I really really appreciate Justin and the way he handles customers. The other guy is not as personable, but I feel like my cars are in good hands. Transparent. I like them so much I kind of don't want to post how happy I am with them - I believe the kids call it gate keeping ;) read more

A full synthetic oil change for my Highlander was $83 with tax. Any other place would be $110-$125 and please save yourself money by bringing your car to these guys!! read more

I'll always support a business that's honest, and Ultimate Auto Care has truly earned my trust. Both of my experiences with them have been easy, straightforward, and positive. Visit #1) Skid plate disconnection: My skid plate came loose underneath my car, so I called around for estimates. One shop quoted me nearly double what Ultimate charged, and the team at Ultimate got the job done quickly. Visit #2) Transmission fluid flush and fill: In 2021, I had this same service done elsewhere and paid significantly more. When Ultimate quoted me their price, I honestly thought there had been a mistake. Ultimate's tech took the time to walk me through exactly what was included so I fully understood what I was paying for. Justin and his team were incredibly patient with all of my questions. As a woman, it can sometimes feel intimidating walking into an auto shop, but the team here has made it clear that their goal is to educate, not take advantage. read more

Such a great experience! I had been told by another oil change company that I needed new rotors on my brakes. Plus, I had backed up into something and wanted them to check my muffler. They were friendly and honest! Said that I didn't really need my rotors replaced. And they referred me down the street to Johnny's Muffler, which was also a good and welcoming experience. Mechanical issues are tough, especially when you are new in the city. It was so nice to have a good day getting my car worked on! Highly recommend. read more

Just picked up my car (04 TSX) and what I thought was catalytic converter problem (and a big expense) was found out not to be - by Ultimate Auto The car is running great again. I find this place to be thorough and honest. They meet deadlines they communicate to me and NEVER have I had a "need to return for a fix of the original problem". In short this is where will be having all of my car services performed. My normal contact is Justin, but Eric is at the same level. You can have a normal conversation, and they do NOT attempt to intimidate to "get service not needed" or have a recalcitrant approach/style. read more

5 star is under rated for going beyond customer service. I was stuck in the middle of the street and my tow service will take about an hour but when I called them, Justine came to jumpstart my car within 5 minutes with no extra charge. The value that you can expect from them is far beyond amazing. read more

Great shop! Kept me informed and updated through the entire process. They were also honest with the car issue and what the issue/ fix was.

The owner was very helpful! I had car fixed radiator provided excellent service make sure car was on the road! He made time get car in and out. Really appreciate the service read more

I've been bringing my car here for years. Generally, just for tune-ups, but occasionally for a few other oddball items. My last issue had to do with my car not starting. It turned out to be the key fob. Luckily, I had a back-up fob. They were able to squeeze me in that day and very helpfully drove out to pick up the back-up fob and then delivered my car back to me, so I could avoid hiring an uber. (Normally, I don't have much trouble getting rides, but that day happened to be problematic for my pals.) Also, they barely charged me! I mentioned it seemed like too little, but their response was that they appreciate their customers and want to keep them. And so they shall! read more

Justin and the team at Ultimate Auto Care are awesome. I highly recommend them! . I have a 2004 pathfinder, that runs great, but because of its age, it needs a bit of attention here and there. Not being car savvy, and afraid of getting ripped off, I read a lot of auto shop reviews before I chose to try Ultimate Auto Care. It was a great choice! I have taken my car to Ultimate Auto care 3 times in the past year. Each time I have called, I was able to get in right away. They get the job done quickly, at a very fair cost. Case in point, late yesterday my car broke down, and I had to leave it, and get an Uber home. This morning I called Justin at Ultimate Auto Care @ 8:00am I then had my car towed to their shop, and received an estimate at 9:19am. My car was ready to be picked up by 3:00pm. Had I not known I had a great auto shop I could call when my car broke down, I would have been in a panic. But I was able to make a plan, stay calm, and carry on. Knowing I had a mechanic I trusted, made all the difference in the world. read more

Everything was amazing and Nick was so helpful We were traveling out of town and our car started overheating and Nick was able to change the thermostat and get us back on the road read more

Ultimate Auto Care - Ultimate Auto Care - Auto Repair Near Me - Santa Rosa, California

Super Kind, Super Considerate, Super Reasonably Priced, sometimes even Super Funny. Eric, Justin and team are wonderful people, highly professional, very reasonably priced, respectful and go the extra mile (so to speak) for every customer. What a wonderful thing to be able to trust!!!! I moved to Sonoma and still bring my car to ULTIMATE AUTO CARE. I am confident in their work and their honesty, read more

My sister and I both are so grateful for Ultimate Auto Care. As single women, it is imperative to have a mechanic we can trust. Justin is amazing in his kindness, skill and exceptional service. My sister bought a used BMW that had a lot of issues, and Justin was there every step of the way. He is extremely reasonable with his fees and always does exactly what he says he will do. I had a mini disaster with my Mini Cooper with flooding recently. When I got my car back I didn't recognize it. Runs perfectly and looks amazing! My Range Rover is also serviced here. You can trust Justin and his team at Ultimate Auto Care. Look no further for a wonderful shop that services most makes and models with excellent value and quality work. read more

Knew something was weird w my car, felt a subtle shake that was bad and new. Next day, check engine light came on and I freaked out. My daughter lives in Santa Rosa so I asked her if she knew a place that I could go on the spur of the moment. She said these guys were good. What a treasure this place is! I walked in, told Justin my problem and he fixed it! I left with a tuned up car that ran like a top. I can't recommend this business highly enough. Old school atmosphere, quick and courteous service with a smile. I was even shown the parts that were replaced and given an explanation that I didn't understand because I don't speak " car". While I was there every customer who came in was female. That says a lot. Go. You'll be well taken care of. read more

These guys are the best , helped my mom with her Nissan after she had a bad experience with the Nissan dealership. I will bring all my cars here for service from now on. read more

These guys are great! I had one of my trucks break down in Santa Rosa and instead of paying $400 to tow the truck back to Novato to my mechanic, I called Ultimate based off their reviews and spoke with Eric. I was not disappointed! They got us in right away, diagnosed, fixed the issue and got us back on the road. Highly recommend! read more

I had a great experience at Ultimate Auto. I needed an official brake and light inspection for the DMV and they squeezed me in the very same day. I did indeed make it easy for them by having all four pads and rotors done (car needed it) and pre-checking all lights worked. Easy for the shop and the shop made it easy for me, I was in and out in no time and down to the DMV for my plates. Win/win! I'd highly recommend them for anyone looking for the same. I was also impressed to see they use Liqui-Moly oil and additives too, as I also use the same top quality fluids. read more

Will be bringing all my cars here. Great group of trustworthy guys. Although my car was totaled they made the process 100x better.

I'm am so glad I found this shop. After taking my car to another place and feeling like dollar signs hit their eyes as soon as I drove up.... I decided to check these guys out. They were able to get me in fast and the service was efficient and took care of the problem the first time. I know nothing is free and some businesses take advantage of your lack of knowledge, but I felt taken care of and the bill was fair. Great all around service read more

Got a referral to check this shop out. I dealt with Eric. I was able to get appointment right away to get my truck checked because the air conditioning was not running. After inspecting the truck, he discovered more issues. He was honest and provided fair pricing. They had my truck fixed and repaired within a reasonable time. I Highly recommend this shop for auto repairs. read more

Honest, efficient, friendly, and they don't try to nickel and dime you. What more do you need?

Great service that's highly competent and reasonable on price. They're a great team we will be bringing our cars here for service.

We had an amazing experience with Ultimate Auto Care today. From the moment we contacted them, they acted quickly and professionally to get us back on the road again. Within just one hour of my call, they sent out a towing truck to pick us up and take us back to their garage. Once there, the team got to work straight away to diagnose the problem and get it fixed in no time. They provided excellent customer service throughout and their work was of the very highest quality. I can't recommend Ultimate Auto Care highly enough; if you need vehicle repairs, you won't find a better or more reliable option. My crew was able to get back to work within couple hours... Ultimate Auto Care Thank you very much for your help and such a great service... read more

Great and quick service. Thank you Eric. The price is reasonable as well. Will recommend and will be my go to shop.

My Honda CRV developed a bad and dangerous vibration and judder under acceleration. Almost got into an accident because of it. Had heard Ultimate Auto Care did nice work and after reading the stellar reviews on Yelp decided to bring the CRV to them. Eric and Nick listened to what I described and said they would find the problem. After a full day of tinkering and investigation they found the cause and a software update was needed as Honda had issued a service bulletin describing the issue and the solution. Eric printed out the entire service bulletin and told me to have Manly Honda honor the service bulletin. Eric and Nick spent the entire day with my car, found the problem and solution and didn't want to accept payment! I could not let that happen and from that day on my vehicle (and my wife's) will only get serviced at Ultimate Auto Care. Eric, Nick and team go above and beyond great customer service and you can fully trust them with your vehicle. PS: My experience at Manly Honda was exactly the opposite from Ultimate Auto Care but that's another review for another day! read more

They were able to fit me in right away before my trip and were completely upfront about the cost and everything. I went in for a transmission fluid change and that's precisely what I got. They seem to be very knowledgeable and were not trying to upsell any other services. I will definitely be taking my vehicles back to them. read more

Justin & Ultimate Auto Care have a new fan and customer! The Check Engine light in my old 300,000-mileage Prius came on, and I called a half-dozen shops at noon on the Wednesday before Thanksgiving with very little hope of finding a place to go to last-minute. Justin was about to close up shop for the holiday weekend, but he offered to stay a half-hour later so I could swing by. He took a quick look and listen to my car, topped off my coolant, checked the oil level, and deemed it safe enough to give me peace of mind to drive it over the holiday -- he sent me on my way and didn't even charge me for the advice. I was floored by Justin's incredible kindness, patience, and knowledge -- and I'm so excited to find a new auto shop that I immediately feel trusting of. Thank you so much! read more

This is my second time using Ultimate Auto Care and I can't recommend them enough. As someone who doesn't know a ton about cars, they're always so patient and knowledgeable with my questions. I've had to get my brakes resurfaced and the pads replaced, both times it's been reasonably priced, and quick/efficient service. Like I said, I can't recommend them enough. read more

Genuine guys. Had my car checked out here before buying and felt they were great. A year later we got a check engine light about the air sensor and sent my husband back. They had it diagnosed, fixed and out in a day. Super quick and decent price. Not the cheapest but you pay for quality and skill. This is the only place we go. Saying that, definitely a basic garage. Got a good laugh at the mess of the office but you can trust your car here. They never try to upcharge and will offer advice without emptying your wallet. We'll be swinging back through with thank you cookies soon. Thanks for taking care of us! read more

I just left here, and it was my first visit. My goodness, what nice guys. I left my last mechanic and what a giant relief to have found this shop. As a woman, they didn't try to insult my intelligence and take advantage of me. In fact, they were way more affordable than everyone I called, including my old mechanic who did all of the above. A trustworthy mechanic is worth so much and I'm so deeply appreciative to have found this shop. read more

Car broke down while we were on a road trip. 100 degree day, kid is asleep in the car and we have another 9 hr drive in front of us. I called Eric, he roughly diagnosed the problem when I was waiting for a tow truck (this is massive)! He ordered the part and had it in the shop when the tow truck arrived. The truck went off the tow truck and into Nick's repair bay. I was in and out with a new alternator is about 2 hrs. I wish there were 10 stars to give Eric and team. Thank you read more

Ultimate Auto Care - Road trip pause. Right before I called Ultimate (found them in Yelp) - Auto Repair Near Me - Santa Rosa, California

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Justin is the best! I was looking to buy a used GMC Denali and stopped by Ultimate Auto Care to see if the car could be inspected, and without an appointment, Justin came out and looked at it. Justin spotted quite a few issues immediately and gave me the lowdown about the car honestly and kindly. I ended up passing on the vehicle as it was not as advertised, and I had e to thank Justin for finding the issues; otherwise, I would have bought it unknowingly. I highly recommend this business. Honest and caring, which is hard to find these days! read more

Recently had our 2014 Acura 100k service completed. Great price and service. So happy I found Ultimate Auto Care. 5+ stars for sure.

Old School office set-up. Old-school value. This place is awesome. They are nice and they don't try to rip you off or upsell! I would recommend them to everyone! read more

Friendly, efficient and honest. I called to have my alternator replaced. Justin got me in and alternator replaced that day! Thank you Justin! read more

From the moment I scheduled my appointment to the moment I picked up my vehicle I was given "Ultimate Auto Care". Easy fix and lower price than quote.... What a sense of relief with their team of honest and genuine technicians! I will come back if needed. Thank you read more

I needed to have a 100K maintenance check on my 2015 Toyota Corolla. Justin was able to squeeze in an appoint for me. It was an easy job but it was done very quickly and efficiency. I was out in less than an hour. Best of all Ultimate only charged me one third of what it would have cost me at the dealer for the same job. Outstanding customer service and fair pricing! I wholeheartedly recommend Ultimate Auto Care for anyone's vehicle needs! read more

I can't recommend these folks more highly. They're knowledgeable and patient in their explanations. This is the place to go for car repair.

WOW. These guys just saved me about $1000 over the shop down the road in work that didn't need to be done. Last week I dropped the passenger rear wheel off a steep embankment and not long afterwards started to get a quickly progressing wobble that turned into a vibration and then a thunk. Sounded like a wheel bearing to me, and the first shop I took it to was all too happy to sell me that, plus recommend that i do the other side too since, "if one is going, its likely that the other side will too. oh, and looks like you have a shorn off post and two missing lug nuts. That'll be $1008.13" That was too much to swallow without shopping around. They balanced out the remaining 3 lug nuts and tightened them down before returning the vehicle to me. The guy at the front desk was a little nervous to mention that all of the symptoms that the car had come in with had gone away when he balanced and tightened the lug nuts... sure enough, I drove away and the car felt completely normal. The next morning I bring it in to Ultimate Auto Care, where Eric and Nick had quoted me $600 to do the same work as the other shop, but that I really only needed to do the side that was causing problems, $300. When I got here this morning, I told him the story about the other shop, they took it for a test drive, and came back to tell me, "Your wheel bearings are fine. Just a couple of lug nuts and the stud, parts and labor will be $74." Honest mechanics do exist folks. Ill be coming back here for EVERYTHING I need done from now on. read more

I've got a 2001 Acura 3.2 TL. Great car with 275k miles. But it's in its senior years. My blower suddently died. No AC no heat. Temperature '95-'100 outside! The local dealer said (sadly) that the motor was probably gone and the cost for replacement could go upwards of $1200. (I am not making this up.) On the internet I found Ultimate with 5 stars for more than 100 reviews. Appt scheduled quickly. Dropped it off and about two hours later Justin called to let me know the car was ready. Cost -$80 for the diagnostics and $90 for the part. (Not the motor.) I know where to go the next time my senior citizen car needs some TLC. read more