I was referred to this shop by a former employee who had worked there, but unfortunately, that employee left--now I understand why. The owner, Craig, is arrogant and unapproachable. He refuses to work on cars if you provide your own parts--even if they're coming directly from the dealership (the same place he gets them). It's obvious it's all about his profit margins. He also won't work on a car if another shop has touched it. Craig is the type of mechanic who'll find every excuse to avoid a job, which is the opposite of what I'm looking for. What is clear, is that he would have been in over his head. He assumed that because another shop was having difficulty identifying the problem, he certainly could not. And after speaking with him, I have to agree. To top it off, he acted unprofessionally by reaching out to the other shop where the car was before I had even spoken to him. What was he thinking? It's clear he's a rogue mechanic with little regard for basic professionalism. When I take my car to a shop, I expect a seasoned, friendly, and understanding professional who knows how to get things done. Craig's attitude is a huge turn-off, and I wouldn't trust him with my vehicle. There are plenty of other, more experienced, and friendlier mechanics in the area who don't have such a condescending outlook. I'd strongly recommend avoiding this place and find a professional shop. I will be reaching out to the Local MBZ Dealer and sharing my experience with Hammond and suggesting an alternative referral in the future! read more

Hammond Autowerks - What to expect - Auto Repair Near Me - Santa Rosa, California

This place is a Godsend! I stopped in a couple of months ago with an auxilery battery issue. Under normal circumstances this would be an easy "at home" fix. But on this day, I did not have one simple tool to be able to replace the batter. I did a quick Yelp search and found Hammon Autowerks loaded with five star ratings and just about a mile down the road from me. I stopped in expecting 1. That I would need to make an appointment. 2. The normal two hour minium being charged. In the end, none of the above happened. I was charged a minimal amount for the battery and the labor. The end result is, this place has earned my business and will continue to bring my car in for normal service and anything else that needs to be addressed. read more

Dropped my car off for what I thought was a quick repair, and in reality was but more extensive than I had expected. Turnaround was very fast, communication from staff was beyond stellar and everything was handled exactly as stated. Fair pricing as well! Would not hesitate to use them for euro auto repair work again! Thank you guys! read more

The owners of this shop are pretty awesome.. My boyfriend was delivering something to this shop today and his car broke down. It was just the alternator belt but they ordered the piece and fixed the car. Not only was he out of there and back to work within 30 mins. They refused to charge him.... How kind is that?!?! They don't make em like that anymore!! read more

Everything went well. Extremely knowledgeable. Shop is clean and comfortable. We learned so much about our car. So happy to have found this shop. read more

Replaced the battery in my 2017 Jetta and had an airbag light on the dash that wouldn't go away after the battery swap. I hooked up my OBDII reader and cleared all codes but the light didn't go away. Called Hansel VW and they wanted $100 (down from $265 because it was easy and quick for the 2017). Called Hammond and they said to bring it in and they would clear the code, NO CHARGE! They did exactly that! It took them a couple of minutes to clear the code and I was on my way. They saved me $100 straight up! I highly recommend them. I'm a lifetime customer of theirs now! read more

Craig Hammond and his crew exemplify excellence. As an old coworker of Craig's from years past, I look to him for only my most perplexing challenges and he and his crew never fail to have just the right solution. Special thanks to Marc for the assistance this time! Kind, honest and professional in an age when that is hard to find! read more

I brought my VW GTI in because it was sputtering, idling rough and losing power while driving. I just recently bought this car and had yet to take it to a local mechanic. They found the issue and corrected it. While fixing my car they found that my car had an active recall that needed to be repaired. Marc contacted VW and verified that it would be covered under warranty through the dealer. Instead of taking advantage of me they were honest. They have gained a life long customer. I 100% recommend you to bring your euro car here if you are in need of ANY service. It is really hard to find a honest shop now a days. Their customer service and communication was impeccable. read more

My Smart car broke down theyTowed it to Hammond to have it fixed they did a wonderful job and they were very knowledgeable about smart cars the office secretary was very pleasant to talk to and the owner was also very pleasant and knowledgeable i'm hook now I think I will make them my mechanic to fix my little smart car ..... read more

Hammond Autowerks - Smartcar - Auto Repair Near Me - Santa Rosa, California

I just called to schedule an appointment for our car. She wasn't rude about it but said "yeah we are not taking any new customers at this time" not offering when they might be excepting new customers down the road or anything. Proper phone etiquette would have been "can I get your phone number and call you when we have an opening ?" that would've got you five stars!? Good thing we have another dozen places to call. Can't give them five stars for customer service. read more

We brought our newly purchased Sprinter Van to them for service. They were on time with the repair, very professional and communication was great! You definitely should take your vehicle to them for service! read more

Excellent service! This business is very professional and friendly. Pricing is reasonable with no surprise fees. Thank you! I just became a loyal customer. read more

Very respectful, knowledgeable, and helpful. They did exactly what I asked for. Didn't over charge. Will refer others.

Great place great service . concerned about customers happiness and wallet very knowledgeable read more

They're the best. I bring my Smart Cabriolet & my MBZ E351 BluTec here and they never disappoint.

I cannot say enough good things about Hammond and the amazing team here! I had, unfortunately, taken my Audi to a oil changer in Rohnert Park... they assured me they knew how to work on my car... long story short, they had no clue and caused a lot of damage. I put up an ask to my social network and Hammond came highly recommended for European cars. Seriously, as someone who worked in the automotive industry for almost 2 decades, I couldn't recommend them more highly. They go above and beyond, know their stuff inside and out, there's no price gouging or hidden fees, they take care of me in between appointments if something arises... I feel very taken care of, and for the first time ever, I truly trust an auto repair specialist! Thank you all so much! read more

Hammond Autowerks is the best! They repair and keep our two older (BMW and Audi) cars running. We have been going there for almost ten years, and I've never had a bad experience! Thank you everyone at Hammond Autowerks. read more

The owners, Kathleen and Craig, are nice people. They run their small shop with high standards and a "no BS" attitude that I trust and appreciate. read more

My experience could not have been better! Hammond is professional, communicative, and had my car finished ahead of schedule. Additionally, very reasonably priced considering all the work performed. I highly recommend them! read more

Take my Audi A4 here, service was better than the dealer in San Rafael go figure. These guys are very professional. They do exactly what they say at a reasonable cost. Highly recommend, a plus is the donut shop next door or trail house down the street. Enjoy. read more

Don't bother, this shop will not respond to you or take you in if you are a new customer. Seems they need to change their ad explaining to the public that they do not want any more business over just ignoring you. read more

I've been bringing my BMWs here for about 10 years. They're competent, kind and trustworthy. Don't hesitate to bring your car to Hammond.

The service that I had encountered with Hammond Autowerk was outstanding and excellent. The had a clean garage,perfect waiting area and well air conditioning. Their service was awesome and great and will for sure return. read more

Customer service is exceptional, I had a concern of my car vibrating, I had no tools available. I wanted to rule out if it's the lug nuts that needed to be tightened. I went to Les Schwab next door before heading here only to be told that I have to drop it off and wait for hours before they can look at my car. When I visited here, they were aware that it's a big safety issue and took a look at my car immediately. Sure enough, lug nuts needed to be tightened and that fixed it!! I know where I'll be having my BMW serviced in the future!! read more

This is a great place! Everyone is friendly, honest and easy to communicate with. Very happy I did not choose Audi Care maintenance plan and instead come here. read more

I just can't say enough! The nicest most honest shop I have ever been to. I came in to get my "check engine" light looked into and ended up staying an the shop for a number of hours due to several needed repairs plus getting in the parts. Side Note: You can actually find nice breakfast and lunch spots nearby too. Craig was unbelievably thorough in explaining the problems, inspected for common issues and safety concerns in a car as OLD as mine. And he is exceptionally skilled at explaining the workings and the options and has the perfect demeanor talking with customers (as I saw him in action a number of times with a number of clients). Kathleen, in the office is equally amazing. Warm, friendly, welcoming and really quick at getting things taken care of as well (ordering parts, helping customers, managing everything that popped up....and she did it with style and grace). They specialize in Mercedes, Audi, BMW, Porsche, VW, Smart Car, Mini Cooper Cars, but seem fine with other makes as well. I suggest a call to check. I actually drive there from San Francoisco because I trust them way more than the others shops I have been to in recent years. It's very worth it to me to take the extra time. The Best. read more

We were looking to purchase a classic car in January of 2008 in Santa Rosa (we live in LA) and needed an independent mechanic to look it over before making the purchase. Craig Hammond was recommended through my racing connections as a reliable and knowledgeable mechanic. We met up with him and he completely looked over the car, even doing a compression test on the engine. He was very careful with the car, laying mats on the fenders to ensure that it wasn't scratched while he meticulously checked it over. He gave us extremely detailed information on the condition of the car, and helped us prioritize the repairs we needed to make and when we needed to make them. He was 100% correct on all of the details, which was confirmed by our mechanic back in LA. He was also able to give us details on maintenance we could do ourselves, and knew alot about the car. As a bonus, he invited his dad over to look over the car, as his dad had worked on these cars back in the 50s. He happily went the extra mile to ensure that we were well informed about our purchase and we would recommend him to anyone needing an inspection or repairs - we definitely feel that you can trust him with your car. He even allowed us to leave the car with him for a week while transport was arranged, and he took great care of our new baby! We can't say enough about his fantastic service - thanks Craig! read more

I have a 2006 Volkswagen Jetta GLI and, as I'm reaching the end of most of my warranty periods, had started looking to migrate away from the dealership to a local shop. When my car started acting up, I decided to visit this shop because it was close and the reviews were pretty awesome. I absolutely concur with most of the other reviews about Hammond's honesty and the time and care they take explaining the issues. In short, I will definitely be returning to Hammond for all my VW services. If you want the full detail, read on. I started having issues with my car the Monday of Thanksgiving week (perfect!) so I called them up, explained the symptoms and that my check engine line was on. The guy on the phone explained that, while they likely wouldn't have time to service my car until after Thanksgiving, I should come in and they'll check to make sure it's not a major issue. I brought my car in and they plugged-in and started diagnosing. About 15-minutes later the tech returned (I think he was the owner actually) and explained that this is a known issue with this model/year of Volkswagen/Audi and that while I needed to be careful and drive as little as possible, my engine wasn't going to explode in the next week (my words, not his :D). One of the reasons why I was leaving the dealership is I always feel like I'm being screwed (that feeling persists today)... what happened next totally blew me away. They did some checking, called Volkswagen and figured out that this repair was likely still under warranty. They then generated an estimate to fix it will all the proper part numbers (in case I came back), didn't charge me at all for the diagnostic, and suggested I try and get the dealership to warranty repair the problem before coming back to them. So first they had the knowledge to know this was a known issue, then they give me everything I need including a competitive quote and send me to the dealership because it's the best thing for me, not them. Incredible!!! From there it took nearly 2 weeks to resolve this with the dealership but the end of the story is that the dealership did end up covering *most* of the repair costs under warranty and this honest interaction with Hammond saved me at least $2,000. I said it in the beginning but I'll say it again, I will definitely be returning to Hammond for all my VW services. read more

They are simply the best! Craig and his crew are working on my second MBZ. Honest to a fault and skilled at their trade, they treat you more like family than a customer. What else can I say! read more

This place ROCKS! The folks here are super friendly, honest and accommodating. This is one of maybe less than a handful of good car experiences- to include purchasing a car and mechanical work - that I can think of in my ancient adult life. There was no up-selling or "your life is in danger if you don't do this..."kind of stuff. No pressure, easy to understand explanation of work and a reasonable price. Oh and you could eat off the shop floor - super clean and NO creepy ex-con looking mechanic types. Go here. June 2019 - back here with another car. OUTSTANDING service. Marc was super nice, the time estimate was sooner than expected and when I came To get it the car was washed! So my $150 service was more like $130 (considering the wash). These guys have it figured out. The shop is immaculate, you could pray to the gear gods in this place. Thanks fellas! read more

Took my SL500, to Craig to have it checked for some oil leaks. I got a detailed report of what was needed to prioritize in terms of repairs. The friendly service provided by him and his wife truely wonderful. Best wishes to them and thanks. read more

When you are sick, you seek out the best doctor to help you. When Maggie my Mini Cooper got sick, I took her to the Best European Car Doctor around! Craig, Kathleen, Lisa and the whole staff at Hammond Autowerks were PHENOMENAL! They took care of my "girl" and gave me a loaner car while she was in their care. I am over the moon at how she runs! Quality work in a timely manner, fair prices, and kind knowledgeable people! How much better can you get?? Thank you Hammond Autowerks, you have a customer for life!! read more

I think Hammond is the best. I've owned Mercedes, smarts, BMWs, and what I get from Hammond is not only excellent service but a very personal connection that has my car be special and I'm a special along with it. I like that! read more

Have brought my last 4 Mercedes to Craig and Kathleen for service and have never ceased to be impressed with the thorough and complete attention to detail. A couple times a glitch developed and when asked about it they offered to dig in and make sure it's right. You can't ask for anything more. Recommended highly. read more

Always starts with the front desk and both of them were great!! Welcoming. Nice. Efficient. They took care of my X5 and took care of me. Everyone was nice and helpful. I was in a tough spot and they bent over backwards to help out when they didn't have to. Not only are they great in fixing my car, but their customer service is second to none. They have become my go to place for my car. read more

I've been going to Hammond Autowerks for years now. Craig and Marc have always provided excellent service and expertise on my vehicles. They have always been upfront and honest. I very rarely post reviews but felt compelled to comment after seeing the negative review posted by steve F. Apparently steve F thought the service code he had checked before a trip out of town should have been forewarning that his water pump would fail a couple hundred miles into his trip. That would really be something if cars were smart enough to predict a mechanical breakdown like this. Yes, Hammond typically uses OEM parts which may cost more than some obscure supplier from China (as steve F's review noted), but if they installed a cheap part and later it failed the customer would be then unhappy and complain that inferior parts were used. I have no dog in the fight here but it's aggravating when someone posts an unfair review like this. Also telling is the fact that I looked up the 40 other reviews posted by steve F and 33 of them were all one star reviews with similar baseless complaints. read more

I have a 2002 Acura MDX that according to the dealer required about $1,000 worth of work. For some reason, I just didn't trust what the dealer was telling me. So, I decided to go to Hammond Autowerks. Although Hammond advertises an expertise in German-made cars, I had heard that he was very competent, fair and more than reasonably priced. To make a long story shorter (aren't most car repair stories complicated?), Craig and his crew quickly analyzed my car's problem and fixed it. As it turns out, the dealer's analysis was wrong! Additionally, I ended up spending 1/5th what the dealer had quoted!! Hammond Autowerks is now my new mechanic for all of my cars (German, Japanese, and American)...bye-bye to my dealer, his high prices, and inconsistent service. I highly recommend Craig and his team at Hammond Automowerks...competent, honest, reliable, and very reasonably priced!!! read more

Craig and his team are the best service guys in the area for German cars! They've always gone the extra mile to be upfront about service and repair costs, and many times thrown in freebies. I've had an intermittent rattle issue with my Audi S-line A3 which has been difficult to troubleshoot, and was an issue Marin Audi couldn't identify. I contacted Craig and he checked it out but couldn't pinpoint the issue. His team provided an estimate for repair after checking it out a couple times, but I was never able to replicate the rattle with one of their techs in the car. I called recently when I was hearing the noise and they suggested I pass by immediately so they could hear the rattle. Their Audi guy Johan immediately identified the problem, hoisted my car up and fixed the issue within 10 minutes, and did it all at no cost!!! It's the little things in our cars that drive us nuts, and Craig and his team have always been able to assist. Thank you Craig and team! read more

So thrilled to have found Craig and Kathleen at Hammond Autowerks! They were able to fit me in last minute, did a great job and were so helpful in diagnosing some minor issues on my VW. Friendly, honest, professional and direct. So many businesses are not in touch with what makes excellent customer service, but Craig and Kathleen are TOP NOTCH! They know how to treat a customer right. I'll be back and never again will I go to the VW dealer for service on my car. I highly recommend this shop! read more

They were able to schedule me in quickly for my Tahoe's alignment. The staff is very friendly, both on the phone and in person! I definitely will be going back, and would recommend them to my friends/family. read more