these guys F-ing SUCK!!!!! they got over on me so bad and…read moreMESSED UP MY TRUCK!!! losers cut my bellhousing thinking I would not find out THEN took $300 from me NEVER USE THESE DIRT BAGS!!!!

Absolutely amazing customer service! The mechanic was very knowledgeable and thorough, explaining…read moreevery detail and aspect of the job, which was completed efficiently and timely. Pricing is very reasonable, coming in dramatically lower than the dealership. Without a doubt, JAAS Automotive will be servicing both of my vehicles from here out!

The people and S M Keith are really nice folks and doing a great job. It may have been nice to…read morereceive an update status call midweek , but no big deal as they completed the engine replacement on time as estimated (They've done many). At 94K miles (always Ford serviced) We just had our Defective (Class Action lawsuit) 2.0L EcoBoost engine replaced for $11,702.00. Lucky the service manager Keith and I discussed the Turbo (which ford typically puts back on the new engine). With only 10 to 15% of its life left I asked him to replace it with a new one. (Extra $1400). 2014 to 2018 Ecoboosts are defective and ALWAYS Fail leaving the customer having to pay for a new motor. FORD is a DIRTY Rotten cheat company with no balls to admit they designed and sold flawed engines that will definitely fail (Ford Motor Company, NOT Hansel Ford). Ford MC continues to refuse help in any way even though the engine has been proven to be defective and will always Fail (around 100K miles or LESS). Dirty stinking lawyers and judges have sealed the lawsuit case information for an undisclosed reason. LOL (liars cheats thieves) Anyway, My only gripe at this point about HANSEL FORD, is that it would've been a nice gesture to to have had the car washed before returning it after we put out (basically had to come up with) $11,702.00 for a repair. But, the folks and employees are good people.

If I can give this business a negative review with negative stars, I would give them the most…read morenegative stars you can give them in the world. These people are 100% crooks that do not stand behind the cars that they sell to their customers. Let me tell you my story. I traded them in my 2017 Mustang GT, which was in mint condition for Dodge which sounds funny because I'm at a Ford dealership I know that.. within one month of taking home the Dodge scat pack. I replaced the tires and was having brake issues within two weeks. I of course happen hearing the brake issues. I make an appointment to take the car back now they tell me there's nothing wrong with the brakes. I end up having to replace the rotors and pads, which cost me $5000. They didn't want to help me with anything. Second issue I I had with the dealership with the same vehicle is that I was not told that the exhaust system had been modified on the vehicle which means guess what all of the warranty for anything exhaust related is voided. I am having issues with the active exhaust system right now that is the box that opens and closes when you hit the accelerator which makes the car louder or quieter depend depending on what you're doing.. I was told to take this to Jeep Chevy Chrysler Dodge because it's a Dodge not a Ford which I did cheap Chevy Chrysler Dodge told me the car has been modified. It's gonna cost me $2000 to get this shit fixed. I take it back down to Ford and Ford says it's been a year Mr. Foster. We can't do anything for you. What the fuck!!!! who cares if it's been a year they still be under warranty. I wouldn't have paid for warranty for the car if everything wasn't covered. Don't shop here Highway robbers!!

Unhappy customer! Initially during the purchase of a Nissan pickup I was pleased with this…read morecompany. My new registration didn't arrive in a timely manner and then the dealership calls and tells me that I owe them another $500 plus dollars for the new registration. This was never mentioned during negotiation and I may have never purchased if I had known the registration was to expire so quickly after purchase. Poor customer service!

I did not shop I just worked with the service station. They are awesome. Very friendly and ready to…read moreassist with your needs. And they open at 730am which means there is a chance your day will not be completely gone for simple car stuff(car stuff is a technical term for mechanical repairs.) And if you need to be dropped at home or work somewhere here in town, they have got you. Good stuff!

Hi peeps, if you ever go here and buy a car, work with the salesman name Dru and whatever you do…read moreinvolve the office manager named Molly ...you will not be disappointed!!! When I first arrived here, I was not very happy because the owners son did not seem to want to do business. As soon as we got him out of the way things progressed nicely. I can't say enough good things about Dru and Molly. Their customer service skills are exemplary and I would recommend them above all others.

I found them to be uncustomer service friendly. After finding damage to my car I informed them…read more Though they said the damage was already there, they do not take inconsideration this cars caliber sets it above most and is treated as such by owners. I know ever part of this car. The one time I pick up my car and go home is where I lost all rights. I have gone in for oil changes and the one time I head out to L.A. I notice the oil was dirty. Had the 10 point inspection and the paper work stated all good. Picked up a nail and found out not only the front tires had no tread on the insides but the back as well do to them rotating the tires every 6000 miles, they couldn't inform me that I needed an alignment? They saw my car ever 2 to 3 months. I paid good money to think I had them looking out for the saftey of my car. This car is a hobby as well as a daily driver. Sad to think we can be treated in this fashion after throwing down a small fortune. I will never come here again..

Thank you Mark! Hands down best car buying experience ever! Went into only test drive (I swear) and…read moreended up driving away with my new Crown Signia. I have been researching cars like crazy and had finally narrowed it down to 2 cars. The Mazda CX50 Hybrid and the Crown Signia. I had about 45 mins to kill before I had to pick up my kids. Went in and Mark approached me and was super friendly. He backed the car like Austin Powers, it was awesome ( ) Any who, test drive went good. He didn't talk excessively. Which I really appreciate, since I was trying to really get a feel for the car. I had previously test drove the CX-50 and really wanted to see if the feeling was different on how both cars drove. For me the Signia just drove smoother. Acceleration was great and handled very nice. The interior was chefs kiss. Fast forward 40 mins, I had to run to grab the kiddos. They asked if I wanted to pick the kids up in the Signia, as a longer test drive. Which I did, my son walked up and was like why you driving this ugly car . Poor Mark was dragged with me through the pick ups, thank you again for being super awesome! Mark was very no pressure, I had told him about being on the fence between the two vehicles. He was very straight forward and NO pressure. He asked what it would take to have me drive it home. I told him what I would like to see on the deal, but didn't feel that the dealer would be okay with it. He said let's find out. Obviously they were able to, since the cars sitting in my driveway! I really appreciated the no pressure, from Mark, the manager and the finance guy (sorry don't remember their names ‍) But they were all super friendly, great customer service. Would I recommend buying from Hansel Petaluma? In a heartbeat. Just ask for Mark, you won't regret it! P.S. I've serviced my Van here and have never had any issue with the service department. They are great.!!

This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

While leasing my SECOND car from Petaluma Honda, I am beyond grateful for McKenna (service…read moredepartment), Marci (salesperson) and Ricardo (in finance department). I thoroughly enjoyed my time spent while leasing my CRV. I felt absolutely no pressure and carried great conversations with each. I would most definitely refer ANYONE to visit and speak with Marci. She is awesome. And places absolutely no pressure on buying anything unnecessary. I will most definitely be buying / leasing our future vehicles at Petaluma Honda!! 10 stars in my book!!

re: Sales great experience with Dillon for sales and Stewart in Finance (see further below for…read morethoughts on the Civic Hybrid). I went in at the start of a calendar quarter this year, when there were fewer shoppers around. DIllon was calm and knowledgeable; and patient (took the time to run through all the dashboard settings and configure it as I wanted before I drove off). I knew what I wanted going in; this probably also helped make the purchase pretty quick and easy. They did let me take an extended test drive. Never been to this dealership before (former BMW 3 series owner). re: the car, Honda Civic Hybrid. I'm at around 1500 miles since purchase, 20%-30% highway driving. As you can see from the photo, I'm now over 53 MPG, beyond my expectations. Part of that is fewer highway miles, and keeping my speed lower there. Part of it is the design of the engine. You will sometimes be driving on the battery ("EV") even at 65-70 mph while in "Normal" mode. And at 20 mph you may be on gas for awhile even in "Econ" mode (I don't use Sport mode). The handling, steering, braking is surprisingly good, smooth, nimble. Not surprising, in hindsight, it was named one of Ward's 10 Best Engines. This also fit in my garage (the Accord is around 196 inches and would have been a much tighter fit). Thanks to Dillon, Stewart and Hansel for all of the above. DC

They actually fixed my van. Unlike Thompson Dodge in Placerville who gaslit me about the damage and…read morethen made it worse. Then the service manager here reached out later to make sure I made the 4 hour drive home safe.

my initial experience with this dealership was very positive. I went in and bought a jeep in 2024…read more The sales person was exceptional. Her name was Tammy Bocci. since then, I was notified that I needed to go in for a recall for my voltage battery it was a complete nightmare with this dealership. The service manager Lenny Silva was rude and arrogant. He treated me poorly. Absolutely no customer service. I am a nurse and a professional and I own a business and I would never treat a customer the way I got treated. I have written a letter to the owner of the company, which I will send details, but I would not go here they treat their customers like second class citizens I was really disappointed. They take no ownership of anything that they do and it was a complete nightmare to get my car fixed. I should really give them a zero but they did finally fixed my car so I'll give them a 2.

Friendly and informative. Bryan Elrod was great to work with. I would recommend their whole team to…read morefriends and family.

I took my 2017 Cadillac XTS into Victory this morning for its 40,000 mile service. Oscar took great…read morecare of me. I had taken my car to a dealer closer to my house in January and was told the car needed about $3,000 in repairs. My bill this morning was $410. Exactly what Oscar's estimate was and there were no recommendations concerning additional necessary repairs. No pressure to sell me repairs that weren't necessary. I appreciate the honesty and for me, it's worth the 30 minute drive to Petaluma for the service Victory Cadillac gives me.

Hansel Toyota sold me a piece of junk. The front end was wrecked. I was told "it just does that"…read moreand told it was all I could afford. They forced me to take what I didn't want. After spending nearly $1000 on the front end, we discovered Hansel mechanics used the wrong grease for the calipers. Of course they blame everyone but themselves. I will never buy another Toyota nor will I ever deal with Hansel. Save yourself headache and shop in Sacramento or Oakland. Anyone but Hansel.

I bought a Aston Martin from them last year and upon reviewing some documentation recently I…read morediscovered my paperwork did not include the Carfax report I was shown. When the manager reached out on the one year anniversary I used this email to note to him that I never received the report in my package. He said he would get me a copy which never came and ignored several follow up emails asking for it. I have obtained a copy through a family member that is a manager at a local dealership her in Southern California and here is no issues that would be a reason for not providing this document as promised. The lack of follow through by them is just bad customer service.

Called 3 days in a row trying to get a hold of the salesman Damien who sells Isuzu NPR trucks so I…read morecan buy a $75,000 truck but he is never there and never answers his phone. Each day they tell me he will be in tomorrow and call back, but he is no where to be found. Mickey Mouse dealership so I will go back to the truck dealership I normally use for my business in Stockton.