Hello All, I rode along with my son that had an appointment to have his Toyota Tacoma front end aligned. We had an appointment at 4:00 PM and arrived about 15 minutes early. They took the truck in right away. I have dealt with a lot of auto shops for the things I couldn't do myself in my 62 years, but I have to say the guys at this shop were great. Very nice and personable folks. They had a clean waiting room with free water, fruit, coffee and actually had laptop computers that you could use while you waited as well. They did a road test before and after the service and all worked out very well. It is great to deal with such people. They did a brief inspection of the truck and reported that all was well. It was very nice that they didn't try the "up-sell" of a service that wasn't required. Really refreshing. To the staff at Spring Works... thank you for being really stand up guys and the courteous service excellent work. I'll tell my friends and family and be sure to return. read more

Leo I was sitting in your waiting room with another customer who had a dog THAT was unattended and pooped there and you just stepped over it- NEVER CLEANED IT UP- reminds me of the quality of your WORK! One reason for the review is every other time you go to spring works there is a different crew to work on your car. Most are NOT ASE just grease wanna BEE MONKEYS. read more

Spring Works - 2019 GT Aluminator 5.0, Calimer Stage 3, MGW spec short shifter, Roush cold induction Magnaflow 3" comp. exhaust LIKE UR RIDE _ GO ESLEWHERE - Auto Repair Near Me - Santa Rosa, California

Stay Away, these folks are as suspect as a three dollar bill. They provided me a cost estimate that specifically identified my car, the problem, as well as the parts and labor they would supply. It said: "Total Estimated Price $1,450 - $2,200). I brought my car in to have the work done. Hours later I received a second estimate. Now it was $3,463 to provide the same parts and do the same work; its not that they found a new problem. When I declined this outrageous up-pricing, I was told I had to pay a $140 "inspection fee" before I could have my car back. I was not previously advised of an inspection fee and I never authorized one. When the manager was told I would present all written correspondence to the district attorney's office, the fee suddenly became $87.50. After, pointing out that he had nothing authorizing an inspection fee, the manage reluctantly let me have my car without a fee. Huge waste of time and very stressful. read more

I believe these folks do good work, but be aware that they charge for their estimates (which are thorough) but didn't let me know beforehand. Surprised. read more

I have been coming to Spring Works for years. I just left there this morning for an alignment for my Santa Fe. As always, my vehicle was cared for like it was their own. The guys are always very nice and their equipment is the best. And for all you car people out there, their alignment set up does NOT touch your wheels, just the tires. That to me is everything. I will always trust Spring Works with all my vehicles! read more

5 messages left no return phone call. Seems that this company is stuck in the height of COVID still. Very odd that you have a contactless interaction with the company for an alignment or spring replacement. You can only book on line, You have to use a door code to get in waiting lobby, after you drop your key in a box outside for possibly the only human at the shop to retrieve key and then text you when car is done ! Spring works had the option to do a job on my Volvo semi truck that other shops quoted $11K plus dollars to perform. I've moved on due to the completely bazar behavior of this shop. LEO should not be afraid to interact with his customers, or is LEO driving around in his car by himself with a mask on .............. read more

Found the problem others couldn't and were able to get me back in my Nissan Titan in no time. Very professional and they knew what they are doing. They are my new go to! read more

Went in for an alignment, I just bought tires at America's Tire and they gave me a discount card for alignment at Springworks. They had my car on the rack for about 40 minutes, and I got a text... everything is by text, no humans... that they couldn't do the alignment, parts needed replacing. A guy came out to get money... $40, discounted from $60. I could leave the car for repair, or leave and get an estimate... I chose that. On the way home I stopped at my regular garage to see if I could get an estimate for the control arm bushings and loose wheel bearings that supposedly needed replacement. The owner put my car on the rack, checked it out, drove it and came back to tell me that the supposedly torn rubber on the bushings was cracked, normally and were fine, and the wheel bearings were fine, no work was needed. He said when I next need a service come in and get the wheels aligned, it would save money over doing it now and then having the service done separately. I was not charged by my garage for the estimate at all. I'd avoid these guys for alignment on older vehicles, it seems that they are either incompetent or unethical. They were with me, and it looks like others. The non-human contact was not what I prefer either. read more

If you really like your vehicle and you want it in top not shape . You bring it to spring works ! They send you photos , video if necessary, very detailed and very skilled people. I appreciate their experience in their craft and I'm willing to pay the price for their services because I want it done right. Thank you spring works. read more

Went in for an alignment. Left my vehicle. Couldn't align my vehicle because one ball joint was showing premature wear. Charged me $60 for a "inspection" What a joke read more

Spring Works are pro's and do excellent work. Doing an allignment without making necessary adjustments and repairs will just lead to more missallignment. I understsand the lock box scenario. Spring Works is busy and the lock box is an efficiant way to leave your car in a secure manner. This place needs time to repair your car and do it the correct way. If they spend all of thier time babysitting customers who want to nit pick and second guess they will never get anything completed. A few bucks to pay for an inspection and an estimate for repairs is a great deal. This isnt a fast and go oil change operation. Spring Works does the job correctly.. worth every penny.. You must be patient and let the professionals do thier job. read more

Went in to get a wheel stud replaced. Front door was locked. When someone did come out told us he was to busy to schedule anything while standing in front of the computer. Rudest customer service I have ever seen from a shop. read more

I appreciate that they stand by their 12 month warranty. I brought my trailer in for service, and afterwards I was still seeing some electrical issues with the trailer. 8 months later when I used the trailer again I noticed the issues were still persisting, so I contacted the owner and they set up an appointment very quickly and fixed the issue perfectly with no charge. The mechanic (Phil) is diligent and a good communicator, and went the extra mile to follow up after I left the shop to make sure that everything was working well. read more

Excellent service. They squeezed me in without an appointment for an inspection, and saved me another 2 hour trip. They are extremely friendly and knowledgable. I will be using their service again. read more

I'll give them a 10-10 for quality of work and 2-10 for customer service. This drop your keys off and contactless pickup is for the birds. Especially after you hand over 3k for a job, at least have one of the employees look you in the eye and say thanks for your business. My 2 cents. read more

My boat trailer axle broke while towing out to Lake Sonoma. Turns out it had only an underrated 3500lb axle rating. They specd and installed a 5200lb axle, new hubs and brakes, tires, fenders, and lighting plug. Lifesavers. Reasonable prices for this rebuild. Phil was proactive, resourceful (axle and fender replacements take some research). Back on tge toad sgain! With assurance we are now safe. Thanks SpringWorks!!! read more

Alignment was done to perfection! Had an alignment done elsewhere and had to take it to spring works to get it right! Fast, efficient, and left happy! read more

Spring works is a full of rats ! Be aware from Those rats that just waiting from you to get distracted and billing you whit The high amount that u ever expected! Not recomendable never in my life will recomend that place,,,I had to edit this review just to let them know that nothing like no parts that they sayed my truck need replace needs to be replaced and they where able to Alagment ,, I can't belive how people gives good reviews to this jokers read more

I had Spring Works make front springs for my 66 TR4A. There are no historical specs so we started with 30% less than samples (competition springs). On putting them in, found they were the wrong length by 2", sent back to be corrected. Installed again - felt they were still too stiff so I paid for another effort at another 30% softer. They arrived 2" long again (at least this time we only put in one to confirm) and so sent them back again. The next set was correct length but same stiffness (and same wire diameter) as first two sets. After several months - and having paid mechanic $700 for each R&R, I gave up. I'm sure they cover this stuff for Santa Rosa/in house customers - just a lot of delay - but for me 50 miles away it was kind of pathetic service. And very expensive. read more

Last summer I came to Spring Works because the rear wheels on my trailer had recently started rubbing on the fenders. I was told at the time that my rear axle was bent and would need to be replaced. I was not convinced the axle was bent, so I had a discussion with the floor manager to explain that if I had the axle replaced, I did not want to find out afterward that the wheels were still rubbing. I asked him to guarantee me this would not be the case, which he did verbally, so I told him to proceed. Your crew was unable to find a replacement axle, so they had one custom made with my approval. This cost me nearly $2000. When I picked it up, the rear wheels were still rubbing on the fenders. I spoke with the manager about this, and he offered to make it good. When he looked at it again, he tried to tell me the fenders were installed improperly. I reiterated that the fenders had been just fine for the first 3 years of ownership, so that was not the real problem. To make it good all he offered was to cut away part of my fender. I was not happy with that answer, but at least it let me pull the trailer again. Fast forward to this summer. The trailer has since been on two trips to Alturas, one last summer and one this summer. It has about 2000 miles on it since your work was done. On this most recent trip I noticed the brakes were acting oddly, so I crawled underneath to find that the mounting plates holding the new axle in place have completely failed due to metal fatigue. They are torn through, leaving the rear axle hanging by a single bolt. This is not due to rough use. If it were, the older front axle would show similar damage, which it does not. The mounting was inadequate from the beginning. I've spent $2000 for an axle I didn't need in the first place, and now I can't use my trailer because that axle has failed. Are you willing to fix it at no charge even though the warranty is technically expired? The answer was NO. Then ignoring all further communication. I had to take it to another shop and have it repaired for an additional $750. read more

Spring Works - Auto Repair Near Me - Santa Rosa, California

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Can you imagine waiting over an hour for an appointment mind you! Only for them to charge me $60 to tell me they can't help me. So, I literally paid to waste my own time. There's nothing saying they are going to charge you to drive onto their lot. If you'd like to get taken advantage of, go to spring works. read more

I've spent more than my share of time at automobile repair shops. But this one was a cut above the rest. From the moment I called them for my appointment, until I checked out there was a type of customer service that has become rare these days. Not only did I find the price competitive, the service prompt and efficent but the thorough explanation of the alignment was more than I ever had before. I walked away with a one year warranty and a sheet explaining every aspect of what was aligned on my car. Furthermore, the availability, while I waited of coffee, organic caffeinated and herbal tea and fresh fruit was welcomed. In addition to that there were four laptops available for customers' use, free Wi-Fi and an area for children to play which looked appealing enough to make me want to sit down and do a little drawing. For an auto repair shop the place was also surprisedly clean. I was in and out within an hour as promised. read more

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Great help working with me to upgrade my trailer springs. They are very knowledgeable.

They helped get my car back on the road! I was met with really kind staff, that walked me through what needed to get done with pictures and videos. They were easy to work with and got things done in a timely manner. Thanks again! read more

Went in for an alignment and rubbing issues when turning. Leo was a pleasure to work with and showed me pictures of the underside of my vehicle as well as explaining multiple options I could use to prevent the rubbing and what he would personally do if it were his vehicle. They don't try to sell you things you don't need and always try to give you the facts of what's going on. read more

TOO HARD to deal with. They are not open to get a simple quote. DMV IS EASIER

Great service for wheel alignments fast and efficient. He truly values customer experience and goes the extra mile making sure all your vehicle service needs are met! Very affordable! read more

I will not use this company ever again nor will I ever recommend this company to anyone I had a passenger side spring which was becoming weak I purchased a set of spring from this company and installed the spring to now have the drivers side sagging i have sent measurements and photos to LEO to show the spring from eyelet to eyelet is just about flat and on the front hanger is started to bend downward and for the passenger side to have the spring at U shape as it should LEO's and answer is my truck obviously has had damage in its past and repairs base off my measurements it's possible that the spring maybe defect but most likely it's the truck causing these issues all I wanted to do was exchange the weak spring I received for another I did not want money I did not want free parts just want what I paid for to be functional I got the spill of I'm not just a everyday sales man I've had 35 year of experience in this business and I know what I'm talking about yes I got mad over this and was told he's as high up as it goes and I cannot do anything about it Leo told me the springs are all manufactured the same but yet they can apparently sag on one side a half inch is normal and if this was the case one spring could have been exchanged which he refused to do because there would be no reason to because it's my truck that's the problem not spring works product i told him this is shitty business and he's a shitty person for allowing it then hung up on me LEO you are just the every days sales rep and obviously someone didn't do there job on testing the springs like you said was done before they ship read more

Spring Works - Auto Repair Near Me - Santa Rosa, California

I had spring works install a tow hitch on my Nissan NV2500. They installed it quickly and charged me a fair price. Leo, the owner, stayed in contact with me theoughtout the ordering and install process. Then he checked in with me weeks later to ensure my happiness, which I was! Thanks Springworks! read more

Spring Works - Auto Repair Near Me - Santa Rosa, California

I was recommended by America's Tire (near Coddingtown) as I just got new tires and needed an alignment. I initially made an appointment online but they didn't have the availability so they called me. I made an appointment. Unfortunately the weekend before the Tuesday I had an appointment I had to reschedule. I left a message on the weekend and they got back to me when they opened on Tuesday. They were very accommodating! When I went to my appointment I didn't realize they still had their no touch check-in experience going. I was a little confused as the door was locked. I was able to get in as someone was going out. Would have been nice to have them inform me that the no touch was still going on when I made theappointment. After waiting for about 10 min someone came out to grab my keys. I worked from their waiting room which was nice. There were laptops to use but I didn't need one as I bought my own to work. When my car was finished, I got a couple text messages and was able to pay on my phone. This was an amazing feature! After payment I was able to get my keys from the lock box and I was on my way. Overall good experience and I would come back for sure. read more

I scheduled an appointment online because no one here answers the phone or returns calls. I arrived to find I was unable to speak to a person. Another customer told me to leave my keys in a box and I wanted to wait but never received instructions on how to get inside the locked building. Fortunately there was a woman customer inside that opened the door. After a short wait, I was told that they would not perform my alignment and that I would receive a repair estimate in a few days. The reason given was my bushings needed replacement and I "could" use new struts. Front and rear. I found this odd because I had just had my car in the dealership for a through inspection and service. Including new brakes. I also had just put 4 new tires on my car and they didn't see any problems. Spring Works charged $25. For the "inspection " which should have been part of the service. Their routine is to pay online through an app. I think a customer is expected to go through this whole process without ever encountering a human being. A couple days later I received an email that recommended a charge of over $2000. for new bushing and struts. I took my vehicle to 2 other companies and I requested that they check my struts and bushings. Which they did at no charge. I was told that they looked fine and didn't need replacement. I'm not really sure what kind of con this business is running but my instincts told me to get not one but 2 second opinions. I had the alignment somewhere else and I was pleased with the outcome. I would suggest if you go here and you're told you need excessive extra work that you go elsewhere and have it checked. I did not feel that I should have been charged $25. for an inspection which was part of their job and that I didn't ask for. I left angry and disappointed. Something is wrong when you suggest extra work and 2 other companies say otherwise. I'm happy to say that I had the alignment elsewhere and it was less expensive. I would not recommend this company and I would suggest that you do your homework and take your vehicle somewhere else. I find it interesting after reading other reviews that several other people had the same experience of proposed up charging. Very bad business practices. #ShadyBusiness read more

Got a coupon from America's tire for 49.95 When I got there they said that my coupon wasn't valid due to the size of my vehicle. Long story short I proceed with my appointment for wheel alignment they "found" several thing's broken such as left inner tie, right inner tie. Put arm broken, front wheel bearing. Basically most of the alignment parts were broken so they said. They said they could not do the alignment until I fixed those items. I mean c'mon how can a 50,000 old vehicle have all those problems. The only reason I took my vehicle to be aligned because I just replaced my tires, not previous problems whatsoever. So they said they could not do the alignment and they sent me an email with all the repairs needed. I drove back home and the first thing I notice my vehicle pulling to the right every time I pushed the breaks. I called them right away to explain my problem and the answer I got was that I had to fix the broken things they found. That was insane knowing that I had no previous problems with my alignment First thing I did is to bring my vehicle to an other shop with a good reputation and they did my alignment which went really good I was even watching how they did the alignment and everything went very smooth. They gave me my invoice and alignment before and after picture diagram. I understand that due to Covid 19 many Bussines aren't making money. But to go this far and take advantage of people it's not fair. read more

I was calling around to find someone on the phone who knew what they were talking about. Spring Works sounded good. Gave them detail information on my vehicle. Model, year, date, Vin Number. Needed a trailer hitch and wiring harness. They said it will be in Friday. They are closed S/S and Monday. Part comes in Tue the following week. They didn't call me to say it was in nor would they answer their phones. I take a chance and drive down. It is in but office and show room locked. So I had to wait by the service bay. Go to install the hitch and it does not begin to be the correct hitch. I call, no answer. So I have to drive back. The staff was smoking their cigarettes, hands in their pockets, doing zip. They offered to order the correct one but it won't be in until Friday. It is Tuesday. I asked for a refund. Drove to Chuck's Wheel and Brake. They ordered the correct part and is coming in the next day. Chuck's said Spring Works ordered the wrong hitch and wiring harness. It was for a complete different model read more

Excellent job replacing the leaf springs on my 59 pickup. Good communication and fast turn around. I would highly recommend them. read more

The guys at Spring works really went above and beyond to help me with my boat trailer. What Great Service. Thanks guys...

I would not recommend coming here. Had a 8:00 appointment to repair a broken stud..I was told when i made the appointment it would take no longer than 45 minutes.. 9:45 one hour and 45 minutes later i go to the counter to see what's going on because i am now late for my appointments and they Tell me another 30 minutes or so.. They never came and communicated with me about what's going on and didn't seem to care about screwing up my day.. read more

I took my BMW 530i to Spring Works to have a few suspension parts replaced. While the car was being serviced, they experienced an issue which was addressed in a professional manner. The suspension issues were fixed and the car drives better thanks to Leo and his team. Thanks Leo! read more

Spring Works - Auto Repair Near Me - Santa Rosa, California

I was given a referral from America's Tire for this place. The price was right $50 for an alignment. I went online to make an appointment and thought I had done so since I got an email saying they had received my my request and someone from there would contact me within 24 hrs. That was Thursday evening. Didn't hear from them Friday, so I called Monday to check if they had me down for an appointment I scheduled for Monday morning. Nope. But Leo gave me an excuse saying they had switched services or something and it didn't go thru. So, no appointment for me. Flag #1 - really wasn't apologetic about it either. He could make an appointment for me then, however. When? The following Thursday. Wow, OK. Flag #2 Made the appt anyway. Showed up exactly 5 minutes b4 my appt and no one was in the front office. There must be no alert to the staff of a customer arrival because I had to stand outside the door to see if I could get some attention. Flag #3 Finally, Leo comes thru the door (he didn't actually introduce himself, I asked him his name after some conversation - Flag #4) and asks me for my info. Long story shortened: offers me fruit and coffee but not a WIFI code or exceptional customer service. It took them almost an hour to come and tell me that there was "a broken part" on one side of my car and they would not be able to do an alignment that day.(what part? Idk, they didn't say or identify it in their estimate) Flag #5 I could have an estimate from them though. How much? $1300. I got all this info from another employee that had just clocked in and not from Leo who helped me first. My brother is a mechanic for over 30yrs, but lives 3 hours away. I went to have him change out my struts and he found NO broken parts on either side of the car. I don't trust this place and advising you not to either. I did not go back there for an alignment and will never refer this place to anyone. Not sure if it was because I am a woman that they tried pulling this BS or what but be very aware that it's happened b4 at this place. There's another review that sounds very much like my experience. I will await a response from Leo in regard to this review since I see he's fond of replying to negative reviews. read more

Leo and his team are setting an example for everyone in the car industry of how a successful and honest business should be. Had my jeep lifted here and couldn't be happier. Leo took his time and researched the best lift kit option for me days before giving me a quote. When I did get the quote it was very reasonably priced but more important Leo stressed that the manufacturer Rubicon Express ONLY makes kits for Jeeps as it is their specialty and their customer support is exceptional. So I went with this kit, lifted the jeep a total of 5" after getting new tires and loving the new feel! Now this isn't where their stellar service shined, not yet atleast. Moving forward 4 months I have my jeep regeared at 4 Wheel Parts down the road. Their store manager calls me and explains that whoever lifted my jeep did it incorrectly and has caused damaged to the passenger side factory knuckle which has too much play/movement and he suggests replacing both driver and passenger side with "beefier" units at a price of $700. He explained this was a major safety issue and the jeep should not be driven in this condition. Immediately I told him I had my jeep lifted just recently and that it was under warranty and I would notify Spring Works. Leo sent his technician down to 4 wheel parts to evaluate this "damage" and pointed to their technicians that everything was in fact installed correctly and the only reason there was play in the part they wanted to replace was due to them removing the nuts. The 4 wheel Parts tech didn't really have any further explanation except to say the lift kit used was problematic with known issues. Next Leo called and talked to the manager directly and even got Rubicon express technical support team on the phone with the manager who explained to him that there's no known issues with this kit and the play was normal because the part wasn't bolted down. So hours later, 4 wheel parts calls me and told me the car was fixed and ready for pick up - a washer was added to remedy the problem. Are you kidding me? A washer was used to fix a major safety issue with my vehicle? Sounds like a bunch of b.s but I'll let you pass judgement. Bottom line - Leo and his team went way beyond the call of duty. They stood by their workmanship and their warranty. They even evaluated my vehicle after it left 4 wheel parts to double check their work. They removed this extra washer that was added and showed me there was no play in the parts. Leo and his team never made any accusations and always kept their composure and professionalism, even though it was clear what 4 Wheel Parts was trying to pull. So if you are looking for an honest company with integrity - come down to Spring Works. Leo will take very good care of you with your eyes closed. read more

I got a recommendation with a discount card from America's Tire for $40 off of a $90 alignment at Spring Works. I made an appointment online and when I showed up I found that there is no one to check in with and that you are suppose to drop your keys in a lock box and wait for a text message. I left and about an hour later got a message stating that they could not do the alignment because my car needed additional work and they would send me an estimate in two days then found out that to get my keys back that I would have to pay $25 for an estimate that would have to wait for. Once they waste 2 hours of your time and charge you $25 for an estimate that you don't get for 2 days their business model dictates that they can screw you out of as much unneeded work as they think they can get away with because you have already committed the time and money. My car was just serviced at the dealership and it was just normal maintenance with the exception that I needed new tires and an alignment next service. Spring Works is a scam operation and the State of California should investigate them. I never agreed to pay for an estimate although it may be buried in some fine print online. I went to the back shop and talked to a mechanic and told him either give me my keys or I'm calling the cops. He resisted at first but then called his boss and gave me my keys without my paying the $25 ransom. read more