr. Foster. We can't do anything for you. What the fuck!!!! who cares if it's been a year they still be under warranty. I wouldn't have paid for warranty for the car if everything wasn't covered. Don't shop here Highway robbers!!

The used car gimmick here is $1500 for useless add ons like nitrogen in your tires. Still slightly…read morebetter value than others we considered but factor this in before you go.

I called last week to inquire about service for an error message retrieved after the "check engine"…read morelight triggered on my 2021 Mazda CX-5. Information online said to call a local Mazda dealer/service shop because the issue is apparently known/very common and covered under an extended recall. Their service department took my information and said a manager would call me. Over 4 business days later and I've received no follow up.