Hansel MAZDA is awesome! Went to the ribbon cutting, the food was delicious, the Krsh radio station killed it and i got 2 new batteries for my Mazda fobs! Tom was great at customer service! read more

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Just got a letter saying that this dealership has lost its franchise, no longer sells/services Acuras and suggesting we go to another one in Corte Madera or Fairfield. It just turned a 1 hr one-way drive for service into a 2 hr one (from Ukiah). Has anyone heard if another dealership is going to pick up the franchise? Might be looking at an unplanned auto purchase. read more

Worst dealership I've even dealt with. They have the worst service department ive ever seen. Patrick or peter as I like to call him is very incompetent. The lady selling our car could even get me all the paper work at once had to fill more out a week later. She also threatened to fight us not very good customer service. And she did show up. Basically go to hansel Toyota or better yet hansel Honda. Nobody needs a Acura. read more

This is for the Hansel Acura Parts Center, which is located behind the BMW dealership on Corby Avenue down the street from the Hansel Acura dealership. I needed the battery replaced on the key fob for my 2003 MDX after 22 years of owning the SUV. I was helped by Mario who very quickly got a replacement battery, opened and cleaned out the key fob, installed the new battery and had me out the door in around 10 minutes, all for a little over $10.00. Mario was friendly, helpful, was great to work with and made this entire process quick and easy. A big thumbs up. read more

I was looking for new and used cars to buy. i was helped by Victor at Hansel Acura. He was very helpful and was able to explain all the options. I am a manager in retail and it is rare to come across employees like Victor! read more

Stepped into Hansel Acura today for a quick service. Mary in the service department was absolutely amazing. Her knowledge was on point, and her people skills blew us away. Patrick in service is another asset to the department. We really appreciated that he took the time to explain in great detail regarding our matter. At no point did we ever feel rushed; he even took the time to hand dry our vehicle after it was washed. Was a little bummed though they removed the pop corn machine from the waiting area, but the staff we encountered really made up for it. A+ all the way!!! read more

I had a great experience with Morgan at Hansel Acrua. Morgan was very helpful and really knew what he was talking about. If I ever go back for anything else, I will absolutely ask for Morgan. read more

I recently sold my 2018 Jeep Compass to Ben Rubenstein and the process couldn't have been smoother. I had the car for 6 years and really loved it, so it wasn't an easy decision to part ways but Ben made the experience easy and stress-free. A friend referred me to him and encouraged me to get a price. Ben gave me a very fair and competitive offer that reflected the true market value of the vehicle, and he made the entire transaction quick and straightforward. No pressure, no runaround just honest communication and a smooth process from start to finish. When you're selling a car, you want someone who will treat you with respect and give you a solid offer. Ben did exactly that, and I wouldn't hesitate to send anyone to him. Thanks again Ben! read more

Sold them my car. Dealt with Ben and he was great! I got a fair price for my car and didn't have to haggle for hours . They gave me a ride home and had the check delivered to my house the next day ! It was a great experience! If you are selling a car , talk to Ben at Hansel Acura! read more

I was recently helped by Celia Medina and my experience was the best! She made it very seamless, and easy. The sales managers Phillip and Nate were professional and awesome. They got me a really great deal and once I made it to the finance office with Evelyn, I was expecting it to be hours but she made it so quick and was so kind. All in all my experience was so different than any other that I've ever had any where else. Thank you Celia and the Acura team. read more

Evan was the best person to work with. It made the car buying process fun and enjoyable. It was like hanging out with a trustworthy friend. I love my new Acura MDX! Thanks Evan! read more

Hansel Acura - Nicole with her New Acura MDX! - Auto Repair Near Me - Santa Rosa, California

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Victor was amazing! Made the whole transaction very smooth. This is the second Acura purchased with Victor Love

I had a great experience at Hansel Acura when I purchased my certified pre-owned vehicle, which I attribute to Celia Medina. She is professional, personable, helpful and enthusiastic. No pressure, no rush, no hassle. She knew exactly what I was looking for that was within my budget. There was another gentleman Joel who helped setup the interior electronics and settings. Both Joel and Celia were thorough and made sure I understood how to operate it all. I could go back anytime to show me more if necessary. You can tell it's not just a job for them. They enjoy what they do and it shows. It was a very pleasant experience for such a large purchase. read more

I've never had a pleasant experience with a dealership until I came to Hansel Acura and I can say a lot of it has to do with the service I received from Celia. She made me feel like we'd been friends for years, very easy to talk to and not pushy. She knew I was nervous to trade in my baby and she never pressured me into any sales and made sure I got into something I wanted and would not allow me to settle. She'd rather me leave empty handed than get into something I didn't want or love. My credit is in repair so it's not ideal for buying a new car and my options were slim. Although I went in for an SUV, that wasn't in the cards for me this time around but I was still able to get into a beautiful integra and I'm in love with it. Super grateful for her, her team and the service they provided. When I'm ready to upsize I know exactly where I'll be going! read more

A couple of weeks ago I sold a car and purchased a new MDX with Victor Love. He made the transaction easy. He is a great person to talk to and made the day go by quickly! read more

i went in to look for new car victor love was knowledgeable and i will be coming back

I purchased a 2021 Acura RDX from Hansel Acura in Santa Rosa CA. Let me start by stating that I am a full-time mechanic with 20+ years of experience. I noticed that the valve cover gasket was starting to leak on my car. This is a routine job, that likely would have taken me an hour to complete myself. I decided that since my car is still under warranty, that it made sense to have the dealer do the work, in case there are later concerns. I took a day off work and scheduled the job with Hansel of Santa Rosa. I dropped my car in the morning and waited all day for the job to be completed. I was told that the valve cover was replaced. The repair order stated that the valve cover gasket had been replaced to resolve the leak. When leaving the dealership, I noticed a hissing type noise. I opened my hood to find that the engine cover was just set on top of the engine not clamped into place, and the hissing noise was coming from the air intake hose not being tightened where it meets the engine. I reinstalled this myself. When I got home (3 hour drive), I double checked the work that was done. I found that the valve cover gasket hat NOT been replaced. It is very evident that no repair was done. I also found that an adapter that connects to the breather hose system had been cracked by overtightening the clamp. I called the dealer and talked to the manager, so that my concerns could be addressed. He was very short with me and just told me that I would have to bring the car back so that they could repair it. . I made him aware of the broken piece, and I took a picture of it and sent it to Hansel. Rather than show any sympathy, or try to accommodate a repair, He told me that "we can't fix cars over the phone". I asked him if they could send me the piece that was broken, so that I could install myself. He would not do that either. His reaction is the opposite of how a manager should react. I was calm and understanding and still I was only left with the option to drive another 3 hours each was to have them "recheck" the car. In the future I will do the needed repairs myself. Originally, I thought was that having work done at the dealer provides a feeling of confidence and of quality. I am now understanding why so many of my daily customer have such negative things to say about dealerships. Clearly there is very low-quality standards at Hansel. read more

Purchased a 2023 A Spec Rdx from Hansel Acura and it was a seamless experience. We got to test drive all different trim levels of the Rdx. We were given many different options for leasing and financing. We were between a new 2024 tech trim and a certified used 2023 Rdx. The saleswoman helped us make a decision and never did my wife and I feel pressured. Happy to support this business and will recommend to all my friends and family. read more

John and Eli were helpful, enthusiastic, and honest. They made my car search a nice and stress-free process.

Victor Love and John Groth and the Hansel Acura Santa Rosa team did an excellent job helping me get my 2018 Honda Civic. They were friendly and efficient. This is the second time I have used this dealership and I was very happy with the process. I highly recommend these folks at Hansel Acura! read more

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I've been coming here for years. This is where I bought my Acura and I come back a few times a year for oil changes and maintenance work. David usually helps me and always provides great customer service. This is the only place I trust taking my car because I know they're honest about what work I need done and when I need to get it done. read more

I bought a used 2023 Acura TLX Type S from Isamar, Ben, and Justin at Hansel. It was a very smooth and optimal buying experience. I felt well cared for by all three. Isamar and Ben were very responsive and communicative during the buying process. Justin was great and came in early Saturday morning to help me thru the paperwork. I would certainly consider buying another car thru Hansel. Thank you Isa, Ben and Justin. Doug read more

The best experience with Evan at Santa Rosa Acura! Loving my new Acura MDX 2025! Thanks for a wonderful experience Evan! read more

Hands down the best experience ever purchasing a vehicle! Thank you to Isa and Dino, they were both extremely helpful, courteous and went out of their way to ensure a smooth transaction. I will most definitely be back to this dealership even though it's out of the way for me just to receive their service. Highly recommend purchasing your next vehicle here, you will NOT be disappointed! :) read more

i brought my 2016 TLX there for a recall. At that time they recommended I get $2,300 worth of work on the engine, which they claimed was $5k worth of work but because of the recall they could do it cheaper due to the engine being apart. I chose to do the work because I knew I was selling the car and that would increase the value. i asked them to quote me what they would buy it for and they told me $2k due to the mileage I pointed out that I had put more work into the car there than what I was quoted and that alone was a complete joke. A friend who had the same car but a 2015 (also with high mileage) traded her car into Audi and was given $7k for trade in value. Another person I know bought a new car from them and brought the car in for work a couple months after purchasing and when they went to pick the car up there were a couple of huge dents in it. A couple years ago when my car was in there for routine oil change they said that my car had some weird engine issue. I felt pressured to do the work (I feel like I was bullied into it because I'm a female and didn't know better). I spent $1,100 on that. I called Acura itself a couple days later about that issue and was informed that they had never heard of this issue with any of the cars sold by any Acura in the country. When I contacted the dealership about this they blew it off and said that Acura didn't know what they were talking about. I tried to get refunded for it based on hearing this from corporate Acura and was denied. I had previously bought 2 Acuras from them. Due to all of these experiences I would never buy another Acura and would recommend people do not use the service department at this Acura dealership. read more

I had my car listed on marketplace for a while and was very tired of dealing with scammers and flaky people. The Hansel buyer, Ben, reached out to me, and within a very short period of time I sold it to Hansel for a very fair price! Ben was great during the whole process and made everything simple and easy. Thanks, Ben! read more

I just bought a 2024 Acura Integra from this dealership yesterday. I'm the type of buyer who shops around, and I probably talked to 6 different dealerships looking for the best deal. But there's many reasons I keep coming back to Hansel (this is my second car through them): best prices, most flexible, extremely communicative, and people who are as enthusiastic about getting a car as I am. I want to give a special shoutout to Isamar Rios and John Groth for helping me every step of the way. I plan to do more car shopping here in the future! read more

We had a great experience at Hansel with Evan! He was determined to find a perfect car for our family. When he found it, he made sure that everything was seamless throughout the process and we are so glad to have been able to work with him. Definitely recommend him and the others at Hansel. We love our new car! read more

Would easily come back to work with them. Worked with the sales representative Isa. They were very open with the whole car buying process and very communicative with me as It was a particular build we had to locate and ship. Very fast service while still going through everything very thoroughly. Walked out with a new vehicle knowing everything I needed to know about my purchase! read more

Need service on our Acura while on the road last week. The service at this Acura location was excellent. Dave (service manager) was helpful, communicated well and answered all of our questions with straight answers. I wish they were closer to where I live. read more

@ Diana B. It was not a misunderstanding. David also said he would give me the mats for my car. That he was a man of his word. And I haven't received any notifications from the parts department. I'm sorry but how would you feel if you where me. read more

Hansel Acura - Auto Repair Near Me - Santa Rosa, California

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Undervalued my 8k mile trade-in by 5k compared to clearly defined blue book trade in value, and lied about what dealerships were going to receive the exact car I wanted because they don't do dealer trades with the San Francisco location. Figured out San Francisco was getting the exact one I asked about the second I got back into my car to leave. I was kind enough to nicely let the salesman know via text that I had purchased elsewhere. Based on his response, I wish I had ghosted him instead. read more

If you are looking at getting a new car, go talk to Michelle Sanchez! She was so kind, answered every question I had with clarity, and wasn't pushy at all. She made the entire process feel very seamless and I left in my first new car. I couldn't be happier not only with the vehicle, but with the experience as a whole. Thank you, Michelle! read more

I bought my car here about 3 years ago and I got the platinum warranty and it was worth every penny they wash my car and I used to get a flower every time not anymore oh well no biggy! I would pick up my car they are always respectful, they call me to let me know when my car is ready I would definitely buy another Acura or Honda from these guys for sure read more

Hansel Acura - Auto Repair Near Me - Santa Rosa, California

The warrantee I have for my car expires in less than 2000 miles. I cringed at the thought of making an appointment before my warranty expires. Because of the fact the last two times I had service on my vehicle at this location they completely screwed up!!! First time I had service done to my vehicle they forgot to put the mud shield back underneath my car. I later discovered it was missing many months later at that point I wasn't sure if it ever came with it because I had purchased the car used. Funny that I mentioned this because the second time I had my car serviced was for an air conditioning unit replacement. Upon receiving my vehicle back from service I noticed that they forgot to actually re-assemble my vehicle! The transmission boot was loose, my seat was loose and then funny thing is upon retuning home I noticed my mudguard underneath my car has returned! Which leads me to believe one of two things, one they either forgot to put it back on from the first service or two they gave me a new one as a "courtesy" which I seriously doubt it because it's all about profit over people read more

The service department has since remedied the over-booking problem. Twice now they have been prompt, professional and spot-on re: time of service completion. I am very grateful for their service, the people providing it and the quality delivered. read more

My wife and I recently had a child & moved to a new home, and realized an SUV would be very handy to have. Among other dealerships, we stopped by Hansel Acura in Santa Rosa. Gage was our sales rep, and I felt compelled to write this review because of the exceptional service he provided us. He answered all our questions, gave us plenty of time to try multiple cars for test drives, was friendly & professional, and perhaps most importantly: not pushy. I did not have to deal with any high pressure sales tactics as I did in other dealerships. I'm very picky about the precise packages/options, and color scheme of the cars I choose, and although I didn't find the exact car I was looking for at Hansel, the Acura lineup impressed me. The cars drove great, and you really get a lot of luxury, performance, and car for your dollar. I see why Acura's are one of the top selling compact luxury SUVs right now. read more

I was shopping for a new car and wanted to test drive the Acura TLX. The person who greeted was hesitant to allow me to drive the car. She asked me what type of car I was currently driving. Then she asked me why I was looking at the TLX. I told her I was driving an older car and that I liked how the TLX looked. I asked her twice if I can test drive it and she said she needed to get her manager. Once the manager arrived, he told me it would take him a half an hour to get the vehicle out of the showroom. I said that was fine and would wait. He then said he wasn't going to let me drive the car if I wasn't going to buy it. My response, " how am I suppose to know if I want to buy the car unless I am able to drive it?!" Took my business elsewhere. What a jerk!! read more

Friendly and professional front of house staff but incredibly SLOW service staff. Have taken my Acura there four times (due to a service contract that I foolishly signed) and it has always taken much longer than the quoted wait time. 3 1/2 hours for essentially an oil change is a bit much. Yes, other services are said to be provided but businesses that specialize in this type of service do so in less than an hour. My advice, certainly buy an Acura but skip the service agreements. read more

Worst car dealership sales people have no customer service. Do your self a favor and go to San Rafael Acura you wont be disappointed by over priced cars and bad customer service. read more