I went in with my 2022 Silverado with a Chrck engine light on . Oscar helped me through the process…read moreof understanding what was going on and Found out my car still had warranty . I will definitely coming back

- Go see Oscar in Service! If you need your vehicle serviced…read moreat Victory Cadillac in Petaluma, ask for Oscar. He's professional, honest, and makes the whole process completely stress-free. It's rare to find a service advisor you can genuinely trust, but Oscar is the real deal. He took such good care of me, I almost didn't mind paying for an oil change. Top-tier service--highly recommend!

They actually fixed my van. Unlike Thompson Dodge in Placerville who gaslit me about the damage and…read morethen made it worse. Then the service manager here reached out later to make sure I made the 4 hour drive home safe.

STAY AWAY. If I could give this dealership zero stars, I would. If you value your family's safety,…read moretake your business elsewhere.My 2022 Chrysler Pacifica Hybrid has repeatedly suffered from dangerous, unexpected total electrical shut-downs related to Safety Recall 03A. The first time it happened, my two young children--one of whom is autistic--and I were stranded dead in the middle of the highway on backroads, and on an incline with cars flying past us at 55. The brakes failed to engage, leaving us completely helpless until finally someone stopped to help. It was a deeply traumatizing event for my kids. Another dealership applied the recall software "fix" and replaced the 12V battery. That fix completely failed, the battery died a second time in May 2025 and was replaced by Autoworld, last week the 12V died for a THIRD time. When I brought it back this third time, the service department explicitly admitted to me that they had absolutely no idea why the battery keeps dying and confirmed there were no error codes--but dismissively told me it "should be fine." Unsurprisingly, my car was also in need of an urgent safety recall because of a fire risk (to the hybrid battery, not the 12 V, but who's keeping track anyway?) which they performed a software update to remedy. Given the gross inefficacy of the 03A "update", I am extremely concerned that my car still might burn my house down or seriously injure one of my loved ones. I requested parasitic draw testing and deep electrical diagnostics for the 12V, and was denied. I told the service advisor AND corporate case manager that I was not comfortable driving my family in this car without any explanation as to why it continues to malfunction. After this conversation, my service manager was suddenly very hard to get a hold of. I would call and get transferred back to reception after many rings and then disconnected. This happened multiple times. Ultimately, they forced me to pick up an undiagnosed, stalling-prone vehicle without putting a root cause in writing. To top it all off, they said the 12V wasn't under warranty anymore because instead of starting the clock when they replace the battery for the second time, they started it at the first repair. They then charged me for the diagnostic tests and forced me to pay out-of-pocket for my rental car, completely ignoring my requests for a direct-bill corporate voucher.This dealership engages in deceptive documentation, shows a total breakdown in basic communication, and forces mothers to drive away in unsafe vehicles with their children under corporate coercion. Stay far away from their service department and from Chrysler in general. These people are disregarding the safety of families so that they can continue to profit.

The people and S M Keith are really nice folks and doing a great job. It may have been nice to…read morereceive an update status call midweek , but no big deal as they completed the engine replacement on time as estimated (They've done many). At 94K miles (always Ford serviced) We just had our Defective (Class Action lawsuit) 2.0L EcoBoost engine replaced for $11,702.00. Lucky the service manager Keith and I discussed the Turbo (which ford typically puts back on the new engine). With only 10 to 15% of its life left I asked him to replace it with a new one. (Extra $1400). 2014 to 2018 Ecoboosts are defective and ALWAYS Fail leaving the customer having to pay for a new motor. FORD is a DIRTY Rotten cheat company with no balls to admit they designed and sold flawed engines that will definitely fail (Ford Motor Company, NOT Hansel Ford). Ford MC continues to refuse help in any way even though the engine has been proven to be defective and will always Fail (around 100K miles or LESS). Dirty stinking lawyers and judges have sealed the lawsuit case information for an undisclosed reason. LOL (liars cheats thieves) Anyway, My only gripe at this point about HANSEL FORD, is that it would've been a nice gesture to to have had the car washed before returning it after we put out (basically had to come up with) $11,702.00 for a repair. But, the folks and employees are good people.

Dropped off my new Maverick after hitting something on the highway. I explained exactly where the…read moredamage was and noted there was a warning light on the dash. After having my truck for two weeks, they replaced two parts that did not fix the warning issue and ignored the visibly damaged components I specifically pointed out. They later told me the truck had a "transmission noise" and scheduled another appointment--only to later admit that the technician was wrong and that "it's just how Mavericks sound." Even after that, they still never checked under the damaged splash guard, something I had asked them to do four separate times. It took multiple attempts to reach the service manager, and several calls before he finally picked up. There was no apology or explanation for why the requested repairs weren't completed. When I went to pick up my vehicle, it took over 30 minutes just to get JJ to the counter so I could request the refund he had promised on the phone. He claimed it couldn't be processed immediately because it had to go through accounting--but minutes after I left, another staff member (Calli) processed it without issue. Clearly, he wasn't being truthful. Very poor service overall, from communication to follow-through. I'll be taking my business to another dealership.

While leasing my SECOND car from Petaluma Honda, I am beyond grateful for McKenna (service…read moredepartment), Marci (salesperson) and Ricardo (in finance department). I thoroughly enjoyed my time spent while leasing my CRV. I felt absolutely no pressure and carried great conversations with each. I would most definitely refer ANYONE to visit and speak with Marci. She is awesome. And places absolutely no pressure on buying anything unnecessary. I will most definitely be buying / leasing our future vehicles at Petaluma Honda!! 10 stars in my book!!

As usual Hansel Honda is doing a top notch job! Marisol has always gone above the call of duty! She…read moreis always friendly and helpful !

Unhappy customer! Initially during the purchase of a Nissan pickup I was pleased with this…read morecompany. My new registration didn't arrive in a timely manner and then the dealership calls and tells me that I owe them another $500 plus dollars for the new registration. This was never mentioned during negotiation and I may have never purchased if I had known the registration was to expire so quickly after purchase. Poor customer service!

I did not shop I just worked with the service station. They are awesome. Very friendly and ready to…read moreassist with your needs. And they open at 730am which means there is a chance your day will not be completely gone for simple car stuff(car stuff is a technical term for mechanical repairs.) And if you need to be dropped at home or work somewhere here in town, they have got you. Good stuff!

Purchased a 2007 Toyota for my 15 year old daughter. Good…read moreprice and great car. Runs great and all maintenance done before sale. Will definitely come back for the next car.

Nice selection of reliable cars (plenty of Toyotas, BMW, Lexus, Nissans)…read more Owner was knowledgeable about everything on her lot. Good experience!

Sonoma Raceway tech inspection form needed for an Open Track Event March 26, 22…read more Called Richard, the Service Advisor. He knew exactly what was needed, squeezed me in and personally viewed and checked all the boxes for a safe day at the track. Richard had exceptional of my CLK55 AMG; he offered tips on driving and upgrades as well. My go to shop now. Oh yeah, reasonable hourly rates for this World Class Operation too.

I recently took my car in for a vinyl wrap and they did an amazing job. I'll let the photos speak…read morefor them selves. I highly recommend TRG's services and their parts.