The people and S M Keith are really nice folks and doing a great job. It may have been nice to…read morereceive an update status call midweek , but no big deal as they completed the engine replacement on time as estimated (They've done many). At 94K miles (always Ford serviced) We just had our Defective (Class Action lawsuit) 2.0L EcoBoost engine replaced for $11,702.00. Lucky the service manager Keith and I discussed the Turbo (which ford typically puts back on the new engine). With only 10 to 15% of its life left I asked him to replace it with a new one. (Extra $1400). 2014 to 2018 Ecoboosts are defective and ALWAYS Fail leaving the customer having to pay for a new motor. FORD is a DIRTY Rotten cheat company with no balls to admit they designed and sold flawed engines that will definitely fail (Ford Motor Company, NOT Hansel Ford). Ford MC continues to refuse help in any way even though the engine has been proven to be defective and will always Fail (around 100K miles or LESS). Dirty stinking lawyers and judges have sealed the lawsuit case information for an undisclosed reason. LOL (liars cheats thieves) Anyway, My only gripe at this point about HANSEL FORD, is that it would've been a nice gesture to to have had the car washed before returning it after we put out (basically had to come up with) $11,702.00 for a repair. But, the folks and employees are good people.

Every time I deal with Hansel I feel ripped off. I came to Petaluma instead of Santa Rosa, hoping…read moreit would be a better experience. They charge me thousands of dollars and don't solve the problems. This time, they had my truck for 3 days to fix a check engine light. $3200 later, it still failed the smog. Last year, I spent almost $4,000 for a 100,000 mi service. This time they recommended 4 new tires (2 were new this year and the other two reviewed by a tire store who said they were near perfect). Poor follow through in returning calls.

Unhappy customer! Initially during the purchase of a Nissan pickup I was pleased with this…read morecompany. My new registration didn't arrive in a timely manner and then the dealership calls and tells me that I owe them another $500 plus dollars for the new registration. This was never mentioned during negotiation and I may have never purchased if I had known the registration was to expire so quickly after purchase. Poor customer service!

I did not shop I just worked with the service station. They are awesome. Very friendly and ready to…read moreassist with your needs. And they open at 730am which means there is a chance your day will not be completely gone for simple car stuff(car stuff is a technical term for mechanical repairs.) And if you need to be dropped at home or work somewhere here in town, they have got you. Good stuff!

Hi peeps, if you ever go here and buy a car, work with the salesman name Dru and whatever you do…read moreinvolve the office manager named Molly ...you will not be disappointed!!! When I first arrived here, I was not very happy because the owners son did not seem to want to do business. As soon as we got him out of the way things progressed nicely. I can't say enough good things about Dru and Molly. Their customer service skills are exemplary and I would recommend them above all others.

I found them to be uncustomer service friendly. After finding damage to my car I informed them…read more Though they said the damage was already there, they do not take inconsideration this cars caliber sets it above most and is treated as such by owners. I know ever part of this car. The one time I pick up my car and go home is where I lost all rights. I have gone in for oil changes and the one time I head out to L.A. I notice the oil was dirty. Had the 10 point inspection and the paper work stated all good. Picked up a nail and found out not only the front tires had no tread on the insides but the back as well do to them rotating the tires every 6000 miles, they couldn't inform me that I needed an alignment? They saw my car ever 2 to 3 months. I paid good money to think I had them looking out for the saftey of my car. This car is a hobby as well as a daily driver. Sad to think we can be treated in this fashion after throwing down a small fortune. I will never come here again..

This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

I brought my truck in for service and they broke the engine air filter cover -- and won't admit to…read moreit. I showed Jaime, the service advisor, the damage on my way home right after the appointment. The cover was left open, and the hook that holds it in place was broken. I also spoke with Assistant Service Manager Brendan Cooney, who came out, looked at it, and made excuses instead of taking responsibility. No help whatsoever. This is especially frustrating because I have a prepaid service plan through November 2027 that I purchased with my truck. Despite that, I will never return to this dealership. To make matters worse, the Toyota dealership in Santa Rosa hit my truck while it was in for service. Two different dealerships, same lack of professionalism and accountability. I strongly caution anyone considering these dealerships to think twice. The lack of care for customers and their vehicles is unacceptable.

As usual Hansel Honda is doing a top notch job! Marisol has always gone above the call of duty! She…read moreis always friendly and helpful !

re: Sales great experience with Dillon for sales and Stewart in Finance (see further below for…read morethoughts on the Civic Hybrid). I went in at the start of a calendar quarter this year, when there were fewer shoppers around. DIllon was calm and knowledgeable; and patient (took the time to run through all the dashboard settings and configure it as I wanted before I drove off). I knew what I wanted going in; this probably also helped make the purchase pretty quick and easy. They did let me take an extended test drive. Never been to this dealership before (former BMW 3 series owner). re: the car, Honda Civic Hybrid. I'm at around 1500 miles since purchase, 20%-30% highway driving. As you can see from the photo, I'm now over 53 MPG, beyond my expectations. Part of that is fewer highway miles, and keeping my speed lower there. Part of it is the design of the engine. You will sometimes be driving on the battery ("EV") even at 65-70 mph while in "Normal" mode. And at 20 mph you may be on gas for awhile even in "Econ" mode (I don't use Sport mode). The handling, steering, braking is surprisingly good, smooth, nimble. Not surprising, in hindsight, it was named one of Ward's 10 Best Engines. This also fit in my garage (the Accord is around 196 inches and would have been a much tighter fit). Thanks to Dillon, Stewart and Hansel for all of the above. DC

They actually fixed my van. Unlike Thompson Dodge in Placerville who gaslit me about the damage and…read morethen made it worse. Then the service manager here reached out later to make sure I made the 4 hour drive home safe.

STAY AWAY. If I could give this dealership zero stars, I would. If you value your family's safety,…read moretake your business elsewhere.My 2022 Chrysler Pacifica Hybrid has repeatedly suffered from dangerous, unexpected total electrical shut-downs related to Safety Recall 03A. The first time it happened, my two young children--one of whom is autistic--and I were stranded dead in the middle of the highway on backroads, and on an incline with cars flying past us at 55. The brakes failed to engage, leaving us completely helpless until finally someone stopped to help. It was a deeply traumatizing event for my kids. Another dealership applied the recall software "fix" and replaced the 12V battery. That fix completely failed, the battery died a second time in May 2025 and was replaced by Autoworld, last week the 12V died for a THIRD time. When I brought it back this third time, the service department explicitly admitted to me that they had absolutely no idea why the battery keeps dying and confirmed there were no error codes--but dismissively told me it "should be fine." Unsurprisingly, my car was also in need of an urgent safety recall because of a fire risk (to the hybrid battery, not the 12 V, but who's keeping track anyway?) which they performed a software update to remedy. Given the gross inefficacy of the 03A "update", I am extremely concerned that my car still might burn my house down or seriously injure one of my loved ones. I requested parasitic draw testing and deep electrical diagnostics for the 12V, and was denied. I told the service advisor AND corporate case manager that I was not comfortable driving my family in this car without any explanation as to why it continues to malfunction. After this conversation, my service manager was suddenly very hard to get a hold of. I would call and get transferred back to reception after many rings and then disconnected. This happened multiple times. Ultimately, they forced me to pick up an undiagnosed, stalling-prone vehicle without putting a root cause in writing. To top it all off, they said the 12V wasn't under warranty anymore because instead of starting the clock when they replace the battery for the second time, they started it at the first repair. They then charged me for the diagnostic tests and forced me to pay out-of-pocket for my rental car, completely ignoring my requests for a direct-bill corporate voucher.This dealership engages in deceptive documentation, shows a total breakdown in basic communication, and forces mothers to drive away in unsafe vehicles with their children under corporate coercion. Stay far away from their service department and from Chrysler in general. These people are disregarding the safety of families so that they can continue to profit.

- Go see Oscar in Service! If you need your vehicle serviced…read moreat Victory Cadillac in Petaluma, ask for Oscar. He's professional, honest, and makes the whole process completely stress-free. It's rare to find a service advisor you can genuinely trust, but Oscar is the real deal. He took such good care of me, I almost didn't mind paying for an oil change. Top-tier service--highly recommend!

I took my 2017 Cadillac XTS into Victory this morning for its 40,000 mile service. Oscar took great…read morecare of me. I had taken my car to a dealer closer to my house in January and was told the car needed about $3,000 in repairs. My bill this morning was $410. Exactly what Oscar's estimate was and there were no recommendations concerning additional necessary repairs. No pressure to sell me repairs that weren't necessary. I appreciate the honesty and for me, it's worth the 30 minute drive to Petaluma for the service Victory Cadillac gives me.

Hansel Toyota sold me a piece of junk. The front end was wrecked. I was told "it just does that"…read moreand told it was all I could afford. They forced me to take what I didn't want. After spending nearly $1000 on the front end, we discovered Hansel mechanics used the wrong grease for the calipers. Of course they blame everyone but themselves. I will never buy another Toyota nor will I ever deal with Hansel. Save yourself headache and shop in Sacramento or Oakland. Anyone but Hansel.