This is a review of Ford's mobile repair service. Today, the battery on my Ford C Max died. I…read morecalled Ford without much hope of getting help on a Friday afternoon but then I hadn't bargained for the kindness and helpfulness of Tracey, my first point of contact. She went out of her way to get me help quickly. Along came Adam, one of Hansel Ford's mobile mechanics. He was great! He had to jump start my car just to get the hatch door open but even on a cold wet afternoon he was cheerful and friendly and he got the job done efficiently and professionally. Hats off to Hansel Ford for exemplary service. I am very grateful for their help today.

Dropped off my new Maverick after hitting something on the highway. I explained exactly where the…read moredamage was and noted there was a warning light on the dash. After having my truck for two weeks, they replaced two parts that did not fix the warning issue and ignored the visibly damaged components I specifically pointed out. They later told me the truck had a "transmission noise" and scheduled another appointment--only to later admit that the technician was wrong and that "it's just how Mavericks sound." Even after that, they still never checked under the damaged splash guard, something I had asked them to do four separate times. It took multiple attempts to reach the service manager, and several calls before he finally picked up. There was no apology or explanation for why the requested repairs weren't completed. When I went to pick up my vehicle, it took over 30 minutes just to get JJ to the counter so I could request the refund he had promised on the phone. He claimed it couldn't be processed immediately because it had to go through accounting--but minutes after I left, another staff member (Calli) processed it without issue. Clearly, he wasn't being truthful. Very poor service overall, from communication to follow-through. I'll be taking my business to another dealership.

Unhappy customer! Initially during the purchase of a Nissan pickup I was pleased with this…read morecompany. My new registration didn't arrive in a timely manner and then the dealership calls and tells me that I owe them another $500 plus dollars for the new registration. This was never mentioned during negotiation and I may have never purchased if I had known the registration was to expire so quickly after purchase. Poor customer service!

I did not shop I just worked with the service station. They are awesome. Very friendly and ready to…read moreassist with your needs. And they open at 730am which means there is a chance your day will not be completely gone for simple car stuff(car stuff is a technical term for mechanical repairs.) And if you need to be dropped at home or work somewhere here in town, they have got you. Good stuff!

Hi peeps, if you ever go here and buy a car, work with the salesman name Dru and whatever you do…read moreinvolve the office manager named Molly ...you will not be disappointed!!! When I first arrived here, I was not very happy because the owners son did not seem to want to do business. As soon as we got him out of the way things progressed nicely. I can't say enough good things about Dru and Molly. Their customer service skills are exemplary and I would recommend them above all others.

I found them to be uncustomer service friendly. After finding damage to my car I informed them…read more Though they said the damage was already there, they do not take inconsideration this cars caliber sets it above most and is treated as such by owners. I know ever part of this car. The one time I pick up my car and go home is where I lost all rights. I have gone in for oil changes and the one time I head out to L.A. I notice the oil was dirty. Had the 10 point inspection and the paper work stated all good. Picked up a nail and found out not only the front tires had no tread on the insides but the back as well do to them rotating the tires every 6000 miles, they couldn't inform me that I needed an alignment? They saw my car ever 2 to 3 months. I paid good money to think I had them looking out for the saftey of my car. This car is a hobby as well as a daily driver. Sad to think we can be treated in this fashion after throwing down a small fortune. I will never come here again..

This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

I brought my truck in for service and they broke the engine air filter cover -- and won't admit to…read moreit. I showed Jaime, the service advisor, the damage on my way home right after the appointment. The cover was left open, and the hook that holds it in place was broken. I also spoke with Assistant Service Manager Brendan Cooney, who came out, looked at it, and made excuses instead of taking responsibility. No help whatsoever. This is especially frustrating because I have a prepaid service plan through November 2027 that I purchased with my truck. Despite that, I will never return to this dealership. To make matters worse, the Toyota dealership in Santa Rosa hit my truck while it was in for service. Two different dealerships, same lack of professionalism and accountability. I strongly caution anyone considering these dealerships to think twice. The lack of care for customers and their vehicles is unacceptable.

While leasing my SECOND car from Petaluma Honda, I am beyond grateful for McKenna (service…read moredepartment), Marci (salesperson) and Ricardo (in finance department). I thoroughly enjoyed my time spent while leasing my CRV. I felt absolutely no pressure and carried great conversations with each. I would most definitely refer ANYONE to visit and speak with Marci. She is awesome. And places absolutely no pressure on buying anything unnecessary. I will most definitely be buying / leasing our future vehicles at Petaluma Honda!! 10 stars in my book!!

A good friend went to Marin Honda to purchase a new CRV LX in red. He was told no red CRV in the…read morewhole state. I told him to check with Hansel Honda. They found the car he wanted and had it at there dealership within hours. He is very pleased. It is always good when you give a friend a referral and everything turns out good.

Very unhappy. Brand new jeep 2025 Grand Cherokee 400 miles old in the shop for 10 days for…read moreelectrical problem. Told no loner cars and I had to rent one. They only pay $40.00 a day for rental. The was a brand new car and now we have to rent one. upon receiving it after warranty fix, find the jack rolling around in the back floorboard, with the handle out of its sleeve, indicating it might have had to be used for whatever reason, while it was in the shop. Nothing mentioned upon receiving. What is a person to think? I have another Dodge product and know where it is supposed to be stored under the passenger seat and it has never come loose in 9 years. This is a brand new Jeep. besides the obvious inconvenience of not having it available to us because of the electrical issue, this odd issue has us wondering wtf.

Wow what great service I receive every time I come out here! Julie in service and Chris in parts…read morekick ass! I made the mistake to take my Durango to my local dealer where they kept the truck for almost 2 weeks with no help or answers on time. Ended up telling me it will take 2 more weeks for the transfer case to get ordered, I called up Chris in Petaluma and he assured me it will take 2 days. Sure enough my truck was serviced, fixed and recharged in 2 days at Petaluma I can't thank julie enough for squeezing me in and getting my Durango back for Father's Day. We purchased our vehicle here and travel all the way from Richmond for the excellent customer service thanks again from the ceja family

Best car buying experience ever! Love our Chevy Equinox Activ! Friendly, professional staff…read more Special shout out to Michelle Medeiros for making our purchase so easy and enjoyable! Will be repeat customers for sure!

Diagnosed my chevy express press van with bad transmission. Paid 2k out of pocket and got…read moretransmission replaced under 3rd party warranty called omega insurance. Got my truck back and it drove worse than before and the 1 to 2nd gear shift still broke. Most likely misdiagnosed problem but they blamed it on the transmission that was sent to them. Then they charged me 80 bucks to get ny van back because they had to "diagnose" the bew transmission they just put in. Im about to get lawyer and made complaint with Bbb. If this chevy dealership wants to rip me off they are messsing with the wrong plumber and I have lawyer on standby. My advise is too stay away from this dealership and get a 2nd opinion of you use them.

Hansel Toyota sold me a piece of junk. The front end was wrecked. I was told "it just does that"…read moreand told it was all I could afford. They forced me to take what I didn't want. After spending nearly $1000 on the front end, we discovered Hansel mechanics used the wrong grease for the calipers. Of course they blame everyone but themselves. I will never buy another Toyota nor will I ever deal with Hansel. Save yourself headache and shop in Sacramento or Oakland. Anyone but Hansel.