We were in our way to get our son from camp when we got a flat on the freeway which was scary. We thought we were in big trouble but we happened to roll into this shop and they were so so so helpful. Got us in and out in 45 min. Thank you so much - you made a scary, stressful situation less so which means so much!!!! read more

I had an appt on Wednday the 30 get there no appt so came back today was told a couple hrs now going on 3 and can't even use the women's bathroom is so disgusting looks like it's hasn't been cleaned in months guy emptied trash that's it I said something to him Mike he said bathroom oh walked out guess I will have to go find another place to take my car this crap keeps happening one guy says it the others fault then another blamed the other guy today read more

I really like these guys. I mean, the place is always busy with people waiting, but they've generally gotten me out of there in about an hour. I've come through a couple times and Mike has always helped me check in and with other various questions I have. The last time I was in, Tony was just fantastic. He helped me put in a broken tail light that the dealership wanted to charge me $175 to do a diagnostic + parts and labor. I tried to fix it myself bc it should be easy, but I just couldn't get it to work. Tony took a quick look at it, knew which bulb to use, played around with it for a few minutes and got it working again. He just knows his stuff. Just good, honest, hardworking group of guys that are great at their jobs. It's a relief to have a place I can rely on. read more

I've been coming here for years to have my tires repaired and have generally had good experiences. I stay on top of my vehicle maintenance and usually go to the dealership, but recently I chose to have my brake fluid serviced here. I paid nearly $200 for that service. The following week, I returned because of a flat tire, and during the inspection I was told I needed to replace my battery and flush my brake fluid. I was confused, as I had just paid to have the brake fluid serviced the week prior. I was then told it would be have it redone at no cost. This leaves me concerned and unclear -- that is the last time I ever take my car there for a service and another thing I would like to add is every time I am there. I need a new battery for some reason!!! read more

I had a 10 am appointment, and did they didn't get to until 4:30 pm. By that time they were unable to finish. Nothing was done to my car.

I visited on Friday to request service, but the attendant informed me they were too busy to work on my car that day. I understood and scheduled an appointment for the following Monday. When I arrived at the scheduled time, the same attendant told me it would be at least three hours before anyone could start working on my car. There was no apology or explanation--just a dismissive, 'take it or leave it' attitude. If you value your time and expect respectful customer service, I'd recommend looking elsewhere. read more

They seem to be down 1-2 techs, especially on Sundays. They need to not say yes to as many people coming in as they are, wait times just aren't reasonable.. A 2 hour oil change just isn't reasonable. read more

Mike helped me out so much when the other Firestone in Coddingtown couldn't. I appreciated the service and quality very much and will be coming back for further issues read more

Went in to get my tire patched and after waiting for an hour and a half the guy took one look at my tire and told me that the screw was "too close to the wall for repair" and that i would need a new tire. Needless to say i took it to another shop that repaired it in 7 mins. Never coming back here again. read more

Do not buy the lifetime alignment they will not honor it, I came in to get an alignment and I was told that because I have different wheels than when I had originally came in they wouldn't be able to do the alignment. So I don't understand whats the point of the buying an alignment for life if they don't want to do it, He didn't even try or go look at the car! I will definitely not be going back to this one. read more

KC Kaye helped me buy my set of tires and her expertise and knowledge really impressed me. She's a female master technician that knows both front desk operations, shop procedures and her customer service is above and beyond. I highly recommend Firestone Tire & care. Plus I have been going to Firestone for decades for my oil changes. They offer the best prices and service hands down! read more

Called and scheduled an appointment. When I showed up there was no one inside, i waited for a bit before going out to the shop. There were 5 mechanics working on one car. When i finally got their attention, they told me they didn't have the time to do a simple suspension inspection. I understand If you're understaffed and busy but then dont tell me you can take my appointment. Zero regard for my time. Place sucks read more

Awoke to a slow leak on truck tire. Called Sunday AM and said they can fit us in. Great service at the counter. Quoted us an hour. Got a phone call 1/2 hour later. Nail was pulled out, tire repaired and your truck is ready. No charge. Friendly service. Thanks! read more

Had a 3:00 appointment. Now STILL sitting here at 5:15 and I have never seen such incompetence. From ignoring me for 20 min when I came in, watching them LOSE work orders, having cars sit here since the morning and forgetting to look at them. UN-BELIEVABLE. I'm tired of listen to all the excuses the blab when people come in or call. read more

We bought our tires in South California but got a flat in North California on a trip. I called a couple of Firestone locations and this one seemed like it could squeeze us in if we dropped off the tire (we'd already swapped to a spare ourselves). They agreed if they could patch the hole it would only cost $20. It was a big chunk of metal (maybe half a razor blade?) stuck in the center of the tire, and the guy who looked at it for me said it was a "definite maybe" on patch-ability. I left the tire with them and went to do some shopping. They called and said they'd been able to patch it and when I came back they put on the tire pretty promptly, in maybe 20-30 min. Considering I didn't have an appointment and they were very busy I was pleased. I waited in their lobby, watching a silly movie on TV and reading through some unusual magazines (Garden & Guns anyone?). The only negative I saw was one of the employees was having a bad day and threw a little tantrum (no customer or other employee there), throwing papers around and being (quietly) angry. Was a little unusual to see as a customer. But I was treated fairly and with basic courtesy. I would stop here again if needed. There's a donut shop on the next block and there was a food truck in the parking lot around lunch time. read more

was overcharged and they recommended service for items I personally recently replaced. epic sale discount was not included in my bill

Been coming here for alignments for years. I'm always able to get an appointment (I always book months in advance) and the service is quick, always faster than the projected time. Only problem is that they seem to be understaffed all the time so occasionally it is harder to get an appointment for the upcoming week or two. They do their best to make accommodations though! read more

Firestone Complete Auto Care - Tires Near Me - Santa Rosa, California

don't come here service is very slow I made appointment for oil change after an hour they hadn't touched the car average wa time is 3 hours read more

If your cars tires are looking a little "tired" then be sure to check out Firestone. My car was ready as I was still riding on it's original set. I did a little research and narrowed my choice down to a set of Continental Extreme Contact DWS 06 Plus - Size: 245/40ZR18. I spoke to several shops around town and after speaking to Mike on the phone, I had a good feel that they would take good care of my car. I was impressed by his overall knowledge of all his product line and was explained the benefits of the tires I selected and offer his opinions of some other options. I went ahead and booked an appointment. I arrived on my appointment date and was greeted by Eric. He gave me an estimate of how long it would take (90 minutes) and that he would call me once my car was ready. Sure enough, right on the estimated completion my cell phone rang and my car was ready. Their pricing is very reasonable and service offerings (not just tires) extensive. Friendly staff and I will be sure to come back. read more

I have been a customer for several years at Firestone in Coddingtown. Aside from the Long wait times of greater than 3 hours most visits, grease was left on my light colored fabric upholstery the past two visits. The last time I took my car in, I put a towel over my seat to protect from getting dirty. I have been told in the past they are understaffed. I should have looked at the reviews. Do not frequent this establishment. read more

I bought a tire in January 2024, for some reason it keeps losing air. No leaks found! I brought it back 3 times and spent several hours each time just to find out nothing is leaking that they can see. Finally I was told they will replace it under warranty. I verified it's under warranty and they said yes. Today I had an appointment to replace it with no expectations of paying anything. I then was told I have to pay $153 for a tire that I paid $136 in January. They had all kinds of numbers they told me about, but that's just a smoke screen to hide the greed and gouging they do. The founder, Harvey Firestone has a quote posted on the walls "I believe fundamental honesty is the keystone of business." I guess in this modern day, that belief is get what you can out of the consumer! I'm very disappointed! I've been coming here for several years and spent thousands of dollars! This will be my last time unless I need a front end alignment. I purchased a lifetime plan. read more

Firestone Complete Auto Care - Founder's Quote! - Tires Near Me - Santa Rosa, California

The team at this shop helped us get back on the road after our truck broke down following a weekend trip. They scoured local auto part stores on a Sunday to find the part we needed, and even helped us with hotel and lunch recommendations. They are incredibly busy, but treated us with professionalism and kindness! read more

We made an appointment were told on the phone we were all set for 4pm service, which was key because we were on a trip and needed timely service to save the rest of our vacation. We drove an hour to this location and showed up an hour early, only to be told that despite our appointment and the confirmation email we received that said, "if your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling," they were "slammed" and wouldn't me able to work on our car for two days. When we asked how that was possible, they explained a "third party" handles the reservation and that company doesn't speak directly with the shop or know how busy it is on any given day. Incredibly frustrating, and the personnel working there were rude and unhelpful. I rarely give negative reviews, but I'd stay away from this place. read more

Terrible customer service! I went in for the $30 5 quart oil change, with a new oil filter included, as advertised on their website under coupons. I was charged almost $100 for this standard oil change. This is a Ford that is almost 20 years old with 180k miles and is rarely driven, as it is our 3rd car used mostly for transporting our pup, which was mentioned. When I inquired as to why this was so much more expensive than the coupon I had, Mark told me that they had put synthetic oil in it rather than standard oil, and reasoned this by saying "you left before i could ask what type of oil." They knew I had come in for the $30 oil change, so how did they confuse that for the $100 synthetic oil? Had they really not known, all they had to do was call me and ask. Instead, they put the most expensive oil in the car and then when I questioned it, tried to act dumbfounded. After arguing this with Mark, they made an adjustment to the standard oil change with the coupon. Somehow this still came out to over $55. I asked what I was being charged for and Mark told me I was being charged for the oil filter. I showed him the coupon again where it clearly says "new oil filter included." I was told by Mark, "this is the way we do things" and "you're being cheap and that is your problem, not mine." There is no reason to ever speak to a customer like that! This place is a class action lawsuit waiting to happen considering that false advertising is illegal and according to Mark, they've been doing it for over 3 years! Save your money and don't waste your time here! read more

Firestone Complete Auto Care - Tires Near Me - Santa Rosa, California

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I bought my car in to get inspected for Lyft called to make my appt was at 4 on Monday afternoon. Mike the gentleman who help me was prompt and professional and the cost was only $19.99 other places charged up to $30. The lobby was very clean and had the smell of new tires. read more

i made an appointment at one Location for tire rotation since it was my first tire rotation after I bought the new tires for my truck. I made the appointment T 10 am and my truck didn't move at all so I took my truck without anything done at 5:00 pm. I made another appointment at the Santa Rosa Ave location today 01/04/25 at 8:00 am again JUST for tire rotation. ok well I was told 45 mins. I wasted. After 1: 25 mins I went and asked is it done. I was told that the oil change is in a process. REALlY! you see where my frustration is now. OIL CHANGE when I never asked for. so I said I don't want that to happen. So the guys already opened the oil cap and dropped it inside where he could not even find it. And on top of that was blaming that the Honda Dealer probably never put the cap on. SERIOUSLY. After 30 mins he found it inside. and didn't even fix the engine cover. very lame and un professional people work at Firestone. Horrible customer service. Don't recommend anyone to go there. read more

I brought my car in for a flat tire, and was told I need to replace the wheels. It has taken several weeks trying to purchase a set for myself, but I have called in multiple times and been told that there was no charge or concern of parking space for my car. Without notice they towed it and nobody at Firestone can tell me why or where it is. They have my name phone number and car on file, because I was a customer. They had the keys to the vehicle and gave them to the towing company. Update: Since Management responded to my review I will update my post. Management was not available to speak to me today, I opened a customer complaint case with corporate. I had to come up with 700 out of pocket to get my car out of impound before the fees got any higher. It seems like Firestone should be responsible for this fee... as they mistakenly towed a customers car. If they ever do anything to help I will update this review. BELIEVE THE ONE STAR REVIEWS. STAY AWAY FROM THIS PLACE. read more

We had them fix a valve gasket. the mechanics didn't know how to use the hood lever and just yanked on it as hard as it could breaking the latch that holds the hood. Ron the manager and Jose was the mechanic. It's on dash cam video. I filled a claim and Firestone denied it. All they do is protect themselves. It's going to cost more to fix what they broke than the actual repair I hired then for. Take your car some where else. I will never go back there again. If your mechanic don't know how to open a hood is he really a mechanic. read more

Firestone Complete Auto Care - This is the mechanic Jose that doesn't know how to use a hood lever when he opens your hood beware of him - Tires Near Me - Santa Rosa, California

I had a 12 o'clock appointment and was told it would be about an hour and 15 minutes. I left and when I returned I was informed they hadn't started on my vehicle (it was about 1:30) so I got picked up and was planning to return once it was finished. Around 2:15pm I received a call with them saying that they couldn't start my vehicle...though there were no issues starting before and I haven't had any issues so I thought that was strange. After telling them what it could potentially be, I was told they would get started once they got the car on. I waited and waited for another call back and was growing impatient. Nobody called me back and I called at 4:15, was put on hold for nearly 10min and when I asked what the status of my vehicle was, was told "oh we still haven't started on it" to which I said "just forget it I'll come pick it up". When I got back to Firestone, my vehicle was in the oil changing bay, not being worked on. I asked for my keys and said "so interesting how two hours ago it supposedly wasn't working and now it's just sitting here. Guess you guys got it turned over, huh?" No, I wouldn't recommend this place if you have errands to run or just not in the mood to wait almost 5 hours for a 45min job. Situations like these are why I tend to work on my own vehicle but unfortunately, didn't have the knowledge/space to do an oil change at home. Hope this helps. read more

I called about doing an alignment on my dually and confirmed with them that I was a dually so they wouldnt be confused with anything and they said they could. I got there and waited for a while just to be told they don't do duallys. waste of my time read more

I would recommend you taking your car in for an oil change and tire service, I would suggest that you make an appointment for these services that you need for your vehicle. I really liked that they communicated well with me on when my vehicle was going to be ready, I also really appreciated that they didn't upsell me anything that was unnecessary for my car. read more

The manager, Ron, is a true customer service professional. I have an older car and some aspects of my service went a little south. Not a big deal, really; but I had to go back to get something adjusted. Ron took care of it right away and was very courteous. read more

I usually get my tires and brakes from this location. Prices are pretty fair. Recently, I called to see if a new set of rims will fit my vehicle and also get a tire quote for those rims. I spoke with 2 advisors, both said they don't know much about rims and one advised me to call Les Schwab, American tires, or another tire place who specializes in rims. It could very well just be me, but I like to think the tire center I give my business to knows a little about rim sizes being it relates to the tires they sell right? And wouldn't refer me to their competitors. read more

Don't come here unless you have no other plans for the day. Had an appointment at 12 for an oil change and alignment. Was told it was going to take 2+ hours so I decided to omit the alignment since I had other plans at 2. Was told 1 hour for the oil change. It's had now been almost 2 hours and I JUST saw my car in the garage. Seems like they over book times for appointments then make people wait twice as long for their appointment. Also was not greeted very friendly when I came into the shop and nobody seems to care that my car is taking twice as long for a basic oil change. So I decided to use the extra time that my car is taking to write this review. read more

Our rental vehicle from AVIS (a Ford Explorer Limited) sustained a punctured tire as we were enroute from Healdsburg to Los Angeles. After being given the run-around, AVIS Customer Service finally relented and instructed us to go to Firestone #359451 in Santa Rosa to see if the tire can be repaired. After confirming with AVIS that the tire cannot be repaired, Ron the Store Manager went out of his way to go to another Firestone store to get the new tire (he did not have a suitable tire in stock in his store). After a short trip to get the tire, the repair was completed in a little over 30 minutes! Thank you Ron, for getting us all safely home! And thank you in behalf of our dog Mojo, for the treats! I highly recommend this store. read more

I took my car in for front and back brakes to be done and rotors as well. They told me they took care of everything (brakes and rotors, front and back) and it was all up to date. Less than 2 weeks later after paying all that money my brakes were rubbing hard.. I gave them a call and let them know I was upset and they told me to take my car back in which I did. They gave me a call and said my brakes were down to line 1 and I asked them how so because I had just gotten everything done from them and why didn't they mention this a couple weeks ago. He called me back saying oops were looked at the wrong info! Got my car back and same thing started happening again a couple weeks later. It got worse and finally took my car somewhere else (after only 4 months of getting brakes and rotors done @ Firestone) and they told me my front brakes only have 50% left on them and my back brakes and rotors were bad!! I feel played by Firestone and will never take my car back there again.! read more

Do. Not. Go. Here. I would need to write an essay to detail the complete 6 months nightmare situation I had. Just don't do it. Save yourself the money, the mental anguish of dealing with complete and utter idiots with no competency whatsoever. Also included video of them doing work on my front wheels and FORGETTING TO PLACE A CALIPER BOLT! I was driving it after getting my car back, my wheel was making weird noises, we thought something in my suspension snapped. No! My bf took my wheel off and there it was, no bolt holding my caliper. You should be ashamed of yourself. I can not put into words how angry I am after having to go back and forth between Firestone because of the deplorable jobs they were doing on my car. Avoid every locations, what clowns. read more

I went to this shop to balance my wheel since i had changed them. I dropped off my car at 9am and left to get breakfast. i received a call an hour later saying "your car is almost done but we found a nail in the tire.. we can fix it for only $30" i said okay do it, and 40 mins later I received another call saying "sorry the damage on the tire is to big we cant put it on the car anymore so you have to buy a new tire but don't worry we are having a sale right now" Of course with the frustration i told them to fix it because i wasn't planning on buy a tire from them when i only came in for a balancing. He "manager keeps saying he cant mount that tire anymore so i either buy one of leave the car there and pick it up when i have the tire... after telling them it more they end up putting the tire back, i drove to the closest tire shop" garcias tire shop" they check for a nail and there wasn't any or any holes.. I took it back to firestone before changing the to show them and all the manager could say was "i dont know what to tell you" they had to audacity to say "maybe we should take pictures before working on a car" how did i drive 50 miles with 4 working tires and now inwas stuck with only 3 ones and having to tow my car. Went back to garcias and when took out the tire there was a crack on the rims. read more

The worst! Don't go there. Booked an oil change online and even got an email back with a reservation number. Showed up on time at the location. We waited in line 20 min (only 2 people ahead of us). And when we got to the counter for our appointment, we are told "sorry we are too busy to take you." There was only one mechanic in the bays working. After explaining that I had an email, with a reservation time and number. They basically tell us the reservation doesn't matter; and we are told it will be at least a couple hours till they could even work on it. No sorry, nothing. Why have online reservations, if you can and won't honor them? Won't ever be back and warn anyone thinking they have an appointment to double check. read more

After waiting 2 hours and watching the slow lazy mechanics talk and joke to each other I demanded my car back. I will never go back to Firestone again. Very bad experience again and again read more