I have been going here for years and it's always a pleasure! Always professional and friendly!

The service is great. I stop in to get my tires pumped up every couple of months and they get on it right away and with a smile.

I am doubtful they even did an alignment my girlfriend just got an alignment at another shop and they said that on top of not fixing the alignment a lot of the bolts in the tires that big Os installed weren't tightened. I went and asked for a refund because I don't trust that they'll fix it right the second time since they couldn't the first time. read more

Big O Tires - Report from another shop that successfully did the alignment. - Tires Near Me - Santa Rosa, California

I asked for a tire replacement or patch, but the service was denied 40 minutes before closing. I understand we all want to go home, but a job is a job. I then went to Tire and Wheel Zone off of west college and got the issue handled within 10 minutes. I been with big o tires for the half of my lifetime, hopefully they get new employment soon. read more

This App needs a no Star option. To hell with these guys. Particularly the counter staff on this past Labor Day weekend. Blew a tire in Anchor Bay. That two hours from this location. We called to confirm they had the tire in stock. They claimed they did and come down anytime no appointment needed. We booked on online regardless for 1PM. Arrived twenty minutes early and was met by said counter person who rather than help, pretty much told us to split until his lunch was over at 1. No, let me set the tire over here. Just go, you need a work order first. Returned later and the ass decided he does have that tire suddenly. So all that way for nothing. No worries as America Tire hooked us up and out the door in less than 30 minutes. There is so much more to say about our experience but you get the idea! read more

Been going there for years but this last time I felt overcharged and when I asked for him to explain it for me he became rude and never did answer my question. Very disappointing read more

These guys are fast, and affordable. I go here every time I need tires. I recommend this shop to anyone.

Blatant racism they don't even try to hide it. I was quoted one price when I came to get my tires I was told 3 times the price because of the color of my skin. Do not take your business there read more

I've been to every Big O in Sonoma County, and this one is hands down the best. The mechanics here are competent and thorough--I've never had a single issue after bringing my car in. But what really sets this place apart is Erik. The man is incredibly generous. I watched him help an elderly woman in her 80s who came in with repeated car troubles, and he didn't even charge her. He was patient, kind, and truly went above and beyond. Erik has also been more than fair with me over the years, and I trust him completely. If you're looking for honesty, skill, and genuine care, this is the Big O to go to. read more

Chris took care of my car with brand new tires, and redeemed my Yelp deal $50 for $100 off. The voucher went towards the wheel alignment. Before the rain, hubby advised to "get 'er done", so I drove up to Santa Rosa, hung out at the mall, which was more damage than Big O Tires. I had to get outta Macy's before I started shopping for furniture and makeup. This location is way bigger than the Marin one. Competent techs were on standby to get me back on the road again. All this took less than two hours! They are open on Saturdays, walk-ins are welcome, but make an appointment to make their lives easier. 'Til we meet again ~ cheers & see you on Yelp (SYOY)! read more

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I just stopped by Big O in Petaluma to get an estimate on getting an alignment on my Toyota. There estimate was $119.99 w/tax out the door. I said yes can you do it today they said yes. I was surprised because it was around lunch time. A couple of months ago I went to the Toyota Dealership because of a dealer recall. When they were done they handed me an estimate to get other things they followed wrong with my car. Most of the stuff were small things BUT they said I needed alignment on all 4 wheels and the estimate was for $2,507.00 w/tax. Now I find the difference between these two estimates pretty surprising. Being a woman i had been warned that many dealerships and private owned repair shops take advantage of women. Now I am a believer of that statement. So I am a very happy customer. Oh ask for Pedro he was great. read more

I called 10 days prior to today to see if they install tires ordered from TireRack.com and they said they will. Called today to schedule a tire installation and they say they have now changed there policy and the tires have to be delivered directly to them. Now IU have 4 tires and have to go to a different tire instalation company. I will now take my business to a different tire company after doing business here for over 20 years. Poor customer service. read more

Tried a bait and switch by telling my 21-year-old daughter that they had to replace all four tires instead of the one flat one, costing about seven times more than the original quote. I had to have the car towed twice, causing a lot of distress and difficulty on the day of my partner's funeral. Condescending, rude, and dishonest. read more

I just had the best experience buying tires here. I walked in, they were ready to help, had a fair price and the process was so efficient. I bought 4 tires, they checked my spare, checked fluids and oil. They were done in about an hour and 15 mins. So fast. Excellent service, very friendly. 5 stars! Thanks guys. read more

Got my truck alignment here 3 months ago. The guys giggled at the alignment I had on there before, so I figured they knew what they were doing. Within a month driving driving around town i got on the freeway at 60mph and I had a small amount of wheel wiggle, didnt think anything of it. Come 2 months later from that (today) the wheel alignment is totally out. I cant say anything about the tire install here, but I would go elsewhere for a wheel alignment. read more

The service here has become terrible in the last 2 years. Most of the associates will lie to you and say there are mechanical issues with your car. Every time they have, I have our family mechanic look at our car. Our mechanic could not find anything wrong with my car each time. It is just big o tires lying to you. They are trying to have you get work done with them that is not even needed. Just so they can make a quick $. Avoid this place unless you want to be scammed. read more

I've been a customer of bigO for 15 years. Recently had my tires replaced (almost $2k) and the tech snapped a prong off my Audi center rim tire cap, haphazardly glued it back together, so it now looks like a child did it, but the kicker is they never informed me. Will NEVER go here again. read more

Big O Tires - Broken cap - tech never mentioned they snapped this off - Tires Near Me - Santa Rosa, California

I've used Big O tires for many issues over the years. They are very friendly and quick to get the jobs done. Always have coupons available to save a little cash. They even will do a quick check or tire check, tighten a belt, etc., with not appointment when they can. read more

Found a nail in the tire this morning and Big-O Tires was able to squeeze us in right away. They were able to get me my car back with a repaired tire and oil change within a few hours. Incredible customer service and honest repair work. We will be back with all of our vehicles! read more

Great experience! Great price on Cooper tires which are top quality. I replaced Cooper's with Cooper tires. Price included alignment. Great warranty. Met Chris who was very helpful in quote and delivery. Erit checked us in quickly. We went to breakfast down the street. Job done within 10 minutes of our return Great service Will be back when next time I need tires. Customer for life,,,! read more

My husband brought my car into Big O the other day for a break check They tried to relieved us of $1250. He simply brought our car in for a front end alignment check and a brake check. Both are advertised as free and posted on the front glass door. Our car is a Lexus SUV 2016. It has 65K on her odometer. This is all part of her 60K mileage service. After waiting in their lobby for maybe twenty five minutes here comes the store clerk with the mechanic's recommendation. I need to replace all the brake rotors, new pads, my lines bled and new fluid added $1250 was the estimate he handed to me. I was suspicious about needing rotors at her mileage (she is a Lexus for heaven's sake) So, I got a second opinion from Les Schwab at Summerfield. Our brake pads had worn down 50% of their initial thickness to date and I should ckeck em next year. As it turns out, those rotors are designed to go all the way to 100K if treated right with scheduled maintenance. So, in this instance it was the simple math that exposed this attempted scam. Stay far away from them! read more

Time for an update. I had tires put on my highlander about a year ago from here. It started out rocky but the mgr made it right. So I thought give them a good review. Well here is the problem. You buy a tire warranty that only they can service. But the problem is they don't have time to honor or service your warranty. So you can't use it. Then today I had to replace my back tires. Being an awd vehicle I had to replace all 4 tires. So I called big o and said that there tires are about a year old and still in great shape. I asked if they would discount the tires if I get 4 tires. I'm told nope. So I went to the old mcLea's tire shop (now aaa). I had great service A+. Will not be coming back to big-o. Ohh and for the Manager don't waste your time contacting me trying to get to make this right. I'm done with this company. read more

Big O Tires 872 4th St., Santa Rosa, CA My son had his oil changed approximately three weeks ago. He came home that evening and parked in the driveway. The next morning he went outside and to our dismay there was a huge oil leak approximately 2' x 5' - not good. My son called and explained what had happened. They said come on by and they would check it out. They mentioned to him that something was loose and needed tightening up which they did and the leak was fixed. We cleaned up the oil stain the best we could. Cat litter, degreaser, power wash, more degreaser, another round of power washing - no luck. Stain was still there. We spent 3+ hours cleaning up their mistake. I called and they said they would send somebody out the next day which they did. I was happy with their quick response. They used a degreaser with no luck. I have gotten the runaround ever since. Have been told numerous times the manager would call me back. Waited and waited. I called back several days later. Harmony, who is one of the employees there had been the primary contact person who has been great through this process, but said she didn't know why I'm not getting a phone call back by management? Not sure what to say to that? She mentioned that the managers told her to no longer get involved and that they would handle it. I wrote to customer service explaining the situation hoping that that would get a response. Nope! Last Friday I called and it was my lucky day... A gentleman by the name of Eric was in the shop who is apparently the district manager. He mentioned he knew what was going on with the oil stain and said he would stop by the next day after 1 PM or so but would call or text me when on the way... No calls, nada. That was a week ago. Last resort...It pains me to write a Yelp review that is not flattering, but I have exhausted all resources and am at my wits end. Big O? Can you hear me? Still waiting... In the meantime, every time I drive home and pull into my driveway, I am reminded that Big O tire has dropped the ball. Hoping that Big O tire will step up to the plate and make this situation right. Tyler C read more

My wife arrived at 8:05 for an 8am appointment. The man working was on the phone for over 5 minutes.. my wife patiently waits until 8:15 in the lobby. When the man gets off the phone, he says no service for late customers. What a clown-- I will recommend any place over BIG O. The place was also empty-- no customers because the clown didn't want to lift his finger and rotate our tires. read more

Had an oil change + inspection for my Prius today. It was done so quickly (same day appt. turn around time about 30 mins) and the person who helped me even gave me a discount because I evacuated from the fires in LA. Will go back here next time I'm up north and need work done on my car. read more

Thieves - stolen designer glasses I brought by Escalade in for an oil change and put my CELINE SUNGLASSES in their case in the center counsel. I walked downtown to pass the time of the oil change. I waited over 2 hours for them to complete the job. I drove home and the next time I went to grab my sunglasses I opened the case to find them STOLEN. Called and spoke to the manager Eric who said he would watch back their cameras. He called and said he saw nothing (duh, camera's can't catch everything) and gave an email to contact the regional manager. Waited a week and have yet to hear back with any response. Sharing this story so this won't happen to you and hoping that the thief at their shop gets a wake up call that your unkindness is ugly. read more

I had very good service quality of tires and they really take care of their customers

Had a flat tire on the morning that we were departing on a long trip. They were able to get my vehicle in and were able to replace all four tires in a very short time. We were on the road within an hour and a half. Very friendly people and quick service. We will take our tire needs here in the future. read more

My car needed 4 new spark plugs and coils. It was a shock and unexpected. However, Ron and Nicole gave me the best customer service ever. Seriously. They got me the best prices and kept me under my budget! I was stressing a lot! But they were calm and friendly. My car was ready way before the estimated time of completion. I will be going back for any other car issues that may arise I'd recommend anyone in Sonoma County/Santa Rosa to go to Big O Tires on 4th street ask for Ron and you're golden! Thank you again Ron and Nicole!!! Blessing and much love! read more

I had the worst experience ever with Jason Tostado. Having Jason raise his voice at me and tell me I am wrong and he didn't do anything wrong, was the worst. I would NEVER recommend his service. Jason is : Defensive, rude, interrupts you, condescending read more

Big O Tires - The $4000.00 service Jason provided , Timing belt shredded, cost $9000. in addition to fix. He said he is not responsible - Tires Near Me - Santa Rosa, California

I was driving in from out of town and had an oil issue. On my way in I called and was able to drive right in without an appointment. I was greeted by a very nice lady who told me their technicians would look at my car immediately. There was no wait. I had 2 gentleman helping me, Ronnie & Ivan. Talk about GREAT customer service! Thank you Big O! read more

Front staff was nice for my original visit to get 4 "new" tires on my S550. It took 2.5 hours to do all 4 tires. I left and went to my dentist appointment in Marin and one of the tires were losing air. I pulled into a gas station filled up the tire and thought it would be fine. After I left my appointment the psi was low yet again. I went to the gas station to fill the tire once again. On my way to Santa Rosa, SURPRISE the tire was low again. I called the tire shop told them what was happening and I was told that was "normal". I explained it's clearly an leak and they agreed to have me come back in to check it out. I brought the car in they fid the "water test" and she comes back and tells me "no holes" it's fine. I insisted it was not normal for me to have to pull over twice to fill the tire.... please check again. Finally, after 2 hours, they found the hole. They patched it up. All was good. The lady assured me "You're not crazy!" Thank God for that reassuring comment. Otherwise, I might have believed that tires that went flat twice in a day was normal. ;) It was a faulty tire so realistically I expected some kind of refund if it was not NEW. Sure enough she scoffed and said it's not like I can discount you but I can give you a free oil change. I took the oil change that I will not be using and I will no longer be a customer here for that very reason. read more

I despise having to share this review. I've never written a bad review, let alone, I don't write many reviews. But this one chaps me... You be the judge. To note, the woman customer service person was very kind and friendly. I went to Big O tires on 4th street this week to have my tire patched due to a nail in the tire. (Sharing a picture for reference) The gentleman, manager/owner.. told me my tire ("couldn't be patched due to the nail location was on the sidewall") Clearly you can see the nail is not on the sidewall, I wasn't going to argue the fact. I was curious to see what was recommended, so I stuck around to get the information. I was quoted $137 for a BF Goodrich tire, plus other fees, charges for mounting the tire, and the job would take an hour and half to hour 45 minutes to complete the job, I was quoted $200+, I declined the suggestion. Who takes that long to mount and balance a tire? Is this to justify the over inflated labor charge? I took my car down the street to get a second opinion, the business, who I won't name for the sake of being respectful, I may write a positive review about that business, they said, ("they could patch my tire".) It took the other business 20 minutes to patch my tire, they charged me $20. Mind you, my tires are in like new condition, not many miles on them. It makes me wonder if Big O tires would have charged me $200, then turn around and patch my tire and re-sell as spare? Who knows.. Why not help your community, do us a solid and patch a tire? You be the judge? read more

Big O Tires - Nail in tire, not located on sidewall.. - Tires Near Me - Santa Rosa, California

I can't warn people enough about this business. My girlfriend brought her car to them as she was experiencing a vibration at highway speeds. They rebalanced the tires and told her that one wheel was very far out of balance. Big O had originally installed the tires!. Next problem. The next day after they rebalaced the tires she noticed that the tire pressure light was on. She called them and she made an appointment to bring it in. She brought to them and was told that she needed a new pressure sensor. $110+ 1 hour labor. I told to her to wait. I performed a TPMS reset and it fixed the problem. This takes all of 1 minute to perform, is described in the owner's manual and doesn't require any tools. This place is a ripoff. read more

Monica was great, always top notch service

I made an appointment for 4 tires to be replaced 3 days ago. I showed up today for my 11am appointment. I got up 90 minutes later only to find my installation had yet to get started. What is the point to make a reservation? I was I not told they were running late? read more

This is the absolute worst company if you want incompetent mechanics working on your vehicle this is the place to go had both lower control arms done at this location. Took it to an independent shop cause my suspension still felt weird they told me that the control arms were done and that they needed to be replaced asap. called this location to speak about my frustration asked when I could come in next week. mind you this is Thanksgiving holiday next week. Not even 24 hrs after speaking with them had to run to the grocery store and my front left tire comes off my car!! Go figure failure on my front left lower control arm that was never replaced but yet charged for! Let's not add the body damage now from the front left tire. Still waiting to hear from corporate about how this location put mine and my child's life in jeopardy read more

Big O Tires - Tires Near Me - Santa Rosa, California

BE CAUTIOUS!!! I don't like giving bad reviews b/c everyone has a bad day but taking my car there for an oil change resulted in a 4 month long headache which was never rectified correctly. The short version of the story: I took my car in for an oil change and was told it would take a couple hours. I received an email saying my car was done 15 min after walking out the door (should have been a red flag but I didn't think about it). All seemed great until 500 miles down i5 (including going over the Grapevine) my oil light comes on and I smell burning. You guessed it, the oil cap was left off. As was the wiper fluid cap, so not only was there oil all over every exterior inch of my car but it was in the wiper fluid and had completely saturated my hood insulator. When I called and spoke to the Manager, Jason, he was very apologetic and promised to make it right. They'd clean the engine spotless and make sure everything was in working order. I took my car back to Big O (after buying 3.5 quarts of oil to refill what was spewed out, driveway cleaner to clean all the oil that had dripped all over, and a major car wash) and left it with Jason. Once again the job was "finished" very quickly. Once again the job was not done. The spotless clean that was promised was a quick wipe with a rag. Calling and bringing my poor car in once again, the assistant manager, Blake, was unapologetic, rude, and even left the facility in the middle of "assisting" me. Hands down the worst customer service I'd ever received, especially in Sonoma County. After the technicians said it needed professional cleaning and the insulator needed to be replaced, Jason (the manager) promised to reimburse me for the cost. After a 4 month long headache, multiple phone calls and trips back into the shop, I received a check from Big O for the incorrect amount (they had copies of the receipts and a total in writing). At which point I gave up trying to hold this business accountable. Save yourself and pay a little more somewhere else. read more

Big O Tires - Oil cap left off, sitting on the battery. Wiper fluid cap open. - Tires Near Me - Santa Rosa, California

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I recently went in for an oil change. I was told by the man at the front desk that I needed an alignment and front brake pads. Together these would have cost over $500. I turned him down. Later I took my car to my mechanic. He checked everything out and I didn't need either service. I think the man at the desk saw an older woman he thought he could take advantage of. What a terrible business practice!! I won't be going back. read more

Only go there because I have to for Lyft certification, terrible customer service and takes WAY too long, even with appointments.