Wonderful people. I was in town visiting my parents and had a check engine light on my Dad's car. They were busy, but did a quick scan, let me take a photo of the code and reset it for me. They have been working on our friends cars and they are all happy. Good to have a little local shop to take care of my parents cars. read more

Recently moved to the area and was looking for a new auto repair shop. Called a few places and this shop definitely was the most accommodating and friendly over the phone. They also had the best price out of any of the other shops that I called. I had some specific requests for my repair that they accommodated. They were able to get me in the next day and I had my car back that afternoon. Highly recommend this shop and will be taking my families vehicles here from now on! read more

Long over due for a review and today is the day. Called Jeremy to see if they could squeeze me in as my window regulator had failed, he didn't say he could but would try to get it done today. Received a call just before closing from Avid and she said it is ready and she would stay late for me to come pick it up. Really appreciate both of you. read more

I visited this shop on September of last year for an oil change and to diagnose an issue with my AC. I also brought a valid 50% off coupon that the shop itself had advertised in a newspaper for AC services. After inspecting the car, they told me there was no leak and that it had probably just lost refrigerant over time. I asked about a more thorough leak inspection, but they said it would require another appointment, take more time, and wasn't necessary. I trusted their diagnosis and paid to have the refrigerant recharged. Months later, I realized they never applied the 50% discount from the coupon. Even worse, by March this year my AC had stopped blowing cold air again. Basically, I paid for a recharge that only fixed the problem temporarily without addressing whatever was causing the refrigerant loss. All $443.54 I ended up paying more than I should have, and months later I'm dealing with the exact same issue. Very disappointing experience. I would not recommend this shop. read more

The admin lady was so sweet and kind, I just came in for a quick smog test and she was able to get me in the same day. While I sat there I witnessed how accommodating she was to all the customers, offering all possible solutions to address their car concerns as quickly as they could and even offering to stay late so someone could pick up their car and keys on a Friday evening. I would 100% recommend read more

The serpentine belt on our car started to fail while in the middle of our holiday roadtrip. Fortunately, we stumbled upon BNC Auto Care who was able to squeeze us in, despite being very busy. This was two days before a major holiday...so their friendly customer service, quality work, compassion, and sense of urgency felt like a gift. I only wish they were my local mechanic. Thank you very much everyone at BNC, especially the woman (owner?) who was working in the office! read more

Small businesses and I feel they do a good service and provide good value. There is a Starbucks right next to the service station and other stores . read more

To the general community and loyal customers of BNC, I WAS a loyal customer to BNC Auto Care (now Avid's Auto Care on Calistoga Road) for years before they damaged my vehicle costing $3k in damages after i had taken it to them for a simple oil change. Just days after the oil change my car began making a ticking noise, I looked under the hood to find the cap off and oil spit all over my engine. I trusted them and brought my vehicle back to them to fix this issue. They said they did and sent me on my way with no diagnosis or invoice. So i took it to dodge for a second opinion they found severe damage to my rockers and lifters due to poor lubrication. Sharing this is not to say that mistakes don't happen but the worst part is they refused to take accountability for their mistakes and i've spent a year dealing with this nightmare. I SUED BNC and I WON my case because i had evidence against them that proved they were at fault and negligent. It's unfortunate it had to come to that. If you are a future or a long time customer you should know that this is the kind of business you are trusting with your vehicle. A business that does NOT take responsibility/accountability for their mistakes, A BUSINESS owner THAT LIE UNDER OATH, as well as a business that does not document important information regarding your vehicle. BNC lost because the owner had no case, no evidence and no proof about what exactly they did to my vehicle, the owner couldn't even name the mechanic who worked on it! It just goes to show you cannot be trusting these people even if you have been a loyal customer for years. NOT A REPUTABLE BUSINESS. As well as the multiple Yelp reviews with situations almost IDENTICAL to mine. read more

Very close and convenient to our house. Experienced mechanic, polite and efficient service managers. Reasonable prices. I recommend.

This used to be BNC Automotive. The brother sold the other BNC so now they changed the name to Avid's Auto Care. Avid, who is the owner is the nicest person. She is kind, she tells the truth. She has saved me $$$ when I went to the dealer for a recall and they told me I need four new tires. Avid said I had many miles more to go. I have had three cars that I had and Avid knows the correct way to fix them. Jeremy is also very nice. Best auto repair I ever went too. read more

They took my large van. Nice people, great efficient quality service. I will return here. Thanks you BNC!!

Avi and Jeremy have taken care of us countless times!!! They have serviced all of our vehicles and given us great treatment!

Phenomenal customer service. We use them for our regular oil change and maintenance. They know each car like it's their own child! So, this morning, took my 2000 Avalon in w/ no appointment to install wiper blades that I could not figure out! Thought I'd just have to schedule an appointment because they are always so busy and they said nope, they'd do them right then and there. Took less than 10 minutes and I was on my way w/no charge. They are always extremely helpful, knowledgable and perform high quality service. This is just one example why we continue to use them to maintain our family's cars. Impressed! read more

BNC has been out go to mechanics for almost 15 yrs. Just today I had to get my battery jumped, called them (it's a Saturday) and said we need a new one and they said bring it right over and they can replace it. The great service and and they find the best prices are why we return. read more

From the first phone call to the final checkout, Service was polite, honest, efficient and friendly. I have a Hyundai and needed to have an independent auto mechanic determine if my engine was burning oil. This place was highly recommended by a friend who lives nearby and takes all of his family vehicles there. While my car was being checked, I went around the corner to a nearby shopping center and had a pedicure--pretty sweet! Later, they had assessed the issue and were ready to have me fetch my car. They also informed me of the good news: that this particular issue was covered by Warranty! Since they knew I had to also go to Hyundai and have them do an oil change for their own assessments, they knew it would cost me a lot so they were very kind in reducing my my, reduced my charge in light of that. They were incredibly thoughtful unlike any mechanic place I've ever been to. I will most definitely go back even though it's a bit of a drive for me. Matters here! And that's worth it waiting Gold.Honesty matters here, and that's worth its weight in gold! Sorry, no photos! read more

Brought vehicle in for smog test letting service lady know it had just had part replaced and check engine light cleared. So they attempted smog test knowing the computer was not ready for the test. Charged $60 and told me to drive it 75 to 100 miles to reset ecu, after 250 miles found out from another smog test facility that there is a specific drive cycle that must be done. Completed cycle in 20 minutes and ecu ready to test. Took to retest at BNC and was told they couldn't do it for 5 days when I was told to bring back anytime and they would get it done. So I went to Action Smog which was less expensive and had me in out and smogged in minutes. read more

I needed break inspection and new breaks. I also told them since it's here do an oil change. Great job done. My breaks and oil change were worth it. I actually am surprised at what my total cost was. Their oil change was about 1/2 of what I paid at Valley Fast oil ..... I'm definitely bringing my car here for all repairs and services & you should too! Great customer service as well read more

BNC Auto Care - Auto Repair Near Me - Santa Rosa, California

I have had a smog check, and oil change here. They are efficient and professional. In addition, your vehicle does not need to be there all day (in most cases). read more

I brought my car in for a smog. I passed and everything seemed great. The owner was very nice. I got into my car and turned it on. There was an awful noise coming from under the hood, it was loud. I had just driven it to the shop from work which took 20 minutes and there was absolutely no noise. I went back in and the owner called over one of the mechanics. He had me turn it back on and lifted the hood. He said I needed to replace my power steering pump, thats why it was making that noise. How in the 30 minutes it was there did the power steering pump break and how did they not notice how loud it suddenly was when they drove it to the parking lot? Ok, there's nothing we can do right now, it's almost 5 on Friday and they're getting ready to close. I get back in to drive home again and now there is smoke coming out from the hood. WTH I again go back in. Same mechanic pokes around and says I need to replace my valve cover gasket. I have an oil leak which is causing the smoking. Ok so now I have a very loud sound and smoke coming from the engine none of which were happening 30 minutes prior. I drove home with everyone pointing at me to tell me my engine was smoking. That was fun. Monday I had my car towed to my mechanic. He called later to say he turned it on and heard the noise and let it run a bit. He turned it off and turned it on again a bit later. No noise, noise was completely gone. He said some oil had been spilled on the alternator and that's where the smoke was coming from. Now my car is perfectly fine and back to normal. I'm glad I didn't just get those things fixed when it wasn't necessary. I don't even know what could have happened. Everyone I talk to is baffled at how any of that could happen after just getting a smog but somehow it did. read more

Went to BNC Auto Care today for the 1st time for a smog check, oil change and diagnostics related to my check engine light that had been on for awhile on my Lexus I'm always scared going to a new mechanic since I've been burned before but BNC has excellent reviews and it is right across Hwy 12 from my house and the positive reviews were all true. Adin (in the office) ended up charging me less than quoted and let me know which repairs were really needed at this time and there weren't many. She carefully explained everything to me as well. When I find a great auto repair shop I stay with them so I am a customer for life and will be recommending BNC to anyone who asks for a good mechanic. Definitely bring your car to BNC Auto Care, you will be very happy you did! Pamela read more

I fully recommend BNC Auto Care for repair and maintenance on your vehicles. I owned a 2000 Lexus RX300 for 15 years and BNC repaired and maintained it for 9 years. Unfortunately, the transmission failed about one month ago, and I was forced to donate the Lexus to a charity. However, I purchased a 2012 Nissan Altima S and had BNC fully inspect the vehicle prior to purchase. I trust BNC's people absolutely with my vehicles. And, the repair costs and pricing are fair and reasonable as compared to the dealerships or other alternative repair shops. read more

BNC is a company that demonstrates pride in their business: Excellent customer service, pleasant staff, reliable, trustworthy, and competitive pricing. A potential safety hazard was identified during routine oil replacement, requiring a new front axle on my 19 year old Toyota. Also needing replacement was the damaged passenger side mirror, whacked in a freak encounter with a Recology trash barrel extending too far out into the road. Parts were available within 24 hours (amazing) and scheduling the appointment was efficient. Both repairs were made at a fraction of what costs would have been at the dealership. And, very pleasant surprise, without asking, I was given a courtesy loaner car for my convenience, never expected that perk and it was much appreciated. This experience reinforced the satisfaction I had felt in a prior appointment a year ago for a smog check done at BNC. There is peace of mind in knowing where to go for great service. read more

I highly recommend them for Smog certification. It is best to make an appointment in advance. They were efficient and I was in and out quickly. Highly recommended. read more

Really good service. Staff is helping and gives details after services is completed. Will go again read more

Had a miscommunication for the service order with my husband's car. The owner was so kind and generous that she made sure our car service is done immediately. Not only that Everything was complimentary and we were charge nothing for a work order over 120$. We ll come to this shop for life! Thank you so much. read more

Had coupon & brought car in to check air conditioning. Got call car had hose leaks & radiator leak which it did not when brought in. You put coolant in without ok and charged over $350. Complained why would you put fluid in if there are leaks???? Complained what rip off so you emptied fluid from car and wanted to pay & leave. Boss said no charge so I left. Got home and now have actual leaks in my carport. Thanks for the shoddy & will tell everyone to not do business with you! read more

Wonderful locally owned mini chain of two, we pretty much always go to the Calistoga one now because it's near our house and we like to talk to the half owner, a woman immigrated from Iran and we love to see a woman owned mechanic shop and like to support it with our business! They also accept competitor coupons which I was not aware of, I didn't even ask for it but I mentioned I saw a lower price on another coupon and the owner insisted that she honor it We mostly go there for oil changes on an older car that's out of warranty, our new car goes to the dealer generally because we have a recall or something else that needs to be at the dealer for, but they have also done a few other things for us over the years and all done well I definitely would rely on them for brakes and tune-ups and oil changes and similar, I don't know how far they go with engine repair and things like that, but if they had such good pricing for that also it would be worth considering read more

Had a smog check done by BNC on Calistoga. They were very professional and completed the job in less than the promised time.

They did something really shady w/my car. I had an issue w/my car after going to BNC. I returned to the only repair shop I'd gone to previous to the one-time visit to BNC. My usual shop, which specializes in repairs of my car brand, has a record of all my repairs and the parts installed. The specialized shop told me a brand new part they'd recently put in had been switched out for a piece of junk. I'll never go back there. read more

I went to the Dealer in Santa Rosa and they did a check of everything. I was having trouble with the car battery dead after a week of not driving. The dealer will have a fix. The dealer told me I needed 60 thousand check up. New spark plugs, new brake pads and rotors, new transmission fluid etc etc etc. Also they told me I need 4 new tires. Tires were over $800 at the dealer. I said I needed the car to run errands. I went to BNC and got what I needed. I have been going to BNC for all my car troubles and oil changes. Avid is the most friendly person. She is a gem. Happy you came to BNC. Avid said I didn't need to get new tires. Saved me $800. Prices at BNC are fair and the shop is honest. In my former car she found a hole in my air conditioner and had more freon put in for FREE. Not only is the work done right. The smile that Avid gives is great. I needed an alignment which BNC on Calistoga Road doesn't do. So she sent me to BNC on Todd Road which did it. It is Avid's brother which I will give a review after this. Jeremy who works in front is very good a knowing what things are wrong and orders the parts very fast for the next day. Jeremy is also a very nice and kind guy. read more

I take my Prius to BNC auto care for anything that it needs. Whether it's just a smog check or an oil change or problems with my engine or suspension that's where I go; no complaints so far. Keep up the good work! read more

I needed a smog check at a Star station. I found a coupon in my Valu-Pak for BNC and since it's close to my home I called. I should mention that I had a bad experience at a shop in Sonoma called Four Corners. They were very rude to me, and after charging $70, my car didn't pass. It turned out that because I had just replaced the battery, my car wasn't ready to be tested. They (Four Corners) should have let me know before testing. They refused to re-test free of charge, and as I said, were very RUDE! My first impression of BNC was speaking with Jeremy. He was very polite and was able to give me an appointment for the same day. I went in to find that Jeremy was polite, kind and efficient. My test was done in 15 minutes and my car passed. Thank you, BNC and Jeremy! I'll be back! read more

I have been going here for years to all of my vehicles smogged. The last time I went in, the price increased from $36 to $64, to which I questioned the guy at the desk why is it not $36 like always. He said price has increased. We'll come to find out, they say they are the lowest in town, but now only if you bring in the coupon for the $36, which was never the case before. I feel like got duped by my local shop, which is bad for business if you're listening BNC. Been coming there over 20 years now, even when it was Triple S Tires. read more

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I've been coming here for a few years now, so this review is long overdue... I have a 1992 Saturn SL, so it needs some more maintenance these days. I get my oil changes done here, and sometimes other maintenance work as well. I recently had to replace an engine oil pan in the Saturn, which is much more difficult than it sounds - there is a lot of labor involved. I scheduled my appointment ahead of time, and this was on a Saturday, mind you. It took several hours and came out good as new. I didn't have to take a weekday off to get my car fixed, which is the usual routine in Santa Rosa. Most everything in Santa Rosa is done for the convenience of the auto shop or the car dealership, not for the customer. And it was 500 or 600 dollars cheaper here than at the dealership and most of the other shops. And no more oil leaks. This place is a godsend. read more

We have taken several cars here over the past 10 years. Always a fair price and great service. A good shop you can trust.

I'm with Ashley H. Baffled by the outstanding reviews. Spent $4000.00 for services needed, I agreed. When I got vehicle back, random knocking in right front wheel area. Took it back and was told it was a different issue that was there before the original sevice As it is my wife's vehicle I could not be sure this wasn't so. She says no but wasn't sure. Gave them the benefit of the doubt. $2000.00 more to remedy the issue, new tires arms, housings etc. Got it back. Within a month, tires down to metal on the inside of tread. Took it back and was told " oh, it needed an alignment after we replaced everything. We dont do that here but our other shop does". Me oh ok that would have been nice to know so the alignment you should have done will be no charge ?? No, you have to pay for the alignment separately. WTF. read more

I've had 3 cars thru BNC. They always give me their best service. When my daughter started driving, she started taking the car in. The owner always remembers us. Jeremy always tries to work with my schedule when I need to bring the car in. I don't waste my time going anywhere else. read more

Wow -- this shop is great! They continuously provide the best service and diagnoses at the fairest prices. You can't go wrong here. But, the best endorsement they could possibly earn comes locally. In our area, BNC Auto has earned the reputation of being honest!! If you ask any of our neighbors about BNC, that will typically be the first and most common description of their service -- Honest and Personal. And, thank you Avid and Jeremy for always making us, all of your customers, personally feel welcomed when we come in your front door. At times, I have actually stopped by just to wave and say hi. Thank you BNC. You have earned our appreciation! Gary read more

I am baffled at these good reviews. We took my moms car in during the afternoon 3/28. The mechanic found many "issues". Luckily, my husband who is knowledgeable about cars went to the shop as the mechanic was attempting to replace the rotors and brakes. The rotors and brakes were in great condition and did not need to be replaced. When the mechanic was called out, he refused to speak with us and answer any questions we had about why he was replacing perfectly fine rotors and brakes. Luckily for us my husband went down there to witness this or this man would of ripped off my mom. There is probably many women he has pulled this off on. Untrustworthy shop that tries to take advantage of people they think aren't as knowledgeable about cars (women!). read more

Brought the Honda Element in for an oil change. Advertised price was low. Got a quick appointment. Gave me a next day service time. I sat in the waiting area while they did the job. Problem: The new oil filter was screwed on incorrectly. Started to drip oil after I got home. Wife was pissed that our concrete driveway got oil stains. Brought the car back. BNC admitted that there was an oil leak. Installed a new filter. Solved problem. Gave me a card for a free oil change at next visit. Nice people. read more