We were really happy with our purchase at the dealership. Nader was very friendly, knowledgeable,…read moreand found our family exactly what we were looking for. Would highly recommend coming and checking out their inventory.

Just bought a car from Nader's lot and the experience was quite pleasant, especially since it was…read moremy first time buying a car like that. Nader is very professional and will help you find a car that fits your needs. Not like most car sales people, although he has been in the industry for a long time. He will work with you payment wise, as he does not go through a finance company. Great experience and I highly recommend checking it out if you are in the market for a car. You will not be disappointed!

Chase McLea in the service center is incredible. To say he went over and above to provide excellent…read moreservice would be an understatement. When traveling south I had an unexpected issue with my car that left me unnerved and stranded. He was knowledgeable, helpful and went out of his way to make sure I felt taken care of while we found a solution for my car. It's rare to run into a person who is genuinely interested in not only solving the problem, but being kind and courteous as well. If you're in Santa Rosa and in need of service make sure to find Chase at Freeman.

DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!…read more If I could have wrote ZERO STARS I would have. I recently bought a 2026 Camry that is a HYBRID. I never in my life had issues with Toyota vehicles. But the hybrid model unfortunately had a recall once we reached around 5000 miles on it. And the worst part is due to the hybrid engine and it could cause loss of power while driving which is dangerous and unsafe to use the car, and even worse it could cause a fire which is dangerous and both issues could result in harm to me, my family or to other innocent drivers on the rd. I told them about the recall and they said they don't have a remedy and will let let know when they do but it should be in the first quarter of 2026 (January-March) which has passed. So they wanted me to drive this car feeling unsafe and stressed out because I'm anticipating issues with the car. But I told them I don't feel safe and because it's a safety issue they gave me a loaner. I guess the loaner was only set up for 30 days or so and I couldn't make it to renew the loaner and brought it back a week late. So they said they can't loan me anymore vehicles. I just live about 2 hours away and was not going to be in the area until a week after the date they wanted me to come in. So I came in to renew the vehicle and the 1st quarter of the year is basically over and still no remedy/way to fix our brand new car. And they wouldn't renew the loaner so they forced me to take the defective Camry they sold me or I would have been stranded. It is now almost May and other issues arose. Such as Infotainment system/screen going black while the car is on. And a jerk when the car goes from hybrid engine and the gas engine starts. I had my wife contact them to see if they would give her a loaner but they refused. And said they will look into the other issues when they have a remedy for the recall (that was supposed to be resolved I the first quarter). So they have us driving and paying for a car that we feel unsafe in, and can literally catch fire while driving. But we have no choice because they refuse to replace it. Corporate said the issue doesn't warrant a replacement?! But I hope nobody ever buys a hybrid car from Toyota. I know I won't be. I might never buy another Toyota to be honest. But the rental car department manager acted like I was trying to steal the loaner. The service manager doesn't like to get back to you, and also the salesman David who sold me the car stated he is going to look into it and get back to me but I have not heard from him since. This has been going on over 3 months or so. I don't wish this on my worst enemy. We're literally paying for a problem, and to use a dangerous/ unsafe vehicle. DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!

Hands down one of the best Auto Dealers! Rich and his crew are so nice and honest about their cars!…read moreThere is no funny business or shady practices when it comes to making a deal for a used car full transparency! I had a horrific and traumatic experience at another dealer before coming here and was so surprised at how easy and honest Rich made things for me! Will definitely come back when the time comes!!!

I was a skeptic about going to a used car dealer and I can tell you, I was wrong. This was my…read moreteenage son's first major purchase- buying a car!! They were honest, and didn't pressure us to buy. I am bad about giving reviews, but I thought I needed to let you all know- this is a good company. They were honest about everything and in the end my son got a nice working car that he could afford. Thanks Skyline!

I've bought two Lexuses from this dealership and went back the other day to buy another and was…read morereally disappointed - apparently the staff and Lexuses in general have gone down significantly in quality. The salesman was nice (of course) but I started to feel like I wasn't getting a great deal on the price (I'd done my research and checked out prices on Carvana). I was also trading in my car, which I knew they'd turn around and sell for double, so I was feeling a bit nervous and glad my toddler wanted to go use the restroom. I asked the guy working in the gift shop where they were, and he said they were out of service and we'd have to walk to the next dealership over (Ford). Thinking about walking in the 90 degree heat with my toddler made me feel even worse, but a customer overheard the conversation and told us to go in anyways- and surprise surprise, they were working just fine. We were then directed to the finance guy, and he laid out his speech about buying the extended warranty- which would bump my price back up to the sticker price (well done guys). I said I've owned Lexuses before and trusted their craftsmanship, and he said most of the parts aren't made by Lexus anymore (google Lexus shuts down manufacturing plants) and if one of those parts go, the car shuts off and we'd have to get towed in. "The reputation is still there but not the reliability." I knew he was just trying to scare me into buying this extended warranty but in doing so he let me know something pretty concerning, so I got my title and keys back and said I was going to take my toddler to get some food and think about it. They started to panic, and seeing that they might lose the sale, the finance guy came out of his office with the salesman "oh you were buying a Certified pre-owned car- I didn't know that. The Certified cars have a two/year warranty with the first four visits to the shop covered." Sure he didn't know that. I wanted to go to the dealership so I could see the car in person, and I used to trust this dealership, but I was hustled and just got a bad feeling from the entire experience. I'll be looking at other cars and doing more research and I suggest you do the same.

Just had my second experience with their service center and I'm blown away by their level of…read moreservice. From the person who greeted me, the service advisor and the service manager who called me to schedule my appointment. They all went above and beyond to take care of me. They washed my car and filled the tank. Wow

Noah Cron made the experience of buying that new car as hassle free and amazing as it can be !…read more I would recommend this place for your next car any time, and will probably do it again when my teenage kids move on to become adults and buy their own cars ;) Awesome service, thank you for the experience !

Best car purchasing experience ever! I helped my daughter…read morebuy her first car at RCU a few years ago and remember how smoothly the transaction went. We worked with Joel Fine at RCU who was stellar. I stopped by RCU to have a look at their cars today and found just what I have been looking for. As luck would have it, Joel Fine was there again and made me feel so comfortable. I absolutely trust him and knew I was in excellent hands. Only 2 hours after arriving in their car lot I drove home in my dream car!

"I can't say enough good things about my experience at North Bay Motors. Ryan was incredibly…read morehonest, straightforward, and made the whole car-buying process completely stress-free. There was absolutely no pressure, and I felt comfortable from start to finish. If you're looking for a local dealership that actually cares about its customers, this is the place!"

I hate going to car dealerships. I have bought many cars in my life and it makes me cringe to think…read moreabout it. Because of that I was in the process of purchasing a car from Carvana so I wouldn't have to deal with a car salesman and all the others, like the finance manager who always tries to pressure you into buying an extended warranty, and this or that. Or the salesman saying he'd have to check with his manager BS. I saw the vehicle I wanted advertised on their web site at what was a good price. I thought I would try again, so I drove 100 miles to take a look. What a great experience! This is like no other dealership I have ever been to. The salesman is the owner. He is very personable and applies absolutely no pressure. I decided to buy the vehicle I saw advertised. I said I suppose you want to now sell me an extended warranty. He said only if you want to buy one. I told him I didn't and he said OK. They prepped the vehicle and I took it home. It was detailed with care and was immaculate. I highly recommend North Bay Motors. Next time I buy a car, I will go there first.

Dear Reader, Joy and…read moreI have purchased three new cars over the course of our marriage: Once at the beginning years ago; one during the height of our car/transport needs and now this 2026 IONIQ 5 Limited that we purchased today. Over all those new car-buying experiences - and not counting the few used one's we purchased from a dealership as well - none came close to the quality of care we received from Andy and Ben. (I should include my initial online contacts with Dan, as well.) To a person, they were competent in their demeanor with us; considerate and friendly; authentic (as in, "being real" and not a "salesman"); educated on the facts and admitting it when they were not - but were willing to find out; genuinely sincere. We came away with not only the car that we were looking for, but with the sense that we actually made friends with some individuals who, when they leave their "day job," are the same at home with their families. They helped us above and beyond our expectations, and our expectations are not low, but nor are they unreasonable. Adam's conscientious time with us in test driving and getting Joy the right vehicle she wanted, was simply matched by Ben's absolute friendly expertise in managing the financial aspects of the purchase. Perfect. You as the reader may well ask: It's just a car sale, dude! But for us, a purchase of this amount was no small decision. We accomplished what we were looking for in a purchase and we got more. To me, I call that grace. A word I daresay not associated with the automobile industry. But we received it today. Thank you sirs: it was a pleasure and load off my ever-researched mind. Bill sez Two Thumbs Way Up. Check 'em out!

Manly Honda I went…read moreto Manly Honda looking for a used Camry I had seen online. Although that car had already sold, Gregory Morelos quickly helped me find another Camry that worked well for me. The 7-day return policy gave me confidence in moving forward. When I picked up the car, the scratches had been buffed out, it was nicely detailed, and a new battery had been installed. The purchase process was straightforward and took about an hour. Everything was explained clearly, and I appreciated the help with updating my insurance and registration. During the 7-day window, I had a third-party inspection done. Only two minor safety items were found, and the dealership agreed to repair them. I was impressed both with the condition of the car and their willingness to stand behind it. Overall, a professional and positive experience. Here is a separate review for Gregory Morelos, Special Finance Manager and Sales associate Gregory Morales - Manly Honda Gregory Morales provided exceptional service throughout my purchase. When the car I originally came in for had already sold, he quickly found another vehicle that met my needs. He was professional, responsive, and straightforward during the entire process. He clearly explained everything, made the paperwork easy, and even assisted me with updating my insurance and registration. When I later brought forward a couple of minor issues identified during a third-party inspection, Gregory advocated on my behalf and ensured they were addressed. I truly appreciated his professionalism and customer care.

Updated Yelp Review Title: Updated: Hansel Subaru Helped…read moreReach a Resolution I previously posted about my frustration with LuxCare coverage being misrepresented when I bought my 2022 Outback. I stand by that concern. However, I want to update my review because Hansel Subaru reached out and asked for one more chance to make things right. They offered to send my car to a private detail shop--Auto Sport Detailing on Cleveland Ave in Santa Rosa--to see if the paint etching could be corrected. I agreed, and I'm glad I did. Auto Sport Detailing did an excellent job; the etching marks on the Pearl White paint were almost completely gone. Huge shoutout to Auto Sport Detailing for their work. Thank you to Hansel Subaru for not giving up and working toward a satisfactory resolution. While the LuxCare plan for used vehicles was still misrepresented at purchase, I appreciate that Hansel stepped up with a solution instead of doing nothing

Isa was very helpful and communicative. She set everything and waiting for our arrival for our…read morerushing test driving to make it smooth and efficient. Great experience! We could get our new car with good deal! Thank you all!

This is for the Hansel Acura Parts Center, which is located behind the BMW dealership on Corby…read moreAvenue down the street from the Hansel Acura dealership. I needed the battery replaced on the key fob for my 2003 MDX after 22 years of owning the SUV. I was helped by Mario who very quickly got a replacement battery, opened and cleaned out the key fob, installed the new battery and had me out the door in around 10 minutes, all for a little over $10.00. Mario was friendly, helpful, was great to work with and made this entire process quick and easy. A big thumbs up.

Just got a letter saying that this dealership has lost its franchise, no longer sells/services…read moreAcuras and suggesting we go to another one in Corte Madera or Fairfield. It just turned a 1 hr one-way drive for service into a 2 hr one (from Ukiah). Has anyone heard if another dealership is going to pick up the franchise? Might be looking at an unplanned auto purchase.

I just sold my used VW Jetta at the Santa Rosa CarMax. This car hasn't been my daily driver for…read morequite some time, has a few mechanical issues, and some physical wear and tear. It was doing me no good sitting in my driveway! Looking to sell as is, not deal with the hassle or stress of a private sale, and just get the car off my hands, I called CarMax, everyone I dealt with was friendly and professional. They advised me to go through the process online, being honest about the car's condition, and set up an appointment for the in person appraisal. They emailed an estimate offer and I fully expected that number to drop once I got the car on the lot. Nope! They gave me the exact number from the email- And I felt that number was fair given the circumstances. Marisol took care of the process, in about 30 minutes, the title was transferred, paperwork signed, and I left with a check in hand. If you're looking for ease, highly recommend!

I can save many of you your valuable time if you read this…read more Had a very new luxury car (6 months old) and decided to go in another direction with another car but needed to sell the current one. Went online to CarMax.com and entered the VIN. Within seconds, on the website I get an 'offer' to buy my car. It says Carmax will buy your car for $64k-$73k. First and foremost, I knew they would lowball, but thought it was free to at least try. Here's the key to the bait and switch which is well documented online in reviews and with the BBB. The 'offer' stipulates that the car must be brought in to the nearest CarMax for the 'sales team' to further evaluate and ultimately determine what the sale price will be based on the spectrum they sent me. Ok. New car. Perfect condition. Logical that they'd offer the highest number...even though that number is significantly less than KBB. Drove to Santa Rosa, pleasant enough sales guy looks at the car and with 45 minutes I receive a written offer for just above the lowest amount initially sent to me. I was confused and said to the sales person, but your offer was a range and this is so low, why wouldn't you offer me the higher number as the car is new? She said, what offer did we send you? I grabbed my phone and looked at all the emails that were sent to me when I got my offer online from CarMax. I was so confused, NONE of the emails had the offer amounts. Did I lose it? I then realized. The offer that CarMax sends to you is only on your computer screen and when you close down (as you have confirmation emails right?), the offer numbers are GONE. The high number they flash on the screen is JUST a way to get people to come to the dealership where they then give you a lowball offer. Shame on me for falling for this, at best, deceptive scam, at worst, illegal business practice-one that is clearly VERY common based on all the reviews out there. Beware.