Thank you Mark! Hands down best car buying experience ever! Went into only test drive (I swear) and…read moreended up driving away with my new Crown Signia. I have been researching cars like crazy and had finally narrowed it down to 2 cars. The Mazda CX50 Hybrid and the Crown Signia. I had about 45 mins to kill before I had to pick up my kids. Went in and Mark approached me and was super friendly. He backed the car like Austin Powers, it was awesome ( ) Any who, test drive went good. He didn't talk excessively. Which I really appreciate, since I was trying to really get a feel for the car. I had previously test drove the CX-50 and really wanted to see if the feeling was different on how both cars drove. For me the Signia just drove smoother. Acceleration was great and handled very nice. The interior was chefs kiss. Fast forward 40 mins, I had to run to grab the kiddos. They asked if I wanted to pick the kids up in the Signia, as a longer test drive. Which I did, my son walked up and was like why you driving this ugly car . Poor Mark was dragged with me through the pick ups, thank you again for being super awesome! Mark was very no pressure, I had told him about being on the fence between the two vehicles. He was very straight forward and NO pressure. He asked what it would take to have me drive it home. I told him what I would like to see on the deal, but didn't feel that the dealer would be okay with it. He said let's find out. Obviously they were able to, since the cars sitting in my driveway! I really appreciated the no pressure, from Mark, the manager and the finance guy (sorry don't remember their names ‍) But they were all super friendly, great customer service. Would I recommend buying from Hansel Petaluma? In a heartbeat. Just ask for Mark, you won't regret it! P.S. I've serviced my Van here and have never had any issue with the service department. They are great.!!

This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

They actually fixed my van. Unlike Thompson Dodge in Placerville who gaslit me about the damage and…read morethen made it worse. Then the service manager here reached out later to make sure I made the 4 hour drive home safe.

my initial experience with this dealership was very positive. I went in and bought a jeep in 2024…read more The sales person was exceptional. Her name was Tammy Bocci. since then, I was notified that I needed to go in for a recall for my voltage battery it was a complete nightmare with this dealership. The service manager Lenny Silva was rude and arrogant. He treated me poorly. Absolutely no customer service. I am a nurse and a professional and I own a business and I would never treat a customer the way I got treated. I have written a letter to the owner of the company, which I will send details, but I would not go here they treat their customers like second class citizens I was really disappointed. They take no ownership of anything that they do and it was a complete nightmare to get my car fixed. I should really give them a zero but they did finally fixed my car so I'll give them a 2.

Friendly and informative. Bryan Elrod was great to work with. I would recommend their whole team to…read morefriends and family.

I took my 2017 Cadillac XTS into Victory this morning for its 40,000 mile service. Oscar took great…read morecare of me. I had taken my car to a dealer closer to my house in January and was told the car needed about $3,000 in repairs. My bill this morning was $410. Exactly what Oscar's estimate was and there were no recommendations concerning additional necessary repairs. No pressure to sell me repairs that weren't necessary. I appreciate the honesty and for me, it's worth the 30 minute drive to Petaluma for the service Victory Cadillac gives me.

While leasing my SECOND car from Petaluma Honda, I am beyond grateful for McKenna (service…read moredepartment), Marci (salesperson) and Ricardo (in finance department). I thoroughly enjoyed my time spent while leasing my CRV. I felt absolutely no pressure and carried great conversations with each. I would most definitely refer ANYONE to visit and speak with Marci. She is awesome. And places absolutely no pressure on buying anything unnecessary. I will most definitely be buying / leasing our future vehicles at Petaluma Honda!! 10 stars in my book!!

re: Sales great experience with Dillon for sales and Stewart in Finance (see further below for…read morethoughts on the Civic Hybrid). I went in at the start of a calendar quarter this year, when there were fewer shoppers around. DIllon was calm and knowledgeable; and patient (took the time to run through all the dashboard settings and configure it as I wanted before I drove off). I knew what I wanted going in; this probably also helped make the purchase pretty quick and easy. They did let me take an extended test drive. Never been to this dealership before (former BMW 3 series owner). re: the car, Honda Civic Hybrid. I'm at around 1500 miles since purchase, 20%-30% highway driving. As you can see from the photo, I'm now over 53 MPG, beyond my expectations. Part of that is fewer highway miles, and keeping my speed lower there. Part of it is the design of the engine. You will sometimes be driving on the battery ("EV") even at 65-70 mph while in "Normal" mode. And at 20 mph you may be on gas for awhile even in "Econ" mode (I don't use Sport mode). The handling, steering, braking is surprisingly good, smooth, nimble. Not surprising, in hindsight, it was named one of Ward's 10 Best Engines. This also fit in my garage (the Accord is around 196 inches and would have been a much tighter fit). Thanks to Dillon, Stewart and Hansel for all of the above. DC

The people and S M Keith are really nice folks and doing a great job. It may have been nice to…read morereceive an update status call midweek , but no big deal as they completed the engine replacement on time as estimated (They've done many). At 94K miles (always Ford serviced) We just had our Defective (Class Action lawsuit) 2.0L EcoBoost engine replaced for $11,702.00. Lucky the service manager Keith and I discussed the Turbo (which ford typically puts back on the new engine). With only 10 to 15% of its life left I asked him to replace it with a new one. (Extra $1400). 2014 to 2018 Ecoboosts are defective and ALWAYS Fail leaving the customer having to pay for a new motor. FORD is a DIRTY Rotten cheat company with no balls to admit they designed and sold flawed engines that will definitely fail (Ford Motor Company, NOT Hansel Ford). Ford MC continues to refuse help in any way even though the engine has been proven to be defective and will always Fail (around 100K miles or LESS). Dirty stinking lawyers and judges have sealed the lawsuit case information for an undisclosed reason. LOL (liars cheats thieves) Anyway, My only gripe at this point about HANSEL FORD, is that it would've been a nice gesture to to have had the car washed before returning it after we put out (basically had to come up with) $11,702.00 for a repair. But, the folks and employees are good people.

If I can give this business a negative review with negative stars, I would give them the most…read morenegative stars you can give them in the world. These people are 100% crooks that do not stand behind the cars that they sell to their customers. Let me tell you my story. I traded them in my 2017 Mustang GT, which was in mint condition for Dodge which sounds funny because I'm at a Ford dealership I know that.. within one month of taking home the Dodge scat pack. I replaced the tires and was having brake issues within two weeks. I of course happen hearing the brake issues. I make an appointment to take the car back now they tell me there's nothing wrong with the brakes. I end up having to replace the rotors and pads, which cost me $5000. They didn't want to help me with anything. Second issue I I had with the dealership with the same vehicle is that I was not told that the exhaust system had been modified on the vehicle which means guess what all of the warranty for anything exhaust related is voided. I am having issues with the active exhaust system right now that is the box that opens and closes when you hit the accelerator which makes the car louder or quieter depend depending on what you're doing.. I was told to take this to Jeep Chevy Chrysler Dodge because it's a Dodge not a Ford which I did cheap Chevy Chrysler Dodge told me the car has been modified. It's gonna cost me $2000 to get this shit fixed. I take it back down to Ford and Ford says it's been a year Mr. Foster. We can't do anything for you. What the fuck!!!! who cares if it's been a year they still be under warranty. I wouldn't have paid for warranty for the car if everything wasn't covered. Don't shop here Highway robbers!!

Unhappy customer! Initially during the purchase of a Nissan pickup I was pleased with this…read morecompany. My new registration didn't arrive in a timely manner and then the dealership calls and tells me that I owe them another $500 plus dollars for the new registration. This was never mentioned during negotiation and I may have never purchased if I had known the registration was to expire so quickly after purchase. Poor customer service!

I did not shop I just worked with the service station. They are awesome. Very friendly and ready to…read moreassist with your needs. And they open at 730am which means there is a chance your day will not be completely gone for simple car stuff(car stuff is a technical term for mechanical repairs.) And if you need to be dropped at home or work somewhere here in town, they have got you. Good stuff!

AVOID!!! Took my boat here to have my 115 HP two stroke serviced after being towed in and had the…read moremechanic "check it out and tune it up" and told him of the issues I was having. Guess what? I went out again and same thing happened! I brought it in again and paid $800.00 more to have them "Fix the problem!"... annnnd guess what? It happened again. I haven't been able to take the boat out because while it was there this time my Lowrance system was stolen from the boat as well as my binoculars, a life vest, and other small items while it was IN THEIR LOT! This time I paid them $1291.00 but if I would've read the fine print I would know after picking it up I would be out the $1900 for the Lowrance,the $500.00 binoculars and $120.00 life vest. Julie, (the service gal) basically threw up her hands and told me to fill out a police report. The fine print covers their ass. The boat next to mine looks like it had it's electronics ripped off too. The police said they already had video of the incident because an RV owner reported an issue but the cameras only showed someone climbing in and moving around the boats. It wasn't clear enough to ID anyone. Did I mention I had to take my boat in three times for the same issue?

From the owner: Autoworld Dodge Chrysler Jeep is a full-service automobile dealership that offers a range of new…read moreand pre-owned inventory of vehicles. The dealership provides trucks, coupes and convertibles. It offers several models of Jeep, such as the Ram, Charger, Caliber, Caravan and Avenger. Autoworld Dodge Chrysler Jeep also sells pre-owned vehicles from various makes, including Chevrolet, Cadillac, Saturn, Pontiac, Toyota and Lexus. The dealership maintains a service department that offers filter change, wheel alignment, battery replacement and brake inspection services. It additionally has a parts department that stocks a variety of vehicle parts and accessories. Autoworld Dodge Chrysler Jeep offers financial assistance through certified third-party lending institutions. The dealership is a part of Victory/Autoworld Dealership Group.

Purchased a 2007 Toyota for my 15 year old daughter. Good…read moreprice and great car. Runs great and all maintenance done before sale. Will definitely come back for the next car.

Nice selection of reliable cars (plenty of Toyotas, BMW, Lexus, Nissans)…read more Owner was knowledgeable about everything on her lot. Good experience!

Do not buy from these people. They sell junk lemons that break down fast and they also have…read moretrackers on their cars

Drove to Petaluma to look for a car with our niece... These…read moreguys were friendly, not pushy. Started the conversation with a great cash deal offer, allowed us to test drive, and do a thorough inspection including scan the car. Pointed out one issue with the inspection- they were quick to agree on a remedy.... And on to paperwork. Quick, and fair dealing with these guys+Honest and patient. Good transaction, thank you!

Their customer service is great. They picked up when I called and let me talk and bounce questions…read moreoff of them. They took me in the next day (alignment and brake fluid flush). They were so friendly when I dropped off and picked up. Also, their pricing was lower than what I was quoted at two other garages. When I was chatting with the rep she didn't disparage the other garages but diplomatically explained why Brodie's pricing was what it was and it made perfect sense. I think I may have found my new favorite garage. I'd say the only downside is these folks are busy. They had a ton of cars out front. But as I thought about it, that's actually a good thing. It shows how well respected they are. The rep told me that oil changes are usually booked out 1-2 weeks but other services can usually be scheduled within a day. That's all very reasonable. Personally, I might do OilStop for my oil changes since I can usually just drive in when I'm free and their coupons make it a good deal. But I will probably bring my cars here for other services. I am super impressed and will definitely be back!

Wonderful service from people who know what they are doing. They bend over backwards to get your…read morecar in fine working order. Looking forward to continuing with them.