I highly recommend Freeman Toyota's service department. After consistently getting my RAV 4…read moreserviced for more than a year, I am thoroughly impressed with their quality and care. In particular, Chase McLea has been OUTSTANDING! I honestly don't think I could find a better service rep.

Chase McLea in the service center is incredible. To say he went over and above to provide excellent…read moreservice would be an understatement. When traveling south I had an unexpected issue with my car that left me unnerved and stranded. He was knowledgeable, helpful and went out of his way to make sure I felt taken care of while we found a solution for my car. It's rare to run into a person who is genuinely interested in not only solving the problem, but being kind and courteous as well. If you're in Santa Rosa and in need of service make sure to find Chase at Freeman.

Hands down one of the best Auto Dealers! Rich and his crew are so nice and honest about their cars!…read moreThere is no funny business or shady practices when it comes to making a deal for a used car full transparency! I had a horrific and traumatic experience at another dealer before coming here and was so surprised at how easy and honest Rich made things for me! Will definitely come back when the time comes!!!

I looked at pictures of a truck online and it looked really good. I drove 3 hours to look at the…read moretruck and there was a guy there sitting down and no one came out to help or anything even though other dealerships usually do. I looked at the truck from the outside and it did not look like in the pictures online. The bed liner plastic was missing, it had a bunch of scratches and dents in the bed and around the body. So eventually I had to leave and wasted my time completely and had to go back home.

Excellent experience overall. Read the whole review to understand why I hold them in high regard…read more My experience with these guys is based on helping my sister buy an RX 350 here. Sales experience: Mitch, our salesperson, was very patient and helpful. Never pushy. Understood a budget was set, and didn't try to deviate. Greg, the sales manager is kind and helpful. Not the "bad cop," but an overall kind guy. The whole staff was pleasant, and again, not pushy. Wasn't personally there for finance. Car: the car is used, and seemed to be in great shape. They had excellent records, and Greg had no problem printing them up for me to review. Awesome. What set them apart: two weeks after buying the car, the battery had hit the end of its life. Batteries do that, obviously. The bummer was it probably should have been caught before the vehicle was put on the lot - if possible. I called the dealership to see if we could work out a deal to buy a new one wholesale and install it myself for her. *NO*, instead, Greg wasn't going to let that happen. They made time for us, ran a diagnostic on the car, confirmed it was the battery, and replaced it all for free. Not once did they ever push back. Aiden, the service manager was very pleasant and accommodating. They could have made an excuse and put the burden on us. They didn't. They went *above and beyond*. It is very rare these days to encounter this kind of experience, especially at dealerships. Have personally purchased and dealt with multiple European luxury brands, and a different local Lexus dealership, and the whole experience was absolutely better. Thank you, Greg, Mitch, and Aiden. Personally, when it's time for me to get another Lexus, I'll be stopping here first. Stay awesome, guys.

These sales people (Chris) are terrible. They keep…read morepestering me even though I bought a Lexus at Coliseum Lexus in Oakland (who has great sales people). I expect more from a Lexus dealer. They seem like they're a Kia dealership at best - not quite a used car dealership - but close.

Wow! Selling a used vehicle is never fun. John at RCU Auto Services saw my Craigslist posting an…read moreoffered me a good price for the vehicle. He said that they look for the cream of the crop vehicles on CL, so many vehicles might not meet their standards, but mine did. I'm naturally suspicious of used car dealers in general, but as RCU Auto Services is associated with Redwood Credit Union (where I bank), I felt that RCU Auto Services would be honest and forthright. And indeed they were.

Best car purchasing experience ever! I helped my daughter…read morebuy her first car at RCU a few years ago and remember how smoothly the transaction went. We worked with Joel Fine at RCU who was stellar. I stopped by RCU to have a look at their cars today and found just what I have been looking for. As luck would have it, Joel Fine was there again and made me feel so comfortable. I absolutely trust him and knew I was in excellent hands. Only 2 hours after arriving in their car lot I drove home in my dream car!

North Bay Motors is NOT your usual "Used Car Sales Company" - buying a used car from anyone can be…read moretrying experience but not with them - saw one to my liking advertised on the internet - went there a few hours later and upon seeing it as advertised did a test drive - after pondering and researching (with no pressure) decided to purchase the vehicle / The best part was dealing with Ryan, the owner, who is quite pleasant and straightforward - he made the whole process (which can be complicated) very understandable and efficient - happily drove off the lot with a NEW "used auto" within a short period / Ryan also operates Sonoma RV (also in Cotati) - he is a very energetic individual who aims to please - If in need of change in autos look no further but North Bay Motors - check them out they will make it happen for you too!

"I can't say enough good things about my experience at North Bay Motors. Ryan was incredibly…read morehonest, straightforward, and made the whole car-buying process completely stress-free. There was absolutely no pressure, and I felt comfortable from start to finish. If you're looking for a local dealership that actually cares about its customers, this is the place!"

Dear Reader, Joy and…read moreI have purchased three new cars over the course of our marriage: Once at the beginning years ago; one during the height of our car/transport needs and now this 2026 IONIQ 5 Limited that we purchased today. Over all those new car-buying experiences - and not counting the few used one's we purchased from a dealership as well - none came close to the quality of care we received from Andy and Ben. (I should include my initial online contacts with Dan, as well.) To a person, they were competent in their demeanor with us; considerate and friendly; authentic (as in, "being real" and not a "salesman"); educated on the facts and admitting it when they were not - but were willing to find out; genuinely sincere. We came away with not only the car that we were looking for, but with the sense that we actually made friends with some individuals who, when they leave their "day job," are the same at home with their families. They helped us above and beyond our expectations, and our expectations are not low, but nor are they unreasonable. Adam's conscientious time with us in test driving and getting Joy the right vehicle she wanted, was simply matched by Ben's absolute friendly expertise in managing the financial aspects of the purchase. Perfect. You as the reader may well ask: It's just a car sale, dude! But for us, a purchase of this amount was no small decision. We accomplished what we were looking for in a purchase and we got more. To me, I call that grace. A word I daresay not associated with the automobile industry. But we received it today. Thank you sirs: it was a pleasure and load off my ever-researched mind. Bill sez Two Thumbs Way Up. Check 'em out!

Honda Pilot Certified Used Purchase I purchased a certified…read moreused Honda Pilot (only about a year old at the time) from Manley Honda, along with the extended warranty. We've kept the vehicle fully serviced and maintained exactly as recommended -- yet it has been consistently unreliable. Sensor/Camera Failure The first issue was a sensor/camera failure, which was only resolved because it happened under warranty. Rear Subframe Failure Now we're dealing with a far more serious problem: a section of the rear subframe has broken off. Despite the vehicle having only 60K miles and an extended warranty, both Yuba City Honda and Manley Honda have refused to help in any meaningful way. We've been given the runaround, treated disrespectfully, and dismissed at every step. When we pointed out that this exact part has an active recall in the Midwest for the same failure, Yuba City Honda responded with: "This is what happens when you buy a used vehicle." That level of disregard is unacceptable. Manley Honda -- the dealership that sold us the vehicle and the extended warranty -- has also been completely unhelpful and unwilling to stand behind what they sold. Warranty Denial Between both dealerships, we've received no support, no accountability, and no professionalism. For a certified used Honda with proper maintenance and a purchased extended warranty, this experience has been extremely disappointing.

Few experiences are as widely shared and fraught with challenge as buying a car for the first time…read more We recently shared that very experience and were lucky enough to find a place and a team of people who made it far less fraught: Hansel Subaru. Our previous cars were acquired from a family member and a trusted mechanic. We had no direct experience dealing with an actual car dealership. All we really knew was that we needed a replacement for our 2003 Subaru Forester, which had just been totaled in an accident. Injuries were thankfully non-critical, but we needed a replacement car and wanted another Subaru. After multiple fruitless and frustrating interactions with private sellers and others, most miles from our home, we discovered and reached out to Hansel Subaru. Andrew and his colleagues were cordial, empathetic, patient, and knowledgeable. In our climb up the mountain of first-time car buying, Andrew became our Sherpa, smoothly and efficiently guiding us to a 2016 Subaru Outback in pristine condition, at a fair and affordable. He even helped us return the rental we'd been using. And when he found out neither of us carried a checkbook, he drove us home in our "new-to-us" car to pick up our check. Used or new, where you buy your car, and the people who sell it to you, can affect your satisfaction with your experience as much as your choice of vehicle. I can only speculate hopefully about the rest of the Hansel dealership universe. But if you're seeking or considering a Subaru, check out Andrew and the team at Hansel Subaru. They made us feel as safe and comfortable as the car we selected.

Came here looking for a Forester and the sales team basically acted like they didn't care or even…read morewant to sell a car? I was interested in a Limited but they kept trying to force me into a touring. The salesman wasn't pushy but was so clueless, he couldn't help if he wanted to.

Hansel MAZDA is awesome! Went to the ribbon cutting, the food was delicious, the Krsh radio station…read morekilled it and i got 2 new batteries for my Mazda fobs! Tom was great at customer service!

This is for the Hansel Acura Parts Center, which is located behind the BMW dealership on Corby…read moreAvenue down the street from the Hansel Acura dealership. I needed the battery replaced on the key fob for my 2003 MDX after 22 years of owning the SUV. I was helped by Mario who very quickly got a replacement battery, opened and cleaned out the key fob, installed the new battery and had me out the door in around 10 minutes, all for a little over $10.00. Mario was friendly, helpful, was great to work with and made this entire process quick and easy. A big thumbs up.