I just sold my used VW Jetta at the Santa Rosa CarMax. This car hasn't been my daily driver for quite some time, has a few mechanical issues, and some physical wear and tear. It was doing me no good sitting in my driveway! Looking to sell as is, not deal with the hassle or stress of a private sale, and just get the car off my hands, I called CarMax, everyone I dealt with was friendly and professional. They advised me to go through the process online, being honest about the car's condition, and set up an appointment for the in person appraisal. They emailed an estimate offer and I fully expected that number to drop once I got the car on the lot. Nope! They gave me the exact number from the email- And I felt that number was fair given the circumstances. Marisol took care of the process, in about 30 minutes, the title was transferred, paperwork signed, and I left with a check in hand. If you're looking for ease, highly recommend! read more

I can save many of you your valuable time if you read this. Had a very new luxury car (6 months old) and decided to go in another direction with another car but needed to sell the current one. Went online to CarMax.com and entered the VIN. Within seconds, on the website I get an 'offer' to buy my car. It says Carmax will buy your car for $64k-$73k. First and foremost, I knew they would lowball, but thought it was free to at least try. Here's the key to the bait and switch which is well documented online in reviews and with the BBB. The 'offer' stipulates that the car must be brought in to the nearest CarMax for the 'sales team' to further evaluate and ultimately determine what the sale price will be based on the spectrum they sent me. Ok. New car. Perfect condition. Logical that they'd offer the highest number...even though that number is significantly less than KBB. Drove to Santa Rosa, pleasant enough sales guy looks at the car and with 45 minutes I receive a written offer for just above the lowest amount initially sent to me. I was confused and said to the sales person, but your offer was a range and this is so low, why wouldn't you offer me the higher number as the car is new? She said, what offer did we send you? I grabbed my phone and looked at all the emails that were sent to me when I got my offer online from CarMax. I was so confused, NONE of the emails had the offer amounts. Did I lose it? I then realized. The offer that CarMax sends to you is only on your computer screen and when you close down (as you have confirmation emails right?), the offer numbers are GONE. The high number they flash on the screen is JUST a way to get people to come to the dealership where they then give you a lowball offer. Shame on me for falling for this, at best, deceptive scam, at worst, illegal business practice-one that is clearly VERY common based on all the reviews out there. Beware. read more

First time here and going with my gut instinct with this place and I feel Something wasn't right? And didn't necessarily trust giving out my SS# for credit check?, Junior was good helping me out and had good customer service but alot of employees standing around with no customers and Something fell off in a not so good way but can't pinpoint it??? read more

Horrible experience, not recommended. Even after then car getting towed, misdiagnosing the problem, went back to the dealership where the 30 day "full warranty" would only replace the transmission with another old/used part. Found out they didn't even service the vehicle, it had black fluid with metal shavings. Spoke with two different managers and nothing was offered once. Don't shop here unless you want a lemon. read more

Easy, straight forward experience to sell a car. Be prepared to wait a little bit, but overall a good process. read more

Update to my earlier review. "Do not buy a car from them." Buyer Beware. I found out today that the 125 point inspection is only visual. My car broke down 5 days after purchase, requiring lots of mechanical work. Sales team Manger Eric has no customer service training. Terrible attitude. Took 1 1/2 months to fix my car. The worst customer service ever. Now I have to get my car fully inspected. They have no idea what's broken on my car and don't care. read more

We love the sales team but came in to get a trade in offer after we bought and they were slow, chatting with each other the whole time, ignored us and I had to wait an hour for something I was told would be about a half hour. Fine outcome eventually but I was dismayed that the employees treated us with such disregard - even with us sitting right there. Just feels crappy to be ignored and unimportant - despite us just handing them thousands of dollars. read more

I would like to point out somethings about carmax my friend did all the financing paperwork on a $20,000 car they said she was approved so we got their at 7 pm well thats when they didnt come right out and tell her she not approved for that car until early the next day but wanted her to come back in we decided not to then another day goes bye. They texted her that she was approved and sent her pictures of the cars, so she got her hopes up again. We get there, wait, and have lunch in the car, then I go in to see how things are going. They are telling her shes not approved for a $10,000 that she was putting $2000.00 down on then tells her and shows her more cars she would be eligible for so i was watching the prices of the vechiles and the lowest car was for $10,700 so in my mind im thinking how is she approved for cars that are $10,700 or more but denied for a car that was only $10,000. So I ask her how many months are in the contracted payment, and she says 72 months. Well, let me do the math. They were saying $400.00 payments, so here is the breakdown for 72 months at $400.00 thats $28,800.00 after all said and done. This does not include the $2000.00 she put down. If you add that money to the amount, it totals $30,000.00. DOES ANYONE SEE WHAT I SEE IN THIS? SHE NOT APROVVED FOR A $10,000.00 car that she putting $2000.00 so basically that makes it $8000.00 SHES NOT APPROVED FOR BUT SHES APPROVED FOR A $28,000.00 CAR DOES ANY OF THAT MAKE SINCE SHE WOULD HAVE PAYED 3 TIMES THE AMOUNT OF THE CAR ......... CARMAX IS RIPPING PEOPLE OFF !!!!!!!! IDONT CARE IF YOUR CREDIT IS A 400 YOU SHOULD NOT PAY TRIPLE PERIOD !!!! I ADVISE PEOPLE TO PAY ATTENTION TO ALL OF THAT CAUSE IF THEY WERE DOING THAT TO HER, I FEEL SORRY FOR THE MANY PEOPLE BEFORE HER WHO WERE EXCITED TO GET A CAR, SO DIDN'T REALLY PAY ATTENTION TO NUMBERS PAY read more

Had a really great experience here and ended up purchasing a car. The staff was friendly and attentive, and I always had an easy time setting up appointments or getting extra time for a test drive. I think the key with Carmax is you MUST be patient with the process, and this store seemed solid in my opinion! read more

We came here without an appointment and just decided to take a look around. They have a wide selection of cars! Some of the cars that were on the lot weren't available. You have to scan the QR code to see the availability. After looking around for a little bit, we fell in love with one of the cars. The sales representative named Dominick took care of us. He set up a test drive for us and then was helping us throughout the entire process of purchasing a vehicle. He was really nice and knowledgeable. Made everything look super easy and gave us some very important advice. In the end, we got exactly what we were looking for and left CarMax in a good mood and with a new car. I would kindly recommend making an appointment before coming in. We were lucky to be helped without one. CarMax is the best! read more

CarMax - The new car that we purchased at CarMax - Used Car Dealers Near Me - Santa Rosa, California

What a great experience at Carmax. First time and it was stress free. We looked and looked and then went in and met with a sales agent who helped us quickly and pulled the cars around we wanted to test drive. It was great! We even sold our car there. Loved it read more

The employees there are friendly and professional there's no one following you around you browse at your own pace if you see something you like you go to the front desk and make an appointment read more

Easy in and easy out one of my top favorites to buy a nice car. i wish i coud have go here many months ago to get a car.

The sales experience was great; the sales associate was very knowledgable and helpful and moved the process along efficiently for us. The service check that Carmax SUPPOSEDLY does and that they make a big deal talking about turned out to be very suspect. We took the vehicle to a dealership right afterwards to have 2 manufacturer recall issues addressed....and they found the engine air filter and cabin air filter were both filthy dirty. Carmax did not find or check this with their detailed "INSPECTION" ?? Then I'm left thinking what else did they BS us with ? Not good - not happy read more

Beware if you're LGBTQ or different in any way! This entire location was dismissive, on edge at just me being there, let alone the comments overheard. Horrible experience all around! I had a bad experience bringing my recent broken down car that I purchased from CarMax in 2020 to be appraised. I called the location many times to confirm details of my situation to make sure it was the right choice. They offered me $500 for a current 14k car. What a joke! I had my car towed and will be selling private party. It's run by a bunch of kids with attitudes to big for their britches ! Get a life read more

Everything went well, from the business office to the inspection of my car to the final paperwork.

TERRIBLE EXPERIENCE. 0 STARS. Buying a car is stressful enough. I was initially excited to buy a "new to me" car here since we were assured it was low pressure to purchase a car. I started my search months ago and finally found the car of my dreams through CarMax. I had to have it shipped from Southern California (for $199) and was given the time frame of a delivery between April 12-17. I'm a fairly patient person and when the time frame lapsed I reached out, a very apologetic sales person offered a refund on my shipping fees (which I gladly accepted) and promised to call/text as soon as it came in. It arrived on April 20. I received a text on April 21 to come in and test drive it. so I made an appointment to come in. Shortly after I received a call from CarMax that there was an error on the listing and the odometer was actually 6700 miles (not 67,000) and therefore the price of the car would go up $12,000! I was shocked and said I would have to call back. A couple of hours later a sales manager called, apologized, listened to my grievance and offered to meet somewhat in the middle and lowered the price $5000. I had to think about it (it was still $7000 more than I had planned and even then this was extravagant). After a good night's sleep I realized I do not want to go into ANY business with CarMax. How was this car listed and no one caught it? I doubt anyone at CarMax cares that I didn't go through with the sale. I will never recommend it. Looking at this experience that it was meant to be and will be more satisfied elsewhere spending my hard-earned money. read more

CarMax in Santa Rosa is a joke and the young guys appraising vehicles are dishonest... I wasn't planning on selling my truck to them. I was just doing an appraisal to see what they had to offer. When they finished with the appraisal, I was watching them do it the whole time which was a joke just touching here and there and looking under the truck and obviously they brought up the truck year to see if there was any type of recalls or anything which there isn't but there was some issues with transmission for certain trucks in that year and mine had problems a couple years ago so I had a brand new transmission from the dealership put in and there is no leaks and it operates just fine. As they were finishing up, it was kinda funny that the appraisal guy started taking pictures underneath my truck of my transmission and when he was done, they presented me with the price and told me that everything looks good but the transmission is an issue of which I stated that I recently had a new transmission installed from my dealership and there is no issues with my transmission... The young lady presenting me the appraisal quote, said well that's what they said as she was walking away and I was walking away laughing due to their dishonest low ball appraisal... Do not waste your time with these guys unless you are very desperate and need cash now. Selling to a private party is the only way to go, that's the only way you'll get the money that your vehicle is worth. This review will most likely be taken down because it's Yelp and once a company complains about an honest negative review, Yelp takes down the posted review from citizens like myself because these businesses pay into Yelp. I normally only post with google nowadays because they don't play that dishonest game that Yelp does... read more

CarMax - My truck says CarMax is dishonest... - Used Car Dealers Near Me - Santa Rosa, California

Bought a Honda CR-V here last week. Almost a totally pleasant experience. Buying a car anywhere can never be a perfectly wonderful experience, well maybe if you buy a Rolls-Royce. I like the CarMax concept. No haggle price. The price for the car on the website and on the window label is what you pay. Sales tax is the only add-on. The sales associates I met were all friendly and helpful. They were efficient and concluded the whole process in an hour. I sold my Ford Edge SUV to CarMax. The price they paid me was fair as quoted by Kelly Blue Book and Edmund's. If you are shopping for a clean, good condition, mechanically sound used car Carmax should be high on your list. My car was in the Roseville Carmax store. They shipped it 110 miles to my city of Santa Rosa for $99. It arrived in two days. All my future automobile purchases are going to be at CarMax. read more

Carmax Santa Rosa is a lovely experience: clean, friendly staff, fast, great digital offering on website to book appointment and get an offer. Where they fall short is lack of competitive pricing (if you're selling a car). Carvana offered me 50% more and, despite bringing it to the sales manager, Carmax was unwilling to match or counter. We ended up selling to Carvana. read more

This place was such a nightmare that I'll never buy a used car again. I bought a car with a chipped windshield that had been repaired and within a couple of weeks the repair started to fail so I brought it back to CarMax and they replaced the windshield and this is where my nightmare began. The first time I broke down I was going 65mph on the freeway and the entire system just shuts down and I was barely able to coast to the side of the freeway without getting into an accident. Took it into a local mechanic and by the time they looked at it it was starting up totally fine although the system logged about 35 different error codes, so many that they were inconclusive. By the time I was done I took it to 3 different mechanics and it was in the shop 2 and a half months and they finally figured out what was wrong with it due to a huge storm and the entire interior flooding because someone didn't seal the new windshield properly due to pure laziness or incompetence. Once I presented CarMax with the proof that the windshield had failed I waited about a month on what I assumed was going to be some kind of resolution to the problem but I was clearly mistaken. They waited an entire month only to tell me they want their mechanics to verify the problem. Take it in and wait and wait and wait only to get a call from Michael the service manager and he tells me they sent it off to the Lincoln dealer in Santa Rosa and they verified the leak but said the leak wasn't big enough to cause all that damage. Well he just made that up out of thin air because I spoke to the people at Lincoln and they didn't look for leaks at all and said they recommended getting the car checked for leaks elsewhere. They diagnosed the BCM and wiring harness. Basically he was counting on me taking his word for it so they wouldn't have to take responsibility for all the damage they caused. The car will never be the same after all of that water damage so obviously I just wanted my money back but the best they could do for me was repair it and get it back on the road for who knows how long before I run into problems again and they only did that when I reported them to the bureau of auto repair. They knew all along that the windshield leak caused all the damage because they never even sent it to anyone to verify the leak. Totally untrustworthy people all the way around. read more

Found a car that I thought was my dream car, turned out to have an overheating engine and oil leakage. We decided to return it within the 10 day return policy they have, The girl at the front desk (rubber banded pigtails, acts like she's working at a prada store, immature af) proceeded to take my paperwork without explaining where it was going and then when we went back up and asked about her and the help we were receiving, she came up and said "No I wasn't helping them, it was omar." Another employee who we weren't introduced to and never saw again. We then proceeded to wait, the new employee who was unfamiliar with the procedures told us we were free to go, despite us not receiving our money or even being talked to or signing any release forms. A service department guy walking by decided to say "Calm down, he's a new guy" butting into a conversation with an incredibly rude tone and poor customer service skills. He later decided to go gossip with half the store regarding the matter, with the same immature girl from the front desk as well. So after this and waiting another 20 minutes we decided to ask the service desk questions about where our release forms were and a manager, the same rubber banded pigtails girl decides to stand by the service desk and as we are being helped, decides to stare at the other employee helping us and holds in a laugh. Another employee was overheard mocking the help we were asking for, "Oooo a manager" We did get our money back and ended up buying a new car elsewhere. This place would be great for you if you need a used car that might have unspoken of problems. Their "inspections" mean nothing. Just expect high school levels of maturity from 80% of the employees. read more

Fantastic experience with Codi who just started at CarMax. I was in and out in an hour with a sold car and couldn't have asked for better service! read more

Terrible the employe crashed my car when I went to sell it and they gave me the key acting like nothing happened, it's been more than a month and they still haven't fixed it they told me it was gonna be fixed like a week ago and they "keep ordering the wrong part" like how you stupid enough to work at a car place and not know what part to order they act like I broke the car when it was their employee the staff don't help or pick up the phone they are terrible if I could give this place a 0 star I would shit place read more

Making an appointment to test drive a car. What was the point? Someone was before me at 3:30 so I still was gonna have to be waiting longer than my designated time. There was probably at least six employees that were friendly and asked me if I needed help. Maybe you need to hire more sales reps to take care of the customers that are interested in purchasing a car. I called another dealership and that's where I'm heading to test drive vehicles there without an appointment!! read more

I've had great experiences in purchasing a car. The only problem with buying one was when I didn't know how many cars available to buy. I took several months in doing my research on how much money I could afford. read more

Was not upfront about our business, told me multiple times I could have the car, and when I spent 55 dollars to get there, suddenly I could not have the car, and the employee I worked with had no bedside manner and showed no emotion the entire sale. Will not be buying a car from them. read more

So far I'm totally amazed at the experience we had purchasing from them. My sales guy Michael was very professional and knowledgeable as was our experience with the financial transaction with Jeffery, go gators! Finally Brent was very responsive when we had a concern. I was leery at first to buy from a superstore kind of business model but the staff that helped us eased my mind, what a pleasant experience! I can definitely recommend! read more

CarMax - Me - Used Car Dealers Near Me - Santa Rosa, California

I went to CarMax in Santa Rosa cause I wanted to see if there was anything they had I might like. I went on their app and found a 2018 Jeep Grand Cherokee it was white on the outside black interior so I wanted to take a test drive my salesperson Emilio was very professional and nice no pressure to buy from them , so I took it for a test drive drove real nice so I decided to take it for a 30 day to see if I want to keep it if I don't I can return and the transaction never happened. I would recommend CarMax there is no pressure to buy they will go over everything with you. read more

CarMax - My 2018 Jeep Grand Cherokee. - Used Car Dealers Near Me - Santa Rosa, California

My husband and I ordered a 2023 Chevy Bolt EUV that had to be shipped from Henderson, NV ($249). We live a couple of hours away, so we had to get a dog sitter and it was pretty much an all-day deal. Despite all the advertising claiming all the cars go through a 125-item checklist, when we did the test drive there was an unresolved alarm on the driver's screen (pedestrian alert malfunction) AND the A.C. wasn't working. I've had enough experience with A.C. problems to know that just recharging it wasn't going to fix whatever had caused the refrigerant to be low (the presumed problem). We spent a day of our lives (two-people/days!) on driving to see a car that wasn't ready to be sold, despite haven't been "inspected" in NV and again in Santa Rosa. And the salesperson didn't offer to refund the cost of the shipping; we had to ask for that after they'd checked the situation out after we'd left (no reason was given for why someone couldn't just sit in the car for two minutes and see what was wrong and credit us). We then ordered and now have bought a 2022 Bolt EUV. We made the four-hour round trip again and came home with the car, which seems fine. However, CarMax's paperwork is super sloppy. The 125-point checklist presented to me included all sorts of items that aren't applicable to an EV, like fuel lines, oil levels, etc., all of them checked off as being okay(!). I don't know why car dealerships always make you wait until you're starving and thirsty and half-dead, but by the time I got the e-documents on the screen, I would have signed away my dog, so I mentioned it but didn't challenge or correct it. You'd think that after all that long wait, there'd be someone making sure the docs were accurate, but that would be all you'd get for thinking. SO if you're buying an ICE car, you should know that that checklist doesn't mean squat. Have a mechanic do a thorough check during the week when they'll take the car back if you don't want to keep it. We sold a car to CarMax and that went super smoothly. I give them credit for that. read more

What a breath of fresh air!!! From the moment I stepped into the showroom to the final delivery, I cannot say enough good about the professional and courteous service I received. The greeter was excllent, sales person REALLY EXCELLENT, the admin staff WONDERFUL and they were supported by a well-designed set of systems that helped all of them deliver EXCELLENT service. From the quality of cars on their lot, to the care and preparation of them, how the paperwork and financing was handled, the whole experience was professional and seamless. And yes, they do honor their 10 day money back guarantee, which I took advantage of, replacing my first selection with another, more appropriate one. Seamless, professional service delivering the enthusiastic recommendation. read more

Very efficient process. We got quote online and scheduled appt for next day. Showed up, greeted with a kind smile. Young man was helpful with checking in. They test drove the vehicle, gave their input and final quote. They don't negotiate. After accepting they do the paperwork, you sign and on your way. Entire process took about an hour. Would do business again if needed read more

They need to run a Carfax for every vehicle they sell before they put it on the lot for sale. They sold us a car with a rolled back odometer. read more

Refinanced my 2018 Chevrolet Trax LT here. Our sales associate Dante was wonderful hence the two stars. The rest...I wish I had Listened to everyone when they told me DON'T go there. My Chevy was completely overpriced. The finance company wants an arm and a leg for it with a whopping $484 monthly. Thinking about getting MaxCare? Waste of ******* money. They found nothing wrong with the car but in all reality after have these douche monkeys held on to my car for three days you can tell that whoever was in my car had left it dirty as ****. I had it looked at by yet another mechanic that told me the exact same thing the mechanic I had look at the car before I dropped it off at CarMax. The mechanics at CarMax have proven to be useless and unknowledgeable. $2,800 down the drain with this company. Not even three weeks of owning this vehicle I started having problems. My advice? DON'T EVEN BOTHER GOING HERE. You're money could be spent wiser somewhere else. Also don't sell your car here unless you have Wells Fargo. We sold our Honda Civic to them and they gave us $700 for it. Payment? In the form of a Bank Draft Check that HAS TO BE DEPOSITED! ‍ please please please don't waste your time, energy, or precious money here. You will be sorry. God only knows I am!!! Update here's some extra information about Exeter Finance and CarMax read more

See all

I had an amazing experience with Lazar. He spent a lot of time with my mom and I, we had a million questions and kept going back and fourth with decisions. He went above and beyond to make sure to look for exactly what we wanted. He was very honest, patient and kind! Wonderful experience there! I bought my last car from carmax and loved it! read more

I'm so happy that I sold my car to them yesterday, Dec 1, 2023! I have never sold any of my cars to a dealer. I did my homework, I checked online, Edmunds, Carvana, CarMax, etc. The best offer was from CarMax. The process to sell my car to CarMax was seamless, I brought my car in with an online appointment, their mechanic check my car and honor the quote they gave me online. Just like that, I sold my car in 2 days!! By the way, this place in Santa Rosa is huge and clean. The staff there is super nice and professional. I'll work with them again in my next car adventure :-) read more

I had an great experience at Carmax. I went there yesterday, my 2016 Toyota Tacoma all bright and shiny from a detailing done my friend Marcos. I had an estimate given to me by Carvana in my pocket; curious to see what kind of appraisal Carmax would give me. I was going to sell them the Tacoma, and use the sales $$ as a down payment for a Hybrid Honda CRV, that I was going to buy from Carmax. One stop selling and buying, what a concept. My sales person was Rachel. She had helped me out with a SUV my daughter was selling and I knew that she was a great employee because of these earlier dealings. I test drove a 2020 Honda CRV with 50K miles on it; then I drove a 2022 Honda CRV with 10K miles on it. Taken care of, I believe these vehicles would easily get 200K miles before there would serious mechanical issues, so either CRV would work for me. My wife is the sane one and said I should get the newer SUV, the one that was still under warranty. So I did what any smart husband would do; I chose the 2022 CRV. In the meantime, Rachel had gotten Carmax's appraisal for me. They were $200 below Carvana's-$19,200 to $19,000. Kelly Blue Book has estimated that a Tacoma in excellent condition would bring $19,500. There is a 3" scratch on the side of the truck, so not perfect, but close. So I thought Carmax's estimate was fair. Rachel handled all the paperwork for me. She did a 5* job and I believe that she is a valuable employee for Carmax. Sorry if calls requesting you go up Rachel!! So now, after 40 years as a contractor driving a work truck, I get to relax and try to figure out how this darned dashboard computer works! read more

There is a process you might want to follow to successfully obtain the car you want. First, create a profile online. Keep in mind the car you want, the trim level, and the options want. Look at their site as often as you can. If there is a car that fits your description, you have to jump on it. You can reserve it online so nobody else can get to it. You can even have it transferred for free if it is within a certain local range. You'll have to pay if it is beyond that. The best thing about Carmax is they offer you a 5 year warranty from the day you bought it and not the date it was put in service. The warranty is not only honored by Carmax; there are repair shops that will process that warranty. For example, I purchased a Jaguar from these folks and I would not trust any repairs to Carmax. Happily there is a shop that specializes in British cars that will process the warranty for me should I ever need to use it. Once you purchase your car, take it to an independent shop and have it thoroughly examined. They have a 30 day return period if you find something wrong with the car or if you just hate it. I bought a Jaguar XE which was a lease return. The paint had seen better days because it looks like it had been run thru a carwash all its life. So I had it paint corrected and ceramic at Pristine Auto Detailing in Santa Rosa. I bought it before prices shot up. read more

CarMax - This is the Jaguar XE I bought from Carmax Santa Rosa. I had since put new wheels on it and had it ceramic coated. - Used Car Dealers Near Me - Santa Rosa, California

I recently bought a car here and experienced a few issues (I was told the car had certain features in writing that it didn't have), but the team was very responsive in fixing this issue for me. Just know that you need to verify every feature yourself in the vehicle... if there's an issue where they owe you a refund, you have to return the car and repurchase it (which means signing all loan docs again, running credit, etc.) The service team helped me identify the issues within my car and we're SO BEYOND HELPFUL - especially the two gals I frequently dealt with. They advocated for me and helped me get some money back. Seriously 10/10 service in this department!!! I would give this place 5 stars even with all of the back and forth, but unfortunately today I had a really poor experience with the sales manager. She came to work sick, let me know this, and I politely told her I was going to stand back from her since I'm 9 months pregnant and do not want to get sick when I go into labor (due in a few days). After she kept getting closer and closer to me and I stepped back, she said out loud "you can get sick pregnant, it's FINE. It's just a cold" in a super snappy tone. Like ma'am that's not your decision, and I'd rather not push my baby out with congestion. I also have an autoimmune, and something as simple as a cold can make me really sick. This woman was so irritated that I politely set a boundary in keeping my space, which felt really inappropriate especially coming from a manager. As I was leaving I heard her snapping at another customer as well. For this reason, I won't be buying another car here unfortunately :( read more

We started our SUV search here because where else can you test drive all the different models on 1 lot. Eduardo created and helped us along the way to test driving several SUV vehicles. He not only answered all our questions but most importantly - provided professional, quality, friendly, and efficient service. He knew were not ready to purchase today as we were only starting our search and provided a no pressure experience. As we waited between SUV vehicle test drives we were able to watch how the CARMAX service agents helped others finalize their purchases. We were standing outside next to the take a pic section were vehicles were donned with large yellow bows awaiting to meet their new owners. The agents snapped a pic of the vehicle and owner and showed them all the details of the the buyer's new vehicle. It was so nice to see such patience and detailed customer service. EDUARDO was no different. He provided EXCELLENT CUSTOMER SERVICE. read more

See all