This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

I brought my truck in for service and they broke the engine air filter cover -- and won't admit to…read moreit. I showed Jaime, the service advisor, the damage on my way home right after the appointment. The cover was left open, and the hook that holds it in place was broken. I also spoke with Assistant Service Manager Brendan Cooney, who came out, looked at it, and made excuses instead of taking responsibility. No help whatsoever. This is especially frustrating because I have a prepaid service plan through November 2027 that I purchased with my truck. Despite that, I will never return to this dealership. To make matters worse, the Toyota dealership in Santa Rosa hit my truck while it was in for service. Two different dealerships, same lack of professionalism and accountability. I strongly caution anyone considering these dealerships to think twice. The lack of care for customers and their vehicles is unacceptable.

They actually fixed my van. Unlike Thompson Dodge in Placerville who gaslit me about the damage and…read morethen made it worse. Then the service manager here reached out later to make sure I made the 4 hour drive home safe.

Very unhappy. Brand new jeep 2025 Grand Cherokee 400 miles old in the shop for 10 days for…read moreelectrical problem. Told no loner cars and I had to rent one. They only pay $40.00 a day for rental. The was a brand new car and now we have to rent one. upon receiving it after warranty fix, find the jack rolling around in the back floorboard, with the handle out of its sleeve, indicating it might have had to be used for whatever reason, while it was in the shop. Nothing mentioned upon receiving. What is a person to think? I have another Dodge product and know where it is supposed to be stored under the passenger seat and it has never come loose in 9 years. This is a brand new Jeep. besides the obvious inconvenience of not having it available to us because of the electrical issue, this odd issue has us wondering wtf.

"I recently needed a simple callback from Victory Chevrolet to get the contact number for the…read morewarranty they upsold me when I purchased my car. I've totaled the car and need the warranty info, but I cannot seem to get a call back from anyone at the dealership. The lack of response is incredibly frustrating."

Ben was the most down to earth, relatable , caring and funny person I've ever had help me when it…read morecame to purchasing a car. He was completely honest and when it came down to it his calm and poise gave me the space to properly think about my decision under wisdom. An honest salesman which are hard to come by. Ben's the best thank you guys!

While leasing my SECOND car from Petaluma Honda, I am beyond grateful for McKenna (service…read moredepartment), Marci (salesperson) and Ricardo (in finance department). I thoroughly enjoyed my time spent while leasing my CRV. I felt absolutely no pressure and carried great conversations with each. I would most definitely refer ANYONE to visit and speak with Marci. She is awesome. And places absolutely no pressure on buying anything unnecessary. I will most definitely be buying / leasing our future vehicles at Petaluma Honda!! 10 stars in my book!!

I was referred to Juan at Hansel Honda in Petaluma by a coworker, and I had a great experience…read moreworking with him. As a first-time car buyer, I was understandably nervous and unsure, but Juan was patient, attentive, and took the time to understand my needs. He reached out prior to my appointment to learn about what I was looking for, which made the process much smoother. During my visit, he allowed me to explore my options without any pressure--we test drove several vehicles, and he remained supportive throughout. I ultimately purchased a 2026 Honda Civic Sport with payments that fit comfortably within my budget. Juan was mindful of my financial situation and helped me find the right match. He also followed up afterward to ensure I was satisfied with my purchase. Overall, I'm very happy with my experience. Juan's professionalism and care made a significant difference, and I would gladly recommend him to others in search of a vehicle.

This is a review of Ford's mobile repair service. Today, the battery on my Ford C Max died. I…read morecalled Ford without much hope of getting help on a Friday afternoon but then I hadn't bargained for the kindness and helpfulness of Tracey, my first point of contact. She went out of her way to get me help quickly. Along came Adam, one of Hansel Ford's mobile mechanics. He was great! He had to jump start my car just to get the hatch door open but even on a cold wet afternoon he was cheerful and friendly and he got the job done efficiently and professionally. Hats off to Hansel Ford for exemplary service. I am very grateful for their help today.

Dropped off my new Maverick after hitting something on the highway. I explained exactly where the…read moredamage was and noted there was a warning light on the dash. After having my truck for two weeks, they replaced two parts that did not fix the warning issue and ignored the visibly damaged components I specifically pointed out. They later told me the truck had a "transmission noise" and scheduled another appointment--only to later admit that the technician was wrong and that "it's just how Mavericks sound." Even after that, they still never checked under the damaged splash guard, something I had asked them to do four separate times. It took multiple attempts to reach the service manager, and several calls before he finally picked up. There was no apology or explanation for why the requested repairs weren't completed. When I went to pick up my vehicle, it took over 30 minutes just to get JJ to the counter so I could request the refund he had promised on the phone. He claimed it couldn't be processed immediately because it had to go through accounting--but minutes after I left, another staff member (Calli) processed it without issue. Clearly, he wasn't being truthful. Very poor service overall, from communication to follow-through. I'll be taking my business to another dealership.

Unhappy customer! Initially during the purchase of a Nissan pickup I was pleased with this…read morecompany. My new registration didn't arrive in a timely manner and then the dealership calls and tells me that I owe them another $500 plus dollars for the new registration. This was never mentioned during negotiation and I may have never purchased if I had known the registration was to expire so quickly after purchase. Poor customer service!

I did not shop I just worked with the service station. They are awesome. Very friendly and ready to…read moreassist with your needs. And they open at 730am which means there is a chance your day will not be completely gone for simple car stuff(car stuff is a technical term for mechanical repairs.) And if you need to be dropped at home or work somewhere here in town, they have got you. Good stuff!

AVOID!!! Took my boat here to have my 115 HP two stroke serviced after being towed in and had the…read moremechanic "check it out and tune it up" and told him of the issues I was having. Guess what? I went out again and same thing happened! I brought it in again and paid $800.00 more to have them "Fix the problem!"... annnnd guess what? It happened again. I haven't been able to take the boat out because while it was there this time my Lowrance system was stolen from the boat as well as my binoculars, a life vest, and other small items while it was IN THEIR LOT! This time I paid them $1291.00 but if I would've read the fine print I would know after picking it up I would be out the $1900 for the Lowrance,the $500.00 binoculars and $120.00 life vest. Julie, (the service gal) basically threw up her hands and told me to fill out a police report. The fine print covers their ass. The boat next to mine looks like it had it's electronics ripped off too. The police said they already had video of the incident because an RV owner reported an issue but the cameras only showed someone climbing in and moving around the boats. It wasn't clear enough to ID anyone. Did I mention I had to take my boat in three times for the same issue?

From the owner: Autoworld Dodge Chrysler Jeep is a full-service automobile dealership that offers a range of new…read moreand pre-owned inventory of vehicles. The dealership provides trucks, coupes and convertibles. It offers several models of Jeep, such as the Ram, Charger, Caliber, Caravan and Avenger. Autoworld Dodge Chrysler Jeep also sells pre-owned vehicles from various makes, including Chevrolet, Cadillac, Saturn, Pontiac, Toyota and Lexus. The dealership maintains a service department that offers filter change, wheel alignment, battery replacement and brake inspection services. It additionally has a parts department that stocks a variety of vehicle parts and accessories. Autoworld Dodge Chrysler Jeep offers financial assistance through certified third-party lending institutions. The dealership is a part of Victory/Autoworld Dealership Group.

Purchased a 2007 Toyota for my 15 year old daughter. Good…read moreprice and great car. Runs great and all maintenance done before sale. Will definitely come back for the next car.

Nice selection of reliable cars (plenty of Toyotas, BMW, Lexus, Nissans)…read more Owner was knowledgeable about everything on her lot. Good experience!

Drove to Petaluma to look for a car with our niece... These…read moreguys were friendly, not pushy. Started the conversation with a great cash deal offer, allowed us to test drive, and do a thorough inspection including scan the car. Pointed out one issue with the inspection- they were quick to agree on a remedy.... And on to paperwork. Quick, and fair dealing with these guys+Honest and patient. Good transaction, thank you!

Raul is AMAZING! He has helped our family so much!!! I bought a mini van from Auto Mario and they…read moreworked with us on our down payment, and did in house financing for us. We are sitting here right now in their office purchasing our 2nd vehicle for my husband! All of the employees here are wonderful and so nice. Thank you Auto Mario for being our family's #1 auto dealership!!!

I've been coming to Brodies since 2020 and even throughout moving back to marin I still travel to…read morehave all my car services done here. The staff is incredibly friendly and extremely knowledgeable. I've gotten to know the staff throughout the years and appreciate getting to talk with them every time I come for a service. Some additional pluses about this place: + The bathrooms are always clean + They have a cute little coffee and waiting area + accommodating to my schedule + close walking distance to get breakfast/ lunch Thank you all for your hard work and friendliness!

Wonderful service from people who know what they are doing. They bend over backwards to get your…read morecar in fine working order. Looking forward to continuing with them.