This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

I brought my truck in for service and they broke the engine air filter cover -- and won't admit to…read moreit. I showed Jaime, the service advisor, the damage on my way home right after the appointment. The cover was left open, and the hook that holds it in place was broken. I also spoke with Assistant Service Manager Brendan Cooney, who came out, looked at it, and made excuses instead of taking responsibility. No help whatsoever. This is especially frustrating because I have a prepaid service plan through November 2027 that I purchased with my truck. Despite that, I will never return to this dealership. To make matters worse, the Toyota dealership in Santa Rosa hit my truck while it was in for service. Two different dealerships, same lack of professionalism and accountability. I strongly caution anyone considering these dealerships to think twice. The lack of care for customers and their vehicles is unacceptable.

Very unhappy. Brand new jeep 2025 Grand Cherokee 400 miles old in the shop for 10 days for…read moreelectrical problem. Told no loner cars and I had to rent one. They only pay $40.00 a day for rental. The was a brand new car and now we have to rent one. upon receiving it after warranty fix, find the jack rolling around in the back floorboard, with the handle out of its sleeve, indicating it might have had to be used for whatever reason, while it was in the shop. Nothing mentioned upon receiving. What is a person to think? I have another Dodge product and know where it is supposed to be stored under the passenger seat and it has never come loose in 9 years. This is a brand new Jeep. besides the obvious inconvenience of not having it available to us because of the electrical issue, this odd issue has us wondering wtf.

Wow what great service I receive every time I come out here! Julie in service and Chris in parts…read morekick ass! I made the mistake to take my Durango to my local dealer where they kept the truck for almost 2 weeks with no help or answers on time. Ended up telling me it will take 2 more weeks for the transfer case to get ordered, I called up Chris in Petaluma and he assured me it will take 2 days. Sure enough my truck was serviced, fixed and recharged in 2 days at Petaluma I can't thank julie enough for squeezing me in and getting my Durango back for Father's Day. We purchased our vehicle here and travel all the way from Richmond for the excellent customer service thanks again from the ceja family

Ben was the most down to earth, relatable , caring and funny person I've ever had help me when it…read morecame to purchasing a car. He was completely honest and when it came down to it his calm and poise gave me the space to properly think about my decision under wisdom. An honest salesman which are hard to come by. Ben's the best thank you guys!

Best car buying experience ever! Love our Chevy Equinox Activ! Friendly, professional staff…read more Special shout out to Michelle Medeiros for making our purchase so easy and enjoyable! Will be repeat customers for sure!

While leasing my SECOND car from Petaluma Honda, I am beyond grateful for McKenna (service…read moredepartment), Marci (salesperson) and Ricardo (in finance department). I thoroughly enjoyed my time spent while leasing my CRV. I felt absolutely no pressure and carried great conversations with each. I would most definitely refer ANYONE to visit and speak with Marci. She is awesome. And places absolutely no pressure on buying anything unnecessary. I will most definitely be buying / leasing our future vehicles at Petaluma Honda!! 10 stars in my book!!

re: Sales great experience with Dillon for sales and Stewart in Finance (see further below for…read morethoughts on the Civic Hybrid). I went in at the start of a calendar quarter this year, when there were fewer shoppers around. DIllon was calm and knowledgeable; and patient (took the time to run through all the dashboard settings and configure it as I wanted before I drove off). I knew what I wanted going in; this probably also helped make the purchase pretty quick and easy. They did let me take an extended test drive. Never been to this dealership before (former BMW 3 series owner). re: the car, Honda Civic Hybrid. I'm at around 1500 miles since purchase, 20%-30% highway driving. As you can see from the photo, I'm now over 53 MPG, beyond my expectations. Part of that is fewer highway miles, and keeping my speed lower there. Part of it is the design of the engine. You will sometimes be driving on the battery ("EV") even at 65-70 mph while in "Normal" mode. And at 20 mph you may be on gas for awhile even in "Econ" mode (I don't use Sport mode). The handling, steering, braking is surprisingly good, smooth, nimble. Not surprising, in hindsight, it was named one of Ward's 10 Best Engines. This also fit in my garage (the Accord is around 196 inches and would have been a much tighter fit). Thanks to Dillon, Stewart and Hansel for all of the above. DC

This is a review of Ford's mobile repair service. Today, the battery on my Ford C Max died. I…read morecalled Ford without much hope of getting help on a Friday afternoon but then I hadn't bargained for the kindness and helpfulness of Tracey, my first point of contact. She went out of her way to get me help quickly. Along came Adam, one of Hansel Ford's mobile mechanics. He was great! He had to jump start my car just to get the hatch door open but even on a cold wet afternoon he was cheerful and friendly and he got the job done efficiently and professionally. Hats off to Hansel Ford for exemplary service. I am very grateful for their help today.

Dropped off my new Maverick after hitting something on the highway. I explained exactly where the…read moredamage was and noted there was a warning light on the dash. After having my truck for two weeks, they replaced two parts that did not fix the warning issue and ignored the visibly damaged components I specifically pointed out. They later told me the truck had a "transmission noise" and scheduled another appointment--only to later admit that the technician was wrong and that "it's just how Mavericks sound." Even after that, they still never checked under the damaged splash guard, something I had asked them to do four separate times. It took multiple attempts to reach the service manager, and several calls before he finally picked up. There was no apology or explanation for why the requested repairs weren't completed. When I went to pick up my vehicle, it took over 30 minutes just to get JJ to the counter so I could request the refund he had promised on the phone. He claimed it couldn't be processed immediately because it had to go through accounting--but minutes after I left, another staff member (Calli) processed it without issue. Clearly, he wasn't being truthful. Very poor service overall, from communication to follow-through. I'll be taking my business to another dealership.

Unhappy customer! Initially during the purchase of a Nissan pickup I was pleased with this…read morecompany. My new registration didn't arrive in a timely manner and then the dealership calls and tells me that I owe them another $500 plus dollars for the new registration. This was never mentioned during negotiation and I may have never purchased if I had known the registration was to expire so quickly after purchase. Poor customer service!

I did not shop I just worked with the service station. They are awesome. Very friendly and ready to…read moreassist with your needs. And they open at 730am which means there is a chance your day will not be completely gone for simple car stuff(car stuff is a technical term for mechanical repairs.) And if you need to be dropped at home or work somewhere here in town, they have got you. Good stuff!

AVOID!!! Took my boat here to have my 115 HP two stroke serviced after being towed in and had the…read moremechanic "check it out and tune it up" and told him of the issues I was having. Guess what? I went out again and same thing happened! I brought it in again and paid $800.00 more to have them "Fix the problem!"... annnnd guess what? It happened again. I haven't been able to take the boat out because while it was there this time my Lowrance system was stolen from the boat as well as my binoculars, a life vest, and other small items while it was IN THEIR LOT! This time I paid them $1291.00 but if I would've read the fine print I would know after picking it up I would be out the $1900 for the Lowrance,the $500.00 binoculars and $120.00 life vest. Julie, (the service gal) basically threw up her hands and told me to fill out a police report. The fine print covers their ass. The boat next to mine looks like it had it's electronics ripped off too. The police said they already had video of the incident because an RV owner reported an issue but the cameras only showed someone climbing in and moving around the boats. It wasn't clear enough to ID anyone. Did I mention I had to take my boat in three times for the same issue?

From the owner: Autoworld Dodge Chrysler Jeep is a full-service automobile dealership that offers a range of new…read moreand pre-owned inventory of vehicles. The dealership provides trucks, coupes and convertibles. It offers several models of Jeep, such as the Ram, Charger, Caliber, Caravan and Avenger. Autoworld Dodge Chrysler Jeep also sells pre-owned vehicles from various makes, including Chevrolet, Cadillac, Saturn, Pontiac, Toyota and Lexus. The dealership maintains a service department that offers filter change, wheel alignment, battery replacement and brake inspection services. It additionally has a parts department that stocks a variety of vehicle parts and accessories. Autoworld Dodge Chrysler Jeep offers financial assistance through certified third-party lending institutions. The dealership is a part of Victory/Autoworld Dealership Group.

Purchased a 2007 Toyota for my 15 year old daughter. Good…read moreprice and great car. Runs great and all maintenance done before sale. Will definitely come back for the next car.

Nice selection of reliable cars (plenty of Toyotas, BMW, Lexus, Nissans)…read more Owner was knowledgeable about everything on her lot. Good experience!

Drove to Petaluma to look for a car with our niece... These…read moreguys were friendly, not pushy. Started the conversation with a great cash deal offer, allowed us to test drive, and do a thorough inspection including scan the car. Pointed out one issue with the inspection- they were quick to agree on a remedy.... And on to paperwork. Quick, and fair dealing with these guys+Honest and patient. Good transaction, thank you!

Raul is AMAZING! He has helped our family so much!!! I bought a mini van from Auto Mario and they…read moreworked with us on our down payment, and did in house financing for us. We are sitting here right now in their office purchasing our 2nd vehicle for my husband! All of the employees here are wonderful and so nice. Thank you Auto Mario for being our family's #1 auto dealership!!!

Hi peeps, if you ever go here and buy a car, work with the salesman name Dru and whatever you do…read moreinvolve the office manager named Molly ...you will not be disappointed!!! When I first arrived here, I was not very happy because the owners son did not seem to want to do business. As soon as we got him out of the way things progressed nicely. I can't say enough good things about Dru and Molly. Their customer service skills are exemplary and I would recommend them above all others.

I found them to be uncustomer service friendly. After finding damage to my car I informed them…read more Though they said the damage was already there, they do not take inconsideration this cars caliber sets it above most and is treated as such by owners. I know ever part of this car. The one time I pick up my car and go home is where I lost all rights. I have gone in for oil changes and the one time I head out to L.A. I notice the oil was dirty. Had the 10 point inspection and the paper work stated all good. Picked up a nail and found out not only the front tires had no tread on the insides but the back as well do to them rotating the tires every 6000 miles, they couldn't inform me that I needed an alignment? They saw my car ever 2 to 3 months. I paid good money to think I had them looking out for the saftey of my car. This car is a hobby as well as a daily driver. Sad to think we can be treated in this fashion after throwing down a small fortune. I will never come here again..